Royal Caribbean CEO provides update on Anthem of the Seas following winter storm incident

In:
19 Feb 2016

Royal Caribbean CEO Michael Bayley provided an update on Anthem of the Seas to travel agencies following a stronger than expected winter storm earlier this month.

Bayley reitterated how well the ship held up structurally despite the strong winds and large waves and provided an update on the ship's repairs.

According to Bayley, there are a handful of remaining minor issues that require attention including replacing outdoor ceiling paneling by the SeaPlex, repairing some balcony partitions and replacing broken furniture. North Star, RipCord by iFLY, FlowRider and other favorite experiences are fully operational.

Bayley added that Royal Caribbean has updated their storm avoidance policy and added additional resources at their headquarters to provide more data and guidance to support our captains. Senior marine executives and, when necessary, meteorologists will be involved in decisions about when, where and whether to sail when storms are forecast.

To the question about how the incident was allowed to happen in the first place, Bayley indicated the severity of the storm, "far exceeded forecasts, but ultimately it is our responsibility to avoid these possibilities – and this event has provided us with an important learning opportunity. We can do better, and we will."

Royal Caribbean's Anthem of the Seas propulsion damaged by major storm

In:
12 Feb 2016

UPDATE: 3:58PM: Coast Guard officials have said the damaged azipod has been replaced and Coast Guard officials are examining it along with the ship's lifeboats and other safety equipment to see if they meet standards. The ship can safely maneuver with one azipod, Rowe said.

The United States Coast Guard reports that the major storm Royal Caribbean's Anthem of the Seas ran into last week damaged part of its propulsion system.

Coast Guard spokesman Charles Rowe says the Anthem of the Seas' left azipod was rendered inoperable during the storm. An azipod is a propeller that's mounted to a steerable pod that contains an electric motor.

According to Rowe, Royal Caribbean informed the Coast Guard prior to the ship returning to its homeport of Bayonne.

Despite the damage, Rowe indicated the ship can safely maneuver with a single azipod.

The Coast Guard says the ship sustained largely cosmetic damage, including broken glass, china and balcony doors.

Anthem of the Seas encountered a major storm last weekend that saw hurricane-strength conditions and forced the ship to return home early.

Royal Caribbean apologizes for Anthem of the Seas experience and strengthens storm avoidance policy

In:
10 Feb 2016

Royal Caribbean's Anthem of the Seas returned home to Cape Liberty, New Jersey this evening and the cruise line is offering its guests and crew an apology and a promise to avoid similar situations in the future.

In a statement issued by Royal Caribbean, the company apologized for its ship encountering sustained 120-mph winds during a winter storm off the coast of the Carolinas.

"We apologize for exposing our guests and crew to the weather they faced, and for what they went through."

Royal Caribbean also announced new plans to avoid storms like this with improved guidance.

Royal Caribbean, "identified gaps" in their planning system and acknowledged, "what happened this week showed that we need to do better."

Furthermore, Royal Caribbean announced their are strengthening their storm avoidance policy, and have added resources at their Miami headquarters to provide additional guidance ships' captains.

Much of the superficial damage to Anthem of the Seas has been repaired and the company expects Anthem of the Seas to resume her planned itinerary for next week's cruise.

What do you think of Royal Caribbean's response? Share your thoughts in the comments!

Royal Caribbean cancels remainder of Anthem of the Seas sailing and offers refunds

In:
08 Feb 2016

Royal Caribbean's Anthem of the Seas is returning home to Cape Liberty, New Jersey after encountering a severe winter storm in the Atlantic.

Royal Caribbean announced the ship will return to her homeport out of concern for guests' comfort due to the weather forecast in the area.

Royal Caribbean issued a statement, where it explained that th decision was made, "due to weather forecasted for the next few days that is likely to impact the ship’s original itinerary. We are also sensitive to the fact that our guests have already been through an uncomfortable ride. Returning to Cape Liberty minimizes the risks of further bad weather affecting our guests’ voyage; we are optimistic that they will have a smooth sail home."

Royal Caribbean is giving all guests aboard Anthem of the Seas a full refund and a future cruise certificate worth 50% of the cruise fare paid.

Royal Caribbean also reitterated its commitment to the safety of its guests, crew and ship, "Safety is our highest priority and ships are designed to withstand even more extreme circumstances than Anthem of the Seas encountered. While the weather was unpleasant, the ship remained seaworthy at all times."

Anthem of the Seas encountered a sever winter storm off on Sunday that had to deal with waves over 30 feet in height and wind speeds exceeding 100 miles per hour.

Royal Caribbean's Anthem of the Seas encounters unexpected large storm

In:
08 Feb 2016

Royal Caribbean's Anthem of the Seas was caught in a big winter storm over the weekend that reportedly had waves of over 30 feet and hurricane force winds.

Royal Caribbean spokeswoman Cynthia Martinez released a statement regarding Anthem of the Seas situation, "On Sunday, February 7, while sailing to Port Canaveral, Florida, Anthem of the Seas experienced extreme wind and sea conditions, with wind speeds higher than what was forecasted. In an abundance of caution, the Captain asked all guests to stay in their stateroom until the weather improved. "

"At this time there have not been any serious injuries reported. The ship has sustained some damage to the public areas and guest staterooms, which in no way affect the sea-worthiness of the ship."

Photos sent to us by a Royal Caribbean Blog reader.

Reports on social media indicate passengers were instructed to remain in the stateroom during the worst of the storm, with complimentary in-room movies offered as well as access to the minibar.

Royal Caribbean also reports that due to the weather, Anthem of the Seas' arrival to Port Canaveral has been delayed.

The good news is the weather forecasted for the rest of Anthem of the Seas voyage past Port Canaveral appears to be much calmer.

UPDATE: Royal Caribbean is sending Anthem of the Seas back to Cape Liberty and offering passengers refunds.

Royal Caribbean changes cruise ship itineraries due to Snowstorm Jonas

In:
22 Jan 2016

Royal Caribbean has been forced to change the itinerary for some of its cruise ships due to the path of Snowstorm Jonas.

Grandeur of the Seas will return to Baltimore, Maryland, one day later than originally scheduled. The next sailing will now begin on Monday, January 25. Guests on the upcoming cruise should arrive to the terminal on Monday. A letter with additional details on Grandeur’s itinerary will be provided at check in.

Anthem of the Seaswill return to Cape Liberty in Bayonne, New Jersey, one day later than originally scheduled. The next sailing will now begin on Tuesday, January 26. Guests on the next sailing should arrive to the terminal on Tuesday during their scheduled check in time. A letter with additional details on Anthem’s itinerary will be provided to guests at check in.

Royal Caribbean will continue to closely monitor weather conditions and will update this information if there are any changes.

Video: "Leonardo's Dreams" in Two70 on Anthem of the Seas

In:
14 Dec 2015

Of all the entertainment shown in Two70 on Royal Caribbean's Anthem of the Seas, "Leonardo's Dreams" blew me away from a visual aspect and today we have an inside look at how this film was created.

Leonardo's Dreams is a five-minute Vistarama and Roboshow display onboard Anthem of the Seas that takes a look at the ideas Leonardo Da Vinci created and turns them into reality.

The highlight of the show is a simulation of Da Vinci's flying machine that soars over the rooftops of Rome.

5 secrets to Royal Caribbean's North Star

In:
19 Nov 2015

Few innovations on Royal Caribbean's Anthem of the Seas are as impressive to look at and take part in, as the North Star.

North Star is an observation pod that is attached to a giant arm on top of Quantum class ships, such as Anthem of the Seas.

North Star takes guests 300 feet above sea level and gives them views that have never been available until now.

Understandably, North Star is quite popular and long lines have been known to develop.  Luckily, we have five secrets to share with you for the best possible experience!

5. Shortest lines for North Star

In general, you will find the shortest lines for North Star on days when your ship is docked in port.

Since most guests are off the ship and exploring the port of call, there are far less guests to compete with.  This means shorter lines compared to sea days.

Lines may still exist on port days, but there tends to be ideal in the morning hours before many guests start returning to the ship after their shore excursions are complete.

4. Second shortest lines for North Star

If you need the absolute, positively best time to go for a ride on North Star with short lines, go for the first ride of the day.

Check your Cruise Compass for what time the first North Star ride will be, and then plan on arriving 10-15 minutes before that time to get in line.  

By arriving a little early, you will ensure a minimal wait.  In fact, you will likely be in the first ride given most guests start arriving after the North Star star rides begin.

3. Voom works in North Star

While you are enjoying the amazing views from North Star, you can use Royal Caribbean's Voom high speed internet to share the experience with friends and family onboard.

Just like anywhere else on your ship, Voom works throughout the entire experience, so feel free to post photos or video on your favorite social media networks or call someone on Facetime and share the experience live.

2. North Star is limited while in port

Remember our first tip about there being shorter lines while your Royal Caribbean ship is in port?  There is a small catch.

While your ship is in port, North Star is restricted in how far it can go over the side of the ship.

Experiencing North Star while in port is still a very fun experience, but keep in mind you will not move all the way over the side of the ship like you would while at sea.

1. You can prebook North Star online

Recently, Royal Caribbean started allowing guests to book North Star rides online via the Cruise Planner.

Once you have Anthem of the Seas (or any Quantum class ship) booked, log into your My Cruises section of Royal Caribbean's web site and head to the Cruise Planner.

Look for activities under the Cruise Planner and you will spot North Star.

With this option, you can assure yourself of a front-of-the-line spot to experience North Star.

Are you excited to try North Star?  Tell us about why in the comments!

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