Royal Caribbean Group CEO thinks crew will serve guests at the buffet permanently

In:
02 Sep 2021
By: 
Matt Hochberg

One of the big changes to cruise ships since Royal Caribbean restarted sailing likely is not going away.

Ever since the first Royal Caribbean ship restarted sailing, the buffets onboard moved from self-service to full-service, meaning crew members now serve guests instead of guests serving themselves.

The rule change was one of many new health protocols introduced to lower the chance of Covid-19 transmission between guests and crew members, and this rule may end up being a change that makes sense even beyond Covid.

Royal Caribbean Group Chairman and CEO Richard Fain mentioned in a recent interview he thinks crew serving guest food at the buffets is just a better approach, in addition to protecting health.

"On board, the buffet, where it's now being served to you instead of you picking up the tongs yourself. And I suspect that for us, that will be a permanent feature, because independent of the health reasons, it's just better."

Mr. Fain said having crew there to serve keeps a closer eye on when refills are needed, so there is less waiting for guests, "What it means is the food ends up being a little bit fresher because we tend to have somebody right on it as the plate gets empty, they go one is another one of that."

He acknowledged that without the pandemic, it was not an idea they would have considered.

Early on in the pandemic, there was a great deal of concern buffets would not be available at all.  While fine dining is a major part of cruising, the buffet is a staple of the experience.

When ships restarted sailing again, the buffet was indeed there, but it had the crew members standing behind the buffet with the tongs in hand.

Drinks in the buffet are also served by the crew.  Crew members hand guests a cup of water, tea, or coffee instead of guests grabbing it themselves.

Guests now walk up to a buffet station, and ask the crew member to serve them a particular item.

Other health protocols implemented in the buffet include scanning SeaPass cards when going in and out of the venue to ensure there is not overcrowding, certain tables blocked off to ensure social distancing, and even signs on the floor to show passengers where to stand while in line for the buffet at a safe distance.

Royal Caribbean also added a reservation system for the Windjammer, where guests could optionally reserve a time in advance via the Royal Caribbean app, although that has not yet been necessary on any sailing so far.

While Mr. Fain did not address the subject of dinner in the buffet, it remains another top question among cruisers.

Currently, the Windjammer is only open for breakfast and lunch onboard.  It is not open for dinner.

The reason why the Windjammer remains closed for dinner is there are simply not enough people onboard the ship.  At dinner, specialty restaurants, the main dining room, and other complimentary dining venues all vying for guests.  With ships sailing with less than half a ship's normal capacity, Royal Caribbean decided to keep the Windjammer closed for dinner.

From what I've heard from Royal Caribbean, the Windjammer will remain closed for dinner until ships reach around 50-60% capacity again.

Royal Caribbean will expand Perfect Day at CocoCay with Hideaway Beach

In:
01 Sep 2021

There will soon be a new area of Royal Caribbean's private island in The Bahamas to enjoy.

40 Perfect Day at CocoCay tips, tricks and secrets | Royal Caribbean Blog

Royal Caribbean announced on Tuesday an expansion to Perfect Day at CocoCay with a new area.

Royal Caribbean International President and CEO Michael Bayley revealed in an email to Crown and Anchor Society guests plans for the new area.

"I can also hardly wait to share more news about our plans in The Bahamas, including another expansion to make Perfect Day at CocoCay even more perfect with an entirely new experience we’re calling Hideaway Beach — you heard it here first!"

View the 2021 Perfect Day at CocoCay map | Royal Caribbean Blog

There were no additional details, but this is the first expansion of the private island since the completion of the Coco Beach Club in early 2020.

Prior to the cruise industry shutdown of 2020, Royal Caribbean alluded to the idea of expanding CocoCay following the early successes of the Perfect Day makeover.

Where could Hideaway Beach be located? Much of the western end of CocoCay is undeveloped.

Royal Caribbean has utilized the area immediately west of Thrill Waterpark for supplies, lodging, and other backstage needs.  But the beaches to the west and south are unused.

Of course, cruise fans are excited to know what will be part of the Hideaway Beach area.

There has not been a trademark filing yet with the United States Patent and Trademark Office, so unfortunately no clues in any of those filings yet.

Royal Caribbean opens Perfect Day at CocoCay | Royal Caribbean Blog

What do you think Hideaway Beach will be? Share your predictions in the comments below!

Royal Caribbean CEO gives updates on return to service, loyalty benefits and more

In:
01 Sep 2021
By: 
Matt Hochberg

With all the changes and updates related to Royal Caribbean's return to service, the cruise line's CEO shared a new update.

Royal Caribbean International President and CEO Michael Bayley sent an email to Crown and Anchor Society guests with a look at the most important facts related to the restart process.

Royal Caribbean has been busy with getting its ships back in service, and there have been a lot of changes and tweaks along the way.  With half the fleet back in service, Mr. Bayley took some time to provide cruisers with where things stand.

Here is everything Mr. Bayley included in his email update to guests.

Halfway to the goal

Royal Caribbean CEO says pent-up demand still exists for cruises | Royal Caribbean Blog

In just a few short months, 13 of the 26 ships in Royal Caribbean's fleet are now back in service.

"It has been full steam ahead since June, when Adventure of the Seas became the first Royal Caribbean International ship to sail the Caribbean after many months," Mr. Bayley noted.

The plan is for every single ship to return to service by spring 2022, as outlined by the cruise line in an update earlier this month.

"It’s onward and upward on all fronts — including several new developments I’m excited to share with you!"

Mr. Bayley also pointed out that every single of the test cruises in the United States have "passed with flying colors", coinciding with the effective health and safety measures onboard.

More ships will be restarting very soon, including Oasis of the Seas from Cape Liberty on September 5.

He also pointed t o other ports being able to resume cruises, such as Tampa, Florida and San Juan, Puerto Rico in October and November.

Perfect Day at CocoCay expansion

Royal Caribbean hoping to reopen Perfect Day at CocoCay soon | Royal Caribbean Blog

Snuck into the email was an announcement of a new expansion to Perfect Day at CocoCay.

The new area is called "Hideaway Beach", and there were not many details included.

"I can also hardly wait to share more news about our plans in The Bahamas, including another expansion to make Perfect Day at CocoCay even more perfect with an entirely new experience we’re calling Hideaway Beach — you heard it here first!"

"A herculean effort"

Royal Caribbean begins vaccinating crew members in Miami | Royal Caribbean Blog

Thus far, over 160,000 guests have sailed on Royal Caribbean cruises from ports in the U.S., U.K., The Bahamas, Cyprus, Italy, Singapore and Spain.

Mr. Bayley gave credit to the hard working crew members who made this all possible, "This has been a herculean effort, and throughout it all, our crew have been the shining stars you’ve always known them to be. "

"Their commitment, positive attitude and smiling faces have made this all possible. And we can see the results of their impact in the feedback and record-setting guest ratings."

Adjusting to changes

First look at Royal Caribbean's new health protocols when it restarts cruises | Royal Caribbean Blog

Mr. Bayley also talked about the challenges the cruise line has faced in dealing with changes. 

"Our health and safety measures will adapt to however many more curveballs and changes COVID-19 may have for us, including requirements from various countries and authorities."

He pointed to a recent change, where The Bahamas issued a new policy prohibiting anyone over the age of 12 that is unvaccinated to be able to visit their ports on a cruise ship.

The result is all ships sailing from Florida visiting The Bahamas now requires guests 12 and older be vaccinated.

"This now means every Royal Caribbean cruise from the U.S. will sail with fully vaccinated guests, while still welcoming children under 12 who are ineligible for the vaccine today."

Crown and Anchor Society update

Navigator of the Seas Live Blog - Day 1 - Embarkation Day | Royal Caribbean Blog

With the email going out to Crown and Anchor Society guests, a lot of eyes are focused on the onboard experience for the cruise line's customer loyalty program.

Mr. Bayley said they are bringing back several Crown & Anchor Society benefits that were paused due to Covid-19.

As of September 1, this includes:

  • The Diamond Lounge is fully opening its doors to welcome more Diamond members and above
  • The exclusive Diamond Plus and Pinnacle Club Top-tier Event 
  • Complimentary breakfast in specialty restaurants for Pinnacle Club members 

Mr. Bayley also referenced the recent announcement for Pinnacle Club members that will have access to a new lounge while the temporary pause on access to the Suite 
and Concierge lounges remains in effect.

"Pinnacle Club members, please know we have been determined to bring you a dedicated space to come together in the meantime."

"This will be available to each member through November 1, during which we’ll consistently evaluate the current public health circumstances for everyone’s well-being on board. We’re committed to returning this benefit to you as soon as practically possible."

Read the full email

If you want to read the entire email, here is a copy.

10 Tips to save you time on a Royal Caribbean cruise

In:
31 Aug 2021
By: 
Matt Hochberg

The saying "time is money" applies to business, as well as your Royal Caribbean cruise vacation. Every minute you save now, is an extra minute of vacation time you get to enjoy unencumbered.

One of my top pet peeves is wasting time that could have been saved with a little work upfront, especially if it's time spent at home so that things move smoothly onboard.

Whether it saves you two minutes or ten minutes, it all adds up and time saved also reduces stress.  I love the feeling of knowing I bypassed what would have otherwise caused me to wait longer. It's like driving in the expressway on the highway when traffic is backed up, but without the extra cost!

Here are 10 easy ways you can save time on your Royal Caribbean cruise with some quick tips.

Download the Royal Caribbean app now

The Royal Caribbean app is super important these days, and if you wait to download it on the ship, you will waste much more time.

Royal Caribbean allows you to download the app for free while using their wifi, but the speeds are super slow.  Download it now while you are at home and have a fast internet connection.

Moreover, having the app installed and signed in will make nearly every aspect of the vacation (especially embarkation) much smoother and faster. 

While some cruisers might prefer to not have to use a phone on their cruise, there is a difference between using the Royal Caribbean app and checking work email.  Put on your out of office message in your email, but keep the Royal Caribbean app primed and ready.

Read moreThe Royal Caribbean App: Everything you should know

Do everything in the online check-in before the cruise

Speaking of the Royal Caribbean app, there is no excuse for not completing the online check-in before your cruise.

I recommend using the Royal Caribbean app to complete the check-in (in lieu of the Royal Caribbean website) because the app can scan your passport to save time, as well as make the photo upload much easier since your phone has a camera.

If you enter all your information, take the selfie, and add a credit card to your account, you will fly through the cruise terminal during check-in.

Read moreWant to get on your cruise ship as fast as possible? Here's what you should do

Book My Time Dining reservations

If you have My Time dining, be sure to book a reservation so you don't wait later.

My Time Dining allows you a flexible dining schedule, and you can simply go to the dining room and get a table.

The reality is having a reservation means you will wait less, so whenever possible, book a time in advance so that you wait less. People with a reservation get priority for a table first.

Read moreRoyal Caribbean My Time Dining versus Traditional Dining

Pre-book beverage packages, dining packages, internet packages and more

An intangible benefit to pre-purchasing anything is it saves you time onboard from doing the exact same thing, which means more vacation time back to you.

Taking the time to purchase anything onboard does not take very much time, but every little bit helps, and some purchases on the first day of the cruise can require waiting in a line, such as drink packages.

As an added benefit, there is usually a pre-cruise discount if you book these online.  Save time and money by pre-booking.

Read more12 must have Royal Caribbean tips & tricks for families

Research shore excursions before you cruise

All too often you will see families standing on the pier while visiting a port of call and trying to decide on the spot what they should do.

You have a limited amount of time in any port of call you visit, and time wasted deliberating where to go means even less time to enjoy your tour.

Your best bet is to look into what each port your cruise ship visits offers, and either book something in advance or have a plan of what you will do there.

Just like the previous tip about pre-purchasing packages, researching in advance shore excursions will save time and maybe even some money.

Read moreA complete guide to picking the perfect shore excursions

Read the Cruise Compass the night before

Every night, your stateroom attendant will drop off a copy of the next day's Cruise Compass and this is your best time to check out what is coming up.

Royal Caribbean offers a lot to do onboard their ships, and it is a good idea to at least browse the next day's activities and check out what sounds interesting.

Not only will perusing the Cruise Compass save you time in deciding what to do, you may discover an activity you really want to see and reduce the chance of missing out on something.

Read moreFirst time cruiser's guide to Royal Caribbean's Cruise Compass

Visit Guest Services at less-busy times

When you have a problem, Guest Services is almost always the go-to place to get it resolved, but if at all possible, try to go when there are less guests doing the same thing.

Guest Services is open 24 hours, and they can assist with so many issues. The best times to visit Guest Services is early in the morning, during dinner, while the ship is docked in port, and late at night.

If your question or concern can wait a little bit, try to visit when the lines are much shorter or even non-existent.

Read moreThe top crew members to find if you have a problem onboard your cruise

Get to the beach faster on CocoCay and Labdee

If your ship is visiting Labadee, there is a complimentary ferry that visits Columbus Cove.

About halfway down the pier will be an area you can board a ferry boat to take you to the opposite end of Labadee, and enjoy one of the quietest beaches available.

The ferry is free.

Over at Perfect Day at CocoCay, there is complimentary shuttle services all around the island.

You will find golf carts waiting to take guests off the ship as you disembark.  These carts will take you down the length of the pier and drop you off at the entrance to the island.

There are also larger trams that go all around the island. These trams are great for not only getting from point A to point B, but they are a good way to see the island.

Whether by cart, tram, or ferry, these free services will save you steps on what is likely a very warm and sunny day in paradise.

Read more40 Perfect Day at CocoCay tips, tricks and secrets

Use a travel agent

Travel agents are an amazing resource that costs you absolutely nothing extra to use.

The best reason to use an agent is to save you time, because they are the ones sitting on hold when calling Royal Caribbean.  Tasks such as repricing, making special requests, dealing with weather events and more are why I use a travel agent every single I book a cruise.

While they are saving you time, they can also net you big savings.

Read moreTop things you didn't know travel agents can do for your cruise vacation

Register your kids for Adventure Ocean on embarkation day

While you can sign your kids up for Adventure Ocean at any time, the best time to do it is on the afternoon of the first day of your cruise.

In the early afternoon (usually around 1pm), Adventure Ocean opens up their open house so families can stop in to meet the staff and register.

The registration process is quick, and doing it now means the crew members have everything you need to sign right then and there, as opposed to later when they have to grab the sheets and of course that means more time spent while also trying to drop your kids off.

Read moreTop tips for taking a Royal Caribbean family cruise vacation

More tips and secrets

Want more helpful tips to save you time and money? Check out these articles:

Royal Caribbean steps up again to support travel agents with new booking incentive

In:
31 Aug 2021
By: 
Matt Hochberg

Throughout the global health crisis, Royal Caribbean has been a steadfast supporter of the travel agent community with various programs aimed at helping them stay afloat during this turbulent time.

In its latest way of giving back to travel agents, Royal Caribbean is announcing a new instant booking bonus option for travel agents that coincides with Travel Partner Appreciation Month in September.

The Instant Booking Bonus will instantly give travel partners up to $200 on all new fully deposited bookings throughout the month of September. In addition, any booking created through an online sales platform, such as Espresso or any third-party tool, will receive an additional $10 bonus. 

These booking bonuses are in addition to earned base commissions.

The new bonus is one of many efforts Royal Caribbean has undertaken to help travel agents during the last year or so.

At the very onset of the cruise industry shutdown when cruise lines announced cruises were canceled and their return to service was unknown, Royal Caribbean promised to protect travel agent commissions for canceled cruises.

Traditionally, when someone books a Royal Caribbean (and most cruise lines) cruise with a travel agent, the agent receives the commission once the passenger actually goes on the cruise.  If the passengers would cancel and take a future cruise credit, the agent would not be paid by the cruise line until the subsequent cruise was taken.

Royal Caribbean decided to change that policy so that guests who take advantage of the Cruise with Confidence program and are opting for a Future Cruise Credit in the full amount paid, will have earned commission to the travel agent protected on both the canceled booking and the future reservation where the FCC is redeemed. 

The cruise line then announced a new program to  assist thousands of travel professionals in the U.S., Puerto Rico and other U.S. territories dealing with the negative impact of the Covid-19 crisis.  

RCL Cares first offered one-on-one assistance and access to key resources to travel agent partners.  The program was then expanded with a "Pay It Forward" option with $40 million in funds available to qualifying travel advisors, who can apply for three-year, interest-free loans of up to $250,000 to keep their businesses focused on a return to growth.

Royal Caribbean's Senior Vice President, Sales, Trade Support and Service, Vicki Freed, spoke to RoyalCaribbeanBlog.com about the importance of supporting the travel advisor community, "We do it because we can, and it's the right thing to do, and we see the value of travel advisors."

"We're going through this journey right now and it's taken longer for us as an industry to come out of it. We need to make sure that when we do come out of it, the travel advisor has survived."

Ms. Freed has long been a champion of guests using travel advisors for the tremendous benefits they offer in knowledge and resources, "I think when a consumer can lean on a travel advisor for that expertise and that advice, it's very helpful for the consumer's experience. Plus, we equip the travel advisor with the right tools so that they know how to get that."

Read more10 Secrets Royal Caribbean travel agents wish you knew

As you might imagine, this new instant bonus has already resonated with travel advisors. Beci Mahnken, Founder and CEO of MEI-Travel, said programs like RCL Cares have been so critical, "Targeted programs like commission protection and the RCL Cares initiative gave us the lifeline we needed to help navigate the difficulties of keeping our business afloat."

"We are grateful to Royal Caribbean for extending their hand of support while they were also suffering. It is good to have a true partner who cares about the travel advisor channel - not just with words, but with meaningful action."

8 Things I learned on my first Royal Caribbean cruise

In:
30 Aug 2021
By: 
Jenna DeLaurentis

I have officially finished my first cruise EVER, and I am hooked!

Last week, I wrote a post here on Royal Caribbean Blog about what I thought I should do on my first cruise. I was about to board Mariner of the Seas’ first revenue sailing, a 4-night itinerary to CocoCay and Nassau leaving from Port Canaveral.

The primary reason for this cruise was to create new videos for the Royal Caribbean Blog YouTube channel. With a camera in hand and my sister tagging along as my guest, I boarded Mariner of the Seas ready to experience all that a cruise has to offer.

And in what seemed like a split second, the cruise came to an end. While I researched a lot ahead of time to prepare, it is a whole different ball game when you experience something first hand.

After experiencing it for myself, I wanted to share 8 things I learned on my first Royal Caribbean cruise.

The crew is extremely friendly

One aspect of my cruise that I was consistently impressed with was the friendliness of the crew. It is clear that the crew are excited that guests are back onboard, and I have never seen such a high level of customer service in any other form of travel. From the second I arrived at the terminal, Royal Caribbean’s crew was helpful, sociable, and especially joyful.

I lost count of the amount of times I was told “Good morning!” while on my way to breakfast. If I got lost or had a question, I knew I could ask any crew member and they would point me in the right direction.

I really enjoyed sitting at Cafe Promenade with a coffee in the morning and getting to know the crew members who were equally as eager to learn more about the guests onboard. 

My sister and I kept saying “Everyone is so nice!” over and over throughout the entire cruise and the crew made our experience that much better.

Read moreThe top questions people want to know about crew members on a cruise ship

Specialty dining is delicious

Thanks to Royal Caribbean’s Best Price Guarantee program, I started my cruise with a lot of onboard credit (around $530 to be exact). So after boarding, I had a big task at hand: figuring out how to best spend my onboard credit. It was a great task to have.

I took advantage of this by trying out a few specialty restaurants onboard. As you can read on Matt’s live blog from the sailing, we ate at Playmakers, Chop’s Grill, Izumi, and Jamie’s Italian. Yes, it was an enormous amount of food. And yes, I was impressed by all of the restaurants.

From the quality of the ingredients and unique menu items to the level of service we received at each meal, specialty restaurants added a more elevated dining experience to the cruise. A few of my favorite menu items were the warm sesame balls for dessert at Izumi, fresh penne pasta at Jamie’s, and loaded nachos at Playmakers.

I would say it is worth it to try a couple specialty restaurants onboard. Even though the food included in your cruise fare is excellent, trying the diverse cuisine available in specialty dining is a nice addition to the normal dining options.

Read moreRoyal Caribbean specialty dining packages guide

Perfect Day at CocoCay lives up to the hype

While Perfect Day at CocoCay looked incredible in all of Royal Caribbean’s marketing materials, I was curious to check out the island in person. Would it be crowded? Were the beaches as nice as they looked in pictures? Was it going to seem like a theme park instead of a secluded, tropical island?

Perfect Day at CocoCay exceeded all of my expectations and then some! Because I was filming a full tour of CocoCay for an upcoming video on the Royal Caribbean Blog YouTube channel, I explored every inch of the private island.

The beaches on CocoCay are exceptionally clean and crystal clear, which is excellent for snorkeling, kayaking, or simply floating on a raft with a drink in hand.

I was impressed by the amount of free things to do as well. You can easily spend a day on the island without spending any extra money and still have a “perfect day” at CocoCay. My favorite complimentary experience would have to be the Oasis Lagoon. The swim-up bar is magnificent.

The island is easy to navigate and has shuttles going around the island all day. There are way too many activities to do in a single day on the island, soI am looking forward to visiting CocoCay again.

Read more40 Perfect Day at CocoCay tips, tricks and secrets

Don’t miss the Indian food

Hot take here… the Indian food at the Windjammer is some of the best food on the ship. I know what you’re thinking… is the buffet food that good? But I’m serious! It is delicious.

A significant number of Royal Caribbean’s employees come from India, and you will see their cultural influence at the Windjammer. During each meal on my sailing, several options of Indian curry and flatbreads were available in the buffet. I love Indian food at home, so I made sure to try some each time I ate in the Windjammer and I was never disappointed.

Even if you don’t usually eat Indian food at home, a cruise is a great place to try new cuisines. Plus, the staff from India were always happy to see me enjoying food from their culture!

Read moreHow to request your favorite foods be prepared in the main dining room on your Royal Caribbean cruise

Choose an itinerary with a sea day

Our itinerary on Mariner of the Seas included one sea day, the last day of the cruise. For first time cruisers, I think it can be tempting to book a cruise that visits as many destinations as possible in the shortest amount of time. However, I would recommend making sure you have at least one sea day in your itinerary.

A sea day is the ultimate relaxation mode. Port days tend to be busy, as you will want to experience as much of the destination as you can.

On a sea day, though, there are no obligations. You can wake up on your own time, enjoy a late breakfast in the Main Dining Room, and spend the rest of the day exploring the ship. A sea day is also a good time to try out activities on the sports deck and attend events at different venues onboard.

Sitting on the pool deck on the sea day and looking at the ocean around me was mesmerizing. I’ll definitely be looking at itineraries with sea days for my future cruises.

Read moreTop things to do on a sea day on a Royal Caribbean cruise

You might not spend too much time on your balcony

I was thrilled to have a balcony room for my first cruise, and I’m not going to lie… I think booking a balcony is totally worth the extra cost. Being able to have your own area to relax outside and watch the waves go by is a huge benefit. Plus, having room service breakfast on the balcony was nothing short of awesome.

That being said, I don’t think a balcony is 100% necessary, especially for a first-time cruiser. I spent the majority of my days experiencing all that Mariner of the Seas had to offer outside of my room. I also loved heading up to the pool deck as it gives a 360° view of the ocean.

My advice would be to book a balcony if the price is within your budget (or splurge a little!). If you can’t, though, and opt for an inside or ocean view stateroom, that’s okay too. You probably won’t be spending too much time there anyway!

Read moreInterior vs Balcony staterooms on a Royal Caribbean cruise

The drink package isn’t always necessary

I did not end up purchasing a drink package for my cruise and I don’t regret it. 

Before my cruise, I kept going back and forth about whether to purchase a drink package or not. In the end, though, I did not think I would be able to get the value out of the drink package, so I decided to just purchase drinks individually as I wanted.

This worked out well for me. I found myself satisfied with the complimentary drink options onboard like fruit juice, coffee, lemonade, and tea. Outside of these complimentary drinks, I averaged two alcoholic drinks per day. With a cost of around $11-14 per drink, I did not spend nearly as much money as I would have spent on a drink package.

I was also consuming so much food throughout the cruise (which was well worth it), so I found myself too stuffed to order drinks all day.

If your primary reason for going on a cruise is to relax at the pool with a drink in hand, though, I’d say you should surely purchase the drink package ahead of your sailing.

Be sure to try my favorite drink onboard, the Banana Colada, in the Bamboo Room.

Read moreThe best reasons to get a Royal Caribbean drink package on your cruise

You won’t have time to do everything

I love how Royal Caribbean turns a ship into a destination. Mariner of the Seas isn’t even close to being Royal’s largest ship, and it was still unbelievable to me how there was so much to do onboard. Whether watching an ice show in Studio B, flipping around on the Skypad, or listening to live music at Boleros, I did not have a second to be bored.

An important thing to note, though, is that because there are so many activities offered, you likely will not have time to do everything you want to do. I ran out of time to try many of the activities on the sports deck, visit the spa, and go to several events in the evening that I originally planned to attend.

My takeaway from my first cruise is to not get too caught up in trying to see and do everything on the ship. Sometimes the best moments of cruising are when you are looking at the sunset on the horizon and doing nothing at all.

Read more15 Free Things to Do on Mariner of the Seas

In the end, my first Royal Caribbean cruise was certainly an experience to remember and I am already looking forward to cruising again. It’s funny how my browser just somehow seems to open up to Royal Caribbean’s booking page…

Be sure to subscribe and turn on notifications to the Royal Caribbean Blog YouTube channel, as we will be sharing new videos from our Mariner of the Seas cruise in the upcoming weeks.

How to request your favorite foods be prepared in the main dining room on your Royal Caribbean cruise

In:
30 Aug 2021
By: 
Matt Hochberg

While on a Mariner of the Seas cruise last week, many readers were surprised there was an option to request alternate foods for dinner in the main dining room.

Royal Caribbean strives to offer guests the best possible experience, and will always strive to see if there is anyway to deliver on that promise through the dining experience.

In addition to the daily menu offered, guests can request other food options to meet dietary, religious, or personal needs. Of course, not every request is possible, but the food and beverage team aboard will do their best to come up with something satisfactory.

The key is knowing when and how to politely ask for these sort of items leading up to your cruise.

What foods can you request?

I have seen a wide gamut of different choices, from tweaks to the existing menu options to full out separate meals for specific tables.

Special requests are dependent on the ship's product availability., but the staff tries their best to accommodate whatever they can.

The most common types of requests are adjustments to existing menu items, or special types of cuisines from international guests.

Indian curry (vegetarian and with meat) is available daily.  It was originally offered as a backup option for vegetarians that was not listed on the menu, but has since become a popular option for all guests.

I have seen the main dining room serve traditional Chinese, Egyptian, and Turkish foods to select families on various sailings.

Royal Caribbean can accommodate some dietary needs onboard their ships without much notice, such as food allergies, gluten-free, Kosher, low-fat, and low-sodium.

Vegetarian meals (including Indian curry vegetarian) are available on all menus in the main dining room by simply asking the head waiter and these do not require a pre-cruise special request.

Lactose-free/soy milk, Ensure, and Kosher meals are available no extra charge by requesting it from Royal Caribbean prior to sailing at least 45 days before sailing for North American sailings (90 days before for European/South American sailings & 100 days prior to Australia/Asia sailings).

Make requests early

The best advice for special requests is to get them in early, keeping in mind not all requests are possible.

Ideally, you will request any special dietary needs before the cruise so that the staff is aware of your request even before you board.  Most requests take a bit of time for the kitchen staff to arrange since dinner prep and cooking is an all day process.

You can send in your requests via email to [email protected]; Be sure to include in the e-mail the guests' names, booking number, ship name and sail date.  It is best to make requests like this at least 45 days (90 days for European/Asian itineraries) in advance of your sailing.

If you are onboard already, you can still make requests by speaking to the head waiter. Try to go to the main dining room on the afternoon of embarkation day to get in your requests early.

Once you speak with him or her, you can convey any special requests you may have and get it in place for the rest of your cruise. The key is to be polite in your requests, and be understanding if the answer is "no".

Am I asking for too much?

In reading all of this, you might be concerned of being a bother or simply asking for too much of the dining staff.

Depending on your request, it may or may not be possible to make happen.

Certainly sending your request in early via email is the best option to ensure the staff has time to process and respond to it. 

Royal Caribbean wants to do everything it can to ensure you have an amazing experience, but there are limits. Delivering certain foods, such as Indian curry or a hot dog that is already cooked elsewhere on the ship is not much of a stretch for the crew.

But trying to re-create certain cuisines or cooking styles, or requesting specific ingredients may be not possible. The staff is usually good about conveying what they can deliver, so be understanding and appreciative of whatever they can offer.

In short, ask early and politely, but understand the answer may be no.

Royal Caribbean Post Round-Up: August 29, 2021

In:
29 Aug 2021
By: 
Matt Hochberg

Welcome to this week's edition of the Royal Caribbean post round-up, where we summarize all of the Royal Caribbean news and information from this week into one handy-dandy post! There is plenty of great content to enjoy, so sit back, relax, and enjoy this week's round-up!

This week, Royal Caribbean extended its popular Cruise with Confidence program by an extra month.

Cruise with Confidence is now valid for any cruises booked on or before October 31, 2021 for cruises sailing through April 30, 2022.

Thanks to Cruise with Confidence, you can cancel your cruise up to 48 hours before you sail without any penalty, and get a 100% future cruise credit.

Royal Caribbean News

Royal Caribbean Blog Podcast

The 420th episode of the Royal Caribbean Blog Podcast is now available, where Matt lists mistakes people are doing right now.

There will always be mistakes cruisers will make, but this week's episode focuses on the worst ones happening these days.

Please feel free to subscribe via iTunes or RSS, and head over to rate and review the podcast on iTunes if you can! We’d appreciate it.

Video: The Strangest Things We've Seen On A Cruise Ship

Have you subscribed to the Royal Caribbean Blog YouTube Channel? We share some great videos there regularly, all about taking a Royal Caribbean cruise! This week, we are sharing our latest video: The Strangest Things We've Seen On A Cruise Ship

How Royal Caribbean reimagined its signature Italian restaurant

Italian cuisine is among the most popular kind of cuisines on land or sea, and Royal Caribbean has relaunched one of its most popular specialty restaurants with an all-new menu that features fresh new choices.

Two of Royal Caribbean's cruise ships now offer Giovanni's Italian Kitchen, which is a refresh of Royal Caribbean's Italian specialty restaurant.

Royal Caribbean Vice President Food & Beverage, Linken D'Souza, shared an inside look at how the cruise line worked on updating this fan-favorite specialty restaurant.

CDC wants cruise lines to reconsider mask policies on cruise ships

In:
28 Aug 2021
By: 
Matt Hochberg

The U.S. Centers for Disease Control and Prevention (CDC) posted a new update to its cruise ship operations manual asking cruise lines to take another look at some of the onboard rules related to mask use.

Currently, cruise lines like Royal Caribbean have certain areas of the ship where fully vaccinated guests can go and take off their masks while indoors. These areas are only open to fully vaccinated guests.

The CDC has issued an update recommending this practice stop because of the increased transmissibility of some Covid-19 variants, and published the new recommendation in its  Framework for Conditional Sailing Order (CSO).

On August 27, the CDC posted an update that it is recommending, but not requiring, cruise lines reconsider face mask rules such as these:

  • Allowing fully vaccinated crew to remove masks indoors in areas inaccessible to passengers
  • Designating areas as only accessible to fully vaccinated passengers and crew where masks and physical distancing are not required
  • Advising passengers and crew on ships with 95% of crew and 95% of passengers who are fully vaccinated that they do not have to wear a mask or maintain physical distance in any areas. 

Royal Caribbean currently has certain areas of its cruise ships designated for only fully vaccinated passengers, where passengers there are allowed to take off their mask while in this area.

Admission to these vaccinated areas is enforced by crew members who check if a passenger is vaccinated or not.

The exact list of venues available only to fully vaccinated passengers depends on the ship, but here are some examples:

  • The Chef’s Table
  • Izumi Hibachi & Sushi
  • Schooner Bar
  • The Pub
  • Viking Crown Lounge
  • Solarium
  • Casino Royale
  • Vitality Spa

The CDC still allows cruise ships to offer select areas as only accessible to fully vaccinated passengers and crew where masks and physical distancing are not required, but this update is aimed at requesting the cruise lines to reconsider this policy.

The CDC also revised its testing requirements for fully vaccinated and unvaccinated cruise ship passengers for pre-embarkation, embarkation, and back-to-back sailing, for cruise ships operating under the CSO, including those choosing to follow CSO measures on a voluntary basis. 

The new recommendation matches what Royal Caribbean was already doing, which is require unvaccinated and fully vaccinated passengers bring a negative Covid test that was take no more than 3 days before boarding to the cruise terminal.

Royal Caribbean first added the requirement to get a negative Covid-19 test before cruises 5 nights or longer as of July 31, and then expanded that rule to include sailings of any length as of August 12.

Read moreWhen you should take a Covid test before your Royal Caribbean cruise?

According to the CDC, the change was made because of the CDC’s guidance for fully vaccinated people and the increased transmissibility of some Covid-19 variants of concern.

Royal Caribbean Group CEO talks how cruise industry can overcome Delta variant threat

In:
27 Aug 2021
By: 
Matt Hochberg

Royal Caribbean Group Chairman and CEO Richard Fain talked about the threat the Delta variant poses to the cruise industry, but also what can be done to combat its effects.

Mr. Fain started off his latest video update with the admission that the Delta variant hit the cruise industry hard, and right at the time it looked like things were going to quickly move back to normal.

"It was only a few weeks ago that we all thought that the virus was getting under control and life was gradually returning to normal. Unfortunately, the Delta variant upset all our plans."

Mr. Fain said the Delta variant has hurt cruise bookings, but has not destroyed the forward progress the cruise industry is making to get back into operations.

Mr. Fain sees a parallel between what is happening right now with the Delta variant and an important World War 2 battle, the Battle of the Bulge.

He sees the Delta variant as a sudden fight back in an enemy we had considered defeated, similar to how the Battle of the Bulge was the last offensive by the German army in the war at a time the Allies thought victory was close at hand.

"Like world war two, we're fighting a powerful and determined enemy. It's a hard battle and fighting. It is costing us heavily in casualties and in money. But it's a battle we simply can't afford to lose."

"We have no choice but to do what it takes to defeat this insidious disease. I hope and I trust that America will once again stand up and be counted."

Mr. Fain also said just like in the war, by Americans working together can the virus be defeated.

"Not only the soldiers in the field, but the entire country was united in a common goal, defeating the enemy and ending the war."

In his eyes, Mr. Fain sees two important lessons that the Battle of the Bulge taught us, "First, and I think most importantly, America can do amazing things when we work together."

"The second important similarity to the Battle of the Bulge is the ultimate outcome is clear and it's inevitable."

The way Mr. Fain sees things, the Delta variant is "a big bump in the road", but he sees a clear path forward.

"Cases are up, but that will soon peak. Hospitalizations and fatalities are up by a much lesser degree, and then mostly amongst those who have made a voluntary choice to refuse the vaccine."

"We are definitely not where we hope to be. We have taken one step back after taking two steps forward. Fortunately, more forward steps are coming."

Mr. Fain also celebrated the fact the U.S. Food and Drug Administration approved the Pfizer vaccine, and the fact he believes in a few months vaccines will be available for children as young as five years old.

"The end of this battle is in sight. But we can't let down our guard," he said right before making the bold statement, "Please wash your hands, and dammit, get vaccinated."