Royal Caribbean’s Spectrum of the Seas is stuck in Yokohama, Japan after encountering technical issues - supposedly with its propulsion system.
Because of this, the ship’s current voyage will be delayed returning to Shanghai, China and the following voyage is cancelled.
According to Reddit user @SkylightJewel on the r/royalcaribbean thread, Spectrum of the Seas has faced ‘technical issues’ during its 7-night sailing from China to Japan. The presumed propulsion issue has delayed the ship’s return to Shanghai, China by two days from November 7, 2024 to November 9, 2024.
“I am currently onboard Royal Caribbean's Spectrum of the Seas Japan cruise from Shanghai (Baoshan) China [2nd Nov 2024 - 9th Nov 2024],” writes the cruiser.
“At the time of posting, the captain just announced the ship (Spectrum Of The Seas) is currently having a ‘technical issue' and we are stuck in the Yokohama port unable to depart until the parts to fix the ship come in.”
In an update to the post, the Reddit user explained how the captain later announced the ship was experiencing a “technical fault” that would result in the ship staying in Yokohama, Japan until the issue could be resolved.
Spectrum of the Seas embarked on a 7-night round-trip itinerary from Shanghai to Japan, originally scheduled to return on November 9, 2024. The itinerary featured port stops throughout Japan, including Kobe, Osaka and Yokohama (Tokyo). The original sailing was meant to return on November 9, 2024 to Shanghai, China before sailing on a 4-night itinerary to Japan.
The Reddit user continued, “Captain announced that the estimated arrival time back to Shanghai (Baoshan) has been delayed to 11th November 2024. It looks like whoever has booked their cruise on 9th Nov 2024 (4 Night Nagasaki Japan Cruise from Shanghai, China) will be cancelled.”
As of November 6, 2024 at 8:25 PM CST, CruiseMapper shows Spectrum of the Seas currently docked in Yokohama, Japan. Royal Caribbean has not confirmed exactly what the “technical concern” is, or what has caused the issue. However, the Reddit user alleges that Spectrum of the Seas is having a propulsion issue, which has impacted other Royal Caribbean ships recently as well.
Spectrum of the Seas is a newer ship in Royal Caribbean’s fleet, launching as the first Quantum Ultra Class cruise ship. Spectrum of the Seas was built for - and exclusively sails to - the Asian market. The ship is considered the largest, newest and most innovative ship to sail in Asia, holding nearly 4,900 passengers as maximum capacity and measuring 168,666 gross tons.
Compensation
According to a Facebook post shared by Cruise The World, guests booked on the November 9, 2024 sailing onboard Spectrum of the Seas have been notified of the cruise cancellation.
In the email sent to guests, Royal Caribbean states, “Unfortunately, due to a technical concern on our current sailing, we will be delaying our return to Shanghai (Baoshan), China. As a result, we will need to cancel our sailing together. We know how much time and effort go into planning your cruise, and we’re truly sorry for this disappointing news”
For compensation, guests will receive a 100% refund on their cruise, including taxes and fees, within 14 business days. All pre-paid packages and gratuities, amenities and shore excursions will be refunded as well to impacted guests. Further, Royal Caribbean states that any flights purchased through Royal Caribbean are eligible for a full refund, including any pre-purchased Royal Caribbean Travel Protection plans too.
In addition, guests on the cancelled sailing will receive a 50% Future Cruise Credit as a gesture of goodwill from Royal Caribbean. The credit can be used on future sailings within one next year for impacted itinerary.
Royal Caribbean has also provided compensation for airfare changes and cancellations due to the propulsion issue. Those who booked flights directly through Royal Caribbean will receive an automatic refund while other guests will be compensated for any change fees incurred by the cancellation.
Moreover. guests will receive $200 USD per person for domestic travel changes while those with international flights will receive $400 USD per person. According to the cruise line, these passengers are instructed to send receipts to [email protected] for review and reimbursement.
Royal Caribbean’s recent propulsion issues
Although maintenance issues and cancelled cruises are rare, they are not unheard of. In fact, Spectrum of the Seas is not the first Royal Caribbean ship this year to experience technical issues. Royal Caribbean has experienced a few technical issues across its fleet within the last 12 months.
Just two weeks ago, Royal Caribbean’s Brilliance of the Seas was stuck in Mexico due to a technical issue with the ship’s propulsion system. This resulted in a delayed return for the ship, causing further delays for the following sailing. Brilliance of the Seas is an older ship, launching in 2002.
Brilliance of the Seas had propulsion issues earlier this year, too. During her time in Australia and the South Pacific this winter, the ship had to alter and cancel itineraries unexpectedly. During an 11-night itinerary to the South Pacific, Brilliance of the Seas returned to Sydney, Australia four days ahead of schedule for technical repairs.
This caused the ship to cancel its ports of call in Mystery Island, Port Vila, and Luganville. The shortened itinerary with limited port stops was a huge disappointment for guests onboard. The following 5-night cruise was also cancelled due to ongoing propulsion issues and delayed maintenance.
Earlier this year, another Radiance Class ship had unexpected maintenance issues with its propulsion system. Radiance of the Seas encountered a propulsion issue in April 2024 that caused a last-minute cancellation for one Alaskan itinerary. The ship had previously experienced propulsion issues in late 2023 as well, which resulted in two cancelled Alaskan itineraries last year.
Finally, Royal Caribbean’s newest and biggest vessel, Icon of the Seas, cancelled a 7-night itinerary in September 2024 because of technical issues. Although the cruise line did not specify the exact issue, many presumed the ship was also experiencing propulsion issues. Cruises resumed when Icon of the Seas was repaired successfully.
