There are a variety of ways you can contact Royal Caribbean for assistance, including a handful of email addresses that can make a big difference.
Royal Caribbean has upped its game in how guests can take care of special requests using self-service tools. The Royal Caribbean app is a great example of how much is now done on your own.
However, there are times when you need more assistance, and sending out an email is still one of the best ways to get the issue resolved.
It's a little eye opening for me that a basic email still works as a primary method for getting an issue resolved or questions answered because so many other businesses now rely on ticket systems, chat bots, or rely on a phone call.
Nonetheless, there are a handful of email addresses you should know about in case you need them for your upcoming cruise vacation.
Special needs
Royal Caribbean's attention to ensuring any special needs are met is exemplary, and while they have a robust Special Needs form you can use to take care of many common requests, it may not suffice all the time.
In addition to the form, you can always email [email protected] to get confirmation that your specific situation is being taken care of.
The top reason why you'd want to email Royal Caribbean in the case of a special need is because there's an unique situation at hand. Or you're trying to get confirmation that your request was received and set for your sailing.
This is especially true if you need to bring specialized equipment onboard and are unsure what's allowed or not.
Emailing the CEO
There are situations where a problem just doesn't seem to be getting resolved, or you believe there's a bigger issue at hand that needs attention. In those scenarios, you want someone in authority to be able to step in.
When there's a problem that goes beyond the ordinary, many will turn to the head of the cruise line, Michael Bayley.
Mr. Bayley is the President and CEO of the cruise line, and his email has become a sort of issue escalation and resolution resource. His email is [email protected].
It's clear his emails are screened, so don't expect him to actually read or respond to your email directly. Issues guests have tend to get forwarded to the proper department. However, many people report getting satisfaction in having their issues addressed, or at least acknowledged.
If you're going to send an email to him, it's best for "big picture" issues. You always want to resolve any problems you have during a cruise while still onboard, and feedback on how the cruise line can improve is best sent in your post-cruise survey.
Suite concierge
If you're booked in a suite, expect an email a few days before your cruise begins from the suite concierge.
The suite concierge is a tremendous asset, as they can help with so many potential questions, issues, or ways to make your cruise better.
You should feel free to email the concierge in the days leading up to your cruise with any pre-cruise requests you have. You can even email them during your voyage rather than making the trip upstairs to the lounge.
My top reason to email the concierge is for them to make specialty dining reservations for you, although that need might be disappearing soon.
Since the suite concierge acts as Guest Services for suite guests, you can get a lot of questions or concerns addressed in the lead up to your cruise. Don't be shy about reaching out to them, because that's part of what you pay for when staying in a suite.
Main Dining Room requests
Want a table by the window in the Main Dining Room? How about a table alone, without being seated with other passengers?
You can send an email to [email protected] and make any request for a certain configuration or table arrangement when you're booked into Traditional Dining.
Another common request for this email is to be seated with specific people not in your cabin.
You'll want to give the team a few weeks to process your request. Send the email about 2-3 weeks prior to your sailing with your request.
Be sure to include in the email your name, reservation number, ship, sail date, and cabin number.
Stock shareholder benefit
If you own at least 100 shares of Royal Caribbean Group stock, you're entitled to extra onboard credit during your sailing.
Depending on the length of your sailing, you can get up to $250 onboard credit.
- $250 Onboard Credit per Stateroom on Sailings of 14 or more nights
- $100 Onboard Credit per Stateroom on Sailings of 6 to 13 nights
- $50 Onboard Credit per Stateroom on Sailings of 5 nights or less
To redeem this benefit, you just need to email [email protected] with your name, address, confirmation number, ship and sailing date along with a copy of your shareholder proxy card or a current brokerage statement showing proof of share ownership.
Read more: 60 Royal Caribbean tips and tricks
