Mailbag: What are the chances my cruise will sail?

In:
19 Feb 2021
By: 
Matt Hochberg

Perhaps no other question has been asked as often over the course of the last year as the likelihood of their cruise actually sailing.

Every week I pull a popular question that RoyalCaribbeanBlog readers have been asking to help everyone who might be wondering the same thing.

I have a cruise booked for October 2021 on Harmony of the Seas. What are the chances this cruise will be able to sail? - Rick T.

Rick's question can be expanded to almost any sailing booked this year (or even in 2022), because after a year of no cruises and plenty of cancellations, it's difficult to know when cruises will be able to restart.

Unfortunately for Rick, and anyone else wondering the same thing, there is no answer. 

Nobody knows with any kind of accuracy.

Why is it so difficult to know when cruises might restart?

Essentially, there is not enough information to make any kind of predictions that are not purely random guesses.

We learned earlier this month that the U.S. Center for Disease Control Control (CDC) has not delivered to the cruise lines yet the technical instructions on what each ship needs to do in order to prepare itself for test cruises.

This is a major hurdle for Royal Caribbean to begin implementing new health protocols on its cruise ships and conduct test sailings.

It is generally believed that before any cruise ship can sail again, test sailings need to occur and be validated by CDC observers.  At that point, a cruise line can apply for conditional approval to resume sailings.

Other than canceling upcoming cruises a month at a time, Royal Caribbean has not provided any outlook or prediction on when sailings might restart.

In fact, Royal Caribbean Group Chairman and CEO Richard Fain told travel agents earlier this month he says no one yet knows for certain when cruises will resume en masse.

"My answer is consistently, I don't know. But more recently, my answer has been, I don't know, but that's the good direction to be going in."

Time is on your side

The best answer to Rick's question on the chances his sailing will occur, is to say the further out your cruise is, the higher the likelihood of it occurring.

Right now, the world is in a race to distribute vaccines to help bring down the number of cases that are contributing to there being a public health emergency.

The further out you go into 2021, the more time pharmaceutical companies and governments have to produce and distribute vaccines to the population.

Dr. Scott Gottlieb, co-chair of Norwegian Cruise Line Holdings’ and Royal Caribbean Group’s Healthy Sail Panel, said as soon as the end of March the vaccine may be widely available to residents of the United States.

Dr. Gottlieb estimates 250 million doses will have been delivered to some 150 million people by the end of March.

Of course, there are lots of conflicting predictions on when "herd immunity" may become a reality, but even conservative estimates put widespread vaccine distribution in the summer. 

All of this means cruises scheduled for summer 2021 and beyond certainly appear to have a higher chance of occurring.

What signs to look for when cruises might restart?

Besides Royal Caribbean actually announcing a firm restart plan, there are likely to be indications things are moving in the direction of cruises being able to restart.

Rehiring crew members is always a positive sign that cruise lines are thinking they want to do something to get closer to restarted. There have been times over the last year when crew were hired, then cancelled their plans to come back, so it is not always a firm indicator.

The best sign will be when test sailings can commence.  In order to get approval to sail, all cruise lines need to demonstrate to the CDC that new health protocols can work.

Test cruises are simulated sailings with mostly cruise line employees onboard pretending to be guests.  Travel agents are also likely to be on at least some of those sailings.

Any test sailings are a very good sign of what to expect.

In addition, comments from cruise line executives may provide context in the next few weeks and months of the direction things are going.

More mailbag questions:

Royal Caribbean begins dropping visits to Key West following cruise ship ban

In:
19 Feb 2021
By: 
Matt Hochberg

Following Key West voting to ban cruise ships, scheduled stops are being cancelled.

In November 2020, Key West voted to ban large cruise ships and now Royal Caribbean is informing guests their ship will not visit the island.

An email sent to guests sailing on a Radiance of the Seas sailing on December 5, 2021 informed them that due to "recent cruise regulations", the scheduled stop in Key West has been replaced with a visit to Perfect Day at CocoCay.

Read moreDo's & Don'ts of Perfect Day at CocoCay

Due to recent cruise regulations, we must replace our visit to Key West, Florida. Instead, we'll visit our extraordinary private destination, Perfect Day at CocoCay. 

We know how much time and effort go into planning your vacation, and we're sorry for any inconvenience caused by this. 

Any pre-paid shore excursions scheduled for Key West, Florida will be refunded to the original form of payment.

The itinerary change is a result of Key West residents voted to approve a limit on cruise ship traffic to Key West.

There has been some debate within the State of Florida about the validity of such a ban, but in the meantime it appears Royal Caribbean is moving forward with changing their schedules.

The new rules for Key West that passed are as follows:

  • Limit the number of daily cruise ship visitors at 1,500
  • Prohibit cruise ships with 1,300 passengers or more from docking
  • Give docking priority to cruise lines that have the best health and environmental records

All three proposals passed with 63.34%, 60.7% and 81.19% voting yes, respectively.

None of Royal Caribbean's cruise ships are small enough in capacity to be admissable under the new Key West laws.

Key West is not a major destination for Royal Caribbean cruise ships, with a few ships making stops at the island periodically, primarily smaller or older ships, such as Brilliance of the Seas.

Luxury cruise line will require everyone to get a COVID-19 vaccine

In:
19 Feb 2021
By: 
Matt Hochberg

The biggest cruise line yet has announced it will require its passengers onboard to have a Covid-19 vaccine in order to sail.

Luxury cruise line Crystal Cruises announced one of its new health protocols is to require the Covid-19 vaccine of guests.

A few other smaller cruise lines made similar announcement, but Crystal is arguably the most notable cruise line yet to do so.

Guests must be fully inoculated with a Covid-19 vaccine (with both doses if recommended by the manufacturer) at least 14 days prior to boarding any Crystal ship and will be asked to provide proof of vaccination before embarkation. 

Passengers sailing on Crystal will be required to take precautionary steps that includes negative Covid-19 tests for both guests and crew, reduced capacity, social distancing, nimble mask requirements, health screening questionnaires and more. 

Crystal admits right now when everyone can get the vaccine remains to be seen, but they believe by the time they are ready to restart operations in May or June, there will be sufficient time for guests to be vaccinated.

If someone is unable to be fully inoculated in time, Crystal says guests booked on 2021 voyages (except those booked on the Advance Purchase Savings program) have the option to move to a later departure date or cancel up until 60 days prior to first service without penalty. 

Verified documentation of vaccination and negative Covid-19 test will be required at the time of boarding in English, and failure to provide this documentation will result in denial of boarding. 

On the subject of children, Crystal recognizes that the vaccines are currently only approved for people 18 years or older. Regardless, the cruise line is unable to accommodate anyone, no matter what age, who has not been vaccinated. 

In addition to passengers, crew members will also be expected to be vaccinated.

Crew members are required to be tested for Covid-19 prior to leaving their home location to join the ship and must receive a negative result; they also will take a COVID-19 test at embarkation; quarantine for seven days upon arrival; and take a test at the end of that seven-day period and must receive a negative result, before beginning their duties. When vaccines are widely available, they will be a requirement of employment at least 14 days prior to service.

While Crystal will require the vaccine of guests and crew, testing before, during, and after the cruise is still required of everyone. Many governments - including the United States - and certain airlines require proof of negative Covid-19 test no more than three days before entry or flight departure, regardless of vaccination status.

Crystal is not the first cruise line to require the vaccine, but it is the most notable line thus far. 

Saga Cruises became the first cruise line to require the Covid-19 vaccine when it announced the requirement in January 2021. Thus far, only small cruise lines have required vaccines of guests.

Royal Caribbean has only committed to requiring the vaccine of crew members, but has not made any decision related to requiring it of passengers.

Industry expert Stewart Chiron thought Crystal's new policy was "premature" based on his post on Twitter.

Is there a pattern to when Royal Caribbean cancels cruises?

In:
18 Feb 2021
By: 
Matt Hochberg

After a year of Royal Caribbean cancelling cruises due to the global health crisis, is there a pattern to when they cancel sailings?

There are plenty of theories out there that the announcements come on Fridays, or after 5pm, or before calls with travel agents, but it is not clear if there really is any kind of pattern.

I wanted to determine if Royal Caribbean follows any sort of pattern when it cancels its cruises by looking at the past cancellation notices and trying to determine if there is truly a "method to the madness" of cancellations.

Read moreThe unconfirmed cruise ship rumors that get repeated a lot by cruise fans

To accomplish this, I looked back at past RoyalCaribbeanBlog.com posts about the cancellations.  I always posted them very soon after Royal Caribbean made the announcement to cancel, so it is an easy way to get a sense of when the cruises were cancelled, as well as how many days before the scheduled sailing was to begin.

  • June 20201
    • Cancelled Tuesday, April 6 at 2pm
    • 56 days before first sailing
  • May 2021
    • Cancelled Tuesday, March 9, 2021 at 10am
    • 53 days before first sailing
  • March/April 2021
    • Cancelled Tuesday, January 12, 2021 at 9am
    • 48 days before first sailing
  • January/February 2021
    • Cancelled Wednesday, December 2, 2020 at 11am
    • 61 days before first sailing
  • December 2020
    • Cancelled Monday, November 2, 2020 at 4pm
    • 29 days before first sailing
  • November 2020
    • Cancelled Tuesday, October 6, 2020 at 4pm
    • 26 days before first sailing
  • October 2020
    • Cancelled Wednesday, August 5, 2020 at 10am
    • 57 days before first sailing
  • Mid-September 2020
    • Cancelled Friday, July 17, 2020 at 10am
    • 46 days before first sailing
  • August/Early September 2020
    • Cancelled Tuesday, June 23, 2020 at 9am
    • 39 days before first sailing
  • July 2020
    • Cancelled Wednesday, May 20, 2020 at noon
    • 42 days before sailing

Looking back at these cancellations, the only thing resembling a pattern are cancellations most often occur on Tuesday or Wednesday.

Read moreTop 8 things repeat cruisers seem to say all the time

There appears to be no pattern to the time of day tends to favor before noon eastern, although there were a few that came in at the end of the day.

How many days before the first affected sailing also seems to not follow much of a pattern, unless you count "more than 26 days and less than 60 days" as a pattern.

The best takeaway I can determine from this data is Royal Caribbean cancels cruises when they come to a consensus that there is no chance for these cruises to occur.

Industry pattern

There is a different pattern for cruise cancellations that Royal Caribbean is absolutely following, and that is following other cruise lines.

When one of the top three mainstream cruise lines cancels a cruise, usually the other two lines follow with similar cancellations a few days or weeks later.

There has not been a pattern which cruise line starts first, but so far Carnival, Norwegian and Royal Caribbean have been following each other's leads when it comes to cancelling more cruises for the same duration of time.

Carnival CEO: "By the end of this year, most, if not all, of our fleet will be in action"

In:
18 Feb 2021
By: 
Matt Hochberg

Cruise fans looking for optimism about the return to service should look no further than Carnival Corporation CEO Arnold Donald's latest comments.

During a webinar, Mr. Donald told travel industry insiders that he thinks many of his brands ships will be cruising by the end of the year.

"What I will predict is this: I think that certainly by the end of this year, most, if not all, of our fleet, I’m optimistic, will be in action."

"I think there’s a really high probability that all of them will be back by early next year if things continue to progress the way they have."

Why is Mr. Donald so bullish on the return of cruises?

In short, he thinks a faster rollout of the vaccine, better treatments and low-cost testing are all working towards move the global health crisis away from a public health emergency.

"The combination of all that bodes really well and puts us in a good position," he said about the advances being made.

"The knowledge about covid has changed. The ability to manage covid has changed. All these things have moved in a positive direction."

Mr. Donald's comments echo similar comments from Royal Caribbean Group Chairman and CEO Richard Fain who has pointed to positive signs in the fight against covid.

Earlier this month, Mr. Fain touted the rollout of the vaccine and new health protocols as a key component to moving towards a restart.

"The vaccines and other steps we are taking are also important to protect the crew. In the beginning, it was really very difficult to ensure that the crew members were virus free. But the new vaccines, testing and other steps are giving us the opportunity to protect them as never before."

Speaking of the vaccine, Dr. Scott Gottlieb, co-chair of Norwegian Cruise Line Holdings’ and Royal Caribbean Group’s Healthy Sail Panel, told CNBC he believes covid vaccine appointments will be widely available by April in the U.S.

"I think we’re going to run out of demand sooner than we think. I suspect that in some point in March and certainly by the end of March, we’re going to have to make this generally available."

"That doesn’t mean everyone can go and get a vaccine on April 1, but I think everyone is going to be able to go online and get an appointment sooner than we think."

Dr. Scott Gottlieb was the Commissioner of the FDA from 2017-2019 and served as the agency’s Deputy Commissioner for Medical and Scientific Affairs from 2005- 2007.

He believes supply constraints will remain throughout February that justify having more narrow eligibility criteria. "But at some point in March, states are going to have to make decisions about how to open this up more widely."

The big questions for Royal Caribbean's 4th quarter earnings call next week

In:
18 Feb 2021
By: 
Matt Hochberg

Royal Caribbean Group has scheduled its fourth quarter earnings call with investors, and this call is going to be our best chance at a tangible update on where things stand with the cruise line.

The purpose of the call is to provide a business update and discuss fourth quarter 2020 financial results.

Earnings calls are hosted by Royal Caribbean Group's top executives, and it is a combination of disclosures and Q&A. 

Royal Caribbean Group will host their call at 10:00 a.m. Eastern Time, Monday, February 22, 2021.

Executives may start off the call with some insight into where they see things headed in the near term, but the bulk of the call will be investors asking the cruise line executives about things not in the report, which may have an impact on guests as well.

As we gear up for this conference call, here are the big questions cruise fans are just as eager to know answers to as Wall Street.

When will test cruises begin?

If there is one milestone cruise fans and Wall Street is eager to see, it is test cruises beginning.

Test cruises are a requirement of the U.S. Centers for Disease Control (CDC)'s Conditional Sail Order to demonstrate that the new health protocols the cruise line proposes will actually work.

Test cruises are seen as an indication of progress, and the return of ships to sea for simulated voyages would be as important to the morale of the cruise industry, as it would be for satisfying the CDC's requirements.

Up until now, there has been no indication at all by any cruise line that test cruises are on the horizon.

Just last week, Vicki Freed, Royal Caribbean's Senior Vice President, Sales, Trade Support and Service, told travel agents there has not been any updates on test cruises because nothing is planned yet.

"The reason you haven't heard anything is because we don't have dates yet," Freed said. "We don't have any more information."

Read moreEverything you need to know about Royal Caribbean test cruises

When will cruises restart outside of Asia?

In conjunction with test cruises, the other major question is when will revenue sailings actually restart.

Wall Street has seen some pretty dismal numbers from Royal Caribbean Group since the cruise industry shut down.  Billion dollar losses are easier to tolerate if there is a plan for revenue to improve, and cruises need to restart for Royal Caribbean Group to return to profitability.

The reality is we will almost certainly not get any kind of firm answer on this topic.  However, there could be enough "reading between the lines" information for analysts to get a sense of confidence from the executives.

Even if we all know the answer is "no one knows", that will not stop analysts from asking (likely) many questions about it.

Read moreNo, nobody knows if the cruise you have booked will actually sail

How cooperative has the CDC been?

In the months since the CDC lifted the No Sail Order, there has been very little visible progress in cruise lines getting back to service and that has some wondering about the relationship between cruise lines and the CDC.

Carnival Corporation indicated during their quarterly earnings call this month that they are still waiting on the full instructions from the CDC, almost three months after the No Sail Order was lifted.

While Carnival did not come out and say it, it sounded like the CDC was dragging their feet in the process and it would not surprise me to hear at least one Wall Street analyst ask about the relationship with the federal agency, and what hurdles remain.

Royal Caribbean has not said much on the topic of the CDC, but Ms. Freed told travel agents that the cruise line has to "tread very carefully" when it comes to working with the government to get cruising restarted.

"We can't push them to make us sail," she said. "It has to be jointly agreed upon. We have to tread very carefully with them, and we want to work with them as a good partner. We don't have answers yet, because we're waiting for answers."

Read moreWhy haven't cruise lines been more aggressive with the CDC?

Any plans to sell more ships?

Royal Caribbean Group has sold Majesty and Empress of the Seas, as well all of Azamara.  Will more ships be sold?

Shoring up the company's bottom line has been something other cruise lines have done by selling cruise ships, and the question if more ships will be sold or scrapped remains a hot topic.

Cash is king for cruise lines right now, as the more money you have on hand, the longer you can survive the industry shutdown without revenue.  Outside of taking out new loans, selling ships has been a popular option for other cruise lines.

As we all know, these plans can change at any time, especially if the losses start adding up.

Read moreWhich Ships Did Royal Caribbean Sell?

New protocols

Assuming Royal Caribbean Group does not have all the answers on a firm restart plan, the next best thing to assuage investors is a plan for cruises to be able to restart in a safe manner.

While the Healthy Sail Panel has provided key recommendations on what it says cruise lines should do, Royal Caribbean has not specified exactly which of its Royal Promise rules are intended for Singapore sailings versus the entire fleet.

The new rules have an additional effect on the psyche of the public prior to cruises starting, by adding confidence that the operations are indeed safe. Similar to how airlines and local businesses added new protocols to keep guests safe, the cruise lines are looking to demonstrate the lengths at which they will go to in order to keep everyone healthy.

An update to the Cruise Contract provides insight into the direction they are thinking.

Read more: Top 10 most surprising new cruise health protocols

How strong is demand for cruises?

Royal Caribbean (and all cruise lines) are hurting financially now, but the promise of a better tomorrow is what investors are most interested in, especially once cruises can restart.

One of the saving graces for Royal Caribbean has been very strong demand for cruises in the months to come.

A combination of pent-up demand by the public to travel once the global health crisis eases, along with veteran cruisers eager to get back onboard has bolstered cruise bookings over the course of the next few months.

Investors will likely want to know how well-booked Royal Caribbean is not only for the remainder of 2021, but into 2022 and beyond. 

The exact date cruises will resume is unknown, but being able to hit the ground running with good demand will help Royal Caribbean rebound faster.

Read more: Latest update from Richard Fain

How you can listen to the earnings call

There will be full coverage of anything intriguing that comes out of Royal Caribbean Group's fourth quarter 2020 earnings call right here on RoyalCaribbeanBlog, but if you would like to listen on your own, here's how.

The call will be available on-line at the company's investor relations website, www.rclinvestor.com.  

You will be able to listen via the link provided close to the start of the call.

Coast Guard wont fine you for not wearing a mask on a cruise ship, but you will get kicked off

In:
17 Feb 2021
By: 
Matt Hochberg

The Centers for Disease Control and Prevention (CDC) requires people on public transportation to wear masks, but what is the penalty if you don't comply?

If you don't wear a face mask on an airplane, the Transportation Security Administration (TSA) will fine you, but the Coast Guard will not do the same for cruise ship guests violating the new Federal rules.

The Centers for Disease Control and Prevention (CDC) passed a new order that requires people to wear masks on public transportation, which includes aircraft, train, road vehicle, vessel or other means of transport.

Passengers who refuse to wear masks can be fined $250 for the first infraction and up to $1,500 for repeat offenses on airplanes, airports, passenger rail, or buses.

What about cruise ships?

The CDC order definitely includes cruise ships as part of the order, but the TSA does not cover cruise ships.

Enforcement of the CDC's order on cruise ships will fall to the U.S. Coast Guard, and it appears there will not be the same type of individual fines levied.

RoyalCaribbeanBlog reached out to the U.S. Coast Guard for clarification on fines for someone who goes on a cruise ship and tries to buck the cruise line rules by not wearing a mask.

A spokesperson for the Coast Guard provided a vague explanation that they intend to ensure cruise ships are enforcing the rules, but stopped short of saying they would fine passengers caught breaking the rules in a similar way that the TSA does.

The Coast Guard said that cruise lines must "use best efforts" to enforce the face mask rules, which includes:

  • boarding only those persons who wear masks;
  • instructing persons that federal law requires wearing a mask on the conveyance and failure to comply constitutes a violation of federal law;
  • monitoring persons onboard the conveyance for anyone who is not wearing a mask and seeking compliance from such persons;
  • at the earliest opportunity, disembarking any person who refuses to comply; and
  • providing persons with prominent and adequate notice to facilitate awareness and compliance of the requirement of this Order to wear a mask; best practices may include, if feasible, advanced notifications on digital platforms, such as on apps, websites, or email; posted signage in multiple languages with illustrations; printing the requirement on transit tickets; or other methods as appropriate.

"Conveyance operators may be subject to civil or criminal penalties should they fail to make best efforts to take appropriate actions regarding non-compliant passengers on their vessels.

"Failure to implement a mask wearing program may result in control action taken by the COTP directing the movement and operation of a vessel."

"Additionally, if passengers refuse to wear a mask, operators may provide the persons with prominent and adequate notice to facilitate awareness and compliance of the requirement of this Order to wear a mask, and instruct the person that federal law requires wearing a mask on the conveyance and failure to comply constitutes a violation of federal law; and Vessel operators are directed to make best efforts to, at the earliest opportunity, disembark any person who refuses to comply."

"Repeated failure to impose the mask mandate could result in civil penalties and/or criminal action. The Coast Guard is also charged with enforcing CDC laws and regulations, failure to adhere to the CDC mask order may result in civil or criminal penalties issued by the Coast Guard on behalf of the CDC.

"The COTP may issue orders prohibiting vessels from mooring at a port facility that fails to implement the CDC mask requirements."

While the Coast Guard may not fine anyone like the TSA will, they do recommend the cruise line kick them off the ship as soon as possible.

In the CDC's order, the agency says that criminal penalties are an option, but thinks most people will comply.

"While this Order may be enforced and CDC reserves the right to enforce through criminal penalties, CDC does not intend to rely primarily on these criminal penalties but instead strongly encourages and anticipates widespread voluntary compliance as well as support from other federal agencies in implementing additional civil measures enforcing the provisions of this Order, to the extent permitted by law and consistent with President Biden’s Executive Order of January 21, 2021"

Royal Caribbean requires guests to wear face masks on its Quantum of the Seas sailings in Singapore, and its cruise contract for all guests clearly states guests must wear masks in most locations outside of the Passenger’s cabin while onboard, during embarkation, disembarkation and shore excursions.

Read moreRoyal Caribbean adds COVID-19 into cruise contract for all passengers

The cruise contract goes on to say that if a passenger (or anyone in their traveling party) engages in noncompliance with new health protocols, they can be disembarked and reported to government authorities.

Royal Caribbean joins movement to bring shore power to cruise ships

In:
17 Feb 2021
By: 
Matt Hochberg

Royal Caribbean joined five other cruise lines in signing up for an initiative to bring shore power to PortMiami.

Along with the CEOs of Carnival Cruise Lines, Disney Cruise Line, MSC Cruises, Norwegian Cruise Lines, and Virgin Voyages, Royal Caribbean announced they support a new push to bring shore power to PortMiami.

This marks the first step in making shore power a reality for cruise ships for cruise ships at Port Miami.

Miami Dade's mayor's office will convene a working group with representatives of each company to work toward an initial installation and eventually a full rollout in the years to come. 

Entrepreneur and former Miami Beach Mayor Philip Levine is helping lead this initiative as a volunteer special advisor focused on the future of cruising, working with the Mayor's office, the Port, and cruise companies to shape a more resilient cruise industry.

What is shore power?

Ordinarily, when a cruise ship is docked at a pier, it runs off its engines while in port, similar to how your car idles at a red light.  The ship is burning fuel during the process, which like any fossil fuel burning mode of transportation, emits smoke into the air around the port.

Shore power allows cruise ships to "hook up" to electricity at the port, so that the engines do not need to operate while the ship is letting passengers off the ship and bringing new ones onboard.

This means ships using shore power save on fuel use while on port that they would otherwise need to keep the ship going. It also reduces air pollution emissions.associated with consumption of that fuel.

Many ships were built to use shore power. Cruise industry expert Stewart Chiron says over half of Carnival's fleet could take advantage of shore power.

The source of this electricity for shore side power will likely be provided by Florida Power and Light, which obtains most of its electricity from natural gas, followed by Nuclear power.

While natural gas and Nuclear power are cleaner than Diesel engines, there is still air pollution from the electricity generated by natural gas and Nuclear power has its own sets of challenges, including where to store the waste.

Royal Caribbean pushes back final payment date for 2021 Alaska and New England cruises

In:
17 Feb 2021
By: 
Matt Hochberg

While Royal Caribbean tries to salvage the 2021 Alaska and New England cruise season, guests will have more time to make final payment.

In an effort to keep guests from canceling their cruise to Alaska or New England due to Canada's ban on cruise ships, the cruise line announced on Wednesday the final payment date will be reduced from 90 to 45 days.

Royal Caribbean's Senior Vice President, Sales, Trade Support and Service, Vicki Freed, told travel agents that the cruise line is working to figure out a way to legally sail cruises while skipping Canada, but in the meantime the final payment date will be reduced for these cruises.

"I know this was not news any of us wanted to hear, and we truly hope that your clients will stick with us as we work through this evolving situation."

"Therefore, we've made the decision to push the final payment due date for Alaska sailings and Canada sailings to forty five days before sailing so that we have more time to hopefully work through all of the challenges of getting back into service."

Specifically, the 45 day final payment date applies only for those sail dates that approach and reach the final payment date that will get it pushed to forty five days for final payment.

In addition to pushing back the final payment date, Royal Caribbean has offered guests options for changing their sailing or getting a refund:

  • Leave their bookings as they are, and wait to see what happens. All final payment dates have been extended to just 45 days prior to embarkation day.
  • Request a 100% refund of the amount they've paid, to the original form of payment, to be processed by June 30, 2021.
  • Choose a 125% future cruise credit (for sailings booked by April 30, 2022, and departing through September 30, 2022). Credits will be issued by April 16, 2021.
  • Select a modified Lift & Shift, allowing the reservation to be moved to the same date next year (plus or minus one week) on the same ship with the same itinerary.

Canada recently announced a year-long ban on cruise ships from its waters and ports until February 2022, which means Royal Caribbean cruise ships sailing from the United States are unable to offer cruises to Alaska or New England due to American cabotage laws.

Without access to Canadian ports, Royal Caribbean and other major cruise lines cannot sail without violating U.S. maritime law.

Last week, Royal Caribbean said it was still working through some ways it can still offer these cruises and has not cancelled any sailings.

Read moreWhy hasn't Royal Caribbean cancelled Alaska 2021 cruises yet?

"At this time, we have decided not to cancel any sailings scheduled to visit Canada," the line said in a letter sent to travel advisors on Friday.

"It's our hope that your clients will maintain their existing reservations with us as we work with the government and CLIA on potential alternatives."

Royal Caribbean has not specifically said what those alternatives are, but there are a few different options they are exploring.

Read moreCongress members call Canada's ban of cruise ships "unacceptable"

Reducing the final payment date to 45 days is an option the cruise line has not exercised at all during the cruise shutdown. Instead, they have relied on the flexible cancellation terms under the Cruise with Confidence program to allow guests the choice of canceling after final payment for a future cruise credit.

With the 2021 sailings to Alaska and New England, many guests are leery of making a final payment for a cruise that seems very unlikely to occur.

Royal Caribbean's online check-in requires a negative covid test before arriving to the cruise terminal

In:
17 Feb 2021
By: 
Matt Hochberg

Many aspects of the cruise experience are going to change, including the check-in process at the pier.

Between what has changed with Quantum of the Seas sailings in Singapore and comments from Royal Caribbean executives, we have known arriving at the cruise terminal was going to undergo significant changes to spread guests out and ensure everyone is healthy to board.

Royal Caribbean recently updated its online check-in process, and some guests who have cruises booked for May 2021 are seeing some of the changes listed.

RoyalCaribbeanBlog reader Leroyr55 shared a screenshot of the check-in process that lists a few notable changes.

Wellness check

Guests arriving on embarkation day have always been asked some common questions about their health, but that process is now much more elaborate.

The wellness check is part of your pre-selected check-in time at the cruise terminal.

"We’re doing everything we can to ensure our ships sail with healthy guests and crew by implementing wellness checks for all guests."

Your arrival time is also when you take your pre-cruise wellness check.

What exactly the wellness check entails remains to be seen, but Royal Caribbean's cruise contract indicates it will likely include:

  • Providing an accurate, truthful and complete health questionnaire in a form
  • Pre-embarkation testing and temperature checks of each passenger

Read moreRoyal Caribbean adds COVID-19 into cruise contract for all passengers

Negative test required

Another major step is a negative covid test is required when you arrive to prove you have recently tested negative.

"We require all guests to complete SARS-CoV-2 (rtPCR) testing prior to sailing and bring the results to the pier prior to boarding."

Royal Caribbean committed to fully testing all passengers and crew in October 2020 (along with the entire cruise industry).

The check-in process does not indicate if the test taken before you arrive to the cruise terminal will be paid by the cruise line or by the guest, nor where they can get one done.

On-time arrivals

Another change is the check-in times matter.

Before the global health crisis, check-in times were never enforced, but now it appears that has changed.

"Your arrival time is also when you take your pre-cruise wellness check. Please plan to get to the terminal during that time window - not before or after - so you board smoothly."

You can get an arrival time by completing the online check-in before the cruise via Royal Caribbean's app.

Read moreRoyal Caribbean says its app is required when cruises restart