Royal Caribbean's Radiance of the Seas will not have to cancel its next cruise, but it will need extra time to fix the issue onboard.
Guests on the April 26 sailing of Radiance of the Seas were advised on embarkation day that their sailing will still take place, albeit with an extra two days in port before they can leave.
Earlier this week, Radiance of the Seas suffered a propulsion issue that appears to have disabled one of the ship's engines.
During the four night sailing from Los Angeles to Vancouver, guests experienced a brief stop and then the ship resumed sailing but with only one engine operational. Guests were quickly informed the ship has, "a technical issue with one of its propulsion systems" and the rest of the planned port stops would be skipped.
Radiance made a direct course for Vancouver, where it was able to dock late last night and allow new passengers onboard today as scheduled.
Unfortunately, the start of the Alaska cruise season will be altered due to the propulsion issue.
A letter given to guests on embarkation informed them that the ship needs additional time to make the necessary repairs, "While repairs for the technical issue that we encountered on our previous sailing are still underway, we discovered that we're going to need some extra time to get the ship in tip-top shape for you."
As a result, the ship won't leave Vancouver until Sunday night, "Although we'll conduct our boarding as planed for our April 26th, 2024, Radiance of the Seas sailing, we'll now set sail on April 28, 2024."
While the ship will remain in port for a few days, the terminal will be closed so passengers will be unable to disembark to explore Vancouver during the delayed time.
In addition, the revised itinerary means it will skip a scheduled visit to Juneau, Alaska.
Radiance had planned to conduct its first 7-night Alaska cruise of the 2024 season with this sailing.
Compensation for the delay
Royal Caribbean apologized to guests for the inconvenience this technical issue has caused, which has now impacted two sailings.
"We're terrible sorry for this last-minute change. We understand this news is disappointing, but we hope you'll join us on the alternate itinerary planned," the letter said.
Radiance will sail the Inside Passage on April 29, followed by a visit to Icy Strait Point and Ketchikan, Alaska before returning to Vancouver.
Read more: Alaska cruise ports guide
In addition, Royal Caribbean is offering compensation for the last-minute change of schedule.
Guests will receive:
- A refund of two days of cruise fare in the form of onboard credit
- A Future Cruise Credit value of two days of the cruise fare paid to use towards the booking of another cruise
- Refunds for any shore excursions booked in Juneau in the form of onboard credit
- Complimentary drinks for the two days stuck in Vancouver
- All drinks will be complimentary to guests on April 26 and April 27, 2024
- Guests who bought a drink package will get a refund for those days in an onboard credit
- Guests will still get 7 Crown and Anchor Society points for the sailing
The problem with the cruise ship
Royal Caribbean did not specify exactly what the propulsion issue is, or what happened to cause it.
Royal Caribbean's only official comment on the problem is that the ship's "propulsion system experienced a technical issue."
Radiance of the Seas has two Azipods, which are multidirectional pods that drive the ship and can be rotated 360 degrees and are have been the standard form of propulsion for all of Royal Caribbean's new cruise ships in recent years.
During the previous sailing, the ship came to a stop in the ocean briefly before resuming sailing with only one engine.
It remains to be seen if this issue will be fully resolved by April 28.
