Cruise fans complaints flood social media regarding Royal Caribbean potentially charging for pizza on cruise ships

In:
16 Aug 2023
By: 
Matt Hochberg

Don't mess with the pizza is the message Royal Caribbean cruise fans are saying loudly back to the cruise line.

Sorrento's Pizza on Harmony of the Seas

UPDATE: Royal Caribbean CEO says pizza will remain free

In the days since it became public that Royal Caribbean asked select customers what they think about paying extra for the pizza that is currently complimentary from Sorrento's pizza.

The question was part of a survey that wanted to get customer feedback about many aspects of the cruise experience, but this particular question struck a nerve with so many of our readers and viewers.

"Charge for pizza? If that happens I’m out, that’s the last straw," is what Scott North wrote after reading about the question, and his sentiment was shared among many other readers.

Email survey

The survey wanted to know if Royal Caribbean decided to charge for pizza, would people still pay for it and would it impact their choice in cruising with Royal Caribbean.

While nothing has actually changed in terms of the price of pizza on a Royal Caribbean cruise ship, the very notion of thinking of charging for something as basic as a slice of pizza on a cruise has so many readers up in arms.

Over 300 Facebook comments along with 600 YouTube comments illustrate a growing frustration with potentially higher prices to cruise.

The principle of the change

Utopia aerial

Most readers seem to be upset about the direction Royal Caribbean seems to be headed in, rather than actually paying extra for pizza.

"Charging for pizza?? This is starting to get out of hand," is what Andy Pope wrote and a lot of people seem to agree that they see the slippery slope of adding more costs to an already expensive cruise cost.

RoyalCaribbeanBlog YouTube viewer MikeyAtTheBar is also worried about what charging for pizza leads to, "Were they to start charging for Sorrento's and were it to be successful, what's next? How many other things could they start charging for? Shows? Water slides? Windjammer? MDR? It's a slippery slope."

Twitter user @Williamson_KB posted this meme as a way to poke fun at the idea of charging for pizza.

Cruise meme for charing

Dawn Thompson understands the bigger picture, but thinks the cut backs since cruising restarted in 2021 is getting out of hand, "I understand cruise ships lost a lot of money during Covid, but trying to make up all that money at once by putting an up charge on everything! They will lose their base and limit the amount of new customers and lose more!"

What Dawn is referring to is something a lot of readers pointed to as well in their comments. In 2023, Royal Caribbean introduced a new main dining room menu that reduced the amount of options on the menu and limited each passenger to one lobster.

Navigator-Inside-Cabin-1

They also changed cabin service for non-suites from twice a day to once a day, which came after increasing automatic crew member gratuities in 2022.

Andy Januse doesn't like the direction either, "I am Loyal to Royal but lately they way they are nickel and diming everyone to death is really leaving a sour taste in my mouth and might even make me consider switching lines altogether."

Looking at other lines

MSC World Europa

Many people that commented on the survey question questioned their choice in cruise line.

"I am a Diamond member and after September cruise I’ll be Diamond Plus.I have started for the first time in my life looking at other cruise lines like NCL, where some sales offer for free a lot of the things Royal Caribbean charges for," is what Theodore Jones wrote.  "Too much nickel and dimming and I’ll be out."

"I'll take my 3-5 cruises a year to another line. Enough of this silliness," wrote Matt Bender.

Marc Razz Sr. is also considering other options, "RCCL seems like the are pushing us loyal clients to try other companies. As MSC is attempting to make a splash in tristate area, this may be my final straw."

Highest cruise prices yet

Royal Caribbean logo on the side of the ship

Then there's the comments by Royal Caribbean Group executives to Wall Street that they want to raise prices even higher.

Royal Caribbean has always charged extra for certain add-ons, like drinks or shore excursions, but the possibility of charging for pizza comes at a time when the price for a cruise is already on the rise.

While Royal Caribbean Group is still saddled with billions of dollars of debt that it took out in the form of loans since 2020, it is slowly beginning to pay those loans back thanks to higher cruise fares.

Royal Caribbean ship at sea

In short, people in 2023 are paying more for their cruises than in 2019, which was the previous high water mark for cruise revenue.

The company disclosed cruise rates were up 17% in the second quarter compared to 2019.

Capacity overall was at 105% and net yields up 12.9% comparted to 2019 numbers.

Jason Liberty on TV

After releasing the earnings, Royal Caribbean Group CEO Jason Liberty told CNBC he thinks prices will go even higher in talking about the value gap between a cruise and land vacation.

"In the earlier part of this year, that value gap was somewhere around 45%. And today, we've closed that value gap by about ten percentage points, so we still think there's a lot of runway that is still there to close," he said. 

"We always want to be as competitive as we possibly can be, but of course, we want that gap to be much smaller."

"We were able to close that gap to about 10-15 points pre-covid, we think there's a lot of opportunity for us to close that gap even further."

Celebrity Cruises just announced more Caribbean cruises that visit Royal Caribbean’s private island

In:
15 Aug 2023
By: 
Elizabeth Wright

Celebrity Cruises is expanding their sailings to the Caribbean, bringing four more ships to three Florida ports in 2024. 

Celebrity Apex docked in St. Thomas

In late June, Celebrity announced that two ships, Celebrity Reflection and Beyond, would begin sailing to Perfect Day at CocoCay in April 2024. 

RelatedCelebrity announces its cruise ships will visit Royal Caribbean's private island

The cruise line is further expanding their Winter 2024-2025 Caribbean season with the addition of Celebrity Apex, Constellation, Equinox, and Summit. 

CocoBeachClub-OverwaterCabana

All sailings will open for booking on August 22, 2023. 

“We are so excited to unveil this new program," says Laura Hodges Bethge, President of Celebrity Cruises, "It provides our guests with more options to experience the natural beauty of the Caribbean, which is elevated by our personalized experiences on board."

Where will the ships be sailing from?

Terminal 3 in Port Canveral

The four ships will be sailing from three different Florida ports: Port Canaveral, Tampa, and Port Everglades. This means that you can choose a voyage departing from West, Central and South Florida!

“As part of this expansion, we are thrilled to add Port Canaveral to our list of home ports," says Hodges Bethge, "It is a perfect market to reach a wide mix of both in- and out-of-state travelers looking for fun in the Caribbean sun."

The first time that Celebrity Cruises will be sailing from Port Canaveral

 

celebrity-equinox-at-sea

Potential cruisers will have 20 new itineraries onboard Celebrity Equinox from Port Canaveral, the world's busiest cruise port, to choose from that depart between November 21, 2024 to April 19, 2025. 

Most will be 7-nights and visit Caribbean destinations like Belize, Grand Cayman, Mexico, San Juan, St. Maarten, and The Bahamas. 

cape-canaveral-sign

If you want to visit Perfect Day at CocoCay, consider one of the two spring break cruises in March. 

"We are thrilled to welcome Celebrity Cruises as our new partner and honored to be part of their Caribbean expansion plans,” says Capt. John Murray, Port Canaveral CEO.

PerfectDay-PierEntrance

“The demand for Celebrity Cruise sailings from our Port has been growing. Now, with Celebrity Equinox home ported here, there are great opportunities for even more cruise travelers to experience the cruise line’s high-quality experience, while experiencing the comfort and ease of travel provided by our Port."

Cruises from West Florida

celebrity-constellation

While Tampa is not as popular as Miami or Port Canaveral, you can still find some great sailings on smaller ships from this embarkation port! 

With Celebrity Constellation calling Tampa from from January 2 to April 6, 2025, you will have a total of 14 sailings to choose from that visit places like Belize, Honduras, Key West, and Mexico that range from 6- to 7-nights. 

Plus, you can even select a cruise that visits New Orleans during Mardi Gras, which is scheduled for March 1, 2025. 

Tampa downtown

“There has never been a better time to sail Celebrity Cruises from Port Tampa Bay. We are excited for Celebrity’s new offerings and our continued successful partnership,” said Paul Anderson, Port Tampa Bay President and CEO.

“Celebrity Constellation is a beautiful ship that provides travelers with an unforgettable cruise experience, all the while being located just steps from Tampa’s top attractions.” 

Related20 Celebrity Cruises Tips & Tricks

More opportunities to sail from South Florida

celebrity-apex-at-sea

Celebrity Apex will be home ported at Port Everglades from October 23, 2024 through March 8, 2025. She'll be joined by Celebrity Summit, who will sail to the Caribbean and Bahamas from February 25 to April 10, 2025. 

Apex's cruises will be shorter, ranging from 6- to 7-night itineraries and visiting ports like St. Maarten, San Juan, Grand Cayman, and Mexico, as well as select sailings to Royal Caribbean's Perfect Day at CocoCay. 

Summit's five itineraries will be a little bit more diverse. They range from 5- to 9-nights and still across the Eastern and Western Caribbean. 

celebrity-summit-at-sea

“As one of Celebrity Cruises’ homeports, we are excited about the new sailings on Apex and Summit," said Port Everglades CEO and Port Director Jonathan Daniels. 

"In addition to the line’s ‘resort at sea’ experience, their cruise guests can expect to experience unrivalled customer service and ease of sailing at Port Everglades."

Perfect Day at CocoCay

PerfectDay-SouthBeach

Perfect Day at CocoCay is Royal Caribbean's private island in The Bahamas. It reopened in 2019 after receiving $250 million in upgrades and renovations. 

There are infinite ways you can spend your day ashore, whether you want to relax on the beach and take a tip in the crystal-clear turquoise waters or ride the tallest waterslide in North America: Daredevil's Peak. 

PerfectDay-SwimUpBar

You can ever splurge on the ultimate VIP day at the Coco Beach Club and enjoy a heated infinity pool, specialty restaurant, 20 exclusive overwater cabanas, and more.

In January 2024, you'll be able to visit Hideaway Beach, an adults-only paradise, with private cabanas and a new signature food outlet. 

We asked our readers what one thing they wish they packed for their cruise

In:
15 Aug 2023
By: 
Calista Kiper

Have you ever realized in the middle of a trip you’d forgotten an essential item?

quantum of the seas balcony side cabin

Packing for a cruise means trying to anticipate all your needs before you leave home, because there isn't an opportunity to just run to the store once you get on the cruise ship.

That realization always leads to a panic of making lists and reminders so you know you won’t forget it the next time. 

While traveling, you may be far from home and unable to find exactly what you need. Remembering to pack all the right items will ensure a relaxing vacation prepared for all your needs.

We asked followers on our Royal Caribbean Blog Facebook what is one thing they wish they’d packed on their last cruise. We received well over 200 responses and sifted through them all to find the top items that would be beneficial to a lot of people. 

Please note that we’ve linked items on Amazon, which contains an affiliate link. This affiliate link costs you absolutely nothing extra, but Royal Caribbean Blog makes a small commission if you purchase it.

1. A fan

spray-fan-amazon

“A travel fan,” Deanna Poljanowski said, “I’ve learned and have one this time.” 

Whether you want a portable fan to hold on a hot beach or a bedroom fan for some white noise, a travel fan could always be a helpful addition.

Remember that you may spend time on deck or beaches where you’ll want a little relief from the heat. A handheld portable fan could provide some instant relief and cool air.

A small bedroom fan will provide white noise and stir up any stale air in your cabin. If you have trouble falling asleep onboard, a small fan will be a big help. 

Some readers liked this portable rechargable fan to bring with them.

2. Sneakers

freedom-rock-wall-sports-court

“I forgot to pack my sneakers! Couldn’t play on the sports court without them,” Angeline Deshazo wrote. If you’re looking forward to playing any sports on board, bring proper footwear. 

Royal Caribbean ships boast many sports activities, such as over 30 options on Oasis Class ships, including golf, badminton, ping pong, surfing, basketball, ice hockey, pool, and tennis.  

While people may think of cruises as only involving pool and beach activities where they might need flip-flops or sandals, remember the need for sneakers and sports footwear.

Read more: 15 free things to try on your next cruise

3. Binoculars

Celebrity balcony

Carolyn Groves Pierce said she wished she brought binoculars. 

Your cruise will likely travel through beautiful stretches of sea or even land. Although you can view some sights with the naked eye, being on a cruise in a beautiful location such as Alaska may leave you wishing for a closer view. 

With a quality pair of binoculars, you will be able to view any islands, nature sites, or even wildlife from the comfort of your ship. This binocular model is highly rated for an Alaska cruise.

Read more: When is the best time to see wildlife in Alaska?

4. Wine

Kodi Moskorisin commented she wished she’d remembered her own wine. 

Royal Caribbean does offer an all-inclusive drinks package, but did you know you can bring your own wine onboard?  Having a taste of your favorite wine from home can help you save money and feel comfortable.

If you’re the type that enjoys a glass of wine at night, or you don’t need the abundance of drinks available in the daily package, be sure to take advantage of this opportunity and pack some wine of your own!

5. Entertainment

Woman reading a book by the beach

“More books,” wrote Julie Phelps

Your cruise is meant to be a relaxing vacation, so much sure you have plenty of entertainment available for your downtime or any waiting periods.

For any fast readers, bring extra books and magazines. Or if you want a lot of entertainment options, invest in an onboard WiFi package. In addition, be sure to reserve time to check out the ship’s award-winning live shows

6. Magnetic hooks

closet-navigator-inside-cabin

The cruise ship walls and ceilings are steel,” Lenee Jorgenson said, “I use magnets with hooks for everything!”

Although your cabin will have storage available, cruisers often need more space than is provided.  

If you think you may need extra cabin storage, you can purchase magnetic hooks to hang on the walls and ceilings. This is a valuable way to hang clothes, accessories, decorations, or curtains in your cabin without compromising your storage space. 

You could bring these magnetic hooks, which worked well as one of our inside cabin hacks.

7. Sunscreen

freedom-aft-sun-deck

“Higher SPF sunscreen,” wrote Sarah Keough

You will spend plenty of time in the sun on your cruise—whether on deck, at the beach or pool, or exploring your favorite island excursion. 

This heavy sun exposure can leave you at risk for severe sunburns. A bad sunburn could ruin even the best cruise, forcing you to stay indoors while you heal and miss out on the fun. 

Make sure to do your research and prevent this by protecting yourself with high SPF sunscreen. This also leads to our next submission: 

8. Aloe vera

Aloe

Nicole Armendariz commented she wished she’d brought “aloe vera gel. My husband was as red as a lobster at one point!”

If you forget a high enough SPF sunscreen and end up with a bad sunburn, aloe vera gel is a natural healing method for soothing the burn, healing skin faster, and getting rid of that redness for any vacation photos. 

Read more22 unpleasant cruise ship problems you aren't prepared for

9. Snacks

“Little things like pretzels, nuts, M&Ms,” wrote Carla Belin. “I don’t always need pizza at midnight.” 

Little snacks can fit just fine in a suitcase and help tide you over between meals. 

While your ship will have snacks on deck, complimentary options can be harder to find between meals, especially later at night. If you are a midnight snacker, having small options on hand can save you money and the stress of finding something available. 

Additionally, for anyone with dietary restrictions such as gluten sensitivity, packing personal snacks ahead of time can also be a relief from searching for something that fits your needs. Your snacks will already be planned out, ready for you to enjoy. 

10. Nausea medicine

pill-medication-water.

Mary Torres commented that she ended up needing nausea patches or medicine. 

While most ships are large and relatively stable, some passengers are still prone to motion sickness. You could still suffer from seasickness while on board, so plan ahead and bring what you need for your cruise.  

Read moreDramamine vs Bonine

You can also consult your doctor beforehand for the best options to cure onboard nausea. Get a prescription ahead of time to avoid an uncomfortable trip—and carry extras! You never know who may end up needing some relief. 

11. Glasses

glasses on blue background

“If you wear glasses, bring an extra pair,” said Lynn Creef Snyder. “Or one of those eyeglass repair kits.” 

While this may seem common sense, glasses-wearers should remember to bring an extra pair of glasses or a toolkit to repair any broken parts. For those who wear contacts, extra pairs are also important.

The last thing you want is for something to go missing and take your eyesight with it—and the right prescription could be hard to find! Make sure you can enjoy all the beautiful sights, and protect your eyesight by planning ahead. 

12. Ziplock bags

Ziploc bags

Sandy Yearsley-Swink wished she brought “various sizes of Ziplock bags” for “wet clothes and leftovers.” 

For anything you want to store away separately without using up too much space, consider a Ziplock bag. You can put dirty or wet clothes away in them, keeping them separate from your clean, dry clothes.
    
You can also keep leftover food in your Ziplock bags, ensuring it is secured for later, without any spilling or smells. 

Ziplock bags are useful for organizing and carrying all your toiletries, too—if any liquids spill, they will still be contained in the bag. 

13. Liquid soap

Liquid soap

Janice Meyer Mori said she “brought liquid hand soup on our last cruise, going forward always on the list!”

Complimentary bar soap will be available in your cabin bathroom, but if you prefer the texture of liquid soap you’ll want to bring your own. For those with sensitive or dry skin, a soap from home is also the safest option. 

14. A small bag

Hyc00 Travel Duffel Bag

Pen Jud Tolman said he wished he’d brought “a lightweight drawstring pack to carry my workout gear to the gym every the morning.”

If you’re planning to use the gym, sports court, or go on any excursions, you’ll want a lightweight bag to carry any essentials with you. This will ensure you can carry all the most important items without losing them or needing to dump out a larger bag. 

For any excursions you make, having a smaller drawstring or sling bag will be most convenient option.

15. Body lotion

Massage at the spa

Kelli Parks wrote: “There was none in the cabin and I had to buy the only one I could find on ship at the spa. Expensive mistake.”

If you’re looking for your own body lotion, bring some from home to avoid spending extra. With all the sun and salt water drying out your skin, you’ll definitely want some lotion on hand. 

Keep your skin smooth and happy with some body lotion from home.

16. Adjustable shoes

water-shoes-stock

“Shoes that were more adjustable,” Alexis Ham wrote. “I suffer with cruise swelling.” 

Cruise swelling is a phenomenon people experience when their feet or ankles swell while on board. This may be due to the increased salt in the air, the changed diet, or dehydration while on board.  

Cruise swelling can often be prevented by watching your diet, exercising, and drinking water. But if you’re still struggling to get that swelling down, plan on bringing loose or adjustable shoes so you still have something to wear.

17. Water bottle

reusable-water-bottle-stock

Danielle Zieger commented: “A Yeti to fill up and keep water in my room!”

Water is, of course, complimentary onboard, but what about your cabin room? It is essential that you stay hydrated outside of mealtimes, too: you’ll want water before bed, in the middle of the night, and right when you wake up.

Bringing your own water bottle ensures that you can fill it up anytime and bring it back to your room when you’re ready. 

You can also collect and refill the water bottles given to you at mealtimes, but bringing your own water bottle is an easier, more sustainable option to carry your water. People love Yeti water bottles, in particular, for their large size and ability to keep drinks cold for long periods of time. 

18. Swimsuits

Tara Samm suggested “more than 2 bathing suits.”

On your cruise, you’ll have the opportunity to swim in pools, beaches, and waterparks. Bringing extra bathing suits will help you choose the most suitable one for each occasion. 

Maybe you’ll want a bikini for lounging on the deck and a sleeker suit for diving in the pool. If you’re sensitive to the sun, you also could pack long-sleeved options to protect your skin at the beach. 

Packing extra swimsuits will also save you time, as you can let wet pairs dry while you go swimming in the extras.

Read more: Royal Caribbean Dress Code

19. A carry-on

“A roll on bag or backpack for boarding the ship, carrying a bag was horrible,” said Susan Hayes.

Much like on an airplane, you’ll pack a larger bag and a smaller carry-on bag to hold while you board. Consider packing a carry-on with back straps or wheels so you don’t have to hold it the entire time you’re boarding. 

20. AirPods 

AirPods headphones

Many commenters, including Suzie Olsen Miller, wished they had remembered a pair of AirPods.

Any noise-cancelling headphones will be a big bonus for your trip, allowing you to listen to music or podcasts while blocking out any noise around you. 

AirPods are a great option as they are smaller than typical headphones and connect through BlueTooth, saving plenty of packing space. 

21. Shampoo and conditioner

“My own hair conditioner,” commented Kim Schwartz.

You will be provided with complimentary shampoo and conditioner in your bathroom, but many people find that the provided options don’t always suit their hair needs.

We recommend travel-sized versions of your favorite brands if you want something from home.

I stayed in the cheapest cabin on Adventure of the Seas. It was small and windowless, but for $300 a night, it was a great deal. Take a look inside.

In:
14 Aug 2023
By: 
Angie Vognild

For my recent cruise onboard Adventure of the Seas, my mom and I stayed in the cheapest cabin available.

I selected an inside guarantee cabin around two months before the sailing departure. A significant factor as to why I selected this cabin type was because of the cost. I definitely don't mind cruising in inside cabins, so I thought the $2,160 price was reasonable for a seven-night Western Caribbean sailing.

Read moreHow much does a cruise cost?

Because this was an guarantee cabin, I was not able to select its location on the ship. Of course, I always prefer to get a cabin midship for the smoothest possible sailing. I tend to get motion sick, so being in the middle of the ship is ideal for less movement.

However, from my experience with inside guaranteed cabins, it usually ends up being in the very front or back of the ship. For this sailing, we were in the very back of the ship.

About two weeks before our sailing, I checked the Royal Caribbean app and noticed our assigned cabin was 9379. This cabin was situated on the starboard side, in the aft of the ship. 

This cruise was the first time I purchased The Key, so upon opening the door to our stateroom, I saw my purple carry-on on the couch. It was so convenient not to lug it around for the first several hours onboard the ship! 

My first impression of the cabin was that it was tidy and clean. 

We noticed right away that the cabin was quite spacious at 160 square feet. The decor wasn’t dated, but the drawers had a pink tint to them that reminded me the ship is in fact 22 years old.

As soon as you walk into the cabin, you are met with a large closet. The closet had 18 hangers and six wide, wire shelves for all the clothes we packed.

The beds were separated per our request prior to embarkation. Next to both of our beds was a side table with a drawer and an open compartment. One side table had a phone on top that took up the majority of the space.

Each bed had a wall light above our heads. This was perfect for reading and getting all settled in before turning off the lights and the cabin becoming pitch black. The darkness made for good sleeping; this is one of the advantages of an inside cabin.

Our cabin included a full-sized couch. This was nice for another place to sit instead of our beds. Sure there were a few stains on the cushions, but it was nothing terrible. We even lined up our shoes (yes, my mom brought seven pairs of shoes) under the couch for easy viewing and access.

The vanity is a great feature of the cabin because of all the storage. It had nine drawers: six deeper ones and three shallow ones. I found the shallow drawers hard to use, especially since one had a hair dryer in it, rendering it unusable for other things. On both sides of the vanity were glass shelves for additional items. 

On the right side of the vanity was a TV that could swivel in different directions so wherever we were in the cabin, we could see the screen. My mom loved this because she slept on the same side as the vanity and was able to position the TV to be at the foot of her bed so she could watch TV while falling asleep.

Above the TV was a safe and two deep shelves for more storage.

Below the TV was a mini refrigerator. The refrigerator was useful primarily for keeping water and sodas cool. It didn’t get super cold. We tried to put a plate of complementary fruit we received in there, but it didn't fit. We wished it had a deeper shelf so we could have stored more in there. 

The biggest disappointment in our cabin was the lack of outlets. By day two, we were really wishing we had packed an approved power strip so we would have more outlets to charge our cell phones, iPads, watches, camera, and laptop. We were constantly shuffling devices based on need and usage.  

Before the sailing, I thought I had read online that there was another outlet behind the beds. I looked under and behind both beds and unfortunately didn’t find one.

Read more: The clever reason to bring a European power adapter on your cruise ship

The bathroom was certainly not glamorous, but it got the job done (literally!). 

The major thing that caught my eye was four Salt + Breeze bottles of shampoo, conditioner, body wash, and lotion on the bathroom counter on embarkation day. This was the first time I’ve had that in a cabin. 

We later asked our room attendant and she said that was a perk for Diamond and above guests. I was very happy to have these toiletries because I am not a fan of the all-in-one soap in the shower.

Behind the right mirror were three shelves for various toiletries. I didn't need this extra storage, so my mom utilized it. We had two sets of towels hanging up when we arrived, but after asking our stateroom attendant, we had three sets each day which was helpful. 

The shower (I call it a space pod!) was compact, but it always had plenty of hot water and good pressure. If you are curious, the approximate diameter of the shower was 29 inches.

Overall thoughts about our cabin

We really appreciated the location of our cabin. There was only one room next to us before you turned the corner to the suites that are across the back of the ship. This meant there was very little foot traffic throughout the day and night, making the location pretty quiet.

Read moreThe 5 best cabin locations on a cruise ship

Another aspect of the cabin location we enjoyed was the proximity to the Windjammer and pool deck. We only had to walk up two flights of stairs to be near all the excitement!

Something random we noticed was how extremely heavy our cabin door was when trying to open or close it. On the plus side, I think the weight of the door may have helped cut down noise from the hallway.

Our luggage was delivered to our door by 1:30 p.m. on embarkation day, so as soon as we got them, we started to unpack everything. After unpacking, we hid our suitcases under the beds so they could be out of the way to leave as much open space as possible.

Read more: Best inside cruise ship cabin hacks

Not long after receiving our luggage, we met our stateroom attendant. This was my first cruise since the new housekeeping change (one cleaning per day instead of two), so she explained to us that she was available every day from 8 a.m. to 1 p.m. and then again from 4 p.m. to 8 p.m. and asked what time we preferred. Since we had early dining room seating at 5:30 p.m., we selected 6 p.m. each day. 

We had no issues with the once-a-day cleaning. It was nice not having to worry about knocking on the door in the early mornings and waking me up. I also liked not feeling rushed to leave our cabin in the morning so the attendants can clean before their afternoon breaks.

Our stateroom attendant was wonderful and bought extra pillows for us and gave us a paper Cruise Compass every night on our beds (per our request).

Overall, I would say I was pleased with our tiny stateroom. Considering the ship's age, she is in respectable condition. I believe because of the quietness, ideal location on the ninth deck, and convenience to the Windjammer and pool deck, I'd recommend this cabin to future cruisers.

Royal Caribbean News Round-Up: August 13, 2023

In:
13 Aug 2023
By: 
Matt Hochberg

Welcome to this week's edition of the Royal Caribbean post round-up, where we summarize all of the Royal Caribbean news and information from this week into one handy-dandy post! There is plenty of great content to enjoy, so sit back, relax, and enjoy this week's round-up!

Is Royal Caribbean considering starting to charge for its free pizza?

An email survey sent to some cruisers asked if Sorrento's Pizza was offered for a fee, would they would still dine there.

No policy has changed, but the survey wanted to get cruiser feedback on this possible change.

Royal Caribbean News

Video: 10 Reasons people leave their cruise ship vacation disappointed

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Have you subscribed to the Royal Caribbean Blog YouTube Channel? We share some great videos there regularly, all about taking a Royal Caribbean cruise! This week, we are sharing our latest video: 10 Reasons people leave their cruise ship vacation disappointed

Icon of the Seas construction sneak peek

Icon of the Seas shipyard tour - August 2023

Ready to take a walkthrough tour of Icon of the Seas while it's still under construction?

The next new Royal Caribbean cruise ship doesn't begin service until January 2024, but we have a batch of new photos to share from the shipyard.

You can see the progress being made on adding water slides, the different neighborhoods onboard, and many of the signature venues.

Royal Caribbean CEO asks how to solve Diamond Lounge crowding problem

Diamond Club sign

Royal Caribbean International CEO Michael Bayley took to Facebook to ask cruise fans how they would solve the issue of overcrowding in the Diamond Lounge.

"I’ve been hearing from a lot of our guests about overcrowding in our Diamond lounges and in the Suite lounge," he posted on social media. "What do you think we should do?"

Hundreds of responses followed with plenty of ideas for how to deal with the issue.

What will get you kicked off a cruise ship

Navigator of the Seas water slides aerial

There are lots of rules to follow on a cruise ship, and if you break some of them, you could be kicked off the ship.

Every cruise line has a code of conduct that is outlined in the cruise contract that every passenger agrees to when they book a cruise. The cruise contract outlines what you can and cannot do onboard, as well as consequences. 

In reading through the cruise contract for U.S. guests, there's a few rules that could get you taken off your cruise ship if you break them.

When is the best time to book a cruise?

Wonder of the Seas

Are you wondering when is the best time to book a cruise?

There's many considerations, such as time of year, sailing length, itinerary and much more that factor into how early you should book a cruise.

Guide to a Bahamas cruise

Oasis Class ship docked in Nassau

Are you ready to escape to the warm blue waters of The Bahamas?

Quite a lot of Royal Caribbean cruises will make a stop in The Bahamas due to its convenient location and natural beauty.

Whether you make one stop or spend the entire cruise in their waters, here's your guide to a Bahamas cruise so you know what to expect.

Icon of the Seas sneak peek: Inside Royal Caribbean's next new ship

In:
12 Aug 2023
By: 
Matt Hochberg

Royal Caribbean is in the final months prepping what will become the largest cruise ship in the world.

Icon of the Seas under construction in August 2023

Icon of the Seas won't launch until early 2024, but the ship is already generating incredible hype with an unmatched level of fascination for a new cruise ship yet unseen.

The 20-deck high ship comes in at 250,800 tons and will take away the title of biggest cruise ship in the world from sister vessel, Wonder of the Seas.  In fact, it will be the first time in about  5 years that an Oasis Class ship hasn't been the biggest in the world.

At the Turku, Finland shipyard, Royal Caribbean gave a hard hat tour to travel agents to help familiarize the new ship with some of the top sellers of all things Royal Caribbean.

Introducing Icon of the Seas

Beci Mahnken, president and CEO of MEI-Travel, had the opportunity to get a sneak peek at the not-yet-completed ship while it's being worked on.  Unlike our visit to the ship in May, Icon is in a far more complete stage of construction now.

Icon already completed her first set of sea trials, and is expected to complete work on her sometime later this year before being readied to start offering cruises.

If there's one thing apparent about Royal Caribbean's new ship, it's that it's anything but ordinary.

Icon of the Seas shipyard tour - August 2023

Royal Caribbean calls Icon of the Seas a "white paper" ship, because it has been designed from the ground up with new concepts. 

There's been a lot of attention for this new ship, and rightfully so, as it represents the single biggest chance of being a game changer to the cruise industry in the same way the Oasis of the Seas was when it launched.

Icon of the Seas shipyard tour - August 2023

Royal Caribbean is building on its legacy of not just building big cruise ships, but innovating and leading the industry at the same time.  Royal Caribbean sets the bar all other new cruise ships are judged against.

Icon of the Seas shipyard tour

With five months left before the first passenger steps onboard Icon of the Seas, there's still plenty to do.  In the meantime, here's a look at the latest progress and how much closer to completion the ship is.

Thrills get their own deck

Category 6 water park under construction

You wont run out of things to do on Icon of the Seas, especially if water slides are your thing.

Icon will introduce the first water park at sea, with six different water slides that will draw your attention within a mile of arriving to the ship.

Thrill Island is the name of a brand new neighborhood coming to the first Icon Class cruise ship, and it is a new approach to aquatic fun on a cruise ship for Royal Caribbean.

Category 6 water park

Because Royal Caribbean wants Icon of the Seas to rival any family land resort, the amount of space dedicated to water slides is not something you will find at any old hotel complex.

RelatedRoyal Caribbean's next-gen cruise ship will have the largest water park to thrill all ages

In combination with their private island, Royal Caribbean thinks they have a one-two combo that will draw people to Icon like never before.

"The Icon product, along with Perfect Day, with the kind of experiences that we're offering, with the kind of new accommodations that we have on Icon and the experiences that we have for young families, older families and of course couples and singles and what have you, is really squarely standing shoulder to shoulder with Orlando and those kind of destinations," is what Royal Caribbean International President and CEO Michael Bayley said about his company's plans.

Icon of the Seas shipyard tour - August 2023

The water slides, known collectively as Category 6, take up the back of the top deck of the ship, and are flanked by mini-golf, a rock climbing wall, and a brand new thrill "walk".

Crown's Edge is a combination ropes course, sky walk, and obstacle course.

Crown's Edge
Crown's Edge on Icon of the Seas

Guests are strapped in and walk 154 feet above the ocean for this experience. It lasts about two and a half minutes and culminates with  drop through portion, which Royal Caribbean described as "pretty scary".

Royal Promenade

Royal Promenade construction

Icon of the Seas is not the first Royal Caribbean cruise ship to have a Royal Promenade thoroughfare on its ships, but it will be the first to introduce an expanded and evolved version.

At 362 feet long, the Royal Promenade onboard Icon of the seas is longer than a football field, and for the first time, it incorporates ocean views.

icon-promenade-2

As you walk onto the ship, you'll see a giant multi-deck high glass wall that will provide natural light and a way to still see the beautiful ocean that surrounds the ship.

Royal Promenade construction

The Pearl is a likely focal point of the Royal Promenade, which the cruise line describes as a multi-sensory experience built with 3,000 kinetic tiles. 

Royal Promenade construction

Behind The Pearl, guests will find the Pearl Cafe, which serves freshly toasted croissants, hot chocolate croissants, croissant sandwiches, sweets, and other specialty desserts. 

Royal Promenade construction
Royal Promenade construction

You will find Giovanni's Italian Kitchen and Wine Bar on the Promenade, which is a new location for this restaurant. There will also be a Dueling Pianos bar, Sorrento's pizzeria, Point and Feather pub, Spotlight Karaoke, Boleros and Schooner Bar.

Royal Promenade construction
Royal Promenade construction
Royal Promenade construction
Royal Promenade construction
Royal Promenade construction
Royal Promenade construction
Royal Promenade construction
Royal Promenade construction

On one end of the Promenade will be the new ice skating rink, Absolute Zero, with over 2,850 square feet of ice.

Absolute Zero will host two different shows: "Starburst" and "Once Upon A Time."

Casino Royale is located just one deck below the Promenade.

Casino Royale construction
Casino Royale construction

Pools, pools, and more pools

Icon of the Seas pool construction

A connection to the water was one of the guiding principles to Icon of the Seas' design, and you'll find a pool deck that exceeds anything else the cruise line has offered.There's 62% more water surface area than on the Oasis Class cruise ships.

Chill Island is the name of its massive resort-style relaxation zone where you'll find the largest pool at sea, an adult only pool, and the first suspended infinity pool at sea. Five of the seven pools on Icon of the Seas are located in Chill Island.

Pool aerial on Icon of the Seas

Whether it's sitting by the pool, listening to the Caribbean band, or enjoying time at the ship's swim-up bar, the idea behind Chill Island is you can pick from different ways to take it easy.

Icon of the Seas pool construction
Icon of the Seas pool construction

Like most of the ship, the pools are under construction and will be among the last things to be completed (no need to add pool water this early).

Pool elements ready to be installed on Icon
Icon of the Seas pool construction
Icon of the Seas pool construction

There will be pools for adults, pools for families, and pools to simply enjoy the views all around you, including the ocean.

Top of Icon of the Seas construction

The Aquadome

AquaDome construction

You can't miss the AquaDome as a feature, given that there is a giant glass dome adorned to the front part of the ship. Inside, Royal Caribbean hopes to deliver a jaw-dropping experience.

Instead of an outdoor theater that is subject to weather conditions, Royal Caribbean built a dome it placed on top of the theater, along with enough space to add bars, food hall, and even cruise ship cabins.

Lifting the AquaDome
AquaDome installed on Icon of the Seas

Photos simply do not do the AquaDome justice, because it is truly massive. It weighs 363-tons and has over 600 glass panels of cables. It was no simple feat to hoist it into position, as the team in Turku had to use 1,600 feet of cables to lift it into position. The length of cables is longer than the height of the Empire State Building.

AquaDome construction
AquaDome construction

Of course, the AquaTheater is at the heart of this neighborhood. Royal Caribbean has a show that that will feature aerialists, acrobatics, high dives, and the tallest waterfall at sea at 55 feet tall.

 There will be two shows that passengers can see in the AquaTheater: "Aqua Nation!" and "Pirates vs Mermaids." 

You'll find the Overlook inside the dome, which has 220-degree views from pods you can sit in and enjoy time with friends.

More family time

Surfside neighborhood construction

If there's one major focus Royal Caribbean has with its new ship, it's it wants to up its family cruise game to a whole new level.

Icon will have an entire neighborhood dedicated to young families, known as Surfside. It's located at the back of the ship in an open-air space that is somewhat similar to the Boardwalk neighborhood on the Oasis Class ships.

RelatedRoyal Caribbean is building the best cruise ship for young families on Icon of the Seas with a new purpose-built area

A look down the Surfside neighborhood

Splashaway Bay and Baby Bay are the focal point of the new neighborhood, which is an aquapark and pool designed for families to enjoy together. Royal Caribbean added the Water's Edge pool so adults can lounge in the pool too.  It is located at the aft of the ship, complete with in pool lounge chairs and gorgeous views of the ocean.

Entrance to Surfside
Surfside view looking up

As part of Royal Caribbean's plans to attract families away from theme parks and other land destinations in Florida, this part of the ship is all about appealing to not just kids, but their parents too. 

Instead of a place to take your kids, Surfside is meant to be enjoyed alongside your kids.

Surfside construction
Surfside construction

There's lots of dining choices too, including Surfside Bites. This quick eatery has burgers, popcorn chicken, cinnamon sugar donut holes, and, of course, soft serve! 

Surfside bites

You'll also find new cabins in Surfside designed to accommodate more people, which is perfect for families.

There are new categories of cabins on Icon, with over 50% of Icon's room types new to the cruise line.

RelatedRoyal Caribbean designed first-of-its-kind cabins for its new cruise ship

Infinite balcony
Bathroom construction on Icon of the Seas
Cabin construction

The ocean view infinite balcony that allows you to expand your indoor living space or invite in the sea breeze with the touch of a button.

One new cabin type is the Family Infinite Balcony room, which has in-room games, a split bathroom, and even a bunk area for children that can be closed off with a curtain for privacy. Plus, each bunk has their own television!

Family infinite balcony construction
Icon of the Seas cabin under construction
Surfside cabin construction

And then there's the epic suite that cannot be overlooked.

Ultimate Family Townhouse

The Ultimate Family Townhouse is a mind-blowingly epic, 3-story stateroom extraordinaire that features its own back yard with a private entrance into Splashaway Bay. 

Demand is so strong for these rooms that it's selling for $80,000 per week in 2024.

Townhouse construction
Suite bathroom

There's an in-suite slide to bring you into "the coolest living room ever", which has hidden nooks too.

UFT slide
View of Surfside

Central Park

Central Park render on Icon of the Seas

A fan-favorite neighborhood will make it on Icon of the Seas in the form of Central Park. 

In the heart of the ship is an open air garden with living plants that create a peaceful atmosphere amongst various dining and entertainment venues.

Central Park construction
Central Park construction

When it's complete, Central Park will have a jazz club, walkup champagne bar window, and new restaurants too.

RelatedThe Ultimate Icon of the Seas Dining & Lounges Guide

Central Park construction
Bubbles construction

Bubbles is the walkup champagne bar window where glasses of mimosa, prosecco, and Bellini, and bottles of Champagne are available all day.

If elevated dining is your thing, you'll need to check out the new swanky supper club coming to Icon of the Seas.

empire-supper-club-icon
Empire Supper Club construction

Empire Supper Club is is meant to be reminiscent of the 1930s in New York City, and it has two seating for guests to experience the extravagant eight course menu.

The menu will feature premium American cuisine and offer selections such as caviar and wagyu. Plus, each course will be paired with a beverage. 

Launching in January 2024

Icon of the Seas aerial aft at Cococay

Royal Caribbean has billed Icon of the Seas to be not just a major player in the cruise industry, but the likely heir apparent to the title of most coveted cruise ship.

The first sailing is scheduled for the end of January, and Icon will be the first of at least three new cruise ships in this class.

Hallway on Icon of the Seas

While it's likely inevitable for Icon to be compared to her Oasis Class sisters, there's little doubt Royal Caribbean isn't up to the task considering their track record of introducing game-changing ships time and time again.

Related11 reasons Royal Caribbean's Icon of the Seas will change the cruise industry

The next step for Icon are around round of sea trials scheduled for later in 2023 to ensure Icon of the Seas is ready to be delivered to Royal Caribbean prior to her January 27, 2024 maiden voyage. 

The first sailing of Icon of the Seas will be a 7-night cruise from Miami on January 27, 2024.

The ship will sail year-round out of Miami in 2024, alternating between Eastern Caribbean and Western Caribbean itineraries, with four different routings available for departures between January 2024 and April 2025.

More information

Royal Caribbean testing out chatbot that can answer common questions

In:
11 Aug 2023
By: 
Matt Hochberg

Royal Caribbean is experimenting with a new chat bot that can answer some basic questions customers might have before they get on a ship.

Sign of Royal Caribbean

We spotted a new chatbot on select pages of the Royal Caribbean website that provide an option to engage with and get answers.

A customer service chatbot is a bot that uses AI and machine learning to answer basic customer questions via a business messenger. For example, you could ask "how do I book a cruise" or "when can I check-in for my cruise?".

Chatbots use existing knowledge base articles to help answer customers’ questions. They can recognize and answer multiple forms of the same question and can be trained to give instant responses using your preferred voice and tone.

Chatbots are a popular mechanism for ecommerce sites to get answers to customers 24/7 on topics that are very commonly asked. AI chatbots have really risen to prominence since 2020, providing 24/7 support, and automatically resolving questions without any human intervention.

Chatbot pop up

The chatbot is in a pop up that appears on select pages of the Royal Caribbean website, such as the frequently asked questions section. It is not available on the Royal Caribbean app.

If you opt to click on the "Chat with us" pop-up, the Virtual Agent greets you with the option of inquiring about an existing booking or if you have no booking.

Chatbot pop up active

The chatbot allows you to type your questions and it will try its best to find you an answer.

Testing out the chatbot

Answer from chatbot

I was curious as anyone to know how helpful the chatbot could be, so I fed it some questions that are commonly asked in Google searches.

Below you'll see the question in bold, followed by the chatbot's response.

Dining room waiter

How much do you tip a cruise waiter?

As of September 7th, 2022, the automatic service gratuity of $16.00 USD per person, per day for guests in non-suites staterooms, or $18.50 USD per person, per day for guests in Suites, will be applied to each guest’s SeaPass account on a daily basis. The gratuity applies to individual guests of all ages and stateroom categories. Gratuities are shared among dining, bar, culinary services staff, stateroom attendants, and other hotel services teams who work behind the scenes to enhance the cruise experience.

Read moreTipping on a cruise ship: what you should and shouldn't do

Bottled water

Can I bring a 12 pack of water on Royal Caribbean?

Yes, guests are allowed to bring non-alcoholic beverages as carry-on items on boarding day. Non-alcoholic beverages may not exceed 12 standard (17 oz.) cans, bottles, or cartons per stateroom.

Read moreWhat food or drinks you're allowed to bring on a Royal Caribbean cruise

Passport

Do I need a passport or birth certificate to take a Royal Caribbean cruise?

Yes, as a US citizen, you will need a valid US passport book that is valid for at least 6 months after your cruise ends to board a Royal Caribbean cruise ship. If you are sailing from a US homeport, an official US state-issued birth certificate is also accepted. Guests age 16 and older who present an official US state-issued birth certificate will also need to provide a valid driver's license or government-issued picture ID.

Read morePassport card vs book: Which should you choose?

Covid test

Do I need a Covid test to enter US after a cruise?

Vaccinations, face masks, and pre-cruise testing are no longer required to sail, with the following exceptions: transpacific sailings ending in Australia (pre-cruise testing & vaccines required), cruises from Australia (vaccinations, face masks and pre-cruise testing required), and the Ultimate World Cruise (vaccination required).

Can you split a drink package on Royal Caribbean?

I'm afraid I don't have an answer for that at the moment.

Read moreRoyal Caribbean Drink Package guide

Will my phone work onboard a Royal Caribbean ship?

Yes, Royal Caribbean works with cellular networks to provide the ability to connect your device through "cellular at sea". These roaming rates to utilize your device are determined by your cellular provider. Prior to your sailing, it is recommended to contact your cellular provider for more information on these rates and special packages available. Additionally, another option for staying connected without utilizing your cellular data is connecting to VOOM, the fastest internet at sea. VOOM allows guests to stay connected via wifi, with a variety of packages to choose from.

Read moreCellphone Use Onboard a Royal Caribbean cruise

no-smoking-sign

Where can I smoke on a Royal Caribbean cruise?

For the comfort and enjoyment of our guests, our ships are designated as non-smoking; however, we recognize that some of our guests do smoke. To provide an onboard environment that meets all needs, we’ve designated certain areas of the ship as smoking areas. Smoking is permitted in designated outdoor areas, must be properly disposed of, and never be thrown overboard. We’ll have visible signage posted in areas where smoking is permitted, and ashtrays that are provided for use. Cigar and pipe tobacco are limited to designated outdoor areas and Cigar Bars. You must be at least 21 years of age to purchase, possess, or use tobacco on sailings beginning in U.S. ports. For sailings beginning in all other ports, the minimum age is 18 years old.

Family at Windjammer

Where can I eat on embarkation day at the start of a Royal Caribbean cruise?

On the first day of your Royal Caribbean cruise, you can enjoy a meal at our different available venues before heading to your stateroom.

freedom-main-dining-room

I've been assigned My Time Dining, what does this mean?

My Time Dining is one of the options you’ll get to choose from when you book your cruise. Unlike traditional dining — where a dining time is assigned to you — guests who opt for My Time Dining can eat in the Main Dining Room anytime they like during dinner hours, according to availability. Reservations are strongly recommended. My Time Dining uses the same menu as traditional seating. The wait staff will have your table ready for you so can avoid a delay in seating. If you would like a specific waiter or table, they are more likely to be able to accommodate your request with advance reservations (however, please note this is based on availability). Guests who have signed up for My Time Dining will have their SeaPass card designated with the dining room and deck number. They will be seated in one of the main dining rooms. There will be a My Time Dining check-in desk at the entrance to the dining room with wait staff to greet guests. My Time Dining is now a choice within the booking process. When making a reservation you will be offered “My Time” or traditional dining times* (i.e., 5:30 pm 8:00 pm). *Traditional dining times may vary by ship and itinerary.

Read moreWhat you need to know about Royal Caribbean's My Time Dining

Ship ratings feature added

Ship ratings example

In addition to the chatbot, you can now find cruise ship ratings for all of Royal Caribbean's cruise ships.

In visiting any of the ship landing pages, you'll find at the bottom a list of ratings.

Ship reviews

In fact, there's a lot of reviews listed for each ship.

For Wonder of the Seas, there were 51,409 reviews. Ovation of the Seas has 27,366 reviews. Mariner of the Seas has 37,647 reviews.

Perfect Storm waterslides on Wonder of the Seas

Moreover, the reviews don't seem to be filtered, if at all. There were as many glowing positive reviews and one star negative reviews.

Read moreWhy you can't trust online reviews of cruise ships

In case you're wondering, here's how the fleet stacks up based on average review score:

4.7 Stars

4.6 Stars

4.5 Stars

  • Anthem of the Seas
  • Brilliance of the Seas
  • Explorer of the Seas
  • Grandeur of the Seas
  • Jewel of the Seas
  • Ovation of the Seas
  • Radiance of the Seas
  • Vision of the Seas
  • Voyager of the Seas

4.4 Stars

  • Enchantment of the Seas
  • Rhapsody of the Seas

Royal Caribbean CEO wants to address overcrowding in customer loyalty lounge

In:
11 Aug 2023
By: 
Allie Hubers

One of the most popular Royal Caribbean Crown and Anchor Society benefits looks like it may be in need of a refresh.

Michael Bayley wants to know what to do with the Diamond Lounge

Royal Caribbean is apparently looking to address overcrowding in its customer loyalty lounges, based on a recent social media post.

Royal Caribbean’s CEO Michael Bayley posted on Facebook the following question, which provided some interesting insight.

“So! I’ve been hearing from a lot of our guests about overcrowding in our Diamond lounges and in the Suite lounge.   It makes sense since our Top Tiers have grown by 30% last year alone! Capacity limitations is a tough one.  What do you think we should do?”

Michael Bayley post

As you can imagine, the post has already prompted hundreds of responses from his followers. Some provided real solutions while others took this as an opportunity to reflect on changes that have taken place within the Crown and Anchor program.   

If you’re one of Royal Caribbean’s top tier loyalty members, you have probably noticed significantly more people heading to loyalty lounges onboard your cruises.

Read more11 of our favorite under-the-radar Crown & Anchor perks

Crown and Anchor members who have reached Diamond, Diamond Plus or Pinnacle status have access to Royal Caribbean’s loyalty lounges onboard its cruise ships. These loyalty lounges typically consist of a Diamond Lounge, available for Diamond members and above.

Diamond Club sign

The overcrowding in loyalty lounges onboard Royal Caribbean ships has been an issue for a while, with more cruisers achieving Diamond status or higher.

As Mr. Bayley indicated, an influx of new Diamond members has exacerbated the overcrowding problem. So, what really created this problem and what is the solution for overcrowding in the loyalty lounges?  

Increase of top-tier members

Under the radar Crown and Anchor perks

As Mr. Bayley shared himself, there has been an estimated 30% increase in the top tiers of the Crown and Anchor program last year. 

This influx of new top-tier members can likely be attributed to Royal Caribbean’s post-pandemic strategy of offering double loyalty points for sailings. During the post-pandemic cruising restart, Royal Caribbean offered a lucrative promotion where loyalty members could earn double Crown and Anchor points for all itineraries.

This meant if you sailed on a 7-night itinerary in a standard cabin, instead of earning 7 Crown and Anchor points, you would earn 14 points. Couple this with staying in a suite or cruising solo, and it was pretty easy to rack-up your points.

Offering double points made it very feasible for loyal Royal Caribbean cruisers to earn top-tier status. Many took advantage of this promotion throughout 2021 and 2022. The strategy made sense operationally for Royal Caribbean to lure back loyal cruisers post-pandemic while the general public might have maintained some hesitancy towards cruising.  

This promotion was obviously very enticing for those looking to bump their Royal Caribbean status.

For example, our own Royal Caribbean Blog videographer, Jenna, earned Diamond Plus status within one year of cruising with the double points promotion. Her first Royal Caribbean cruise was in 2021. Comparatively, I have been cruising with Royal Caribbean since 2005 and I have the same Diamond Plus status as Jenna. 

Read moreI reached Diamond status with Royal Caribbean: here's why this loyalty tier matters

The double points promotion ended in December 2022, although only cruises booked in 2021 for the following year qualified. Undoubtedly, this had a major contribution to the lounge overcrowding because of the influx of new top-tier members with no place to go other than the Diamond Lounge. 

Removing the Concierge Lounge

 Suite Concierge

As some of you might remember, Diamond Plus and Pinnacle members once had access to the Concierge Lounges onboard Royal Caribbean cruise ships. This used to be the top-tier lounge onboard - and it was a lucrative perk once you hit Diamond Plus loyalty status.

However, in the last decade, Royal Caribbean has been focusing more on amenities and accommodations for suite guests. As cruise ships get bigger, Royal Caribbean has been designing more luxurious suites onboard and providing more lucrative benefits to suite guests.

With each new ship that Royal Caribbean built, the cruise line opted to add a Suite Lounge to replace the Concierge Lounges onboard. This meant that Diamond Plus members could only access Diamond Lounges onboard.

For a while, if you were sailing on a ship that lacked a suite lounge, Diamond Plus members still had the opportunity to visit the Concierge Lounge. But, to accommodate more suite guests, Royal Caribbean chose to first restrict access for Diamond Plus members to the Concierge Lounge. 

Concierge Club

For a few years, Diamond Plus members could only utilize the Concierge Lounge at the discretion of the loyalty director onboard each sailing. If a particular sailing had a large number of Diamond Plus members onboard, the sailing would restrict access to the Concierge Lounge.

With the influx of many new Diamond Plus members in the last two years, it was rare to gain Concierge Lounge access anyway. Starting in December 2022, Royal Caribbean revoked all access for Diamond Plus members to enjoy the Concierge Lounge.

As such, Diamond Plus members can only access the Diamond Lounge now. 

Drink Voucher Change

Prior to the pandemic, one of the biggest draws to the Diamond Lounge was receiving unlimited alcoholic beverages during happy hour. Diamond members and above could only receive complimentary drinks in the lounge during happy hour, which typically ran from 5pm to 8:30pm. 

To combat overcrowding in the lounge, Royal Caribbean made the decision to allocate daily drink vouchers onto SeaPass cards. Drink vouchers can be used at any bar onboard for nearly any drink under $15. You no longer needed to wait until happy hour to redeem these, as you could enjoy your drink vouchers at any time during the day. 

Read moreHow Royal Caribbean's free drink vouchers for Diamond and higher members works

Unanimously, this was a win-win for everyone. The vouchers were a positive change for loyalty members because it provided flexibility. Also, you could now have almost any drink you wanted rather than ordering from a set drink menu in the Diamond Lounge. 

Because of the drink vouchers, you no longer have to visit the Diamond Lounge to receive your loyalty perks. This has certainly helped with overcrowding, as it would be an absolute zoo each evening if the Diamond Lounge was the only place to receive free loyalty drinks. 

Difficulty Earning Pinnacle Status

Pinnacle logo

Another contributing factor to the overcrowding issue is the massive gap in loyalty status from Diamond Plus to Pinnacle status. Here are the thresholds to reach top-tier status with Royal Caribbean’s Crown and Anchor status: 

  • Diamond: 80 points
  • Diamond Plus: 175 points
  • Pinnacle: 700 points

There is an obvious gap in the loyalty ladder between Diamond Plus and Pinnacle status. It only takes less than 100 points to move from Diamond to Diamond Plus, yet you need to earn more than 500 points to reach Pinnacle status from Diamond Plus. 

Because of this structure, many people get stuck in Diamond Plus status for a very long time. You could earn Diamond Plus status three times over before you reach Pinnacle Status, as it requires triple the amount of effort to get to Pinnacle from Diamond Plus. 

Why visit the Diamond Lounge?

The Diamond Lounge is more than just a spot to grab free drinks. Each evening, you can find different nightly appetizers served. If you’re sailing on an older ship with limited dining options (like my last cruise on Jewel of the Seas), then grabbing a snack here in the early evening can be really nice if you have later dining. 

In addition, you can find continental breakfast served in the Diamond Lounge each morning. Those who prefer to have specialty coffee can enjoy cappuccinos and lattes in the Diamond Lounge all day, which is one of my favorite perks. 

Breakfast in the Diamond Lounge

There is also a dedicated Diamond Lounge Concierge to help you with any sort of issues you might have onboard. These concierges can help with dining reservations, questions, tender tickets and more. 

Diamond Concierge

The Diamond Lounge can also be a quiet space to retreat during the day, as this is often not when the lounges are crowded. Most of the overcrowding happens in the mornings and evenings. I’ve heard of some loyalty members heading to the Diamond Lounge on older ships because it provides panoramic views and a quiet space to relax. 

Finally, there is a sense of community in the Diamond Lounge. You are often surrounded by other travelers and loyal cruisers, making it easy to strike up a conversation with those you have things in common with. Many enjoy meeting others in the Diamond Lounge, as it provides a more intimate place to mingle with others. 

Ideas to combat overcrowding

Radiance of the Seas concierge lounge

The overcrowding in loyalty lounges is a product of other decisions made by Royal Caribbean. While it seems as though the pandemic exasperated the issue, the overcrowding issue has been building for a while. To start, many loyalty members are stuck in Diamond Plus status for a very long time. In fact, I’ve been a Diamond Plus member for OVER a decade, and that’s with multiple Royal Caribbean cruises each year.

One of the most popular suggestions on Michael Bayley’s Facebook post was needing another loyalty tier between Diamond Plus and Pinnacle status.

Another status could help break up the massive amount of Diamond Plus members that are currently enrolled in the loyalty program. With another status, Royal Caribbean could reevaluate the benefits for each tier as well during the restructure process.

Adding an additional loyalty status could even prove to be profitable for Royal Caribbean. Once Crown and Anchor member reach Diamond Plus, some feel they will never reach Pinnacle status, especially for older cruisers. This leads many to try out other cruise lines because they have already reached their most attainable status with Royal Caribbean.

It seems unlikely that Royal Caribbean will allocate more space on its ships for loyalty lounges. This has been apparent for quite some time, as the location and size of the Diamond Lounge continues to be less than exceptional. 

Another common suggestion was to limit the Diamond lounge to only Diamond Plus members.

Depending on the breakdown between Diamond and Diamond Plus, limiting the lounge to just Diamond Plus members would certainly alleviate some of the crowding. In addition, Pinnacle members able to still access the Suite Lounges onboard, so limiting Pinnacles to just one lounge could help with overcrowding as well. 

Many responses praised Royal Caribbean for creating the drink voucher policy, which has been wildly popular among cruisers. Having more flexibility each day of your cruise is one of the most enticing perks of Royal Caribbean's Crown and Anchor Society, in my opinion. 

Do you think overcrowding is an issue? If so, what do you think could help with the overcrowding?

Royal Caribbean surveys passengers about charging for pizza, adding axe throwing to ships and more

In:
10 Aug 2023
By: 
Matt Hochberg

Royal Caribbean wants to know if a planetarium, obstacle course, or a change in the food they charge for are things its passengers might want on a future cruise ship.

Sorrentos Pizza

Like many companies, Royal Caribbean will send surveys to its customers to not only get feedback on what their past experience was like, but to also see what people think about changes.

A survey sent to select cruisers this week hinted at some possible ideas the cruise line has and wants to know what its loyal cruisers think.

RoyalCaribbeanBlog reader Michael Dorgan shared some of the questions he received in a post-cruise survey form that went beyond just asking him what his last cruise was like.

To be clear, nothing has changed or announced by Royal Caribbean. These are just questions to select cruisers sent via email survey.

The survey started to drill down in the dining and asking about Sorrento's, which is the complimentary pizza restaurant found on most Royal Caribbean cruise ships.

The question posed was, "If Sorrento's Pizza was offered for a fee, would you still dine there?".

Email survey

Sorrento's pizza is a staple of the food included on a Royal Caribbean cruise. It has a near cult-like following among avid cruisers who like it especially late at night. More importantly, charging for the pizza would remove effectively the only complimentary late-night food available on Royal Caribbean ships.

It then asked if changing Sorrento's from complimentary to an extra cost venue would stop them from cruising with Royal Caribbean, "How would Sorrento's Pizza being offered for a fee impact your likelihood to choose Royal Caribbean in future?"

Email survey

Then the survey moved toward new restaurant concepts, and in particular seafood restaurants, and what style of restaurant would a guest want to see on future ships.

Survey

Options included Greek, Cajun, Peruvian, British, Caribbean, New England style, surf & turf, or sushi. 

Royal Caribbean already has a New England seafood specialty restaurant with Hooked, and sushi on many of its ships with Izumi.

Another question on the survey was about the cruise line's specialty dining packages, and would the person buy it or not, and how they rated the dining package on past cruises.

Email survey

Lastly, the survey asked how much interest there would be in new kinds of experiences on future cruise ships. It listed axe throwing, go-karts, an indoor playground, pickleball court, roller coaster, obstacle course, or a planetarium.

Asking about new experiences to offer onboard is no surprise. Cruise ships have made a name for themselves over the last 30 years by continuously adding "I can't believe they put that on a cruise ship" experiences. Royal Caribbean is arguably the most synonymous with adding whizz-bang activities to its ships.

Bolt roller coaster

All of the ideas would be new to Royal Caribbean, but not necessarily the cruise industry. Norwegian Cruise Line has go-karts on some of its newer ships, and Carnival added a roller coaster to its Excel Class ships.

How realistic is it for these changes to occur?

Slice of pizza

Will Royal Caribbean actually start charging for pizza? Or add a planetarium to the next new cruise ship? No one really knows.

Historically, Royal Caribbean has used surveys to to test out all sorts of ideas, many of which never see the light of day as a change.

Royal Caribbean main dining room

On the other hand, sometimes surveys are indeed precursors to a new addition. In November 2022, Royal Caribbean used surveys extensively leading up to a main dining room menu change in 2023.

It's impossible to know what the future holds. The cruise industry is always evolving, but at this point, surveys should be used as "food for thought", rather than confirmation of anything the line may do.

Reader reaction

If the Royal Caribbean Blog community is any indication, charging for the same pizza that used to be at no cost is not something anyone wants to see, and many see it indicative of a larger set of cut backs and changes over the last few years.

The same survey made it to some other readers, who took to our message boards to voice their opinions.

"Charging for Sorrento’s pizza would be a relatively small thing I guess, but it would frustrate me," said teddy.

Pizza being sliced

ChessE4 sees a real problem with charging for pizza, "Charging for Sorrentos would be the beginning of the end for me. It would be like charging extra for dessert."

Al Miller seemed frustrated at the pattern of increased cost to cruise, "Record earnings! Best quarter ever! You hear this and you think "Whew!" Maybe now they can stop the death by a thousand cuts that is killing my desire to book anything new. Nope! Let's see how fast and how far they can gut the core experience."

JimnKathy hope the survey is merely the line dipping their toe in the water, "I'd like to think these survey questions are merely being test-marketed to gauge guest response...hopefully the RCL marketing/finance folks hear the responses loud and clear."

Royal Caribbean cruise ship cabin and suite guide

In:
09 Aug 2023
By: 
Matt Hochberg

How do you pick a cabin on a Royal Caribbean ship that will be the right choice for you?

Balcony room

There are so many cabins you can choose from when booking a cruise, that the decision can be downright daunting. Royal Caribbean sails some of the biggest new cruise ships, and its biggest ship has 2805 rooms on just that vessel!

Besides the total amount of rooms, you also have to figure out the cabin categories.

As an example, Icon of the Seas has 28 unique cabin categories. Why so many? Primarily, Royal Caribbean wants to ensure they can offer something for everyone, and the goal is to be able to handle nearly any family onboard. Since cruisers come in all sorts of configurations, the cruise line has developed many cabin types to offer the most choices possible.

Family infinite balcony

No matter which ship you choose, you'll find inexpensive windowless "inside" cabins that are small, but practical, to opulent and sprawling suites that seem more like an apartment.

In terms of cabins, Royal Caribbean has something for everyone. There are small, inside cabins that will get you on the cruise at a reasonable price to huge suites that add more benefits than you can probably use on a sailing.

Royal Caribbean cabin basics

You will find four main categories of cabins on any Royal Caribbean cruise ship: inside cabins, oceanview cabins, balcony cabins, and suites.

No matter which room you book, there is a base set of amenities any room will come with:

  • Bed that can be split apart and put together to sleep at least 2 people
  • Private bathroom with shower
  • Vanity with mirror and chair
  • Safe
  • Mini-fridge
  • Closet
  • Television

There are more balcony cabins than ever on Royal Caribbean's newer ships because the popularity of these rooms has become enormous. Plus, balcony cabins cost more than interior rooms, so it's a win-win for the cruise line and consumer.

Grand Suite on Liberty of the Seas

No matter which ship you consider, suites are the category with the least amount of rooms available. Suites take up more space, and so there just isn't enough room to build as many. Between the few that are available and the surging demand for suites, they are typically the first category to sell out. If you want a suite, you will want to book a cruise as early as possible.

Read moreThe 5 best cabin locations on a cruise ship

Within each category of stateroom are subcategories that divide up rooms by configuration. As an example, you will see a Superior Oceanview Balcony compared to an Oceanview Balcony. The Superior room is larger, with more square footage than the other cabin.

There are also accessible cabins for those with mobility needs, as well as very limited cabins designed for solo cruisers

Inside cabins on Royal Caribbean ships

Inside room on Harmony

Inside cabins are attractive to anyone looking to cruise on a budget. Inside rooms are usually the least expensive choice when booking a cabin on a Royal Caribbean ship. Compared to higher-category rooms, you could save quite a substantial amount of money by staying in an inside room.

Inside staterooms are distinguished from other rooms primarily because they offer no natural view of outside the ship. These rooms have no windows or balconies. There are just four walls.

You will also find the smallest amount of living space in an inside cabin. A regular inside cabin on Icon of the Seas measures just 156 square feet, compared to a regular balcony cabin that has 204 square feet of space, plus 50 square feet of balcony space.

Wonder-Interior

The compelling reason to book an inside stateroom is for the value, since they are often the least-expensive rooms you can book and that means it is the lowest entry point to getting on the cruise. The exact size of the room will vary depending on the class of ship you are sailing on, but inside rooms will offer the least amount of space at the lowest price.

Read moreI always stay in an inside cabin on a cruise ship. Here's why I actually like these rooms

Over the years, Royal Caribbean has introduced new kinds of inside staterooms that retain the basic qualities of an inside stateroom, but with a new twist.

Promenade view: Promenade view staterooms are inside staterooms that feature a bay window that overlooks the Royal Promenade. While the room has no view outside the ship, it does provide something to look at, with great opportunities for people watching as well as a great vantage point for events on the Royal Promenade.

Promenade cabin

Another added benefit of this room category is the bowed windows offer more square footage compared to standard inside staterooms.

The exact size of a Promenade stateroom varies depending on the class of ships. Voyager and Freedom Class Promenade staterooms are 160 square feet, whereas on Oasis Class ships they are 193 square feet.

Read moreRoyal Caribbean ship classes ultimate guide

Virtual balcony: One of the newest innovations to the inside stateroom is the virtual balcony stateroom, which takes a conventional inside stateroom and adds an 80-inch LED high-definition television that provides live views around the ship.

The screens are 4K ultra high definition capable screens that stretch from floor to ceiling and receive a video feed from the ship's cameras that are mounted at the stem and stern of the ship.

With virtual balcony staterooms, guests can enjoy a balcony experience without the balcony price.

Oceanview cabins on Royal Caribbean ships

Oceanview cabin

The next category up from an inside cabin is an oceanview cabin, which are slightly larger and have a porthole or window to the ocean. You can't open the window or get any fresh air, but there is natural light.

Generally speaking, oceanview cabins on Royal Caribbean ships are around the same size as a balcony cabin (minus the balcony space). In fact, some oceanview cabins at the front of a ship are substantially larger than balcony rooms, because of their odd shape.

Oceanview cabins at the front are a hidden gem because of how much more space they provide. Some are categorized as family cabins, and have bunk beds for the kids, along with separate bedrooms. Given their odd shape, you may find sloping walls and even a pole in the middle of the room.

Wonder-Ocean-view-oceanview

Much like the inside staterooms, oceanview cabins are on the inexpensive side and provide guests with an affordable means of being on the ship and still have a view. Natural light is important to many guests, and the ocean view provides that. Essentially, oceanview rooms are slightly larger inside rooms with a window.

The reason to consider an oceanview room is if a view is important to you, but the price of a higher-category stateroom is not possible. Alternatively, sometimes the price difference between an inside room and an oceanview is not too large, and someone may want to upgrade their room option at not a lot of extra cost.

There is one variation on the oceanview stateroom, which offers even more of a windowed view without the balcony.

Panoramic oceanview: Panoramic Ocean View Stateroom gives much more of a view than a traditional oceanview room, with a floor to ceiling wrap around panoramic window that is 76 inches high by 103-321 inches wide. That is a big window.

Panoramic cabin on Liberty of the Seas

As you might imagine, the reason to book a stateroom like this is for the amazing views without the balcony view price.  

Balcony cabins on Royal Caribbean ships

Oceanview balcony cabin on Anthem of the Seas

The most popular stateroom category on Royal Caribbean ships are balcony cabins because they are an affordable way to get enough living space, fresh air, and private outdoor space.

Not only do you get a larger bedroom area, but you will get your own balcony attached to your room that you can step onto and enjoy the outside views.

Having your own balcony means you have a special spot on the ship just for you to enjoy, that provides views all around the ship, as well as that terrific ocean breeze. Many cruise fans swear by a balcony for the added space, private area, and ambiance that only a balcony room can provide.

Balcony

A balcony cabin gets you more indoor and outdoor space, and that means more room for everyone to maneuver and makes the room feel less crowded. Additionally, having a balcony means you have a great spot for sail away, enjoying the ocean passing by, or seeing the port you are docked in from the comfort of your stateroom.

Read more: 8 reasons to book a balcony cabin

On Oasis Class ships, Royal Caribbean created balcony cabins that face inwards, rather than to the ocean.

Central Park balconies: On Oasis Class ships, Central Park balcony staterooms are available. Instead of offering a balcony that overlooks the ocean, this stateroom category offers a view of the Central Park neighborhood.

The Central Park balconies offer the same fresh air and light that ocean view balconies do but with the opportunity to enjoy the ambiance of Central Park along with the people watching aspect. In addition, Central Park view balcony staterooms are often slightly cheaper than ocean balconies.

The exact size of a Central Park view stateroom with balcony is 182 square feet with a 50 square foot balcony.

Boardwalk balconies: Just like the Central Park balcony staterooms, the Boardwalk balcony staterooms trade the oceanview of a traditional balcony for a view of the Boardwalk neighborhood.

Boardwalk-Balcony-Deck-Allure-of-the-Seas

In addition to the view of the Boardwalk fun, some Boardwalk balconies can offer views of the ocean and/or the AquaTheater, depending on where your room is located. Boardwalk balcony rooms are also usually priced less than ocean balconies.

A Boardwalk balcony room offers 182 square feet of living space, with a private balcony between 47 and 52 square feet.

Suites on Royal Caribbean ships

Royal Loft suite on Icon

If you want lots of space and benefits, you'll find a wide array of suites to choose from, with some even encompassing two decks in height.

Depending on which ship you select, there are various Royal Caribbean suite perks that you could choose between. There are rooms that come with a Royal Genie, which is kind of like a butler, and they will ensure you can get a spot in any restaurant, show, or venue and skip nearly every line.

Read moreRoyal Caribbean suites guide & review

As you might imagine, suites will cost more than any other Royal Caribbean cabin. These rooms are designed to attract travelers who can afford to spend more, and want to pay extra to get an elevated experience that gives them certain perks that other passengers will not have access to. 

AquaTheater-Suite-Wonder

Suites offer a tremendous amount of personal space, higher-end amenities, special bonuses, and exclusive access.

Royal Caribbean has a few suites that really stand out compared to other cruise lines.

Read more5 best cruise ship suites on Royal Caribbean

AquaTheater balcony stateroom on Wonder of the Seas

The AquaTheater suites on the Oasis Class ships are enormous suites at the back of the ship, with even larger wraparound balconies that provide an unfettered view of the AquaTheater venue below, as well as the ocean.

Loft suites are two-story cabins that are configured like mini apartments, with soaring ceilings.

And then there's the Ultimate Family Suites and Ultimate Family Townhouse.

Ultimate family suite

These over-the-top suites are built with families that want to splurge in mind. You will find an in-suite slide, leg room, cinema, playroom, and an enormous amount of living space.

These family suites can sell for as much as $80,000 for a week.

From Junior Suites to Loft Suites, there are a number of options to choose from. Nearly all suites offer access to a concierge lounge and the services of the concierge host. Cabin suites usually consist of more than one room in your cabin and have the most space of any cabin.  

In addition to the impressive rooms, suite guests typically enjoy double Crown and Anchor Society points for each night of their cruise, concierge planning assistance, complimentary drinks, a private lounge, reserved seating by the pool and shows, and a whole lot more.

On Royal Caribbean's Oasis, Quantum, and Icon Class cruise ships, the suite program is enhanced and referred to as the Royal Suite Class. Suites on these ships offer the most benefits and the highest level of service, split across three tiers of benefits. 

More on picking a cruise cabin

Royal Caribbean cruise ship cabin and suite guide