Royal Caribbean Blog

Happy weekend! It has been a busy week of Royal Caribbean news and events, and we have a look back at everything that happened this week.

Royal Caribbean changed its policy regarding how soon before a cruise you have to get a negative Covid-19 test result.

As a result of the U.S. Centers for Disease Control and Prevention (CDC) change in requirements, Royal Caribbean posted new rules about when vaccinated and unvaccinated passengers need to get their pre-cruise tests done.

Vaccinated guests can get either a PCR or antigen test, and must get the test done no more than 2 days prior to sailing (it had previously been 3 days).

Unvaccinated kids must get a PCR test done no more than 3 days before the cruise (antigen tests are no longer allowed for kids).

Here is my recommendation on the best approach to getting your pre-cruise test.

Royal Caribbean News

• Royal Caribbean will expand Perfect Day at CocoCay with Hideaway Beach
• Oasis of the Seas gets CDC approval to sail
• Royal Caribbean could finish Nassau Beach Club by May 2023
• Royal Caribbean Group CEO thinks crew will serve guests at the buffet permanently
• Royal Caribbean CEO gives updates on return to service, loyalty benefits and more
• Royal Caribbean steps up again to support travel agents with new booking incentive
• How to request your favorite foods be prepared in the main dining room on your Royal Caribbean cruise
• Save up to 35% off pre-cruise add-ons with Royal Caribbean's new sale
• 10 Tips to save you time on a Royal Caribbean cruise

Royal Caribbean Blog Podcast

The 421st episode of the Royal Caribbean Blog Podcast is now available, where Jeff reviews two Grandeur of the Seas cruises.

This week's podcast is a review of Jenna's first cruise ever. Jenna shares her thoughts on how the cruise went compared her expectations.

Please feel free to subscribe via iTunes or RSS, and head over to rate and review the podcast on iTunes if you can! We’d appreciate it.

Video: The BEST reasons to get a Royal Caribbean drink package!

Have you subscribed to the Royal Caribbean Blog YouTube Channel? We share some great videos there regularly, all about taking a Royal Caribbean cruise! This week, we are sharing our latest video: The BEST reasons to get a Royal Caribbean drink package!

8 Things I learned on my first Royal Caribbean cruise

What lessons can your first cruise teach you?

Jenna took her first Royal Caribbean cruise on Mariner of the Seas and came up with a list of eight things she learned about going on a cruise after finally sailing on a ship.

These are things that she was not aware of before the cruise, but quickly figured out were important takeaways.

Royal Caribbean changed the time window guests have to get a Covid test from 3 days to 2 days before embarkation, and that has a lot of guests concerned when they should get their test taken.

Cruise lines did not have much choice in changing the policy after the U.S. Centers for Disease Control and Prevention (CDC) revised their guidelines for cruise lines.

The good news is getting the test done and results back in time is quite doable, but a good plan is critical.

Here is my recommendation for when and how to get your Covid tests complete before your cruise to ensure you can board the ship.

What are the new rules?

It is important to have a good idea of the timeframe Royal Caribbean (and other cruise lines) requires for your test, assuming your ship sails September 13 or beyond.

Vaccinated guests must present a negative PCR or antigen test result taken no more than 2 days prior to sailing in order to board. (Previously, it was 3 days.) 

Beginning December 17, 2021, unvaccinated guests age 2 - 11 will need to get a negative PCR test taken no more than 3 days prior to sailing — but not on boarding day. Antigen tests are not accepted for unvaccinated guests.  

There continues to be no testing required for guests under age 2.

Vaccinated adults

For anyone age 12 or older, your best bet is get an antigen test.  Antigen test results come back in usually an hour or so, and quite often less time.

While PCR tests are great, nearly no venue can (or will) guarantee when results will come back so your best bet is to plan on an antigen test.

For simplicity, I would recommend purchasing an at-home test that Royal Caribbean accepts, which is the  Abbott BinaxNOW™ COVID-19 Ag Card Home Test because it is supervised and administered remotely via a video session. 

This at-home test is very easy to use, and you can likely complete the whole process of test and getting results in less than an hour. Not to mention there is no need to seek an appointment at a lab or pharmacy. 

Plus, the at-home tests are great if you live somewhere not close to many testing sites.

Read more: I tried the at-home Covid-19 test that Royal Caribbean accepts

Just complete the test one or two days before embarkation day, and you will have a test result you can print out and bring to the terminal.

Royal Caribbean also sells the exact same at-home test kit, and can be purchased at RoyalCaribbean.com/HomeTestKit.

If you prefer to go somewhere to get a test, CVS is the easiest option. More on CVS with the next group.

Unvaccinated kids

Unvaccinated kids ages 2 to 11 will need to get a negative PCR test result before the cruise. Antigen tests will not be acceptable any longer for this age group.

Read more: When do you have to take a Covid test before your Royal Caribbean cruise?

Unvaccinated people cannot take the at home test, so I recommend scheduling your test at a place like CVS. CVS offers free testing (they will either bill your insurance or the federal government), and they offer advanced reservations.

The critical step with planning a test with CVS is to book a reservation exactly two weeks before you want the test done.

For kids 2-11 years old, if your cruise departs on a Sunday, then you should plan to get the test on the Thursday before your cruise.  Precisely two weeks before that Thursday, you should make a reservation on the CVS website.

Once again, adults have 2 days to get their test result, but kids have 3 days in case they need an extra day for the PCR test results to come back in time.

In my experience, if you book your test with CVS exactly two weeks in advance, I have not had issues getting an appointment.

As a back up, Walgreens offer tests in advance too, but they only allow reservations to be made 2 days early, so plan to book an appointment 48 hours before you need it.

Walgreens releases their appointments at midnight, a day at a time.

Royal Caribbean has shortened the amount of time before your cruise you can must get your Covid test done before your cruise.

Following an update from the U.S. Centers for Disease Control and Prevention (CDC) last week, Royal Caribbean has adjusted its policy, beginning with sailings departing September 13, 2021 or later.

In order to meet the CDC's requirements, Royal Caribbean will now require vaccinated guests 12 and older to show a negative Covid-19 test result for a PCR or antigen test taken no more than 2 days prior to sailing in order to board. (Previously, it was 3 days.)

Unvaccinated kids ages 2 to 11 may present either a negative PCR or antigen test result no more than 3 days prior to sailing, but not on boarding day. 

Guests under 2 years of age will not be tested. 

Test results must be issued by an accredited test provider and show a laboratory negative result which can be printed or shown via a phone.

Under the new rules, you would have two days before your sailing date to get the test done. As an example, if your cruise departs on a Saturday, you could get your test done on

1. Friday (Day 1)
2. Thursday (Day 2)

Sailings departing before September 13 will still have the requirement for all guests age 2 and older — regardless of their vaccination status, departure port or the length of their cruise, to get a Covid-19 test done no more than 3 days before their sail date.

Other cruise lines changed their policies this week as well, such as Carnival Cruise Line and MSC Cruises.

Why the change?

The reason why Royal Caribbean is changing their policy is due to updated guidance from the CDC.

The CDC altered their guidelines to cruise lines to recommend fully vaccinated passengers get their Covid test no more than 2 days before boarding or get a test on embarkation day.  It also lists unvaccinated passengers get their test no more than 3 days before the cruise.

The CDC still allows passengers to get either a PCR or antigen test.

Where can you get a test before the cruise?

With such a short turnaround time for taking a test and getting the results back in time, you may be wondering what the best options are.

First and foremost, rapid antigen tests are the easiest test to take and get because they do not require the "brain tickler" prodding associated with PCR tests, and more importantly, antigen test results come back in less than an hour.

Royal Caribbean will begin offering an at-home test kit, beginning September 8, 2021. Fully vaccinated guests can order at-home test kits, shipped right to your door (anywhere in the U.S.) in two business days or less.

Complete this pre-cruise test at home, with live video supervision by a Certified Guide and get results in 15 minutes.
Your clients can visit RoyalCaribbean.com/HomeTestKit to place their order.

Many health providers and chain drug stores, including Walgreens, Rite Aid and CVS, now offer COVID-19 testing with the possibility of advanced reservations.  When at all possible, getting a reservation makes the process easier.

Read more: When do you have to take a Covid test before your Royal Caribbean cruise?

Another very easy option is the at-home Covid-19 test. Royal Caribbean accepts the Abbott BinaxNOW™ COVID-19 Ag Card Home Test because it is supervised and administered remotely via a video session. 

At-home tests can be purchased online and ship quite quickly, allowing you to take the test anywhere with an internet connection at any time.  The test can be proctored at any time of day or night.

eMed sells tests in six packs, which brings the price down to $25 per test.  

Read more: I tried the at-home Covid-19 test that Royal Caribbean accepts

Royal Caribbean is cleared to begin cruises with paying passengers on Oasis of the Seas.

Cruises from the New York City area are a go to begin, as Royal Caribbean reported on Friday it has received approval from the U.S. Centers for Disease Control and Prevention (CDC) for Oasis of the Seas.

Oasis of the Seas had a 6-night test cruise on August 22, where the crew vetted the new health protocols onboard.

The first revenue sailing with Oasis of the Seas will commence on September 5 from Cape Liberty in Bayonne, New Jersey. It is a 7-night itinerary to the cruise line’s private island destination, Perfect Day at CocoCay, The Bahamas.

Oasis is the latest Royal Caribbean cruise ship to get CDC approval to sail, which means she now has her Conditional Sailing Certificate.

In order to sail on Oasis of the Seas, guests age 12 or older must be fully vaccinated. 

Vaccinated guests must present a negative PCR or antigen test result taken no more than 2 days prior to sailing in order to board. Unvaccinated children ages 2 to 11 must present a negative PCR test result taken no more than 3 days prior to sailing in order to board.

All unvaccinated guests ages 2 to 11 must undergo 2 more Covid-19 tests at the cruise terminal and prior to disembarking.

Update: After a successful simulated cruise, #OasisoftheSeas now has the green light from the CDC to sail. @RoyalCaribbean 's first sailing from the New York area departs Sept. 5. 🏙️🚢 | More on Oasis: https://t.co/DKn5xPJ5TA pic.twitter.com/njqbn0C4SR

— Royal Caribbean PR (@RoyalCaribPR) September 3, 2021

Guests under 2 years of age will not be tested.

All crew onboard all ships in the fleet will be fully vaccinated.

Guests who have been vaccinated will have full access to venues onboard, and will not need to wear a face mask at vaccinated-only venues. Here is a list of venues and activities available to vaccinated-only guests, as well as everyone.

Oasis of the Seas is the 14th cruise ship to restart operations in Royal Caribbean's fleet.

Other ships that have restarted sailings include: 

• Quantum of the Seas
• Adventure of the Seas
• Freedom of the Seas
• Anthem of the Seas
• Jewel of the Seas
• Serenade of the Seas
• Odyssey of the Seas
• Allure of the Seas
• Ovation of the Seas
• Symphony of the Seas
• Independence of the Seas
• Harmony of the Seas
• Mariner of the Seas

Oasis will offer 7-night Bahamas cruises from Cape Liberty, New Jersey, starting Sept. 5; and 7-night Eastern and Western Caribbean itineraries from Miami, beginning November

Royal Caribbean is offering a discount on cruise add-ons, such as drink packages, shore excursions and more, with its new sale.

The Sale Before You Sail begins today, and is valid between September 3, 2021 - September 13, 2021.

It applies to all sailings between September 9 - September 30, 2022 (except Spectrum of the Seas and Charter Sailings).

Here is what is included during the sale:

BEVERAGE: Up to 40% off

• Classic Soda Beverage Package: 30% off onboard prices.
• Classic Soda Beverage Package + VOOM Surf & Stream 1 Device: Discount varies by ship.
• Dasani Water Cans: 40% off onboard prices. (Only on AL, AN, BR, HM, JW, OY, RH, VI, VY)
• Evian Water Bottles: 40% off onboard prices.
• Deluxe Beverage Package: Discount varies by ship
• Deluxe Beverage Package + VOOM Surf & Stream 1 Device: Discount varies by ship.
• Refreshment Package: 30% off onboard prices.

SHORE EXCURSIONS: Up to 35% off

• Shore Excursions: Discount varies by ship

INTERNET: Up to 50% off

• The Key: Discount varies by ship.
• VOOM Surf + Stream Voyage Package 1, 2, 3, 4 Device(s): Discount varies by ship.
• VOOM Surf Voyage Package 1, 2, 3, 4 Device(s): Discount varies by ship.

DINING: Up to 55% off

• Unlimited Dining Package on 3N – 9N sailings: Discount varies by ship.

ACTIVITIES: Up to 20% off

• All Access Ship Tour (Excludes GR)

Gifts & Gear: Up to 20% Off

• Anniversary Decorations with Champagne
• Happy Birthday Decorations with Chocolate Cake & Strawberries
• Happy Birthday Decorations with Vanilla Cake & Strawberries
• Inky Beach Set
• Inky Beach Towel (TicTacToe)
• Inky Travel Set
• Red Wine and Cheese
• Royal Caribbean Beach Towel
• Strawberries with Champagne
• White Wine and Cheese

PHOTO PACKAGES: Up to 70% off

• Photo Packages: From 5 - 100 Print and/or Digital Options: Discount varies by ship.
• Photo Package: Private Photo Session: Discount varies by ship.
• Photo Package: Picture This Private Studio: Discount varies by ship

SPA: Up to 30% off

• Spa: Discount varies by ship.

To check if your sailing has this new offer available, log into the Cruise Planner on Royal Caribbean's web site look for any available offers. Keep in mind that not all sailings may see the sale applicable, nor are all offers significantly cheaper than previously posted.

If you spot a better discount on something you already pre-purchased, you should be able to cancel the purchase and then re-purchase the same item under this promotion.

According to new documents filed with The Bahamas, the current plan is for Royal Caribbean's new Royal Beach Club in Nassau to be complete in May 2023.

In March 2020, Royal Caribbean announced a Royal Beach Club project they would build in Nassau on the western end of Paradise Island.

Royal Caribbean has 20 total acres of land, 13 of which is owned by the cruise line and an additional seven acres leased by the Bahamian government.

Royal Caribbean's Environmental Impact Assessment (EIA) revealed it plans to begin construction in October 2021, with a completion date by May 2023.

The project has been delayed a few times due to Covid-19. 

The EIA includes a few more details and concept art of what to expect when visiting the Royal Beach Club:

"The proposed project will include the development of Paradise Beach and Colonial Beach to create an arrivals area, family zone, water sports centre, food and beverage services, and swimming pool and back of house areas in support of a world class beach experience."

"It is anticipated that with the payment of an entrance fee, the experience will include access to the Royal Beach Club, lunch and the rental of a beach chair. For an additional fee, guests will be able  to purchase alcohol and sodas, a cabana, day bed, clamshell, and participate in watersports and local tours."

Read more: How Royal Caribbean invested in new port projects and tech during the cruise industry shutdown

"There will be an array of activities available to guests, including but not limited to snorkeling, scuba diving, kayaking, jet skiing, floating mat rentals, inflatable water slides, parasailing, nature hikes, volleyball and other sand and water-related activities."

"While the location is inherently beautiful, Royal Caribbean will also ensure that additional landscaping is planted throughout the site. As Paradise Island is close to the Nassau Port, guests will have direct and quick access to the harbour via water taxis."

"The construction of the water taxi harbour and dock may include dredging, seawalls, wave attenuators, docks and fixtures."

The Royal Beach Club will be able to accommodate about 3,500 together with 250 workers. 

Following an update by the U.S. Centers for Disease Control and Prevention (CDC) last week, two cruise lines have changed the amount of time guests have to get a negative Covid test before their cruise.

The CDC revised their screening testing and documentation requirements late last week for fully vaccinated passengers and those who are not fully vaccinated, for pre-embarkation, embarkation, and back-to-back sailing.

Specifically, the CDC updated their testing guidelines to recommend fully vaccinated passengers get their Covid test no more than 2 days before boarding or get a test on embarkation day.  It also lists unvaccinated passengers get their test no more than 3 days before the cruise.

As an apparent result of this change, both Carnival Cruise Line and MSC Cruises have changed their policies on Thursday.

Both lines are still accepting either an antigen or PCR test.

Carnival

Beginning with sailings that depart as of September 13, 2021, vaccinated guests must take a covid test within two days prior to the sailing date.

According to Carnival, if the sailing is on Saturday, the test may be taken on Thursday and Friday, and as late as Saturday, if you are guaranteed to receive your results in time for check-in.

Carnival is working to set up mobile pre-cruise rapid testing sites at all of its homeports as a back-up alternative for vaccinated guests who aren’t able to make arrangements. Additional details are forthcoming.

MSC

MSC Cruises also updated their policy for all cruises departing from Miami and Port Canaveral beginning November 1, 2021 and onward.

For these sailings, All guests 2 years and older — regardless of vaccination status — must provide documentation of a negative Covid-19 test taken no more than 2 days before arriving at the terminal for embarkation.

What is Royal Caribbean's policy?

As of right now, Royal Caribbean's policy has not changed for sailings from U.S. Homeports and Nassau, Bahamas.

All guests age 2 and older — regardless of their vaccination status, departure port or the length of their cruise — will need to take a COVID-19 test (PCR or antigen) with an accredited test provider, such as a drugstore chain or diagnostic lab, no more than 3 days before arriving at the terminal and show their negative test result upon arriving. 

In addition to the pre-cruise test, kids will take one or two more tests, depending on the length of the cruise. Royal Caribbean’s test provider will administer these, at no cost to children under the age of 12.

• On boarding day, kids will take a complimentary rapid PCR test during check-in at the terminal. We’ll send registration details via email before departure.
• For cruises that are 5 nights or longer, kids will take a complimentary antigen test onboard before the cruise ends. Vaccinated guests who require a COVID-19 test for re-entry into their country may receive one onboard as well. Guests will be notified onboard about how to register for this test.

Guests under the age of 2 have no testing requirements.

Read more: I tried the at-home Covid-19 test that Royal Caribbean accepts

One of the big changes to cruise ships since Royal Caribbean restarted sailing likely is not going away.

Ever since the first Royal Caribbean ship restarted sailing, the buffets onboard moved from self-service to full-service, meaning crew members now serve guests instead of guests serving themselves.

The rule change was one of many new health protocols introduced to lower the chance of Covid-19 transmission between guests and crew members, and this rule may end up being a change that makes sense even beyond Covid.

Royal Caribbean Group Chairman and CEO Richard Fain mentioned in a recent interview he thinks crew serving guest food at the buffets is just a better approach, in addition to protecting health.

"On board, the buffet, where it's now being served to you instead of you picking up the tongs yourself. And I suspect that for us, that will be a permanent feature, because independent of the health reasons, it's just better."

Mr. Fain said having crew there to serve keeps a closer eye on when refills are needed, so there is less waiting for guests, "What it means is the food ends up being a little bit fresher because we tend to have somebody right on it as the plate gets empty, they go one is another one of that."

He acknowledged that without the pandemic, it was not an idea they would have considered.

Early on in the pandemic, there was a great deal of concern buffets would not be available at all.  While fine dining is a major part of cruising, the buffet is a staple of the experience.

When ships restarted sailing again, the buffet was indeed there, but it had the crew members standing behind the buffet with the tongs in hand.

Drinks in the buffet are also served by the crew.  Crew members hand guests a cup of water, tea, or coffee instead of guests grabbing it themselves.

Guests now walk up to a buffet station, and ask the crew member to serve them a particular item.

Other health protocols implemented in the buffet include scanning SeaPass cards when going in and out of the venue to ensure there is not overcrowding, certain tables blocked off to ensure social distancing, and even signs on the floor to show passengers where to stand while in line for the buffet at a safe distance.

Royal Caribbean also added a reservation system for the Windjammer, where guests could optionally reserve a time in advance via the Royal Caribbean app, although that has not yet been necessary on any sailing so far.

While Mr. Fain did not address the subject of dinner in the buffet, it remains another top question among cruisers.

Currently, the Windjammer is only open for breakfast and lunch onboard.  It is not open for dinner.

The reason why the Windjammer remains closed for dinner is there are simply not enough people onboard the ship.  At dinner, specialty restaurants, the main dining room, and other complimentary dining venues all vying for guests.  With ships sailing with less than half a ship's normal capacity, Royal Caribbean decided to keep the Windjammer closed for dinner.

From what I've heard from Royal Caribbean, the Windjammer will remain closed for dinner until ships reach around 50-60% capacity again.

There will soon be a new area of Royal Caribbean's private island in The Bahamas to enjoy.

Royal Caribbean announced on Tuesday an expansion to Perfect Day at CocoCay with a new area.

Royal Caribbean International President and CEO Michael Bayley revealed in an email to Crown and Anchor Society guests plans for the new area.

"I can also hardly wait to share more news about our plans in The Bahamas, including another expansion to make Perfect Day at CocoCay even more perfect with an entirely new experience we’re calling Hideaway Beach — you heard it here first!"

There were no additional details, but this is the first expansion of the private island since the completion of the Coco Beach Club in early 2020.

Prior to the cruise industry shutdown of 2020, Royal Caribbean alluded to the idea of expanding CocoCay following the early successes of the Perfect Day makeover.

Where could Hideaway Beach be located? Much of the western end of CocoCay is undeveloped.

Royal Caribbean has utilized the area immediately west of Thrill Waterpark for supplies, lodging, and other backstage needs.  But the beaches to the west and south are unused.

Of course, cruise fans are excited to know what will be part of the Hideaway Beach area.

There has not been a trademark filing yet with the United States Patent and Trademark Office, so unfortunately no clues in any of those filings yet.

What do you think Hideaway Beach will be? Share your predictions in the comments below!

With all the changes and updates related to Royal Caribbean's return to service, the cruise line's CEO shared a new update.

Royal Caribbean International President and CEO Michael Bayley sent an email to Crown and Anchor Society guests with a look at the most important facts related to the restart process.

Royal Caribbean has been busy with getting its ships back in service, and there have been a lot of changes and tweaks along the way.  With half the fleet back in service, Mr. Bayley took some time to provide cruisers with where things stand.

Here is everything Mr. Bayley included in his email update to guests.

Halfway to the goal

In just a few short months, 13 of the 26 ships in Royal Caribbean's fleet are now back in service.

"It has been full steam ahead since June, when Adventure of the Seas became the first Royal Caribbean International ship to sail the Caribbean after many months," Mr. Bayley noted.

The plan is for every single ship to return to service by spring 2022, as outlined by the cruise line in an update earlier this month.

"It’s onward and upward on all fronts — including several new developments I’m excited to share with you!"

Mr. Bayley also pointed out that every single of the test cruises in the United States have "passed with flying colors", coinciding with the effective health and safety measures onboard.

More ships will be restarting very soon, including Oasis of the Seas from Cape Liberty on September 5.

He also pointed t o other ports being able to resume cruises, such as Tampa, Florida and San Juan, Puerto Rico in October and November.

Perfect Day at CocoCay expansion

Snuck into the email was an announcement of a new expansion to Perfect Day at CocoCay.

The new area is called "Hideaway Beach", and there were not many details included.

"I can also hardly wait to share more news about our plans in The Bahamas, including another expansion to make Perfect Day at CocoCay even more perfect with an entirely new experience we’re calling Hideaway Beach — you heard it here first!"

"A herculean effort"

Thus far, over 160,000 guests have sailed on Royal Caribbean cruises from ports in the U.S., U.K., The Bahamas, Cyprus, Italy, Singapore and Spain.

Mr. Bayley gave credit to the hard working crew members who made this all possible, "This has been a herculean effort, and throughout it all, our crew have been the shining stars you’ve always known them to be. "

"Their commitment, positive attitude and smiling faces have made this all possible. And we can see the results of their impact in the feedback and record-setting guest ratings."

Adjusting to changes

Mr. Bayley also talked about the challenges the cruise line has faced in dealing with changes. 

"Our health and safety measures will adapt to however many more curveballs and changes COVID-19 may have for us, including requirements from various countries and authorities."

He pointed to a recent change, where The Bahamas issued a new policy prohibiting anyone over the age of 12 that is unvaccinated to be able to visit their ports on a cruise ship.

The result is all ships sailing from Florida visiting The Bahamas now requires guests 12 and older be vaccinated.

"This now means every Royal Caribbean cruise from the U.S. will sail with fully vaccinated guests, while still welcoming children under 12 who are ineligible for the vaccine today."

Crown and Anchor Society update

With the email going out to Crown and Anchor Society guests, a lot of eyes are focused on the onboard experience for the cruise line's customer loyalty program.

Mr. Bayley said they are bringing back several Crown & Anchor Society benefits that were paused due to Covid-19.

As of September 1, this includes:

• The Diamond Lounge is fully opening its doors to welcome more Diamond members and above
• The exclusive Diamond Plus and Pinnacle Club Top-tier Event 
• Complimentary breakfast in specialty restaurants for Pinnacle Club members 

Mr. Bayley also referenced the recent announcement for Pinnacle Club members that will have access to a new lounge while the temporary pause on access to the Suite 
and Concierge lounges remains in effect.

"Pinnacle Club members, please know we have been determined to bring you a dedicated space to come together in the meantime."

"This will be available to each member through November 1, during which we’ll consistently evaluate the current public health circumstances for everyone’s well-being on board. We’re committed to returning this benefit to you as soon as practically possible."

Read the full email

If you want to read the entire email, here is a copy.