Cruise guide labels Royal Caribbean's food as the worst

In:
18 Oct 2010

The Berlitz Complete Guide to Cruising and Cruise Ships has labeled Royal Caribbean's food as the worst of the major cruise lines, giving it five out of ten stars for its cuisine.

Book author Douglas Ward was particularly harsh on Royal Caribbean's dining room, afternoon teas and wine lists as being the worst. He did concede that Oasis of the Seas managed to earn a rating of more than six out of 10 in only one category: informal dining/buffet.

Ward attributes the poor rating to Royal Caribbean's unwillingness to spend more for their food.  He cited guest complaints that the food didn't look or taste as good as the brochures promised and the meats tended to be cheaper cuts.  Other issues contributing to the lower score include lack of green vegetables, herbs or garnishes; the quality of pastry items; the choice of salt, pepper or olive oils; and a lack of fresh fish.

How did Royal Caribbean's competitors do?  Carnival Cruise Lines and Costa Cruises did not do much better, while Cunard, Celebrity and Princess Cruises earned the best marks.

A spokesman for RCI said the company was surprised by the results. "Customer satisfaction is our number one priority. We have a very robust customer feedback system that we measure our on-board experience through. Some 250,000 guests have completed the survey this year. Over 90 per cent have scored our on-board service as meeting or exceeding their expectations.
 
"While we respect Mr Ward as an expert in his field, his ratings reflect his own personal opinions and differ strongly from the feedback from our many millions of paying guests."

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