Royal Caribbean CEO: Chat feature in app will be free starting in 2023

In:
09 Dec 2022
By: 
Matt Hochberg

It looks like Royal Caribbean is about to drop a fee it had been charging guests.

Royal Caribbean's app has a chat feature that currently costs $1.99 per guest, per day to use it.

While at a question and answer session aboard Wonder of the Seas on Thursday, Royal Caribbean International President and CEO Michael Bayley told travel agents in attendance the line will remove the cost to use the chat feature.

According to travel agents in attendance, Mr. Bayley said the change will go into effect beginning January 1, 2023.

Following up on a promise

Royal Caribbean app

This isn't the first time Mr. Bayley talked about removing the fee for the chat feature.

At a similar event held on Odyssey of the Seas in 2021, Mr. Bayley said the cruise line would change the chat feature to free.

 "I remember that we had a lot of arguments internally within the company about a dollar ninety nine."

Michael Bayley speaking at President's Cruise

"I'm tempted to say we'll drop it, but nobody seems to be reacting against it. So we'll we'll drop it. Yeah. I think that will be good."

It now appears that promise is coming to fruition. 

Why a free chat feature makes a difference

By making the chat feature free, this opens up the function to many more passengers.

Since most guests do not purchase an internet package, that limits communication options for passengers while onboard a ship.

Moreover, having a free chat feature allows kids to use the chat feature without their parents having to spend anything extra.

How Royal Caribbean's chat feature works

The chat in Royal Caribbean's app works very similar to other texting apps you may have used in other apps.

Royal Caribbean's chat offers one-to-one guest chat, along with group chats.

Once onboard the ship and logged onto Royal Caribbean's Wi-Fi  network (no internet package required to use the app), other guests will show up as offline or online but are only online if they have the app opened and to the “chat” window.

Kids together on Wonder of the Seas

If your travel agent linked your reservation before sailing with a friend or family the will automatically show up in your list of contacts. You also have the option of adding other guests.

Royal Caribbean's app is available on the iTunes App Store and Google Play Store.


Matt started Royal Caribbean Blog in 2010 as a place to share his passion for all things Royal Caribbean with readers. He oversees all the writers at Royal Caribbean Blog, and writes a great deal of content on a daily basis.  He has become one of the foremost experts on a Royal Caribbean cruise.

Over the years, he has reached Pinnacle Club status with Royal Caribbean's customer loyalty program.

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