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Royal Caribbean joins movement to bring shore power to cruise ships

In:
17 Feb 2021

Royal Caribbean joined five other cruise lines in signing up for an initiative to bring shore power to PortMiami.

Along with the CEOs of Carnival Cruise Lines, Disney Cruise Line, MSC Cruises, Norwegian Cruise Lines, and Virgin Voyages, Royal Caribbean announced they support a new push to bring shore power to PortMiami.

This marks the first step in making shore power a reality for cruise ships for cruise ships at Port Miami.

Miami Dade's mayor's office will convene a working group with representatives of each company to work toward an initial installation and eventually a full rollout in the years to come. 

Entrepreneur and former Miami Beach Mayor Philip Levine is helping lead this initiative as a volunteer special advisor focused on the future of cruising, working with the Mayor's office, the Port, and cruise companies to shape a more resilient cruise industry.

What is shore power?

Ordinarily, when a cruise ship is docked at a pier, it runs off its engines while in port, similar to how your car idles at a red light.  The ship is burning fuel during the process, which like any fossil fuel burning mode of transportation, emits smoke into the air around the port.

Shore power allows cruise ships to "hook up" to electricity at the port, so that the engines do not need to operate while the ship is letting passengers off the ship and bringing new ones onboard.

This means ships using shore power save on fuel use while on port that they would otherwise need to keep the ship going. It also reduces air pollution emissions.associated with consumption of that fuel.

Many ships were built to use shore power. Cruise industry expert Stewart Chiron says over half of Carnival's fleet could take advantage of shore power.

The source of this electricity for shore side power will likely be provided by Florida Power and Light, which obtains most of its electricity from natural gas, followed by Nuclear power.

While natural gas and Nuclear power are cleaner than Diesel engines, there is still air pollution from the electricity generated by natural gas and Nuclear power has its own sets of challenges, including where to store the waste.

Royal Caribbean pushes back final payment date for 2021 Alaska and New England cruises

In:
17 Feb 2021

While Royal Caribbean tries to salvage the 2021 Alaska and New England cruise season, guests will have more time to make final payment.

In an effort to keep guests from canceling their cruise to Alaska or New England due to Canada's ban on cruise ships, the cruise line announced on Wednesday the final payment date will be reduced from 90 to 45 days.

Royal Caribbean's Senior Vice President, Sales, Trade Support and Service, Vicki Freed, told travel agents that the cruise line is working to figure out a way to legally sail cruises while skipping Canada, but in the meantime the final payment date will be reduced for these cruises.

"I know this was not news any of us wanted to hear, and we truly hope that your clients will stick with us as we work through this evolving situation."

"Therefore, we've made the decision to push the final payment due date for Alaska sailings and Canada sailings to forty five days before sailing so that we have more time to hopefully work through all of the challenges of getting back into service."

Specifically, the 45 day final payment date applies only for those sail dates that approach and reach the final payment date that will get it pushed to forty five days for final payment.

In addition to pushing back the final payment date, Royal Caribbean has offered guests options for changing their sailing or getting a refund:

  • Leave their bookings as they are, and wait to see what happens. All final payment dates have been extended to just 45 days prior to embarkation day.
  • Request a 100% refund of the amount they've paid, to the original form of payment, to be processed by June 30, 2021.
  • Choose a 125% future cruise credit (for sailings booked by April 30, 2022, and departing through September 30, 2022). Credits will be issued by April 16, 2021.
  • Select a modified Lift & Shift, allowing the reservation to be moved to the same date next year (plus or minus one week) on the same ship with the same itinerary.

Canada recently announced a year-long ban on cruise ships from its waters and ports until February 2022, which means Royal Caribbean cruise ships sailing from the United States are unable to offer cruises to Alaska or New England due to American cabotage laws.

Without access to Canadian ports, Royal Caribbean and other major cruise lines cannot sail without violating U.S. maritime law.

Last week, Royal Caribbean said it was still working through some ways it can still offer these cruises and has not cancelled any sailings.

Read moreWhy hasn't Royal Caribbean cancelled Alaska 2021 cruises yet?

"At this time, we have decided not to cancel any sailings scheduled to visit Canada," the line said in a letter sent to travel advisors on Friday.

"It's our hope that your clients will maintain their existing reservations with us as we work with the government and CLIA on potential alternatives."

Royal Caribbean has not specifically said what those alternatives are, but there are a few different options they are exploring.

Read moreCongress members call Canada's ban of cruise ships "unacceptable"

Reducing the final payment date to 45 days is an option the cruise line has not exercised at all during the cruise shutdown. Instead, they have relied on the flexible cancellation terms under the Cruise with Confidence program to allow guests the choice of canceling after final payment for a future cruise credit.

With the 2021 sailings to Alaska and New England, many guests are leery of making a final payment for a cruise that seems very unlikely to occur.

Royal Caribbean's online check-in requires a negative covid test before arriving to the cruise terminal

In:
17 Feb 2021

Many aspects of the cruise experience are going to change, including the check-in process at the pier.

Between what has changed with Quantum of the Seas sailings in Singapore and comments from Royal Caribbean executives, we have known arriving at the cruise terminal was going to undergo significant changes to spread guests out and ensure everyone is healthy to board.

Royal Caribbean recently updated its online check-in process, and some guests who have cruises booked for May 2021 are seeing some of the changes listed.

RoyalCaribbeanBlog reader Leroyr55 shared a screenshot of the check-in process that lists a few notable changes.

Wellness check

Guests arriving on embarkation day have always been asked some common questions about their health, but that process is now much more elaborate.

The wellness check is part of your pre-selected check-in time at the cruise terminal.

"We’re doing everything we can to ensure our ships sail with healthy guests and crew by implementing wellness checks for all guests."

Your arrival time is also when you take your pre-cruise wellness check.

What exactly the wellness check entails remains to be seen, but Royal Caribbean's cruise contract indicates it will likely include:

  • Providing an accurate, truthful and complete health questionnaire in a form
  • Pre-embarkation testing and temperature checks of each passenger

Read moreRoyal Caribbean adds COVID-19 into cruise contract for all passengers

Negative test required

Another major step is a negative covid test is required when you arrive to prove you have recently tested negative.

"We require all guests to complete SARS-CoV-2 (rtPCR) testing prior to sailing and bring the results to the pier prior to boarding."

Royal Caribbean committed to fully testing all passengers and crew in October 2020 (along with the entire cruise industry).

The check-in process does not indicate if the test taken before you arrive to the cruise terminal will be paid by the cruise line or by the guest, nor where they can get one done.

On-time arrivals

Another change is the check-in times matter.

Before the global health crisis, check-in times were never enforced, but now it appears that has changed.

"Your arrival time is also when you take your pre-cruise wellness check. Please plan to get to the terminal during that time window - not before or after - so you board smoothly."

You can get an arrival time by completing the online check-in before the cruise via Royal Caribbean's app.

Read moreRoyal Caribbean says its app is required when cruises restart

View the 2024 Perfect Day at CocoCay map

In:
17 Feb 2021

Perfect Day at CocoCay is Royal Caribbean's private island in the Bahamas, and getting around is very easy.

The island underwent a major refurbishment and re-opened in 2019 as Perfect Day at CocoCay, which offers guests a wider choice of fun activities to do while visiting.

Getting onto the island is complimentary, and not dissimilar from any other port you visit. Since this is a private island, only Royal Caribbean ships can stop here, and the choice of what you can do during the day is quite extensive.

You will find plenty of signs around the island to let you know how to get to various places, but a map gives a great overview of the layout of Perfect Day at CocoCay as it looks in 2024.

Map of Perfect Day at CocoCay

Download the full 2024 Perfect Day at CocoCay map

The island is divided up into a few major areas to help navigate, as well as provide a simple overview of what is offered in each area.

Utopia and Allure docked in CocoCay

You'll also see color coded paths around the island's main walkways.

The light green walkway will take you to Chill Island, which is the classic beach day experience.

The light blue walkway will take you right to the CocoCay water park.

The orange walkway will take you to the Oasis Lagoon pool.

Chill Island is the name of the traditional beach day area on the island's west end. If you had been to CocoCay before it became Perfect Day at CocoCay, this should be the most familiar to you.

Chill Island is a laid-back area, which features a large beach expanse with plenty of seating and umbrellas for guests to use.

There is no cost to access Chill Island.

Oasis Lagoon is located in the center of the island, and is the largest freshwater pool in the Caribbean. For those who prefer a pool day over a beach day, this is heaven and features a large swim-up bar.

There is no cost to access Oasis Lagoon.

Coco Beach Club is an exclusive area for guests who want a limited access, elevated beach day experience.

When you pay to get into the Coco Beach Club, there is a private beach with seating and umbrellas, as well as an infinity pool. The beach club has its own restaurant available for anyone who enters the club, which serves up the kind of top-notch food you would find on the cruise ship.

Read moreI tried it: Coco Beach Club at Perfect Day at CocoCay

There is an extra admission cost for Coco Beach Club.

South Beach is located on the eastern side of CocoCay, and is the perfect beach retreat for anyone who values seclusion.

Another holdover from the original CocoCay, South Beach is a long expanse of sand and shore to enjoy.

There is no cost to access South Beach.

Thrill Waterpark is where water slide fans will want to visit to enjoy some incredible thrills.

At the heart of Thrill Waterpark is Daredevil's Tower, which has slides of various thrill factors, including the tallest waterslide in North America, Daredevil's Peak.

The other major slide complex in the park is Splash Summit, which has six really fun slides for the entire family.


Thrill Waterpark Map

You will also find the Caribbean's biggest wave pool to enjoy in Thrill Waterpark.

There is an extra cost for admission into Thrill Waterpark.

Harbor Beach is the closest beach to the pier that brings you back to the ship, and it is great for anyone who wants no waves.

Since it is an inlet, it is a great area for inexperienced swimmers, young children, or anyone else who prefers extremely calm ocean water.

There is no additional cost to access Harbor Beach.

Hideaway Beach map

Hideaway Beach is the newest expansion of the island, and it's an area exclusively for adults.

Opening in 2024, Hideaway Beach is only available for guests who are at least 18 years old.

There is a large beach, along with a heated pool.

There is an extra cost for admission to Hideaway Beach.

Perfect Day at CocoCay cabana map

Cabanas are a very popular option for a day in the sun. Here is a map of all of the cabana and daybed locations at Perfect Day at CocoCay.

Cabanas at Perfect Day at CocoCay are available for rent in six different areas, while day beds are available in four areas.

More Perfect Day at CocoCay information

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View the Perfect Day at CocoCay map

Royal Caribbean opens $40 million funding option for travel agents

In:
16 Feb 2021

Travel advisors can now apply for Royal Caribbean's new $40 million program for financial support.

The "Pay It Forward" program is designed to support travel advisors hit hard by the slowdown in travel and are now taking applications by travel agent owners.

The new program makes a $40 million pool of funds available to qualifying travel advisors, who can apply for three-year, interest-free loans of up to $250,000 to keep their businesses focused on a return to growth.

Travel partners can seamlessly submit loan applications on this dedicated site accessible through CruisingPower.com. The site provides additional information and everything advisors need to know, including additional program details and eligibility parameters.

“We know our travel advisor friends are suffering, too, and we will get through this tough period together, just as we always have,” said Richard Fain, Royal Caribbean Group’s chairman and CEO.  “Our travel partners have stood strong beside us for more than 50 years, and we are determined to be there for them now. We’re going to get to the other side of this challenging time together.”

Read more10 Secrets Royal Caribbean travel agents wish you knew

In March 2020, Royal Caribbean Group launched RCL Cares as a travel agent support program to provide resources for travel professionals.

Who can apply?

To qualify for the funds, it's required that:

  1. The applicant be the owner or an authorized representative of the travel agency.
  2. Agency commission earnings with RCG have been at least $4,000 for bookings that sailed between July – December 2019. These minimums and eligibility requirements may vary by state.

Please note that travel agencies in California, North Dakota, South Dakota, Vermont, and Washington, D.C. are not currently eligible to apply, but Royal Caribbean is working to get those locations included.

In addition, in light of the Small Business Administration reopening the Paycheck Protection Program (PPP) to make additional federal funding available to small businesses, we’ve teamed up with ACAP + The Loan Source to help facilitate travel advisors PPP applications. ACAP + The Loan Source specializes in helping to ease the application processes for PPP loans and forgiveness. Travel partners can begin their PPP loan application here with ACAP + The Loan Source at any time.

Royal Caribbean adds COVID-19 into cruise contract for all passengers

In:
16 Feb 2021

The contract you agree to when you book a cruise now includes additional disclosures regarding COVID-19.

Royal Caribbean has updated its Cruise Contract with new language related to the current global health crisis at some point in the last few months.

Section 4 of the contract used to cover simply "medical care and other personal services" has been updated to now cover "public health, COVID-19 policies and procedures, knowing acceptance of the risks".

What is a cruise contract?

If you have been on a cruise before, you have agreed to plenty of other protocols and policies through Royal Caribbean's cruise contract.

Every cruise line includes this as part of the agreement you make when you book a cruise.  

Upon placing a deposit, Royal Caribbean adds a check box to indicate the guest has read through the Cruise Contract and agrees to everything inside.

Airlines also have something similar, known as the Conditions of Carriage, that cover almost every scenario a passenger can encounter to clearly indicate expectations of rules and penalties for violating those rules.

Here's what the revised section includes:

Recommended Consultation with Personal Physician

Passengers are encouraged to discuss going on a cruise ship for travel with their personal physicians and to review the U.S. Centers for Disease Control (“CDC”) website for updated
information.

Further, the passengers acknowledges, understands and accepts the risk of contracting COVID-19, influenza and/or Norovirus while on the ship, in the terminal, or on shore.

Furthermore, guests understand that there is a limitation in what Royal Caribbean can do to limit exposure and that that all risk cannot be eliminated.

"Passenger knowingly and voluntarily accepts these risks as part of this ticket contract, including the Risk of serious illness or death arising from such exposures, and/or all related damages, loss, costs And expenses of any nature whatsoever."

Agreement to Abide by Current COVID-19 Policies and Procedures

Passengers agree to comply with Royal Caribbean's health protocols at all times including pre-embarkation, while onboard, during port calls and shore excursions and/or final disembarkation.

These health policies are subject to change based on guidance and directives from established health authorities in the U.S. and other destinations where the Vessel
visits, including the CDC.

"Passenger’s agreement to abide by Carrier’s COVID-19 Policies and Procedures constitutes an integral part of this Ticket Contract."

COVID-19 Policies and Procedures

Royal Caribbean lists some (but not all) of the health policies to expect to follow:

  1. Providing an accurate, truthful and complete health questionnaire in a form and containing any and all health or travel-related questions as required by Carrier in its sole discretion, for each Passenger prior to boarding
  2. Pre-embarkation and/or periodic testing and temperature checks of each Passenger
  3. Modified capacity rules for activities (including but not limited to restaurants, gyms, and entertainment events onboard and for shore excursions) which may limit or eliminate the ability of Passenger to participate in particular activities
  4. Mandatory use by each Passenger (except where medically contraindicated) of face coverings in most locations outside of the Passenger’s cabin while onboard, during embarkation, disembarkation and shore excursions
  5. Mandatory social distancing of Passengers at any/all times while on board and during embarkation, disembarkation, and shore excursions
  6. Additional restrictions during shore excursions depending on local conditions, including but not limited to denial of disembarkation at destinations unless participating in only Carrier-approved shore excursions
  7. Mandatory hand sanitizing by Passenger upon entry or exit of any public areas
  8. Confinement of Passengers to cabins, quarantine or emergency disembarkation of Passenger if, in Carrier’s sole discretion, such steps are necessary to prevent or slow the spread of COVID-19
  9. The required completion by Passenger in a timely manner of any written authorizations or consent forms required for Carrier to carry out its COVID-19 Policies and Procedures (including but not limited to medical information, medical privacy, or personal data privacy consent forms)
  10. Other policies and procedures deemed by Carrier in its sole discretion to be necessary to reduce the risk of spread of COVID-19

Mandatory Compliance with COVID-19 Policies and Procedures

This section deals with noncompliance and ensuring everyone is following the rules onboard.

"Any noncompliance by Passenger or members of Passenger’s travelling party with Carrier’s COVID-19 Policies and Procedures or this Ticket Contract shall be grounds for refusal to board, refusal to reboard after going ashore, quarantine onboard the Vessel, disembarkation, reporting to governmental or health authorities, or other steps deemed necessary in Carrier’s sole discretion under the circumstances to protect the health and well-being of others."

If someone violates one of the COVID-19 Policies and Procedures, it is grounds for the passenger to not receive a refund or compensation of any kind.

Passenger will be responsible for all related costs and fines, including without limitation travel expenses and for proper travel documentation for any port, or for departure from or arrival to Passenger’s country of residence.

Passenger Testing Positive for COVID-19 Pre-Cruise

Within 14 days of the cruise beginning, if a passenger tests positive for COVID-19, exhibits signs or symptoms of COVID-19, has had close contact with a person confirmed or suspected as having COVID-19, Royal Caribbean reserves the right to deny boarding to that person.

In such a a situation, any passenger denied boarding because of a known or suspected infection with COVID-19 will be entitled to a refund or future cruise credit equal in value to the Cruise Fare Passenger paid to Royal Caribbean.

Passenger Testing Positive for COVID-19 During Cruise

If you test positive for COVID-19 or exhibit symptoms, Royal Caribbean may disembark, refuse re-boarding after a shore excursion, or quarantine Passenger as well as members of Passenger’s traveling party, or take other steps which Carrier determines, in its sole discretion, are necessary under the circumstances to protect the health and well-being of others. 

If that were to occur, you are entitled to a prorated refund or future cruise credit for the unused portion of the Cruise Fare.

Each such Passenger is responsible for all other related costs and fines, including without limitation travel expenses.

Old cruise contract language from November 2020

New cruise contract language from February 2021

Odyssey of the Seas construction photo update - February 16, 2021

In:
16 Feb 2021

A new week means a new photo of Royal Caribbean's next cruise ship to join the fleet.

Every week, Meyer Werft shipyard releases a new webcam photo of Odyssey of the Seas under construction.

Here is a look at this week's photo and last week's photo to give you a sense of if anything has changed.

February 15 photo 

February 8 photo

Odyssey of the Seas is outdoors so that she can receive additional features that cannot be installed while the ship was in the hall during initial construction.

The webcam photos give us a regular look at the progress being made, but webcam photos never look as good as a photo from a talented photographer with good equipment.

Björn Haß shared some new photos as well of Odyssey of the Seas, as well a look at the snow that fell around the shipyard.

Photos by Björn Haß

Odyssey of the Seas comes in at 169,000 GT and measures a length of 347.1 meters, and has a capacity of more than 5,000 passengers.

When she joins the fleet, Odyssey of the Seas will be the fifth cruise ship in the Quantum/Quantum Ultra Class to be built at Meyer Werft.

The next step for Odyssey is her conveyance down the Ems River to begin her sea trials. It has not been announced yet when that will take place.

Odyssey of the Seas will enter service with cruises from Europe in summer 2021 before heading to Port Everglades, Florida to sail the Caribbean in winter 2021.

Norwegian Cruise Line cancels May 2021 cruises

In:
16 Feb 2021

Norwegian Cruise Line has thrown in the towel on May 2021 cruises, which may point in the direction other cruise lines will follow.

Norwegian Cruise Line Holdings Ltd. (NCLH) announced on Tuesday they continued their suspension of cruises through May 31, 2021.

In a statement, NCLH said it will continue to work with government and public health authorities to take all measures necessary to protect its customers, crew and communities visited.

Prior to today's announcement, cruises had been cancelled through April 30, 2021.

Guests who are currently booked on cancelled voyages on Norwegian Cruise Line, Oceania Cruises or Regent Seven Seas Cruises are asked to contact their travel advisor or the cruise line for more information.

Throughout the entire cruise industry shutdown, the major cruise lines have mirrored each other's cancellation announcements and that means Carnival and Royal Caribbean may soon follow.

Moreover, Royal Caribbean and Norwegian work together on the Healthy Sail Panel group of experts.

Will Royal Caribbean also cancel their cruises?

The short answer is no one knows yet.

Royal Caribbean currently has cruises cancelled through April 30, 2021 (excluding sailings onboard Quantum of the Seas in Singapore and Spectrum of the Seas in China).

It is important for Royal Caribbean cruisers to take notice of these cancellations as a possible sign of what may come for Royal Caribbean.

There also is not distinct pattern when Royal Caribbean may make a similar announcement or not. The only pattern thus far is when one of the "big three" cruise lines cancels more cruises, it seeems it is just a matter of time before the other two dominos fall.

First look at AquaTheater on Royal Caribbean's Wonder of the Seas

In:
15 Feb 2021

We have a first look of a photo from onboard Royal Caribbean's next new Oasis Class cruise ship.

Wonder of the Seas is under construction and slated to enter service sometime in 2022.

At the aft of the ship is the iconic AquaTheater, which is an outdoor ampitheater home to some of the best stage shows on any cruise ship.

Senior Vice President of Entertainment for Royal Caribbean International, Nick Weir, shared a photo on Twitter of the still under construction AquaTheater.

Photo by Nick Weir

While the venue is still being worked on, we can easily noticeable one of the most striking new features of the space, which is the enclosure around the very back of the space.

Read moreWhy are new cruise ships still being built?

Wonder of the Seas may be the fifth Oasis Class cruise ship, but Royal Caribbean is not "copying and pasting" her based on the previous vessels.

AquatTheater on Harmony of the Seas

From just the concept art, it is clear you can see structural differences to the ship when compared to existing Oasis Class ships.

Wonder of the Seas was originally slated to debut in 2021, but the global health crisis pushed those plans back and will now be delivered sometime in 2022.

Under construction in France, Wonder of the Seas had to be delayed in order to spread out spending. She is still scheduled to sail exclusively in China.

Read more5 plans Royal Caribbean will and won’t be able to do in 2021

The new cruise ship was floated out in September 2020, but there have been few updates regarding the ship since.

Royal Caribbean has not released itineraries for Wonder of the Seas to book, nor indicated when exactly in 2022 Wonder will start sailing yet.

Odyssey of the Seas will debut first, with a spring 2021 delivery.

A Valentine's Day story from the only Royal Caribbean cruise ship sailing

In:
14 Feb 2021

Quantum of the Seas may be the only Royal Caribbean cruise ship sailing right now, but she's got a lovely story fit for Valentine's Day.

Currently, Quantum of the Seas is offering 3- and 4-night cruises with no port stops from Singapore and one crew member couple onboard helped celebrate Valentine's Day.

The ship has had over 25,000 guests across 20+ sailings since December, and working onboard is Rose (USA) and Johel (Brazil).

Rose Serim is the Cruise Program Administrator and Johel Fonseca is the Sports Supervisor on Quantum of the Seas. They shared their story how they met and continue to sail together.

We met on Ovation of the Seas in October 2017. Our first date was onboard Ovation at the specialty restaurant, Izumi.

We've since been together for almost 3.5 years and in addition to Ovation, have been on Spectrum of the Seas, Symphony of the Seas, Anthem of the Seas, and now Quantum of the Seas together.

Royal Caribbean added the crew are thrilled to be back onboard and are sending their love to everyone at home. 

Rose and Johel are the ones on the Flowrider surf simulator and the iFly skydiving simulator.

Royal Caribbean recently announced that Quantum of the Seas will remain in Singapore until June 2021 to continue offering cruises for three additional months between March 22, 2021 and June 21, 2021.

These 2-, 3- and 4-night Ocean Getaways  operate with a set of comprehensive health and safety measures in place, such as mandatory testing, reduced sailing capacity and strict physical distancing measures.

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