My favorite hack for a cruise ship shore excursion just went on sale for Black Friday

In:
26 Nov 2024
By: 
Matt Hochberg

Now is a great time to take advantage of Black Friday sales to save money on shore excursions.

San Juan hotel day pass

While Royal Caribbean has already discounted shore excursions as part of its Black Friday sale, I've found extra savings on the my go-to beach day idea.

When I'm on a Caribbean cruise and want a beach day, I usually book a day pass to a resort instead of taking a taxi or booking a traditional shore excursion that takes me to the beach.

There are a few sites that you can buy day passes to popular resorts around the Caribbean, and ResortPass.com just announced a new Black Friday discount.

Black Friday deal for ResortPass

When you book with the ResortPass app (free to download) and use the promo code EARLYBFAPP, you'll save $50 off the purchase of at least $200 or more.

It's not clear when the code expires exactly, but it's available now.

The added discount knocks out the service fee and saves a little bit on top of the overall cost.

Why I love resort day passes

Margaritaville resort

The reason why I prefer getting a day pass is because it offers more amenities than you'll typically find at a traditional beach excursion, and that's so helpful for families.

Websites like ResortForADay.com or ResortPass.com make it simple to enter the island and date that you'll be visiting, and find a list of options.

Some resorts offer all-inclusive, while others are merely access to the facilities and you can optionally pay for food and drink.

RIU Palace in Aruba

Each resort has a per-person cost, and it means you could use their beach, pool, and even other facilities.

I've found in the popular cruise ports many different choices of places to go.  Nassau, St. Maarten, St. Kitts, and other ports have a few places to consider.

It's easy and simple way to book, and in a few clicks you will have a confirmation of the date and resort.

I like that ResortPass offers more than just a day pass. In some cases there are hotel rooms or cabanas you can rent for the day.

On a recent visit to St. Maarten, we booked a cabana at the Morgan Resort.  It includes admission for up to 8 people, and their pool is fantastic.

When we visited St. Kitts, there was a Marriott that included a hotel room.  This meant we could shower, change, and nap in the room. Plus, the air conditioning was a nice break when it got too hot.

Warwick resort

The variety of choices is a lovely bonus for those that want more than just access to the beach or pool.

One thing to keep in mind is transportation is not included, so you'll need to arrange that on your own. 

I just walk to the taxi stand in the port and grab a taxi.  On the way back, the resort is able to hail a taxi for you.

Costs for a day pass

Morgan resort

Depending which island you visit and how much you want included, the prices for a day pass vary.  However, I find the prices quite reasonable.

A day pass at The Morgan Resort in St. Maarten costs $60 per person, while the cabana is $480. If you're in Nassau, Bahamas, a day pass to Margaritaville Resort costs $132 for adults and $66 for kids, and it includes access to their waterpark too.

Prices depend on a lot of factors, and you could easily find a cheap pass at a no-frills resort for as little as $25.

Pool day

ResortPass has a fairly flexible cancellation policy. Unless explicitly stated otherwise, bookings for day passes can be canceled up until 11:59 p.m. the night before your reservation, while cabanas, daybeds, and day rooms can be canceled until 10 a.m. the day before your reservation. You can opt for either a refund to your credit card or a ResortPass credit. 

Being able to cancel at the last minute is really helpful if bad weather is forecasted. Remember, Royal Caribbean requires at least 48 hours notice for a refund on a shore excursion.

ResortPass is a good deal for cruisers that want flexibility

Pool in Puerto Vallarta

I think the ideal ResortPass customer is someone that values having more in their beach day than just the beach.

You get to enjoy resort-level amenities without being a customer, and having the choice of pool and beach, along with chairs, shade, wifi and food or beverage options is a great add-on.

Families will love the choice of beach or pool, and not having to search for food is a godsend. Convenience is the name of the game with a resort day pass.

Resort in Mexico

Of course, going to a public beach is almost certainly going to be cheaper, but you're on your own to figure out everything else beyond the beach. 

Royal Caribbean shore excursions make a beach break a bit simpler to book, but I find I get more value from a day pass, even if I have to coordinate transportation on my own.

Before booking, you'll want to weigh the resort amenities you get for the price and determine if it's the right cost for you.

The ResortPass site (and app) is easy to use, prices are reasonable, and their cancellation policy is fantastic.

Is Royal Caribbean working on adding a treehouse to its cruise ship or private island?

In:
26 Nov 2024
By: 
Matt Hochberg

Royal Caribbean is known for coming up with some wild ideas, so is a treehouse next?

Treehouse coming to Royal Caribbean?

Over the years, Royal Caribbean has pushed the envelope not just in big ship designs, but also cabins.

When Icon of the Seas launched in 2024, it has a three-deck-high Ultimate Family Townhouse.  That's a generation ahead of the Ultimate Family Suite that first debuted on the Oasis Class ships.

Now we might be on the precipice of the next idea, the Ultimate Family Treehouse.

Royal Caribbean filed a trademark application with the United States Patent and Trademark Office for a few ideas, including the treehouse.

  • Ultimate Family Treehouse
  • Ultimate Family Cabana
  • Ultimate Family Townhouse
  • Ultimate Family Suite
  • Ultimate Celebration Cabana
Ultimate Family Townhouse sign

The trademarks for the Townhouse and Suite are well established, but the others are new.

Trademark applications are notoriously vague, and they rarely offer much insight into what the cruise line may offer.

In addition, Royal Caribbean often trademarks names and ends up not using them at all.  It's simply a mechanism for reserving the idea, just in case they decide to act on it later.

Ultimate Family Townhouse

For the Ultimate Family Treehouse, it was trademarked on November 19, 2024 and is under the category of "Cruise ship services".

Until Royal Caribbean announces something, we can only dream as to what it could refer to.

The most likely ideas are either a new type of cruise ship cabin on a ship, or a type of accommodation at one of the line's private beaches.

Mexico beach club

Royal Caribbean recently revealed it's designing a new private destination in Mexico, as well as a beach club concept in Cozumel, Mexico and the South Pacific.

It's possible this treehouse could fit right into the motif of a tropical getaway, where passengers could book an opulent and exotic place to hang out.

Or it could be a new stateroom that includes more of an open-air concept to it.

Innovation lab mockup for Royal Promenade

The Product Development team is usually involved a number of projects at once, and not all of them see the light of day.

Royal Caribbean never comments on trademark applications, so there's no announcement yet.

Ultimately, the treehouse will be something to keep an eye out for to see if it ends up being a project.

Previewing the Ultimate Family Cabana

Ultimate Family Cabana concept

One of these trademarks is probably going to happen, because it was leaked already.

Royal Caribbean's Senior Vice President and Chief Product Innovation Officer Jay Schneider shared a glimpse of the project when he spoke with travel agents during a webinar in July 2024.

The project was in reference to the beach club Royal Caribbean is building in Nassau, Bahamas that will open next year.

Paradise Island Beach pool render

"We're dreaming of possibly an ultimate family cabana," he said. The concept was to follow in the footsteps of having the Ultimate Family Suite and Ultimate Family Townhouse, which are over-the-top suites that pack in just about everything a family might want in a cruise ship cabin.

That's all he said about it, but in my experience, if Mr. Schneider bothers to talk about something in a remotely public setting, it's usually an indication of an idea that has merit.

Of course, plans change and it may not end up being a thing.

Topping the Ultimate Family Townhouse

Ultimate Family Townhouse

Until something gets announced, the most over-the-top cruise ship cabin to date is one giant suite on Icon of the Seas.

The Ultimate Family Townhouse measures 1,772-square-feet and features an in-suite slide, movie-viewing room, a karaoke machine and spacious indoor living spaces. 

Ultimate Family Townhouse kids bedroom

There's also 751 square feet of outdoor space, divided among two balconies and a "backyard" with a ping pong table, outdoor seating and a white picket fence leading directly to all the Surfside neighborhood attractions. 

When Star of the Seas launches in 2025, the Townhouse will get an "uplift" and "will get really a new look to it."

Feedback from passengers on Icon compelled Royal Caribbean to make changes to the cabin on Star.

Crew member reveals the truth about tipping on a cruise ship, hiding ducks, and more

In:
25 Nov 2024
By: 
Elizabeth Wright

Tipping is a controversial topic, especially when it comes to cruise lines, where gratuities are often pre-paid or automatically added to your bill. 

Crew-Tip-Secrets-Hero

Instead of getting caught up on the monetary aspect, one crew member took to Reddit to share their thoughts on how you can show your appreciation to those working to make your time onboard so memorable.

The crew member, known by their Reddit name SolAreiaLivros, explains how they've worked on ships like Adventure, Allure, and Wonder of the Seas. 

"Your cash tips, no matter how big or small help us (most especially [crew] from 'developing' countries like myself) tremendously. We are paid a livable wage, and well! But every dollar is something extra we can bring back home to our families," they write in the post shared to the r/royalcaribbean thread

Cash

"But if you prefer not to tip, that is completely okay!! Here are some other ways you can show your appreciation to [the crew members who] made your cruise extra special."

Post-cruise surveys

Post-Cruise-Survey-Allure

There's a reason so many crew members talk to guests about the post-cruise surveys. Not only do they allow you to provide feedback on your cruise vacation but you also have the opportunity to shout out hardworking crew members. 

The survey itself is short. In addition to a few brief questions about crew members, you're also asked about the food's quality, shore excursions, the ship's overall maintenance, and entertainment. 

SolAreiaLivros shares that when they're personally mentioned in surveys and reviews, they can earn a day off, a Very Important Crew (VIC) scratch card, a free specialty meal, or stay in a guest cabin for one sailing. 

Post-Cruise-Survey-Allure-2

The VIC card lets them scratch for perks like free internet and room service, a day off, discounts at the crew store, cash, and more. 

Surveys are especially important to crew members like waiters. When their ratings go down, they're at risk of having fewer tables to wait on, resulting in fewer tips. For waiters in specialty restaurants, low ratings could even lead to them being reassigned to the Main Dining Room, which is typically much more stressful and demanding.

"If mentioned enough times, we can get nominated to be [the] Employee of the Month. Winning Employee of the Month has quite a sum of cash prize," they add. 

Read more: Tipping on a cruise ship: What you should and shouldn't do

Small notes and letters

Thank-You-Stationary

Did one crew member go out of their way to deliver an exceptional experience? Don't be afraid to write them a short thank you note before disembarking. 

Whether a bartender who made your drinks perfectly or a fun activity host, taking a moment to show your appreciation with a handwritten note can make a huge difference.

SolAreiaLivros says, "I have personally received small notes folded into fun shapes from guests and I still have them in my wallet to this day. Reading these notes from guests at the end of a long day of work makes all the hard work feel worth it."

Read more: 7 most important crew members to meet on your cruise ship

Remembering the crew member's name

Bar crew members

SolAreiaLivros emphasizes how much a simple acknowledgment, like remembering a crew member's name, can mean: "...a guest remembering us and calling us by our names makes us feel seen and appreciated."

"As you all well know, we work onboard without [days off] and days can be really long. You have no idea how a simple thank you can make a crew’s day."

For example, when you see your cabin steward in the hall, address them by their name and ask how they're doing. Similarly, you can greet your Main Dining Room staff each evening by their names.

Collecting cruise ducks

Hiding ducks

What started as a quirky activity for those who wanted to share their love of cruising has grown into a worldwide craze, with Facebook groups and online forums dedicated to duck hunting on cruise ships. 

However, passengers aren't the only ones who love collecting ducks! "[Crew members who] have little kids back home LOVE collecting ducks," says SolAreiaLivros, "My cousin whose dad also works for Royal [Caribbean] grew up looking forward to receiving new duckies from her dad after every contract."

That said, SolAreiaLivros added that she knew a fellow crew member who was fired because of collecting ducks. If you're cruising and a crew member mentions they have young children at home, consider giving one directly to them. 

Read more: Why some people hate hiding ducks on a cruise ship fad

Be careful with larger gifts

Onboard-Shopping-Watches-Allure

While on the topic of giving gifts to crew members, be aware of things that could get them in trouble, like alcohol and items purchased from the shops onboard. 

"[We cannot] bring home any item from the shops unless we have the receipt," explains SolAreiaLivros, "[If you want to gift something from the store,] find the manager of that department and let them know that you're going to give this certain gift to (insert name of [the] crew [member])."

They add it's best to be done in an area where CCTV is available. However, note that some crew members may reject gifts if they're afraid they'll get in trouble over it. 

Read more: 7 things you should never buy on a cruise ship

The best gift SolAreiaLivros received was a picture of themself and a few guests while working in 150 Central Park, a specialty restaurant on Oasis Class ships. 

"I did not expect [for them to] buy it and gift it to me. It was in that nice 150 [C]entral [P]ark folder with a keychain inside and a note from them wishing me blessed years ahead in my career." In fact, they say they got a promotion two sailings after receiving that present! 

Another gift idea from SolAreiaLivros is laundry detergent. Crew members must buy their own in the crew grocery or in port, so gifting it helps save them money. 

Royal Caribbean gratuities 

Crew members

Royal Caribbean automatically charges each guest's SeaPass account a gratuity fee each day of the cruise to recognize the service provided by crew members including cabin stewards, head waiters, waiters, and assistant waiters. 

As of November 1, 2024, the daily gratuity amount is $18.50 per guest, per day for guests in standard staterooms (i.e., inside, ocean-view, and balcony cabins, as well as Junior Suites). 

Guests in Grand Suites and above will pay $21.00 per person, per day in gratuities. The daily gratuity amount is the same for all passengers, regardless of age. This means a family of four staying in a balcony stateroom will pay $518 in gratuities during a weeklong cruise, while the same family in a suite can expect to pay $588 for a 7-night cruise. 

Enjoying a cocktail

Gratuities, or tips, aren't included in Royal Caribbean's base fare. Some passengers prefer to prepay them in advance, as it helps them appropriately budget for their vacation. Plus, guests who prepay their gratuities don't have to worry about increases, as they're grandfathered into the lower rate. 

These automatic gratuities are controversial because they can feel impersonal or mandatory to some passengers, taking away the choice of rewarding exceptional service.

SolAreiaLivros concluded their post by saying they aren't well versed about gratuities, asking respondents to refrain from asking questions about them to avoid misinforming people.

Read more: Gratuities on Royal Caribbean: How tipping works

I went to the controversial cruise ship activity to see if its reputation is as bad as I've read

In:
25 Nov 2024
By: 
Calista Kiper

If there's one activity on a cruise ship I've heard the most negative comments about, it's the art auction.

While some cruisers seem to enjoy the art auctions, it's hard to overlook the lawsuits and negative comments surrounding how the auctions are conducted.

Multiple lawsuits and employee turnover on vessels have given the dealer a less-than-sterling reputation.

According to Bloomberg Business, the company was subject to almost a dozen lawsuits between 2008 and 2016.

On the other hand, some cruisers praise the opportunity to buy art directly during their cruise. They happily purchase artwork that will hang in their home for years to come.

Read more: What should you not buy on a cruise ship?

Are cruise ship art auctions really as bad as people say?

I've never been to an art auction, much less one on a cruise ship, so I decided to find out for myself.

On my recent 7-night Freedom of the Seas cruise, I attended a Park West art auction.

According to the auctioneer's introduction, Park West believes in making art accessible for everyone.

"Park West Gallery strives to create an entertaining, educational, and welcoming atmosphere that ignites a passion for the arts," the company's website reads.

"Park West’s mission is to make the art world accessible, helping its clients build lasting memories through collecting events, educational seminars, and art exhibitions."

The company conducts 200 auctions a week worldwide—everywhere from cruise ships to Hawaii. Park West has been selling artwork on Royal Caribbean (and Celebrity Cruises) ships since 1995.

Park West represents over 400,000 original artists and claims to sell original pieces. Original is defined by the dealer as "any artwork created directly under the control and supervision of the artist."

According to Park West, this includes one-of-a-kind artwork or limited-edition graphic works. 

However, multiple lawsuits against the company allege that the works sold are merely mass-media prints. These reproductions of original paintings are signed and approved by the artists but are far from one-of-a-kind pieces.

The auction welcomed all cruisers, even those there for the free champagne

First, the auctioneer invited everyone to walk around the gallery and gaze at the available artwork.

Cruisers who liked a certain piece could leave a sticky note on the frame, or speak to the art gallery staff directly.

The pieces varied in genre, from colorful sculptures of anthropomorphic dogs to patriotic eagles, and classic portraits of pale women.

I was intrigued by the artworks that cruisers started to pick out as their favorites: once one sticky note appeared, more would be placed on the same piece.

Most attendees, like myself, were only there to observe and drink the free champagne, but a surprising amount filed into chairs to begin bidding.

At least 30 of my fellow cruisers held bid cards and looked ready to buy their favorite artwork. A server came around with a tray of champagne, passing flutes to every guest present.

As the auction began, the auctioneer sprang to life, speeding the process along with that famous droning voice.

At the beginning, he explained that he would clack his gavel against the podium when each artwork sold.

I was shocked to hear the clang nearly every 3 minutes—every piece of artwork sold right away.

The prices ranged from $500 to $1500, and I couldn't discern any metric of value for the artwork. Pieces that were more colorful, simplistic, and blocky sold for thousands of dollars, while the complex, watercolored artwork painted in tiny brushstrokes was less popular.

Park West used more clever sales tactics

The auctioneer's job was clearly to help sell the pieces, so he played up the creativity or unique print of the artwork.

I was hoping to learn more about the modern art scene by attending, but I was disappointed there was little substance beyond the sales pitch.

Besides highlighting Peter Max, a famous pop artist, little context was given about the art pieces and artists.

I noticed that the auctioneer used more sales tactics to sell the artwork. For example, he created a false sense of urgency by promising that artwork would only be sold at a discounted price to the first two attendees who raised their cards, but then inevitably extending the sale to everyone who jumped in.

Founder & CEO Albert Scaglione stated in 2009 that Park West has never misrepresented the value of its art.

“The value is whatever price the seller can find a buyer that will pay for it," he said.

Park West's auctioneer did announce that they encourage buyers to individually appraise the artwork—"Don't just take our word for it!" 

In addition, the auctioneer was honest about costs and any additional fees.

He announced that cruisers who purchased a piece or won one in a raffle still have to pay the cost of shipping for the artwork.

The auctioneer also explained that the frames we saw were not included in the price. Customers could pay for Park West to fit and add a different frame, or simply choose one on their own.

Park West offers 18-month financing for buyers, which, in my opinion, creates a dangerous sense of security.. Cruisers could bid on artwork they can't actually afford, trusting in the ability to spread the payments out over a year and a half.

The auction moved quickly, but as a passive observer, I found myself both bored and horrified

I could hardly believe that cruisers were spending thousands of dollars on seemingly random artworks—and doing so so quickly!

The auction moved quickly, with unique features like a "mystery bid." 

Four artworks were placed backward on stands, and buyers bid at a discounted price to purchase the unseen artwork. All four mystery pieces sold for $1200.

Read more: 5 Costly lessons learned on a cruise (and how to avoid them!)

Bottom line, cruise ship art auctions are worthwhile for the novel experience, free champagne, and the chance to spend a lot of money on a piece of art.

If you're not looking to purchase an artwork, you'll gain just as much value from independently pursuing the art around the ship. 

Since I didn't purchase any art, I can't speak to the validity of the artwork and sales practices, but I did notice some pushy sales tactics at play.

Royal Caribbean News Round-up: November 24, 2024

In:
24 Nov 2024
By: 
Calista Kiper

Happy Sunday and Happy Thanksgiving weekend! I hope you enjoyed a wonderful holiday with family and friends! There is a lot of Royal Caribbean news to share this week.

Royal Caribbean released more of its Caribbean 2026-2027 deployments, including the world's largest cruise ships.

Waterpark view of Icon of the Seas

Both Icon of the Seas, and her upcoming sister ship, Star of the Seas, will homeport in Florida for the new itineraries.

Cruisers can now book 7-night Western or Eastern Caribbean cruises on Icon of the Seas, departing from Miami, Florida.

Star of the Seas, which enters service in August of 2025, will continue to sail out of Port Canaveral, Florida. The second Icon-Class ship will offer 7-night Western and Eastern Caribbean cruises.

Royal Caribbean News

New Video: No One Should Do These Things On A Cruise!

Have you subscribed to the Royal Caribbean Blog YouTube Channel? We share some great videos there regularly, all about taking a Royal Caribbean cruise! This week, we are sharing our latest video—No One Should Do These Things On A Cruise!—and don’t forget to subscribe here.

Royal Caribbean Blog Podcast

Liberty of the Seas sailing away from Port Everglades

The 550th episode of the Royal Caribbean Blog Podcast is now available at all our links.

Cruise veterans book their sailings as far in advance as possible—but why? And how should you plan your cruises years in advance?

In this episode, Matt explains how and when to book your new 2025 and 2026 cruises.

Please feel free to subscribe via iTunes or RSS, and head over to rate and review the podcast on iTunes if you can! We’d appreciate it.

The Black Friday deal I've bought on all my cruises, even though I get it for free

Working remote on a laptop from a cruise ship

Which Black Friday deals are worth spending on?

As a Pinnacle Club member of the Crown and Anchor Society, Matt doesn't have to spend extra on WiFi, but he still buys it while it's on sale.

Here's why—and how to take advantage of this month's deals.

I cruised for 3 days and 7 days on the same ship, and each sailing was a completely different experience

The length of your cruise is an important factor that affects every aspect of the experience.

Recently, Calista sailed on Freedom of the Seas for 7 nights, after trying a weekend cruise on the same ship.

The two cruises were shockingly different, and one sailing was better.

The lesser-known reservation change you can make up to days before your cruise

Oceanview cabin

Reservations are usually set in stone close to the date of your cruise. However, there's one change most cruisers don't know they can still make.

Royal Caribbean allows you to swap out people on your cruise reservation as late as 72 hours before the first day of the sailing.

8 changes coming to Royal Caribbean's next new cruise ship (and 1 returning favorite)

In:
23 Nov 2024
By: 
Matt Hochberg

We're less than a year away from the launch of Royal Caribbean's newest mega ship, and there are already a lot of changes coming.

Star of the Seas

Star of the Seas might be the second Icon Class ship, but she's not going to be exactly the same as Icon of the Seas.

Royal Caribbean has sprinkled updates here and there, but you might be curious what exactly the company has lined up for the ship.

There will be more reveals coming leading up to the ship's launch, but here's a list of what we definitely know will be different about Star of the Seas.

A new Broadway musical

Back to the Future

Perhaps the biggest reveal so far has been the announcement that Back to the Future: The Musical will be performed on Star of the Seas.

Royal Caribbean has a history of integrating Broadway show musicals on its ships, but it's been a few years since the last one.  In fact, the last few new Royal Caribbean ships did not get a Broadway musical.

With Star of the Seas, Royal Caribbean is looking to make big a splash, and they will offer a hit musical on the ship.

back to the future the musical

There will be slight adjustments to the running time of the show, but it will be the full musical and the best part is it's included with your cruise fare.  There's no additional cost to see the show onboard.

Royal Caribbean is working alongside the original creatives from the musical to make the iconic production come to life.

The first facial recognition cabins

Icon of the Seas interior cabin

Star of the Seas will be the first cruise ship to embrace facial recognition as a way to make it easier to get to your cabin.

Before you get too excited, this will be a limited test. Royal Caribbean likes to embrace new technology by easing into it first.

A small amount of cabins will serve as a pilot program. Beyond that, no other details are known at this time.

Based on a patent that Royal Caribbean filed, the idea is you could open your stateroom door with your face instead of a SeaPass card.

Star won't be bigger than Icon

Star of the Seas and Icon of the Seas render

It may come as a surprise that Royal Caribbean won't make Star of the Seas the biggest cruise ship in the world.

It's been Royal Caribbean's pattern to always build bigger and bigger cruise ships, but that won't be the case here.

Royal Caribbean's Senior Vice President and Chief Product Innovation Officer Jay Schneider confirmed this back in January 2024, "Star will not be a foot bigger. It will be 1198ft long."

"We don't feel a need to do that right now. Maybe we'll change our mind. Never say never. But that isn't the design intent."

The chief dog officer will also be on Star

Rover

Of all the things Royal Caribbean introduced on Icon of the Seas, arguably the addition of a "family dog" was one of the biggest hits with guests.

There will be another dog that lives on Star of the Seas. The dog's name is Sailor, and guests will be able to see and meet Sailor around Star.

Why a dog? The idea is since the Icon Class ships are so family focused, it makes sense to have a dog that makes it feel like home.

Enhancing the family area of the ship

Surfside

Icon of the Seas introduced the first family neighborhood, but Star of the Seas will expand it.

The idea is to "double down" on the family component to this ship, and to do that, they want Surfside to appeal to older kids as much as younger kids.

Royal Caribbean thinks Surfside was originally intended for ages 0-6, but Star will increase the age range appeal to about 10 years old.

Splashaway Bay on Icon of the Seas

They'll do that by adding new features to Splashaway Bay and the Playscape. 

Moreover, the Water's Edge pool will transition from parent and kid space to more of a kid pool. Originally the cruise line wanted to give a space for parents and kids to enjoy together, but in practice, kids took it over.  So it makes more sense to embrace that trend.

A new theme to the supper club restaurant

Couple at Empire Supper Club

There will be a new theme to the supper club restaurant on Star.

Instead of a New York theme that was found in the Empire Supper Club on Icon of the Seas, Star will have a Chicago theme to it. 

Known as the Lincoln Park Supper Club, this will be a glitzy extra cost restaurant with themed menu, music, all paired to the Chicago and Chicagoland area.

Royal Caribbean also let slip that on the unnamed third Icon Class ship, this restaurant will be themed to Hollywood.

A new hot tub

Pool

One of the primary focuses of Icon of the Seas was more aquatic offerings than ever before, and Star of the Seas will up the pool fun with a new hot tub.

It's not a major change, but Royal Caribbean had originally planned to add this hot tub on Icon of the Seas but removed it for fear the ship was too heavy.

As it turns out based on sea trials, it could have worked.

As a result, there will be a new hot tub on Star that doesn't exist on Icon.

The Pearl will look even better

The Pearl

The signature Pearl on the Royal Promenade will be even more impressive.

The Pearl will be improved to be more spectacular visually. Instead of a single color light ring in the back of each of those 3500 plus tiles, this version will have full multicolor rings.

The advantage is the Pearl will have much richer color throughout the entire Pearl, and that means Royal Caribbean can do more with utilizing it as a show element.

A new specialty restaurant concept

pier-7-icon-specialty

There's one restaurant that won't make it from Icon to Star, and that's Pier 7.

There's no word what will replace it, but we do know something else will be offered there on Star of the Seas.

For now, it's a white space reserved for something to be revealed later.

My friend got burned by booking non-refundable cruise fare. I now advocate these 5 cruise booking tips

In:
22 Nov 2024
By: 
Matt Hochberg

After a friend wanted to try a Royal Caribbean cruise because he knew of my love for it, he ended up losing money when he changed his mind later on.

Navigator of the Seas

I felt bad for my friend, partially because I felt somewhat responsible for not doing a better job explaining the pros and cons of cruise fares, and what to consider when you're booking a cruise more than six months in advance.

He didn't blame me one bit for his oversight, but I reconsidered what I'd tell him, or any friend, in the future that wants to try their first cruise.

It's easy as a cruise fan to overlook certain important details about booking a cruise. The fine print makes a difference, and while I inherently understand them, I shouldn't assume others do too.

Understand the differences between refundable and non-refundable cruise fare

The problem my friend ran into was he booked non-refundable cruise fare and then later wanted to change his mind.

Royal Caribbean offers two kinds of deposits when you want to book a cruise: refundable and non-refundable cruise fare.

If you booked non-refundable fare (or have made it past the final payment date), there are penalties for changing your mind on the ship, sail date, or both.

In my friend's case, he booked the cruise and then a few days later, wanted to shift dates. He was shocked there was going to be a change fee.

It was at this point I realized he booked non-refundable fare, and tried to explain the two pricing options he had when making the booking. It was too little, too late.

Non-refundable cruise fare is usually cheaper, and the difference can be negligible or even thousands of dollars. However, refundable cruise fare allows for changes and cancellations. 

Speaking of fare rules, it's just as important to know what happens if you cancel or change your mind after final payment date.

Regardless of if you booked refundable cruise fare or not, after the final date passes, there are major penalties for changes.

Depending on when you cancel, you could be out just the deposit, a percentage of your cruise fare or the entire cost of the cruise. 

When in doubt, book refundable

I would tell anyone that's trying a cruise for the first time and isn't totally certain of their plans to opt for refundable cruise fare for the flexibility it provides.

If you're booking a cruise less than six months early, you're probably close enough to your sail date that it's unlikely you'd change your mind.

Booking a cruise a year in advance is one of my top ways to save money, but I think the risk of changing your mind is higher.

The further out your cruise is, the more I'd lean towards a first time cruiser booking refundable cruise fare.

Shop around for special rates

Person using computer

It's so easy to discover a particular sailing and want to book it immediately, but you should shop around.

I know how tempting it is to find a great sounding vacation option and want to jump on it right away. Fear of it selling out or the price changing is something we all think about.

What I'd tell anyone to do before they book is to at least shop around a bit, especially when it comes working with a good travel agent.

Cruise prices

Travel agents do much more than simply book the cabin. Their services also include finding you the best deal, and often that's a result of special rates they have access to.

There are two kinds of special rates you should always ask about: group rates and consortia rates.

Theses are special fares that don't always get advertised, and they are the result of the agency negotiating special prices for their customers. Don't worry about why they have them, but know they can sell them to anyone.  There could be a chess players group on the same sailing as you and you could get their special rate, even though you will not see or interact with the group at all.

Buy travel insurance

Icon Terminal

While my friend changed his mind about his cruise arbitrarily, I started thinking about what would have happened if he lost his job, his wife became pregnant, or some other unforeseen situation that prevented him from going on a cruise.

Travel insurance is so much more than extra medical insurance, and it covers a variety of scenarios.

It is incredibly helpful when there's a problem before, during, or after your cruise. As an example, if you had a medical emergency outside the United States, most of the expenses would be covered (whereas your primary medical plan would not).

Cast

If you were to be injured before the cruise began and was unable to travel because of the medical condition you were in, travel insurance covers that.

There are so many more potential situations that travel insurance covers that would otherwise leave you on the hook financially. 

Verify final payment date

Calendar

While my friend never got to this point, I think it's also important for someone new to a cruise to verify exactly when they need to pay the full amount of the cruise.

Unlike airfare, there's only a deposit needed when you book a cruise early.

Royal Caribbean takes a deposit up front, and then doesn't require the rest of it to be paid until the final payment date, which is usually 90 days before your cruise.

Serenade docked

I've become complacent in waiting for my travel agent to email me a week or two before final payment date. But new cruisers won't necessarily have such a good system in place.

If you book through a travel agent, have them remind you when the final payment is due. If you booked directly with Royal Caribbean, mark your calendar and plan to make the payment several days before the final due date.

If you miss final payment, Royal Caribbean will cancel the reservation.

My $1,800 stateroom on Royal Caribbean's Brilliance of the Seas has the worst shower curtain, but the balcony was perfect

In:
22 Nov 2024
By: 
Calista Kiper

Do staterooms on Brilliance of the Seas still hold up to the Royal Caribbean standard?

Launched in 2002, Brilliance of the Seas remains a fan favorite.

The Radiance-Class vessel has a capacity for 2,543 guests, with a total of 1,075 staterooms onboard.

I recently sailed on Brilliance for a 7-night Western Caribbean cruise, calling upon Cozumel, Mexico; Georgetown, Grand Cayman; and Yucatan (Progresso), Mexico.

I booked an oceanview balcony cabin through the guarantee process. The guarantee selection offered a lower price in exchange for being assigned a leftover stateroom in our chosen category.

The total payment, with gratuities and fees, was $1959, or $140 per day, per person.

A few weeks before the cruise, Royal Caribbean assigned me a balcony stateroom located on the forward end of Deck 9: #9520.

According to online deck plans, the stateroom spans 167 square feet, with a 27-square-foot balcony.

When I first entered the room, I noticed that it felt small for a balcony cabin, but had some great amenities.

First, I opened up the closet, located to the right of the front door.

The spacious closet featured six large wooden shelves in the center. I like that the shelves were dividing the middle—it made it easy to split the closet with a travel buddy. We could each hang out clothes on one assigned side. 

The closet also had a multitude of hangers and an above-head storage space where the life jackets lay. 

Opposite the closet, I opened the door to the stateroom bathroom. 

The small space was brightly lit, with a large bathroom mirror. 

The tiny shower sat to my right, covered by a white cloth curtain.

The shower curtain was my least favorite part of the stateroom, as it appeared old and worn. Plus, it would either sway outwards, slashing water onto the floor, or inwards, clinging to me in the shower. 

Combined with the miniature size of the shower, it made showering inconvenient and frustrating.

However, our stateroom attendant did a great job of keeping the area clean, with fresh towels every day. 

The bathroom was equipped with multiple shelves, located behind the mirror or under the sink, for plenty of toiletries storage.

Outside of the bathroom, I moved on to explore the cabin desk. The long piece of furniture held seven drawers, plus more shelf storage behind the mirror. 

A ring light on the mirror and chair in front of the desk made it easy to transform into a vanity for applying makeup or choosing jewelry.

On day one, when I first opened the desk drawer, the top piece fell off in my hand. 

By day three, the piece was affixed back onto the drawer, and we didn’t have any further problems with the stateroom. 

I could tell that, despite Brilliance of the Seas' age, Royal Caribbean's crew members were working hard to maintain a quality environment. 

Despite the ship's age, the lights and amenities functioned well, and the stateroom appeared well-maintained. My only issue with the cabin was the shower curtain.

Beside the desk sat the stateroom TV, equipped with 20 free channels. Below that, I found the mini-cooler, which had just enough space to fit bottles of wine or small bowls. 

However, it wasn’t a true refrigerator; any ice left inside melted completely.

Read more: 6 things I loved and 3 things I hated about my Brilliance of the Seas cruise

Opposite the desk, I turned to find the couch. I was surprised by how small this piece of furniture was because other balcony cabins I've stayed in had slightly longer couches.

However, it was a comfortable place to sit or leave items on, and a lamp was conveniently placed above it.

 I also liked that a small table was placed next to the couch—I could leave it there to eat at or move it around for extra storage.

Between the couch and the stateroom bed, I found a long brocade curtain tied back. 

This could serve to divide the stateroom and keep out extra light. If one guest wanted to sleep while the other stayed awake, the curtain could divide the room to avoid disturbance.

The stateroom bed was wide and made up with white Royal Caribbean monogrammed sheets.

My travel buddy and I later asked for the beds to be separated, which our stateroom attendant did quickly and efficiently. 

Each bed was a comfortable place to sleep, with two pillows and a thick blanket.

On either side sat two bedside tables, each with a lamp above them.

Each bedside table had two sections: a drawer and a large shelf space underneath. 

The bedside table to the left also held the stateroom phone.

I appreciated that each lamp provided individual lighting and could control the stateroom’s main lights. I could turn off the lights without getting out of bed!

Past the bed sat a sliding glass door (covered by thick blackout curtains), which led to the cabin balcony.

When it was windy, the door was hard to push open, but the balcony view was always worth it.

The balcony space itself was small, only long enough to fit two chairs and a circular table.

However, it was a lovely place to sit, read, eat, or chat.

Read more: Inside cabin vs. balcony room on a cruise ship

I also liked that the table and chairs were waterproof and easy to wipe the rain off when the weather was wet.

The balcony added to the cruise experience, offering a convenient spot to check the weather and enjoy views of the ship sailing into and out of port.

At night, the sky was so clear amid the dark ocean, and we could see thousands of stars.

Two "nightmare issues" in Royal Caribbean's systems have frustrated cruisers for weeks

In:
21 Nov 2024
By: 
Matt Hochberg

Black Friday sales have introduced tremendous savings opportunities on a Royal Caribbean cruise, along with two particularly frustrating bugs.

Since Royal Caribbean kicked off its early Black Friday deals, there has been a coincidental introduction of two issues that have remained problematic.

There's no correlation that the issues have anything to do with the launch of the sale. Rather, the start of the problems coincides with the new promo.

If you've experienced either of these two issues, you are not alone.

Balance due error

Allure of the Seas

The worst of the two problems has been a strange billing discrepancy that warns of a cancelled cruise.

A variety of different cruisers reported this bug, where the person gets an email from Royal Caribbean informing them there is a balances due on an upcoming cruises, with a reminder that failure to pay in full would result in a cancellation.

Cruise Planner website

The issue is this is happening for cruises that have already been paid off in full. The first report was posted on November 12.

Skeet100 shared an example of the bug, "I canceled and rebooked a few things through cruise planner when the early Black Friday sales came up. " 

"As each of those refunds post to my credit card, they are also being subtracted by Royal from my booking.  So suddenly my paid in full booking now shows hundreds due."

Home phone

The result has been cruisers spending hours on the phone in order to try to resolve the issue. " I have spent over 7 hours on the phone with various representatives trying to get this resolved. They actually charged my credit card over $1,000 without my permission to try to fix their mistakes. I'm extremely frustrated with this issue and it is still not resolved," wrote LuvsCruising.

The working theory among cruise fans is this bug occurs when someone tries to cancel and rebook a pre-cruise add-on via the Cruise Planner website.

Black Friday offer

bobbydx wrote, "I think this is validation that they have some sort of mix up when refunding and actually are refunding what you paid for your cruise instead of what you paid for planner items. That is why it turns around and says you owe money for the cruise."

To be clear, not everyone that has cancelled and re-booked something in Royal Caribbean's Cruise Planner site has experienced this issue.

Similar issues were reported on a Reddit thread.

As a result of going through this exercise, Southern Dan warned others not to bother re-pricing things to avoid this potential issue, "I got my issue straightened out.  I will no longer be repricing anything during Black Friday sales, I will just wait to purchase everything then."

Wonder of the Seas in CocoCay

If you receive an email with money owed on a cruise you know you've paid off, you'll want to reach out to your travel agent immediately to resolve it.

I would recommend getting the issue addressed as soon as possible, as some reported their entire cruise being cancelled if action isn't taken quick enough.

Travel agent

PRMLVM shared their experience, "Our travel agent got a balance due warning on our upcoming cruise.  She showed them that the cruise was actually completely paid off.  This was after the final payment date, even."

"But then at the end of October, we got a slew of emails canceling all of our pre-booked packages (drinks, dining, key) etc since our cruise was canceled."

Wonder of the Seas aerial

Luckily their travel agent was able to confirm the cruise wasn't cancelled, but they had rebook all their add-ons at prevailing prices, re-reserve all dining venues, and lost their original check-in time.

"Many phone calls and tons of lost time fixing a problem they created.  We did get onboard credit to apply to the higher package prices, but the stress of all of it."

"And we still have not gotten our refund from their cancellations.  They said to give them a month.  Meantime, it's all  on our card still."

Spanish language change

App in Spanish

The other notable issue with Royal Caribbean's site lately is not nearly as dire, but still annoying to users.

Some have run into inexplicable changes in the site language to Spanish.

Once again, the issue is primarily limited to the Cruise Planner site where users can purchase drink packages, shore excursions, and other extras.

Royal Caribbean's website

The main menu and other aspects of the site change to Spanish without the user selecting that language.

"I've been having this issue for a while now.  The whole website isn't in Spanish but some of the "headers" in the Cruise Planner are," wrote WAAAYTOOO.

Tracy F added, "Same thing is happening with my app and the website all of a sudden certain things are in Spanish."

So far there does not appear to be a fix or way around it that anyone has reported.

The lesser-known Royal Caribbean reservation change you can make up to days before your cruise: "I wish I would have known"

In:
21 Nov 2024
By: 
Matt Hochberg

Royal Caribbean doesn't allow many changes before your cruise begins, but there's one important one you should know about.

Harmony of the Seas aerial

Once you pass the final payment date for your cruise, your reservation is pretty much locked in without incurring change or cancel fees.

The final payment is typically 90 days before a sailing commences. 

As an example, you cannot add someone or remove some from a reservation without repricing the entire cruise.  If you want to change the ship and/or sail date, that is akin to cancelling and rebooking, and that's rife with penalties and new costs.

I've noticed a lot of people are unaware they can swap people on the reservation without penalty, even right up to the sailing itself.

Known as a name change, Royal Caribbean will allow passengers to swap out a person on the reservation for someone else without a price change or penalty, even if they booked non-refundable cruise fare.

The cruise line will allow name changes right up to 72 hours before the cruise begins.

Oceanview cabin

The only "catch" is at least one person from the original reservation needs to remain on the reservation. 

There are many use cases for doing a name change. One common example is for newborn babies.

On the Royal Caribbean message boards, user Scotsman wanted to book a cruise for an unborn baby. Not only does the baby not have a name yet, but the baby does not have a birthday either.

Icon Baby 2_0

In this situation, you could book the baby as "Baby surname" and change the name later.  It's essentially a placeholder.

"I wish I would have known that name changes were allowed," wrote AlmondFarmer.

Another common scenario is a friend or family member that can no longer sail.  Boyfriends and girlfriends break up, a spouse is called back to work, or a friend is no longer a friend.  

Royal Caribbean would allow you to swap out someone for another person on the reservation.

Name swaps, but not adding or subtracting

Family at Thrill Waterpark

There's an important distinction with this rule, and that is you can swap people out, but not add or remove.

In Royal Caribbean's reservation system, adding or subtracting a person from the reservation (and thus changing the total amount of passengers booked in the cabin) will trigger a reprice.

A reprice is tantamount to making a new booking at prevailing rates. 

Junior Suite

So in a scenario where there are two people booked on a cruise, you could change person A or person B with person C without a price change.

But if you wanted to remove person B without a replacement, you'd incur a change.  Similarly, if you tried to add person C to the reservation, that would be considered a change.

In a scenario where person B can no longer cruise and there is no replacement, your best bet is to leave person B on the reservation and no-show to the ship without them.

Royal Caribbean will later refund port fees and taxes for person B.

Other Royal Caribbean policies you might not know about

Anthem of the Seas in Bilbao. Photo by Matthew Woolner

Name swapping is a great trick to remember for the future, and there are other things you might not have known about that are also equally helpful.

Residents of certain countries are able to re-price a cruise before final payment if the price goes lower than what you originally booked.

It's not a well-advertised policy, but I've used it time and time again to save money.  

Cruise prices

Travel agents can do it easily on their end, whereas those that book directly with the cruise line need to call in to get it done and some of the phone agents are unaware of it (or confuse it with the 48 price protection policy).

It's open to residents of the United States, Canada, and a few other countries. Notably, resident of the United Kingdom are not eligible for it due to local laws.

As long as the price of the same exact room category is lower than you paid and you are before the final payment date, you can get a price adjustment to the lower price. It has to be the same cabin category, such as D4 or CB. 

Oceanview cabin

This tip can go one step further, as it can sometimes be advantageous to change from refundable deposit to non-refundable deposit right before the final payment date.

It may seem silly, but sometimes it's cheaper to change the deposit type from refundable fare to non-refundable a day or two before final payment is due. That's because Royal Caribbean's pricing algorithm sometimes drops the price for different fare types.

If you know you're going to sail and make final payment date, switching to non-refundable cruise fare is easy savings.

Ordering drinks from a waiter

The other useful policy a lot of cruisers are surprised to hear about is the workaround to Royal Caribbean's drink package rule.

If one adult tries to buy the Deluxe Beverage Package (the unlimited alcohol package), then all the other adults in the same cabin have to buy it too.  

There are situations where buying a drink package that includes alcohol wouldn't be practical, such if someone was pregnant or couldn't drink for medical reasons.

The lesser-known alternative is to call Royal Caribbean and explain the situation.  They'll allow the other adult to buy the Royal Refreshment package instead, which would save a lot of money.