Visit our travel agent friends at MEI Travel

7 most important crew members to meet on your cruise ship

In:
08 Jun 2023

You'll meet lots of crew members on your cruise ship vacation, but there are a handful that are the most important to seek out.

Important crew members to meet

The crew are so important because they can really enhance your cruise experience. Most guests have a great cruise regardless of which crew members they interact with, but if I've learned something over all my cruises, it's there are a few crew members that can greatly enhance it.

Read more25 times Royal Caribbean crew members wowed cruise ship passengers with excellent service

That isn't to say if you don't meet these crew members you'll be at any kind of a disadvantage.  Rather, think of it like ice cream toppings: they make what is otherwise really good even better.

The next time you're on a cruise, see if you can find these crew members to at least say hello to and put a face to the name. Some may make a big difference, while others may simply be a good resource to be aware of, should the need arise. 

Stateroom attendant

Inside cabin on Symphony of the Seas

It may seem obvious and obligatory that your stateroom attendant is on this list, but some cruisers don't really interact with their attendants and that's to their detriment.

Your stateroom attendant takes care of your cruise ship cabin every day of your cruise. She or he will visit it once per day to fresh up the room, and they're probably the crew member you'll see the most.

symphony-bathroom-interior-cabin

I recommend meeting your cabin attendant on the first day of the cruise so they can be aware of any special requests you may have, such as:

  • Extra towels
  • Splitting or combining the bed
  • Providing ice in the cabin
  • Laundry services

They're also the person to get a hold of if there's a maintenance issue with your cabin.

Over my years of cruising, I think the cabin attendant has had the most direct impact on my experience. From making towel animals that impress us, to transforming our kids' mess into organized order, cabin attendants have stood out for how helpful they can be on nearly every cruise.

Hotel Director

Royal Promenade on Adventure of the Seas

It took me years to fully appreciate what the hotel director does, and how they can impact your cruise.

The hotel director is in charge of the hotel operations of the cruise ship.  If you think of your ship has a floating resort, there's the hotel operations, marine operations, and food and beverage. A cruise ship hotel director is in charge of all aspects of the hotel-type operations, including everything related to your cabin and housekeeping.

While you want to start off with your stateroom attendant for nearly every issue, if a problem lingers or the resolution is not up to your liking, be sure to reach out to the hotel director.

You can always call down to Guest Services to get the extension of the hotel director and quickly get in touch with him or her.

Suite Concierge

Radiance of the Seas concierge lounge

If you booked a suite (Grand Suite or above), one of the best Royal Caribbean suite perks are the services provided by the suite concierge.

It is the job of the suite concierge to make sure everything is going well, and they are the problem solver for suite guests.

Part guest relations, part dining guide, and part event coordinator, the concierge is empowered to do a lot, especially when problems arise.

In a lot of cases, the concierge may have inside information on changes occurring onboard and know exactly who to reach out to about most situations.

The suite concierge will have regular hours they are available in the Suite Lounge, so be sure to stop in and say hello on the first day to not only meet them, but get a copy of their schedule.

Lead bartender in your favorite bar

Imagine this: You find yourself gravitating towards a certain bar for one reason or another. Maybe it's the live music, maybe it's the menu, or perhaps the atmosphere.  Whatever the rationale, you find yourself spending more time in one bar over another.

Look for a bartender who has a uniform that looks different from everyone else, and that's probably the lead bartender. And if you can't spot them, ask one of your other bartenders for whom it is.

The lead bartender has enough experience to catapult them up above the other bartenders, and these are great mixologists as well as crew members to get to know.

In my experience, the longer a crew member has worked for Royal Caribbean, the more "tricks of the trade" they seem to posses, and that's an asset to you. They can mix drinks better, might know cocktails not listed on the menu that you might want to try, and have enough stories to pass the time when the bar is slow.

Cruise Director

Marc Walker on Royal Promenade

Every cruise director has their own style, but you'd be surprised how helpful a cruise director can be to your sailing.

They're not only the emcee for all the activities onboard, they can also help with other things to do.

One of my favorite TikTok cruise ship hacks I learned about a cruise is to ask the cruise director for an activity you might not see on the schedule.

You can ask the cruise director to add events to the calendar if there's something you think is missing.

An example was when a guest wanted more outdoor deck parties on a recent sailing instead of the one they had on the schedule.  They ended up adding one every day of the cruise as a result of the request.

Casino host

Casino host

Not everyone gambles, but if you do, be sure to meet the casino host.

The casino host is more than a friendly smile. They are there to answer any and all casino questions you might have.

Royal Caribbean's Casino Royale program is complicated, but there are some seriously good benefits if you can get status with them.

Don't hesitate to stop by the casino host's desk and ask for more information on how the casino loyalty program works, how to play a new game, or what your progress looks like so far.

Read moreI gambled enough in Royal Caribbean's casino to get free drinks and a cruise

Loyalty Ambassador

I get asked many questions about Royal Caribbean's Crown and Anchor Society perks, and the best person to solve these quandaries is the loyalty ambassador.

This crew member's job is to look after every single member of Royal Caribbean's loyalty program, and you'd be surprised how much they can fix for you.

Explaining benefits, changing your preferences, answering frequently asked questions, the loyalty ambassador is the person to meet for these types of issues.

The biggest problem is locating the loyalty ambassador. On some ships, it seems their office is hidden around the ship.  But once you find them, they are a terrific crew member to know.

Take a look inside a cruise ship captain's living quarters

In:
08 Jun 2023

We have all seen the videos of how crew members live onboard cruise ships. They live in tight quarters and often have to share a room with another member in their department. 

Captain Kate shows what her cabin looks like

Cruise ships captains, however, live a little bit more luxuriously. A captain oversees all onboard operations to ensure that the ship is safely operating during each and every sailing-- it is not an easy job! 

While captain of Celebrity Edge, Captain Kate McCue posted a TikTok showing what her living quarters looked like. The video, which was published in August 2020, has amassed over one million likes! 

Keep reading to see Captain McCue's living quarters while captain of Celebrity Edge!

Who is Captain Kate McCue?

Captain Kate at the helm

Captain McCue made history as the first American woman to be named captain of a mega cruise ship. In 2015, she became the commanding officer of Celebrity Summit at only 37-years-old. 

During her time at California State University, she landed an internship with Chiquita Brands International, where she worked on one of their cargo ships and helped to transport bananas between Ecuador and Los Angeles. 

After graduating with her degree in business administration, she moved to Hawaii and worked as a general deckhand on a catamaran. When Captain McCue began to apply for positions with cruise lines, it took her nine months to be offered an entry-level third mate role by Disney Cruise Line. 

In 2003, she moved to Royal Caribbean after being offered the role of second officer, and only one year later, she was promoted to first officer. 

Her dream was to take command of a vessel one day. In order to accomplish this goal, Captain McCue knew that she needed to further her education, and in 2009, she earned her Chief Mate and Master's License from the Maritime Institute of Technology and Graduate Studies

By 2011, she was working as a staff captain for Royal Caribbean. This position is second-in-command! 

Celebrity Cruises asked Captain McCue to consider applying for a captain’s position in 2015, and she accepted the job of commanding officer for Celebrity Summit, making her the first first female commanding officer of a mega ship in the United States. 

As of June 2023, she is captain of Celebrity Beyond, the cruise line's newest ship that is sister to Celebrity Edge. For those interested in following along on her journey as a cruise ship captain, you can subscribe to one of her social media platforms. On TikTok, for instance, she has around 3.5 million followers on TikTok, as well as a total of 8.6 million likes!

What does the main living space look like?

kate-mccue-living-space-celebrity-edge

"Welcome to my humble abode also known as the Captain's Quarters!" says Captain McCue as she began the video and opened the door to her cabin.

There is no shortage of natural light in this stateroom thanks to the amount of windows and infinite veranda. 

Immediately, viewers get a sense of how important Bug Naked, an elf sphynx cat that lives with Captain McCue onboard the ship, is to her! You see a plush bed directly under the infinite veranda, perfect for Bug. 

captain-kate-living-quarters-edge

The room is furnished with a large couch and coffee table, media console, and television. As she continues on with the video, she shows a framed picture of Saint Nicholas on one of the built in shelves. 

captain-kate-mccue-patron-saint

"Because we're superstitious," she says, "there's somebody we never travel without; this is our patron saint of seafarers, Saint Nicholas." 

What do the bedroom and bathroom look like?

captain-kate-bedroom-celebrity-edge

Overall, the bedroom feels pretty standard for Celebrity Cruises. She shows a king sized bed, night stands, and another television. As soon as she walks into the bathroom, however, you realize that this is no ordinary stateroom. 

captain-kate-mccue-bathroom-celebrity-edge

There is a double sink, rain shower, and even soaking tub, which is great for Bug! The bathroom even connects directly to the primary entry hallway, as well as the bedroom. 

Let's take a look at the main galley and office

captain-mccue-main-galley-celebrity-edge

Directly across from the bathroom is the main galley, and yes, there is another television in here! It is also home to Bug's litter box and stroller.  

Despite not having a fully equipped kitchen, Captain McCue's Captain's Quarters does have a full-sized refrigerator that is stocked with water and Bug's cat food. Likewise, the drawers of the galley are packed with snacks, such as gummy bear and candy bars. Plus, there is a large table that is able to seat six guests. 

captain-mccue-office-celebrity-edge

Connected to the main galley is Captain McCue's office, which in turn is connected directly to the ship's Bridge. 

The Bridge is where the ship is commanded, and it is located at the forward of the ship. This is where the captain and other crew members carry out navigational duties. 

"We have a minimum of three very qualified and licensed officers manning the bridge at all times," said McCue. 

"Three different teams rotate every four hours on and eight hours off....[and] the teams are made up of an officer of the watch, assistant officer of the watch and a quartermaster look out."

How do other crew members live?

Kristine-Kugler-odyssey-room-tour

Kristine Kugler is currently a dancer onboard Royal Caribbean's Odyssey of the Seas, and she posted a video to her YouTube channel in March 2023 showing what her living situation is like. While Captain McCue has her own stateroom, Kugler shares a stateroom with another crew member. 

Depending on the crew member's position onboard, they, too, might be able to have their own cabin, albeit not as luxurious as Captain McCue's. 

Kristine-Kugler-odyssey-room-tour-2

Kugler shows a bunk bed, large television, drawers purchased from Amazon for additional storage, closer, and foldable table.  

While the room itself is in no way a spacious suite, Kugler provides the most commentary about the size of the bathroom. "The first time we stepped into these bathrooms, it was definitely a culture shock," she said.

Kristine-Kugler-odyssey-room-tour-3

"Because it's a lot tinier than really anything we're used to, and we have to share it with another person."

At the end of the day, the stateroom that a crew member is assigned to is based on their position. Since Captain McCue is the ship's highest responsible officer with decades worth of experience, she has earned the right to one of, if not, the best possible accommodations onboard. 

If you are interested in learning more about Captain McCue, check out her social media pages! She has a TikTok and Instagram and posts content regarding operational duties onboard and ports of call. 

Royal Caribbean performer shares what it’s like to work on a cruise ship for a week

In:
01 May 2023

Every crew member plays an integral part is making sure that you have a memorable vacation, from those who you directly interact each day of your cruise with to those who work behind-the-scenes. 

Cruise ship performer Jordan

The responsibilities of crew members, however, often entail more than what you see at the surface, and thanks to social media, we are able to get a more in-depth view as to what working as a crew member onboard a cruise ship is really like. 

Jordan Bauth, a 25-year-old professional figure skater working onboard Wonder of the Seas, documented her week in a recent YouTube video. The video blog spans the course of one week from April 9 to April 16 and shows what she does in addition to skating during the ice shows. 

Jordan's YouTube channel has amassed over 60,000 followers and 8,130,476 views. While she posts a lot of content about her life as a cruise ship crew member, she also enjoys making videos about fitness, health, figure skating, and travel. 

Keep reading to learn more about crew life from Jordan's perspective working in entertainment!

Day 1

jordan-wonder-of-the-seas-crew-member-day-in-the-life2

Jordan begins the video on turnaround day, when Wonder of the Seas was docked in Port Canaveral and a new set of excited guests boarded the ship. 

Since the two ice skating shows were not until later that evening, she was able to get off of the ship for awhile with some other crew members to run errands, with their first stop being the port to pick up some packages. 

jordan-wonder-of-the-seas-crew-member-day-in-the-life1

Next, she visited Walmart to pick up some snacks and other necessities. "Our holy grail for turnaround said," she chuckled, "we're ready to spend some money!" 

After what she claimed to be a successful Walmart trip, they made a stop at Starbucks before going to eat at Thai Thai Sushi Bar. 

When they returned to the ship, she had a little bit of downtime before she had to get ready and warm up for the first of two shows. At 6:45pm, she and her fellow cast members met to discuss some notes before hitting the ice. 

jordan-bauth-wonder-of-the-seas-ice-show

"It was so rocky...that was a tough show to do," she said after finishing the first show of the evening. 

It was not until afterwards that she was able to eat dinner, which was some oatmeal with bananas. 

Day 2

jordan-bauth-crew-member-wifi-wonder-of-the-seas

The first full day of the cruise started out differently, as she was scheduled to work at the Voom internet desk in the Royal Promenade from 9:00am to 12:00pm.

Immediately after her shift, Jordan had to change into a pirate costume and meet the other cast members for the parade. 

jordan-bauth-wonder-of-the-seas-crew-member-pirate-parade

This was followed by lunch before heading to the ice rink at 5:00pm ahead of the warm ups for the 8:30pm and 10:30pm shows. 

"Today's been like a chill yet productive day," she said in the video.

"I did work Wi-Fi from nine to noon, then I went straight to parade at twelve o'clock call, had lunch, and then I edited for a couple of hours and watched an episode of Euphoria." 

Day 3

jordan-bauth-wonder-of-the-seas-crew-member

The third day of the cruise was the first of three in a row where there were no ice shows. With her free time, she hung some LED string lights that she purchased at Walmart on turnaround day. In the video, she got excited talking about how she could change the color of the lights with a small remote! 

jordan-bauth-wonder-of-the-seas-crew-member1

After walking around the jogging track soaking up some sea day views, she made her way to the fitness center for a bit, grabbed some lunch, and then returned to her cabin to work on some editing for a few hours and repaint her nails. 

Day 4

bauth-st-kitts-resort-crew-member

On Day 4, Wonder of the Seas was docked in St. Kitts along with Celebrity Apex, Carnival Magic, and Marella Explorer 2. Jordan got off of the ship and went to a nearby resort for a little while to relax. 

This was the only time she would be in St. Kitts during this contract, so she made the most of her time here by lounging in the sun, reading some of The Seven Husbands of Evelyn Hugo, and grabbing a vegetable plate to eat.

jordan-bauth-all-skates-crew-member-wonder-of-the-seas

Despite not having any shows that day, she had to return to the ship to work All Skates, which is when Studio B is open for guests to skate. 

To prepare, all of the helmets and skates have to be moved out into Studio B. "...we had to set up all of the skate racks; they're quite heavy as you can see," she said, "It's taller than I am by a bit. [We also] set up all the helmets, chairs, and we're waiting to open the doors."  

jordan-bauth-all-skate-rack-crew-member

Afterwards, she went to the crew dining room to eat dinner. 

Day 5

bauth-all-crew-drill-wonder-of-the-seas

On Day 5, she had more ship-wide responsibilities than the previous day. 

First was the all crew drill, which she claimed gets repetitive. Once the announcement was made, she headed to her muster station to complete the drill and then got off the ship to spend some time in St. Thomas.

She and a few other crew members headed to the Crown Bay Marina to eat at Tickles Dockside Pub. On the way there, they admired the large yachts that were docked. "Just boat shopping," she joked!

At Scoops and Brew, she got an iced latte with almond milk and caramel that she ate with her wrap and fries from Tickles. 

tickles-dockside-pub-jordan-bauth

Note: Tickles Dockside Pub is actually right across from Dock D, which is where you can board a short ferry to visit Water Island

Jordan had an early all aboard time due to the second "Anchors Away Street Spectacular" parade of the week, and she used her GoPro camera to capture some live footage during the parade, which was full of energy and confetti. 

bauth-live-footage-parade-wonder-of-the-seas

Afterwards, she headed to the gym and was surprised that the stair master was available! Here, she watched the ship sail away from St. Thomas before doing some pilates and stretching. 

"I had such a good little gym session," she said, "My lower body feels really just tight today, so a nice long stretch was very much needed." 

jordan-bauth-laundry-wonder-of-the-seas-crew-member

She returned to her cabin to shower before a 5:30pm meeting and did laundry before going to bed. 

Day 6

bauth-crew-member-breakfast-wonder-of-the-seas

On the second to last day of the cruise, Jordan started off the day by showing her breakfast. After three days off from shows, there were two that evening at 7:00pm and 9:00pm. Beforehand, though, she walked around the track outside, made some phone calls, and worked on editing a video. 

"I'm really excited to perform," Jordan said, "because it feels like ages since our last show day." At 6:15pm, she and the other cast members reported to discuss notes. At 11:00pm, she was finally able to eat dinner, and she used some quinoa that she took from lunch to make a salad. 

Day 7

bauth-cococay-crew-member-wonder-of-the-seas

Is any cruise to the Caribbean complete without a stop a Perfect Day at CocoCay? Jordan went to South Beach thinking it would be less crowded than other areas; however, she was surprised to find it just as busy! In fact, she had to walk around for a bit before she was able to find an open chair. 

She was not able to get off first thing because she had a meeting about brand standards. 

While on the island, Jordan was able to enjoy the island's buffet and had half of a portobello mushroom salad, some french fries, and a taco salad. 

"One thing I will never able to comprehend is the size comparison between any oasis class ship and the other ships in the fleet," she remarked on her way back to the ship. 

jordan-bauth-ice-skating-crew-member-wonder

At 4:00pm, she had to report to understudy rehearsal and then warmed up before the final ice skating show of the cruise, and per usual, she ate her dinner afterwards. 

Jordan ending the vlog by saying, "It's been such an eventful cruise. I'm grateful everyday to be here and loving every second! I appreciate you all for being on this journey with me."

The crew member only beach at Labadee and it's where no passengers can go

In:
12 Apr 2023

There is a beach in Labadee, Haiti that you have probably never heard of, even if you have been there multiple times!

belly-beach-labadee-haiti-7

It is not Dragon's Beach, Adrenaline Beach, Barefoot Beat, Nellie's Beach, or Columbus Cove. In fact, this beach is not even on the map!

Belly Beach is located a little further south than Columbus Cove; however, it is only accessible by boat if you are a crew member.

Cruise passengers are not able to visit Belly Beach since it is not part of their privately-owned destination; it is located just outside of the boundaries. 

belly-beach-labadee-9

Oasis of the Seas crew member Lera Synchro recently posted a video on her YouTube channel that documented her day spent at Belly Beach. 

Synchro's YouTube channel has amassed over 7,000 followers, who follow her on her adventures as an AquaTheatre performer onboard, including show rehearsals, exploring in Mexico and Jamaica, and what spending Christmas onboard was like. In one video, she even gives viewers a glimpse into the AquaTheatre's pool, which is one of the deepest pools at sea!

Keep reading to see what Belly Beach is like!

What is Labadee?

Mariner of the Seas docked in Labadee

Labadee is Royal Caribbean's private destination on the northern coast of Haiti. While it is not a private island like Perfect Day at CocoCay, it does promise guests a relaxing (or thrilling) day with other Royal Caribbean passengers. 

You can spend the day on one of four (or five if you are a suite guest) different complimentary beaches, go zip lining over the ocean or parasailing, ride a jet ski, take a nature walk, and more.

For those looking for a more luxurious beach day, you can rent a private cabana at Nellie's Beach. Only those staying in suites can reserve a cabana at Barefoot Beach. 

There is even an artisan market where you can buy souvenirs from locals. Unlike CocoCay, though, they are unable to take your SeaPass card, so be sure you bring some cash with you when you get off the ship!

How do crew members get to Belly Beach?

belly-beach-labadee-haiti-6

A small boat docks near the jet ski landing to transport crew members from the privately-owned section of Labadee to Belly Beach, which is a public beach for locals that crew members are able to visit. 

After a short scenic ride with views of the ship and surrounding mountainous landscape, the boat pulls right up to the beach to let Synchro off, and whomever else is on the boat, off. 

She never expressed any concern of making it back to the ship on time, so it is safe to assume that departures are scheduled around the crew's all aboard time. 

What is the beach like?

belly-beach-labadee-haiti-1

Compared to Royal Caribbean's beaches, Belly Beach looks like a private oasis! 

On the day Synchro filmed, there was hardly anyone else there. In fact, some of the footage from the beach revealed empty beach chairs, which is often a rarity on cruise line private islands!

Anyone who has visited a private island will tell you to secure a chair as early as possible, especially if you have your heart set on a first or second row seat. The beaches are packed in the afternoon!

belly-beach-labadee-haiti-3

She filmed a group of people in the ocean throwing a ball around, while others were seen lounging in the available chairs. She was able to swim freely without bumping into anyone, and from the clips, it did not seem as though there were any water sports available for rent. 

While there was enough seating to accommodate everyone on this particular day, there were not any umbrellas to provide shade. 

Dining options at Belly Beach

belly-beach-labadee-haiti-8

There is a restaurant on-site that is situated feet from the ocean; however, since this beach is not owned by Royal Caribbean, all food items are priced a la carte. And even though the restaurant is open-air, it is shaded. 

Synchro showed fresh mango slices, rice, and lobster! Google reviews indicate that you can purchase a whole fish, too. 

What do crew members do during shore leave?

Royal Caribbean ships docked with gangway

Do crew members get to spend the day ashore like passengers? Not always, as only a certain percentage of the crew in any given department are allowed to get off the ship.

If everyone was able to get off, who would be on the ship to attend to the passengers who opted to spend the day onboard or who return early?

Those who do have time off usually do not have as long in port as guests; however, they make the most of it by visiting local hotspots, eating at restaurants, or going to supermarkets to stock up on non-perishable items and other necessities that may either cost less than the onboard crew store or that are not available. 

They may also want to search for Wi-Fi to connect with loved ones back home. Regardless of how they spend their time ashore, they are always sure to make the most of it. 

Crew only areas onboard the ship

Just as Belly Beach cannot be visited by regular passengers, there are areas onboard the ships that are off limits, too. And thanks to social media, it is easier than ever to see how crew members live during their contracts.

Bryan James, a former guitarist and vocalist in The Mason Jar Bar onboard Wonder of the Seas, posted videos to his TikTok of crew life and currently has a following of over 730,000! He is no longer on Wonder of the Seas, though. His current contract is onboard Celebrity Edge. 

His previous videos show a secret hangout in the ship's funnel, a shop filled with essential items and snacks for purchase, his tiny cabin, the crew laundry room, and even the crew lounge where they have a foosball table. 

If you are interested in learning more about ship life for Royal Caribbean crew members, follow Bryan James' TikTok @bryanjamescruises, as well as Lera Synchro's YouTube @LeraSynchro! 

Related: A look at the secret crew-only areas on the world's biggest cruise ship

Royal Caribbean crew member reveals what it's like when joining a cruise ship

In:
16 Jan 2023

Have you ever wondered what it’s like for crew members when they join a Royal Caribbean cruise ship? 

Chris Wong signing onto Symphony of the Seas

Royal Caribbean employs thousands of crew members to operate each cruise ship. With any given cruise, you undoubtedly interact with tons of crew members from all over the world. Without passionate, hard-working crew members, it would be impossible for us to enjoy the cruise vacations that we all love and look forward to. 

Just like any job, Royal Caribbean has an onboarding process for its new crew members. One critical component of onboarding is sign-on day, which is a new crew member's first day of joining a cruise ship. 

Crew members signing onto Symphony of the Seas

Read on to enjoy an in-depth look at what happens when a new crew member joins a Royal Caribbean cruise ship. 

Symphony of the Seas crew member, Chris Wong, shares about his experience as a crew member on his YouTube channel

Chris Wong works onboard Royal Caribbean’s Symphony of the Seas, one of the biggest cruise ships in the world. 

When he’s not working in the casino onboard Symphony of the Seas, Chris Wong films vlogs for his YouTube channel, Chris Wong Vlogs.

With almost 70k subscribers on his channel, Chris provides viewers with a unique perspective of life onboard for Royal Caribbean’s crew members. 

On his YouTube channel, Chris films everything from day-in-the-life vlogs as a Royal Caribbean crew member to his port day adventures. As a crew member in the casino, Chris has also provided viewers with a behind the scenes look at how Casino Royale works on Royal Caribbean cruise ships. 

Just recently, Chris Wong started his 8th contract with Royal Caribbean on Symphony of the Seas.

In an in-depth vlog, Chris takes viewers along for crew member sign-on day. When new crew members join a cruise ship, they must complete an extensive onboarding process, which includes documentation checks, security training, safety briefings and ship tours. 

Chris chronicles his journey to onboarding Symphony of the Seas, starting in his Miami hotel room

Chris explains to viewers that crew members spend one night in a hotel before sign-on day after traveling from their home country. During Chris' vlog, he is staying at a Holiday Inn Express in Miami.

Royal Caribbean’s crew members are each given their own room at a hotel located near the cruise ship’s embarkation port.

From the sounds of it, crew members aren’t entirely sure if they will be sharing their hotel room until they arrive. Interestingly, when new crew members join a cruise ship, they also do not know if they have a single or double cabin onboard for their contract's living arrangements. 

Of course, most crew members hope to receive a single cabin for their contracts, but aren’t surprised if they need to share their cabin, as is standard for most crew living quarters. 

Since Symphony of the Seas sails round-trip sailings from Miami, Chris was flown from his home country to Miami to board the cruise ship. Crew members of all different jobs and positions onboard at the same time to Symphony of the Seas. 

From the hotel, 130 crew members are shuttled to the cruise port to begin the sign-on process.

Upon arrival at the cruise port terminal, Royal Caribbean crew members begin the sign-on process

Similar to any job, Royal Caribbean requires crew members to have all of their documentation checked before boarding the ship for new contracts. 

Crew members first check their luggage before having their medical forms checked, along with required training certifications. One by one, Symphony of the Sea’s medical team verifies that each crew member’s medical documentation is up to date. 

This process can take a while depending on how many medical team members are verifying documentation; for Chris' sign-on day, just two nurses were looking through crew members' paperwork. 

As of January 2023, crew members are still required to take a COVID-19 self antigen test at the cruise terminal before boarding the cruise ship. The vlog does not specify what would happen if a crew member were to test positive at this point. 

Interestingly, masks are still required for new crew members that join a cruise ship. Chris explains that he will be in ‘soft-quarantine’ for his first 5 days once he boards Symphony of the Seas, which means he needs to wear a mask at all times.

After documents are checked and before officially signing on, crew members also receive their ID cards and cabin keys during this time. 

Once finally onboard, crew members see the cruise ship for the first time and attend mandatory safety trainings

After long lines for documentation verification, crew members can finally board their cruise ship to begin the start of their next contract.

At this time, most will journey to their cabin to see if they won the lottery (i.e. received a single cabin). In Chris’ sign-on vlog, he is ecstatic to discover he does not have a cabin mate and instead has the entire cabin to himself. 

Much to my surprise, the crew cabin is extremely small. With just a bed, sink, storage and small TV, the stateroom is no bigger than my master closet. 

However, Chris’ excitement is evident, as he is pleased to have a flatscreen TV, a bed that is not bunked and space to call his own. 

It’s at this time that most new crew members will check out their new home for the next 7 months and wander around the ship. For Chris, this means checking out the casino for the first time. 

Part of the sign-on process is showing new members where fire exits and extinguishers are located, as the ship’s crew is expected have extensive safety training. Understandably, fires are the biggest safety threats to cruise ships. 

In addition, crew members are required to attend a mandatory briefing called pre-departure safety training during their sign-on process. For Symphony of the Seas, this mandatory training took place in the theatre. 

With no time to waste, crew members settle into their cabins before starting their first work shifts.

Since cruise lines have removed almost all pandemic-related policies, Chris explains in his vlog that there’s no longer a quarantine period for Royal Caribbean crew members. For much of the post-pandemic, crew members were required to quarantine for 2 weeks in a balcony cabin.

As one would expect, Chris shares that he will miss having that required quarantine period, as this was an opportunity to relax a bit after onboarding and sleep off the jet lag. 

Before beginning his first shift, Chris spends some time unpacking and getting acquainted into his new cabin. Presumably, Chris has previously worked in Casino Royale during other contracts with Royal Caribbean and did not need to receive additional training before starting his first shift on sign-on day. 

As such, it would appear that some, if not most, crew members are expected to start work right away on sign-on day. 

After the first sign-on day, all crew members receive a safety training tour of their cruise ship

Regardless of a crew members’ prior experience onboard Royal Caribbean ships, Chris shares that all crew members are required to attend safety and security training when they start a new contract. 

It does not matter how many contracts you’ve had with Royal Caribbean, or whether you’ve been on the same cruise ship before, all crew members must attend this training. 

During this training, a safety officer takes all of the new onboarded crew members around the ship for very important briefing on safety and security. This entails a tour around the ship to locate fire doors, water-tight doors and fire extinguishers. 

Royal Caribbean's crew members are required to complete this important safety training; in the case of an emergency, all crew members onboard a cruise ship are expected to know how to respond to virtually any potential emergency situation. 

During Chris's vlog, we can see two crew members learning how to use a large hose in the case of a fire emergency. 

Although this training was done virtually during the post-pandemic cruising restart, crew members are given the tours in-person now as part of a large group. 

At the end of his first week on Symphony of the Seas, Chris shares that he finally feels settled into his new routine. 

Between working and training, the first week onboard a cruise ship can be exhausting for new crew members. 

Chris states in his sign-on day vlog that new Royal Caribbean crew members can expect to receive extensive training throughout their first week onboard their new cruise ship. Working long shifts and attending multiple trainings is certainly tiring and leaves little time for relaxing and resting. 

Not to mention, most crew members have traveled long distances to board their cruise ship and are still fighting off jet lag. 

By the end of his first week onboard Symphony of the Seas, Chris shares that he feels settle into his new home onboard. Coming previously from Wonder of the Seas, another Oasis-class ship, the transition has been pretty seamless for him. 

Of all his 8 contracts, Chris believes that his single cabin on Symphony of the Seas is the best crew cabin he's ever lived in. 

During the next 7 months, Chris will be working in Symphony of the Seas’ Casino Royale while the ships sails around the Caribbean until moving to Europe this summer. 

If you're interested in learning more about life for Royal Caribbean crew members, including the sign-on process, be sure to follow Chris Wong on his YouTube Channel at @ChristopherWongVLOGS for more videos!

A look at the secret crew-only areas on the world's biggest cruise ship

In:
26 Oct 2022

There’s no doubt that working on a Royal Caribbean cruise ship is a unique job, but what is life actually like in the crew-only areas onboard?

Aside from the 2-hour behind-the-scenes tour offered by Royal Caribbean, most guests have no idea what life is like in the crew-only areas of the ship.

It’s possible to catch a glimpse of a crew-only stairwell from the hallway or peek down into the crew-only bar from the Promenade deck, but most of these “secret” crew areas are left up to our imagination.

In the age of social media, however, we’re able to learn more about the life of crew members onboard Royal Caribbean ships. Several crew members run YouTube and Tik Tok channels, and today we’re going to go behind-the-scenes on the world’s biggest cruise ship, Wonder of the Seas.

Wonder of the Seas crew member's Tik Tok

Bryan James works onboard Wonder of the Seas as the guitarist and vocalist in The Mason Jar Bar. When he isn’t singing country tunes in Royal Caribbean’s newest restaurant and bar, you can find him making videos for his Tik Tok following of almost 700,000.

While all of his Tik Toks revolve around life on a cruise ship, he has several that focus on the day-to-day life of crew members onboard. In these videos, we can catch a glimpse of crew-only areas and learn more about the hangout spaces, food, and cabins reserved for crew members.

Let’s take a look at six of James’ Tik Toks to learn more about life for crew on the biggest cruise ship in the world.

#1: Secret hangout in the ship’s funnel

Located at the very top of Wonder of the Seas is the ship’s funnel, but did you know that this is a crew-only hangout space?

Accessible from a crew-only stairwell is a spacious deck with views of the ship’s aft and Sports Court. The hangout space has tables and chairs, allowing crew to relax with expansive ocean views.

James states that “It’s like a secret hangout that’s by the funnel of the ship… and not even by the funnel. I mean, it’s like… in the funnel and it’s so pretty.”

@bryanjames.music Who's sneakin round the crew areas? #royalcaribbean #wonderoftheseas #cruiseshipcrew #🛳 #cruiseship ♬ original sound - Bryan James

#2: Shop for crew members

Crew members on Wonder of the Seas can purchase items like snacks, toiletries, laundry detergent, and other day-to-day essentials in a “secret” shop reserved just for crew members.

James mentioned that this shop was extremely helpful when crew members were not allowed to disembark the ship during the pandemic. Now that crew members are able to disembark in port, they can choose to purchase items at the onboard shop or in local stores in port.

When asked about the prices at the crew-only shop, James mentioned “It’s not too bad! There are weird taxes being overseas right now so everything is about 30 percent more expensive than it should be.”

In front of the shop appears to be a dining and lounge space for crew members, as seen in James’ Tik Tok.

@bryanjames.music What other below deck areas do you wanna see? #cruiseshipcrew #belowdeck #wonderoftheseas #cruiseship ♬ original sound - Bryan James

#3: What is the food like for crew members?

A major part of going on a Royal Caribbean cruise is dining at the ship’s restaurants, but what type of food do crew members eat onboard?

James gave an insight into dining options for Wonder of the Seas crew members on a recent Tik Tok, where he mentioned that “it changes quite a bit.”

In his Tik Tok, we can see a crêpe station at the buffet. This is similar to the live cooking stations we passengers see in the Windjammer buffet. This section seems to change day by day; he explains that this area sometimes offers other made-to-order dishes like fried rice or pad thai.

In addition to the live cooking station is a standard buffet, which has a salad bar, fruits, cheeses and cold cuts, and a section of hot foods like meats and side dishes.

James also shows an extensive selection of desserts, many of which are the same desserts you’ll find in the guest dining areas onboard. Crew members dine in the crew-only dining space located near the buffet.

@bryanjames.music Would ya trade the guest buffet for this one? #cruiseship #cruiseshipfood #cruiseshipcrew #royalcaribbean ♬ original sound - Bryan James

#4: “World’s smallest cruise ship cabin”

Bryan James moved into what he called the “world’s smallest cruise ship cabin” earlier this year as Wonder of the Seas geared up for its inaugural voyage in March.

He gave followers a behind-the-scenes look at where crew live, which is, unsurprisingly, quite different from the ship’s biggest guest suites 15 decks above.

James lived in a single room, which had one twin bed, a tv, mini fridge, small wardrobe, drawers above the bed, small desk, sink, toilet, shower, and full-length mirror. The bathroom is shared between two cabins.

The cabin is anything but spacious. In fact, he later shared in another Tik Tok that “I can touch every single wall at the exact same time!”

Not every crew cabin is the same size, however, and many crew members share a room. In another Tik Tok, James’ friend Zoe shared her crew cabin and it appears much more spacious. It also has a virtual balcony.

@bryanjames.music A biiiittt smaller than I expected. #cruiseshipsinger #cruiseshipdancer #cruiseshiplife #cruiseshipcrew #cruiseship #cabintour #🛳 ♬ Wii - Mii Channel - Super Guitar Bros

#5: A day in the life on a cruise ship

We caught a few more glimpses of crew life onboard Wonder of the Seas with a “Day in the Life” Tik Tok from Bryan James.

What you may not know about cruise ship operations is that there are frequent training, drills, and events for crew members.

James explains how, on this day, he had a CPR training in the morning followed by the weekly crew drill, during which crew members practice the ship’s safety procedures. Following the safety drill was a crew meeting in the Royal Theater led by the captain to discuss how the ship is doing.

After an afternoon in port, Bryan and a fellow crew member headed to the crew laundry room. Crew members have access to self-service laundry machines unlike guests.

Later in the evening, we see the crew members enjoying a crew-only party in the Solarium followed by a game of foosball in a crew-only space.

@bryanjames.music Looking for suggestions of where to hide the duck. #royalcaribbean #wonderoftheseas #symphonyoftheseas #utopiaoftheseas #iconoftheseas ♬ original sound - Bryan James

#6: Lifeboat drills for crew members

Our last Tik Tok doesn’t show a secret crew space per se, but Bryan James revealed an interesting snippet about lifeboat drills for crew members on his Tik Tok channel.

He mentioned how crew are randomly selected to test the capacity of the lifeboats on Wonder of the Seas. During this test, crew members must put on lifejackets and board the lifeboat, and red dots in the lifeboat indicate where to sit.

He jokes how “It’s just as hot, sweaty, and uncomfortable as it looks, but technically I’m getting paid to do this, so I guess it’s not too bad!”

@bryanjames.music How do we know the lifeboats still work? Pack em up with crew members. #cruiseshipcrew #royalcaribbean #belowdeck #wonderoftheseas ♬ original sound - Bryan James

If you're interested in learning more about life for Royal Caribbean crew members, be sure to follow Bryan James on his Tik Tok channel at @bryanjames.music for more videos!

Spotted: Royal Caribbean makes face masks optional for crew members

In:
02 Oct 2022

It appears crew members now have the choice of wearing a face mask or not on cruise ships.

Crew member smiling at the bar

According to select crew members, Royal Caribbean has changed the policy so that it is up to the crew members to decide if they want to wear a face mask or not.

"The decision to wear a mask or not is up to the crew member," is what crew members are being advised via email as it pertains to "front of the house areas".  The phrase "front of the house" refers to places on the ship where guests are present, as opposed to backstage areas.

Top 10 questions about Royal Caribbean's new Muster 2.0 | Royal Caribbean Blog

Crew members will have the choice to wear a mask in:

  • Crew areas
  • Crew member offices & meetings
  • Hot working areas (galley, engine room)
  • Guest areas
  • Mixed inside/outside dining venues (bar counters, Johnny Rockets, Playmakers)
  • Outside: Private islands

The new guidance also says if a crew member decides not to wear a mask, they no longer need to wear the "smile behind the mask" buttons either.

It's not clear if the policy applies to certain locales, such as Singapore.

Masking for crew members may return as required should a ship deem it necessary based on internal factors the cruise line decides on.

Since the restart of cruises, mask-wearing requirements were common on cruise ships through much of 2021 and into early 2022.

While Royal Caribbean removed face mask rules for guests back in February 2022, crew members have been required to wear masks up until now.

Matching other forms of leisure travel

The entire cruise industry has been steadily moving its health protocols back towards a sense of normalcy in an attempt to match cruise ship protocols with that of leisure travel on land.

In April 2022, the mask mandate was removed for flight attendants as well as passengers. Walt Disney World removed its requirement for cast members to wear masks in February 2022.

Guest reaction

Crew members together

The change has been met warmly by cruise ship guests, who did not understand why the rules remained so different for crew members compared to passengers for months.

Some guests have been vocal about wanting Royal Caribbean to change the rule to make things the same for crew.

GKMCruising joked on the Royal Caribbean Blog message boards, "I told our Cruise Director that it's just a shame you can't have a fire onboard, crew should have a massive mask bonfire on the helipad."

WAAAYTOOO simply wrote, "Hallelujah!"

RGThibs on responded on Twitter, "Happy to see the crew have the option.  Love to see their smile!!"

Do I have to wear face mask on a cruise?

Face masks free zone Royal Caribbean

For nearly all sailings, face masks are not required by passengers on Royal Caribbean cruise ships.

For sailings departing the U.S., Puerto Rico, Barbados, Canada, Europe & Israel, masks are optional for vaccinated guests and recommended for unvaccinated guests while onboard.

Face masks were a very visible and divisive protocol on cruise ships, but crew members were pretty much the last people on a ship required by the cruise line to wear them.

25 times Royal Caribbean crew members wowed cruise ship passengers with excellent service

In:
15 Sep 2022

Crew members on Royal Caribbean cruise ships work incredibly hard to provide an excellent vacation, and there are so many examples of times someone's vacation has been improved thanks to the crew.

Bartender at Lime and Coconut

The more you cruise, the more likely you will run into an exceptional crew member who really cares about an issue or request you have while onboard. Royal Caribbean's internal credo is "Passionate Friendly Committed" and that mantra applies to the crew's attention to guests.

To that point, Royal Caribbean International President and CEO Michael Bayley posted on Facebook this week, "Our crewmembers are undoubtedly the greatest in the industry!" and took the time to thank the hard working crew members.

"Thank you to our entire crew, who are the faces of the unforgettable vacations that our guests expect!"

Guest and crew member on FlowRider

Mr. Bayley's words a reminder of how much impact a crew member can have on a vacation, and it got me thinking about examples of when crew really step up.

I asked the RoyalCaribbeanBlog community to share examples of times that Royal Caribbean staff have gone above and beyond to provide exceptional customer service for their family while sailing.

Coastal Kitchen chef

On the Harmony in August debarkation day Coastal Kitchen was packed and breakfast coming out delayed. By the time we finished the concierges were done with their 3rd and final escort downstairs. I asked if there were any more and was told no, they were done. No worries, we gathered our things and made our way to wait for elevator. The concierges came out and said they would make an exception and do one more! We were whisked off in lightening speed. Very very kind, in no way did they have to do that. 

Neesa

On Liberty a week ago, we went to Johnny Rocket’s for our autistic son’s 31st birthday.   Our waiter figured it out, discreetly checked with us, and came out with a piece of cake with a candle in it.  He and another waiter sang happy birthday.  I’m not sure where he got the piece of cake, but I’m pretty sure it wasn’t there at Johnny Rocket’s. 

teddy

Pastry

My wife loves chocolate croissants. At some point during our 7 nights on Indy in July, I think she mentioned it to the server who puts out the Diamond Lounge breakfast pastries because we hadn't seen any all trip in any of the locations we would normally find them. 

I went up to get coffee from the machine on one of the last mornings and there was a covered plate sitting on the concierge's desk. The server finally came across some chocolate croissants, remembered, and set aside about 5 of them for my wife. Small gesture but definitely above & beyond to me given that we had barely spoken to him. It's not like he was our stateroom attendant and we had gotten to know him over the course of a week.

OCSC Mike

Grand Suite on Liberty of the Seas

Our stateroom attendant on Allure for our 2 bedroom Grand Suite made sure one in our travel party got the bodywash and conditioner she liked. On every cruise I have been on there is always a crew member who remembers me and what I like.

Ampurp85

Our stateroom attendant on Voyager let us use his hotspot from his international sim card when in port to download some maps because the onboard internet sucked in the Baltics this summer.

MLH

On symphony at Jamie's my then 4 year old wanted mac and cheese. They didn't have on the menu so I asked her to pick something else. Our waiter said not to worry and went to get a bowl of it from Chops!

Marlena

Odyssey pool deck couple

My last cruise there was a bar server on the pool deck that would find me everyday no matter where I lounged and gave me great service the rest of the day! 

Jerseygirl98

Getting a drink at the casita

I think for me it's any crew member that makes me feel special. I've experienced this with a Head Waiter on Jewel, Waiter team on Freedom and a Bartender on Oasis. They took the time to get to know me/spend time with me, to spoil me with extras and of course make my experience even better.  Maybe that's my love language. I appreciate that more. 

D Alt

The Ultimate Royal Caribbean Dessert Checklist | Royal Caribbean Blog

I love red velvet cake. My waiter made sure I had it every night. He went to Chops and got it for me. I will never forget his act of kindness.

Sweety

Mariner of the Seas Live Blog - Day 1 - Embarkation | Royal Caribbean Blog

Darla Fox  went above and beyond as a pub singer.  She was engaging and entertaining and understood what her job was.  She made it a point to learn requested songs for our group and would come back later in the cruise and play them for us.  She made an effort to get to know her audience and interacted with them more than I've seen any other entertainer on a cruise ship ever do.  

AshleyDillo

Mariner of the Seas sailing away from Port Canaveral

A concierge (Dudley), currently on Mariner, who went way out of his way to ensure there were gluten free appetizers for my wife in the suite lounge.

smokeybandit

Oasis of the Seas Live Blog - Day 3 - Perfect Day at CocoCay | Royal Caribbean Blog

Every night for dessert, my youngest wanted chocolate chip cookies for dessert.  I don’t know what it was about those cookies, but he was obsessed with them.  Our server Amilia and another server were assigned to cover the unexpected large party.  Amilia came over to take our dessert order, and of course my youngest orders cookies.  A few minutes later, she comes back to tell us that they’re out of cookies in Coastal Kitchen, but not to worry, she called down the Main Dining Room galley and they’re going to send up some fresh ones. Fifteen minutes now, and Amilia comes flying out of the back, all of our desserts in hand.  She then proceeds to apologize to us for the wait and ran down there herself to get one order of cookies for a 7 year old.  We apologized to her and told her she didn’t have to do that, we could have just run to the Windjammer or the MDR or even ordered them to the cabin from room service!  Without batting an eye, she just matter of factly stated, “There’s no way I was going to let him leave on his last night without his cookies.”  

USCG Teacher

Giovanni's Table on Allure of the Seas

While dining in Giovanni's on Allure back in 2019, the waiter ran over to Chops to grab a specific brand of wine we discovered and enjoyed that was not on hand at Giovanni's. My wife still asks for it by name on every Royal cruise now!

JohnK6404

Hibachi

Were at Izumi's and we asked if they had Yummy Yummy sauce to the waitress, most places have it at their Hibachi.  She went in the back and came back with sauce that one of the cooks made by looking the recipe on his phone, made the meal so much better.  Next we had Jamie's booked before we board, but till it was coming up on the night realized that was the 2nd formal night in the dinning room, which means that was lobster night and would miss it.  Was a little bummed, the waiter always asked if he would see us the next night, but told him we would be going to Jamie's and bummed we were missing lobster night.  We are sitting there our apps come that we ordered and then our main dish comes out.  A few minutes later our waiter comes back with 4 lobster tails and said the head waiter sent these up for us. 

dustfsu

2022 Royal Caribbean Drink Package Info, Tips, Pros & Cons | Royal Caribbean Blog

In 2010 the first year Bud Light Lime was available towards the end of the cruise the pub ran out. Our server disappeared after taking our order and he came back maybe 10 minutes later( an unusually long time) walking down the promenade. He appeared a bit sweaty and then apologized.  He had gone to 5 different bars looking for the beer.

constable145

On Oasis and I requested a memory foam topper to go on top of the hard bed.  I was told they had no such thing.  The stateroom attendant inquired of any special requests.  I mentioned having had a memory foam mattress on Oasis in May and how I could not sleep comfortably on the regular mattress.  When we moved into our new cabin my side of the bed was quite comfy, great for my back.   The attendant inquired if all was well and he showed me how he doctored my side of the bed with mattress pads and blankets.  He was one of the nicest attendants I ever met.

Pattycruise

Coastal Kitchen on Harmony of the Seas

When we have been fortunate/able to eat in Coastal Kitchen on our sailings, there is a black truffle butter pasta that I weep over. It's not even the pasta itself as much as it is the sauce. I said something to our server the first night we were dining there and then, the chefs came out at one point and made their way over to our table and I let them know how much i enjoyed it, that it is my favorite dish in all of Coastal Kitchen and that i could now die happy, having been reunited with my favorite dish on the seas. For the remaining nights of the cruise, I had black truffle butter pasta for dinner.

asquared17

Main dining room table

Cruising with my in-laws, there was a night after Coco Cay when the kids were too tired for the Main Dining Room. So our wait staff sent our usual desserts to be delivered by the in-laws. I was wowed!

BowTieBrigade

After getting the first towel animal, I left a cute note saying I wanted to keep it, success in used to royal breaking them down the next morning. For the rest of the 8-night cruise we had towel animals every night. This is our fifth cruise and we've never had animals every night. It's a small thing but coming back every night to see an adorable animal on the bed waiting for me had me smiling every night.

Crimson Cruiser

Rock wall

Daughter, 7 at the time, decided to try the climbing wall.  She did ok but just could not get past one point and was frustrated.  Next time she came to try again, one of the (female) sports staff put on the harness and climbed alongside her, pointing out where to put the foot or where to grab, and eventually literally pushing my daughter's bottom up to help through the challenging spot.

roundabout

I happened to see a chef walking towards Jaime’s on the Anthem right before opening time. I quickly mentioned to her (Chef Sharon) how much I loved the food. She then brought me into the closed restaurant and had her entire kitchen staff come out to meet me. That was an amazing experience to see the smiles and appreciation from those who work ‘back of house’.

BrianB

Schooner Bar on Mariner of the Seas

I did two cruises on Navigator in fairly quick succession this last year.  I apparently spent far too much time in the Schooner Bar because not only did the bartenders remember me, and called me by name, but they remembered how to make the 'Kat-tini' that I had showed them how to make in November.  Wow!

BeachGal

I love the towel animals! And love that Royal committed to continuing delivering them. In an article I read about Royal continuing them they said they deliver them every other night, but the stateroom attendants have discretion to provide them more frequently based on request or "guest enjoyment", so your thank you note likely played into getting them every night.

Jack805

My husband had taken his tux to be altered before we left and somehow his tux shirt did not get back into the suit bag. Out of desperation I asked the concierges if they still have shirts onboard from when they rented them out while knowing that my chance was about .00032343% of that happening.  It turns out that she knew the tailor on the ship and called him. Within 15 minutes he met us in our cabin, measured my husband for a shirt and left.  Within 15 additional minutes he returned with a tux shirt that fit my husband freshly pressed and ready to wear.

AlohaLivin

Indian curry on Mariner of the Seas

We mention to our waiter's and our head waiter on our last two cruises, that we love Indian curry dishes.  They have brought us a fantastic dish every night with dinner...Most of the time from the crew mess.

Psycho and Barb

What are some examples of times that Royal Caribbean staff have gone above and beyond to provide exceptional customer service for you or your family?

Ask a Captain: How many people does it take to sail a cruise ship?

In:
13 Jul 2022

If you've been on a cruise ship, then you've probably wondered how the ship works, the crew members that manage the ship, and a lot of the logistical work that goes into it all.

Spectrum of the Seas bridge

Royal Caribbean's ships are like a floating city, and there's lots that goes into making it all work. 

Each cruise, the ship's Captain and other officers hold an event onboard known as, "Captain's Corner," where guests can ask them questions.

On an Anthem of the Seas 2019 cruise, a passenger wanted to know how many crew members it takes to man the navigation of the ship. She wanted to know what's the least number required for the ship to operate.

What is the minimum amount of crew needed on the bridge at any one time?

Explorer of the Seas bridge

Captain Srecko Ban was the ship's Captain at the time and explained that there are a minimum amount of bridge crew members they must maintain at any given time, "The minimum manning on the bridge is two licensed officers, and one lookout."

"One of them being the first officer, in charge of navigation, and the second officer assisting first officer and looking after the safety center."

The lookout does more than simply scan the horizon for obstacles or other traffic, "my lookout is a quartermaster with experience to steer the ship, should there be a need for us to use hand steering versus autopilot."

Navigator bridge

Captain Ban said most of the time the autopilot is used to get from one place to another.

However, when there is bad weather, traffic in the way, or every time the ship is taken in and out of port, other officers are present, "We have senior team on the bridge as well, which consists of myself, Staff Captain and Chief Officer."

What is the worst weather you've faced as a captain?

Storm in Port Canaveral

Captain Ban mentioned having more staff on the bridge in the case of bad weather, which prompted the question what was the worst weather he's been in.

"Well, as far as my time on the cruise ships, I haven't really faced any big storm and for good reason."

"We are very mindful of our cargo, or people, that we carry aboard and the need for us to provide a safe environment and comfort to everybody."

James Van Fleet predicting weather

Captain Ban said his team monitors the weather and they go around any bad weather that is predicted ahead of them.

Read moreHow Royal Caribbean navigates bad weather with its own meteorologist

He did say during his time working as a merchant marine, he encountered "difficult weather challenges", which he characterized as being similar weather to the 2000 film, "The Perfect Storm".

Which port is the most challenging to navigate for a cruise ship?

Adventure of the Seas sailing into Nassau

Anthem of the Seas is one of the largest cruise ships in the world, so getting her in and out of port is not simple.

Captain Ban said the growing size of cruise ships has made the docking process everywhere more of a challenge than in the past. Strong winds are the biggest issue, more so than the layout of a port because when a ship takes wind directly abeam, they lose speed.

Harmony of the Seas bridge wings

He said St. Maarten provided sufficient space, but getting into Nassau can be an issue, "Nassau can be particularly tricky for us."

"Going through the channel and entering the harbor, it's very narrow and we are turning this here and channeling through and it's very difficult for us when we face conditions with strong winds, which usually is the case."

More than just navigation

While many people imagine a cruise ship's bridge handing where a ship goes, Captain Ban added an additional function is serving as the primary hub for the ship-wide safety operations.

"The bridge is not just a place where we navigate the ship, it's also the safety center with all different safety installations you find around the ship is remotely controlled from the bridge."

"In order for us to initiate response to emergencies in a timely fashion, we have assigned person to alert people that need to know about it, like myself."

Royal Caribbean allows crew members to freely get off the ship in ports again

In:
11 May 2022

Crew members can now disembark cruise ships in port during their time off once again.

One of the many Covid-19 protocols on cruise ships prohibited crew members from visiting ports of call, but that rule has been changed.

Ovation of the Seas crew member Chris Wong shared a video update recently that crew members are getting once again free flow.

"We have just been told that we are officially getting once again free flow surely for crew members, which means we can go back out into port, just like it was pre-pandemic days."

"Since the restart, crew shore leave or any crew members to go out into port was not allowed."

Crew members in port

He explained that small changes were made over the last few months, but it just wasn't the same, "towards the end of last year, they slowly started allowing crew to get off again. But it was a very it was in a very controlled environment. These were bubble tours. So it wasn't really the same thing. And to be honest, it wasn't that much fun."

Mr. Wong cited a crew newsletter email that explained the new policy, "we're thrilled to announce that our shore leave pilot was a success. And beginning May 1st, free flow shore leave will be extended to all ships and participating ports of call."

"As we ease back into free flow, capacity limits of 250 crew per port will be implemented."

{"preview_thumbnail":"/sites/default/files/styles/video_embed_wysiwyg_preview/public/video_thumbnails/Vx9jGl8PtUI.jpg?itok=Z3j2rCDM","video_url":"https://www.youtube.com/watch?v=Vx9jGl8PtUI","settings":{"responsive":1,"width":"854","height":"480","autoplay":0},"settings_summary":["Embedded Video (Responsive)."]}

Mr. Wong added that the updated policy excludes turnaround ports, which do not have capacity limits.

Mr. Wong was visibly excited for the change because being limited to staying on the ship during a contract meant missing out on some real fun that one can have while working on a cruise ship, "this is certainly a lot better than how it used to be."

Street in Cozumel

"I cannot wait to just visit the first port of call wherever it will be, to walk off the gangway and to just be able to walk around wherever I want and not, you know, having to think, oh, am I allowed to go there?"

"This is a really big deal for us crew members."

Royal Caribbean has been slowly relaxing certain protocols for crew members and guests alike.

Following the Omicron variant, Royal Caribbean began to slowly open up shore leave for crew members in February. This week's update follows up on that initiative even further.

Subscribe to Crew Members