Icon of the Seas sneak peek: Inside Royal Caribbean's next new ship

In:
12 Aug 2023
By: 
Matt Hochberg

Royal Caribbean is in the final months prepping what will become the largest cruise ship in the world.

Icon of the Seas under construction in August 2023

Icon of the Seas won't launch until early 2024, but the ship is already generating incredible hype with an unmatched level of fascination for a new cruise ship yet unseen.

The 20-deck high ship comes in at 250,800 tons and will take away the title of biggest cruise ship in the world from sister vessel, Wonder of the Seas.  In fact, it will be the first time in about  5 years that an Oasis Class ship hasn't been the biggest in the world.

At the Turku, Finland shipyard, Royal Caribbean gave a hard hat tour to travel agents to help familiarize the new ship with some of the top sellers of all things Royal Caribbean.

Introducing Icon of the Seas

Beci Mahnken, president and CEO of MEI-Travel, had the opportunity to get a sneak peek at the not-yet-completed ship while it's being worked on.  Unlike our visit to the ship in May, Icon is in a far more complete stage of construction now.

Icon already completed her first set of sea trials, and is expected to complete work on her sometime later this year before being readied to start offering cruises.

If there's one thing apparent about Royal Caribbean's new ship, it's that it's anything but ordinary.

Icon of the Seas shipyard tour - August 2023

Royal Caribbean calls Icon of the Seas a "white paper" ship, because it has been designed from the ground up with new concepts. 

There's been a lot of attention for this new ship, and rightfully so, as it represents the single biggest chance of being a game changer to the cruise industry in the same way the Oasis of the Seas was when it launched.

Icon of the Seas shipyard tour - August 2023

Royal Caribbean is building on its legacy of not just building big cruise ships, but innovating and leading the industry at the same time.  Royal Caribbean sets the bar all other new cruise ships are judged against.

Icon of the Seas shipyard tour

With five months left before the first passenger steps onboard Icon of the Seas, there's still plenty to do.  In the meantime, here's a look at the latest progress and how much closer to completion the ship is.

Thrills get their own deck

Category 6 water park under construction

You wont run out of things to do on Icon of the Seas, especially if water slides are your thing.

Icon will introduce the first water park at sea, with six different water slides that will draw your attention within a mile of arriving to the ship.

Thrill Island is the name of a brand new neighborhood coming to the first Icon Class cruise ship, and it is a new approach to aquatic fun on a cruise ship for Royal Caribbean.

Category 6 water park

Because Royal Caribbean wants Icon of the Seas to rival any family land resort, the amount of space dedicated to water slides is not something you will find at any old hotel complex.

RelatedRoyal Caribbean's next-gen cruise ship will have the largest water park to thrill all ages

In combination with their private island, Royal Caribbean thinks they have a one-two combo that will draw people to Icon like never before.

"The Icon product, along with Perfect Day, with the kind of experiences that we're offering, with the kind of new accommodations that we have on Icon and the experiences that we have for young families, older families and of course couples and singles and what have you, is really squarely standing shoulder to shoulder with Orlando and those kind of destinations," is what Royal Caribbean International President and CEO Michael Bayley said about his company's plans.

Icon of the Seas shipyard tour - August 2023

The water slides, known collectively as Category 6, take up the back of the top deck of the ship, and are flanked by mini-golf, a rock climbing wall, and a brand new thrill "walk".

Crown's Edge is a combination ropes course, sky walk, and obstacle course.

Crown's Edge
Crown's Edge on Icon of the Seas

Guests are strapped in and walk 154 feet above the ocean for this experience. It lasts about two and a half minutes and culminates with  drop through portion, which Royal Caribbean described as "pretty scary".

Royal Promenade

Royal Promenade construction

Icon of the Seas is not the first Royal Caribbean cruise ship to have a Royal Promenade thoroughfare on its ships, but it will be the first to introduce an expanded and evolved version.

At 362 feet long, the Royal Promenade onboard Icon of the seas is longer than a football field, and for the first time, it incorporates ocean views.

icon-promenade-2

As you walk onto the ship, you'll see a giant multi-deck high glass wall that will provide natural light and a way to still see the beautiful ocean that surrounds the ship.

Royal Promenade construction

The Pearl is a likely focal point of the Royal Promenade, which the cruise line describes as a multi-sensory experience built with 3,000 kinetic tiles. 

Royal Promenade construction

Behind The Pearl, guests will find the Pearl Cafe, which serves freshly toasted croissants, hot chocolate croissants, croissant sandwiches, sweets, and other specialty desserts. 

Royal Promenade construction
Royal Promenade construction

You will find Giovanni's Italian Kitchen and Wine Bar on the Promenade, which is a new location for this restaurant. There will also be a Dueling Pianos bar, Sorrento's pizzeria, Point and Feather pub, Spotlight Karaoke, Boleros and Schooner Bar.

Royal Promenade construction
Royal Promenade construction
Royal Promenade construction
Royal Promenade construction
Royal Promenade construction
Royal Promenade construction
Royal Promenade construction
Royal Promenade construction

On one end of the Promenade will be the new ice skating rink, Absolute Zero, with over 2,850 square feet of ice.

Absolute Zero will host two different shows: "Starburst" and "Once Upon A Time."

Casino Royale is located just one deck below the Promenade.

Casino Royale construction
Casino Royale construction

Pools, pools, and more pools

Icon of the Seas pool construction

A connection to the water was one of the guiding principles to Icon of the Seas' design, and you'll find a pool deck that exceeds anything else the cruise line has offered.There's 62% more water surface area than on the Oasis Class cruise ships.

Chill Island is the name of its massive resort-style relaxation zone where you'll find the largest pool at sea, an adult only pool, and the first suspended infinity pool at sea. Five of the seven pools on Icon of the Seas are located in Chill Island.

Pool aerial on Icon of the Seas

Whether it's sitting by the pool, listening to the Caribbean band, or enjoying time at the ship's swim-up bar, the idea behind Chill Island is you can pick from different ways to take it easy.

Icon of the Seas pool construction
Icon of the Seas pool construction

Like most of the ship, the pools are under construction and will be among the last things to be completed (no need to add pool water this early).

Pool elements ready to be installed on Icon
Icon of the Seas pool construction
Icon of the Seas pool construction

There will be pools for adults, pools for families, and pools to simply enjoy the views all around you, including the ocean.

Top of Icon of the Seas construction

The Aquadome

AquaDome construction

You can't miss the AquaDome as a feature, given that there is a giant glass dome adorned to the front part of the ship. Inside, Royal Caribbean hopes to deliver a jaw-dropping experience.

Instead of an outdoor theater that is subject to weather conditions, Royal Caribbean built a dome it placed on top of the theater, along with enough space to add bars, food hall, and even cruise ship cabins.

Lifting the AquaDome
AquaDome installed on Icon of the Seas

Photos simply do not do the AquaDome justice, because it is truly massive. It weighs 363-tons and has over 600 glass panels of cables. It was no simple feat to hoist it into position, as the team in Turku had to use 1,600 feet of cables to lift it into position. The length of cables is longer than the height of the Empire State Building.

AquaDome construction
AquaDome construction

Of course, the AquaTheater is at the heart of this neighborhood. Royal Caribbean has a show that that will feature aerialists, acrobatics, high dives, and the tallest waterfall at sea at 55 feet tall.

 There will be two shows that passengers can see in the AquaTheater: "Aqua Nation!" and "Pirates vs Mermaids." 

You'll find the Overlook inside the dome, which has 220-degree views from pods you can sit in and enjoy time with friends.

More family time

Surfside neighborhood construction

If there's one major focus Royal Caribbean has with its new ship, it's it wants to up its family cruise game to a whole new level.

Icon will have an entire neighborhood dedicated to young families, known as Surfside. It's located at the back of the ship in an open-air space that is somewhat similar to the Boardwalk neighborhood on the Oasis Class ships.

RelatedRoyal Caribbean is building the best cruise ship for young families on Icon of the Seas with a new purpose-built area

A look down the Surfside neighborhood

Splashaway Bay and Baby Bay are the focal point of the new neighborhood, which is an aquapark and pool designed for families to enjoy together. Royal Caribbean added the Water's Edge pool so adults can lounge in the pool too.  It is located at the aft of the ship, complete with in pool lounge chairs and gorgeous views of the ocean.

Entrance to Surfside
Surfside view looking up

As part of Royal Caribbean's plans to attract families away from theme parks and other land destinations in Florida, this part of the ship is all about appealing to not just kids, but their parents too. 

Instead of a place to take your kids, Surfside is meant to be enjoyed alongside your kids.

Surfside construction
Surfside construction

There's lots of dining choices too, including Surfside Bites. This quick eatery has burgers, popcorn chicken, cinnamon sugar donut holes, and, of course, soft serve! 

Surfside bites

You'll also find new cabins in Surfside designed to accommodate more people, which is perfect for families.

There are new categories of cabins on Icon, with over 50% of Icon's room types new to the cruise line.

RelatedRoyal Caribbean designed first-of-its-kind cabins for its new cruise ship

Infinite balcony
Bathroom construction on Icon of the Seas
Cabin construction

The ocean view infinite balcony that allows you to expand your indoor living space or invite in the sea breeze with the touch of a button.

One new cabin type is the Family Infinite Balcony room, which has in-room games, a split bathroom, and even a bunk area for children that can be closed off with a curtain for privacy. Plus, each bunk has their own television!

Family infinite balcony construction
Icon of the Seas cabin under construction
Surfside cabin construction

And then there's the epic suite that cannot be overlooked.

Ultimate Family Townhouse

The Ultimate Family Townhouse is a mind-blowingly epic, 3-story stateroom extraordinaire that features its own back yard with a private entrance into Splashaway Bay. 

Demand is so strong for these rooms that it's selling for $80,000 per week in 2024.

Townhouse construction
Suite bathroom

There's an in-suite slide to bring you into "the coolest living room ever", which has hidden nooks too.

UFT slide
View of Surfside

Central Park

Central Park render on Icon of the Seas

A fan-favorite neighborhood will make it on Icon of the Seas in the form of Central Park. 

In the heart of the ship is an open air garden with living plants that create a peaceful atmosphere amongst various dining and entertainment venues.

Central Park construction
Central Park construction

When it's complete, Central Park will have a jazz club, walkup champagne bar window, and new restaurants too.

RelatedThe Ultimate Icon of the Seas Dining & Lounges Guide

Central Park construction
Bubbles construction

Bubbles is the walkup champagne bar window where glasses of mimosa, prosecco, and Bellini, and bottles of Champagne are available all day.

If elevated dining is your thing, you'll need to check out the new swanky supper club coming to Icon of the Seas.

empire-supper-club-icon
Empire Supper Club construction

Empire Supper Club is is meant to be reminiscent of the 1930s in New York City, and it has two seating for guests to experience the extravagant eight course menu.

The menu will feature premium American cuisine and offer selections such as caviar and wagyu. Plus, each course will be paired with a beverage. 

Launching in January 2024

Icon of the Seas aerial aft at Cococay

Royal Caribbean has billed Icon of the Seas to be not just a major player in the cruise industry, but the likely heir apparent to the title of most coveted cruise ship.

The first sailing is scheduled for the end of January, and Icon will be the first of at least three new cruise ships in this class.

Hallway on Icon of the Seas

While it's likely inevitable for Icon to be compared to her Oasis Class sisters, there's little doubt Royal Caribbean isn't up to the task considering their track record of introducing game-changing ships time and time again.

Related11 reasons Royal Caribbean's Icon of the Seas will change the cruise industry

The next step for Icon are around round of sea trials scheduled for later in 2023 to ensure Icon of the Seas is ready to be delivered to Royal Caribbean prior to her January 27, 2024 maiden voyage. 

The first sailing of Icon of the Seas will be a 7-night cruise from Miami on January 27, 2024.

The ship will sail year-round out of Miami in 2024, alternating between Eastern Caribbean and Western Caribbean itineraries, with four different routings available for departures between January 2024 and April 2025.

More information

Royal Caribbean testing out chatbot that can answer common questions

In:
11 Aug 2023
By: 
Matt Hochberg

Royal Caribbean is experimenting with a new chat bot that can answer some basic questions customers might have before they get on a ship.

Sign of Royal Caribbean

We spotted a new chatbot on select pages of the Royal Caribbean website that provide an option to engage with and get answers.

A customer service chatbot is a bot that uses AI and machine learning to answer basic customer questions via a business messenger. For example, you could ask "how do I book a cruise" or "when can I check-in for my cruise?".

Chatbots use existing knowledge base articles to help answer customers’ questions. They can recognize and answer multiple forms of the same question and can be trained to give instant responses using your preferred voice and tone.

Chatbots are a popular mechanism for ecommerce sites to get answers to customers 24/7 on topics that are very commonly asked. AI chatbots have really risen to prominence since 2020, providing 24/7 support, and automatically resolving questions without any human intervention.

Chatbot pop up

The chatbot is in a pop up that appears on select pages of the Royal Caribbean website, such as the frequently asked questions section. It is not available on the Royal Caribbean app.

If you opt to click on the "Chat with us" pop-up, the Virtual Agent greets you with the option of inquiring about an existing booking or if you have no booking.

Chatbot pop up active

The chatbot allows you to type your questions and it will try its best to find you an answer.

Testing out the chatbot

Answer from chatbot

I was curious as anyone to know how helpful the chatbot could be, so I fed it some questions that are commonly asked in Google searches.

Below you'll see the question in bold, followed by the chatbot's response.

Dining room waiter

How much do you tip a cruise waiter?

As of September 7th, 2022, the automatic service gratuity of $16.00 USD per person, per day for guests in non-suites staterooms, or $18.50 USD per person, per day for guests in Suites, will be applied to each guest’s SeaPass account on a daily basis. The gratuity applies to individual guests of all ages and stateroom categories. Gratuities are shared among dining, bar, culinary services staff, stateroom attendants, and other hotel services teams who work behind the scenes to enhance the cruise experience.

Read moreTipping on a cruise ship: what you should and shouldn't do

Bottled water

Can I bring a 12 pack of water on Royal Caribbean?

Yes, guests are allowed to bring non-alcoholic beverages as carry-on items on boarding day. Non-alcoholic beverages may not exceed 12 standard (17 oz.) cans, bottles, or cartons per stateroom.

Read moreWhat food or drinks you're allowed to bring on a Royal Caribbean cruise

Passport

Do I need a passport or birth certificate to take a Royal Caribbean cruise?

Yes, as a US citizen, you will need a valid US passport book that is valid for at least 6 months after your cruise ends to board a Royal Caribbean cruise ship. If you are sailing from a US homeport, an official US state-issued birth certificate is also accepted. Guests age 16 and older who present an official US state-issued birth certificate will also need to provide a valid driver's license or government-issued picture ID.

Read morePassport card vs book: Which should you choose?

Covid test

Do I need a Covid test to enter US after a cruise?

Vaccinations, face masks, and pre-cruise testing are no longer required to sail, with the following exceptions: transpacific sailings ending in Australia (pre-cruise testing & vaccines required), cruises from Australia (vaccinations, face masks and pre-cruise testing required), and the Ultimate World Cruise (vaccination required).

Can you split a drink package on Royal Caribbean?

I'm afraid I don't have an answer for that at the moment.

Read moreRoyal Caribbean Drink Package guide

Will my phone work onboard a Royal Caribbean ship?

Yes, Royal Caribbean works with cellular networks to provide the ability to connect your device through "cellular at sea". These roaming rates to utilize your device are determined by your cellular provider. Prior to your sailing, it is recommended to contact your cellular provider for more information on these rates and special packages available. Additionally, another option for staying connected without utilizing your cellular data is connecting to VOOM, the fastest internet at sea. VOOM allows guests to stay connected via wifi, with a variety of packages to choose from.

Read moreCellphone Use Onboard a Royal Caribbean cruise

no-smoking-sign

Where can I smoke on a Royal Caribbean cruise?

For the comfort and enjoyment of our guests, our ships are designated as non-smoking; however, we recognize that some of our guests do smoke. To provide an onboard environment that meets all needs, we’ve designated certain areas of the ship as smoking areas. Smoking is permitted in designated outdoor areas, must be properly disposed of, and never be thrown overboard. We’ll have visible signage posted in areas where smoking is permitted, and ashtrays that are provided for use. Cigar and pipe tobacco are limited to designated outdoor areas and Cigar Bars. You must be at least 21 years of age to purchase, possess, or use tobacco on sailings beginning in U.S. ports. For sailings beginning in all other ports, the minimum age is 18 years old.

Family at Windjammer

Where can I eat on embarkation day at the start of a Royal Caribbean cruise?

On the first day of your Royal Caribbean cruise, you can enjoy a meal at our different available venues before heading to your stateroom.

freedom-main-dining-room

I've been assigned My Time Dining, what does this mean?

My Time Dining is one of the options you’ll get to choose from when you book your cruise. Unlike traditional dining — where a dining time is assigned to you — guests who opt for My Time Dining can eat in the Main Dining Room anytime they like during dinner hours, according to availability. Reservations are strongly recommended. My Time Dining uses the same menu as traditional seating. The wait staff will have your table ready for you so can avoid a delay in seating. If you would like a specific waiter or table, they are more likely to be able to accommodate your request with advance reservations (however, please note this is based on availability). Guests who have signed up for My Time Dining will have their SeaPass card designated with the dining room and deck number. They will be seated in one of the main dining rooms. There will be a My Time Dining check-in desk at the entrance to the dining room with wait staff to greet guests. My Time Dining is now a choice within the booking process. When making a reservation you will be offered “My Time” or traditional dining times* (i.e., 5:30 pm 8:00 pm). *Traditional dining times may vary by ship and itinerary.

Read moreWhat you need to know about Royal Caribbean's My Time Dining

Ship ratings feature added

Ship ratings example

In addition to the chatbot, you can now find cruise ship ratings for all of Royal Caribbean's cruise ships.

In visiting any of the ship landing pages, you'll find at the bottom a list of ratings.

Ship reviews

In fact, there's a lot of reviews listed for each ship.

For Wonder of the Seas, there were 51,409 reviews. Ovation of the Seas has 27,366 reviews. Mariner of the Seas has 37,647 reviews.

Perfect Storm waterslides on Wonder of the Seas

Moreover, the reviews don't seem to be filtered, if at all. There were as many glowing positive reviews and one star negative reviews.

Read moreWhy you can't trust online reviews of cruise ships

In case you're wondering, here's how the fleet stacks up based on average review score:

4.7 Stars

4.6 Stars

4.5 Stars

  • Anthem of the Seas
  • Brilliance of the Seas
  • Explorer of the Seas
  • Grandeur of the Seas
  • Jewel of the Seas
  • Ovation of the Seas
  • Radiance of the Seas
  • Vision of the Seas
  • Voyager of the Seas

4.4 Stars

  • Enchantment of the Seas
  • Rhapsody of the Seas

Royal Caribbean CEO wants to address overcrowding in customer loyalty lounge

In:
11 Aug 2023
By: 
Allie Hubers

One of the most popular Royal Caribbean Crown and Anchor Society benefits looks like it may be in need of a refresh.

Michael Bayley wants to know what to do with the Diamond Lounge

Royal Caribbean is apparently looking to address overcrowding in its customer loyalty lounges, based on a recent social media post.

Royal Caribbean’s CEO Michael Bayley posted on Facebook the following question, which provided some interesting insight.

“So! I’ve been hearing from a lot of our guests about overcrowding in our Diamond lounges and in the Suite lounge.   It makes sense since our Top Tiers have grown by 30% last year alone! Capacity limitations is a tough one.  What do you think we should do?”

Michael Bayley post

As you can imagine, the post has already prompted hundreds of responses from his followers. Some provided real solutions while others took this as an opportunity to reflect on changes that have taken place within the Crown and Anchor program.   

If you’re one of Royal Caribbean’s top tier loyalty members, you have probably noticed significantly more people heading to loyalty lounges onboard your cruises.

Read more11 of our favorite under-the-radar Crown & Anchor perks

Crown and Anchor members who have reached Diamond, Diamond Plus or Pinnacle status have access to Royal Caribbean’s loyalty lounges onboard its cruise ships. These loyalty lounges typically consist of a Diamond Lounge, available for Diamond members and above.

Diamond Club sign

The overcrowding in loyalty lounges onboard Royal Caribbean ships has been an issue for a while, with more cruisers achieving Diamond status or higher.

As Mr. Bayley indicated, an influx of new Diamond members has exacerbated the overcrowding problem. So, what really created this problem and what is the solution for overcrowding in the loyalty lounges?  

Increase of top-tier members

Under the radar Crown and Anchor perks

As Mr. Bayley shared himself, there has been an estimated 30% increase in the top tiers of the Crown and Anchor program last year. 

This influx of new top-tier members can likely be attributed to Royal Caribbean’s post-pandemic strategy of offering double loyalty points for sailings. During the post-pandemic cruising restart, Royal Caribbean offered a lucrative promotion where loyalty members could earn double Crown and Anchor points for all itineraries.

This meant if you sailed on a 7-night itinerary in a standard cabin, instead of earning 7 Crown and Anchor points, you would earn 14 points. Couple this with staying in a suite or cruising solo, and it was pretty easy to rack-up your points.

Offering double points made it very feasible for loyal Royal Caribbean cruisers to earn top-tier status. Many took advantage of this promotion throughout 2021 and 2022. The strategy made sense operationally for Royal Caribbean to lure back loyal cruisers post-pandemic while the general public might have maintained some hesitancy towards cruising.  

This promotion was obviously very enticing for those looking to bump their Royal Caribbean status.

For example, our own Royal Caribbean Blog videographer, Jenna, earned Diamond Plus status within one year of cruising with the double points promotion. Her first Royal Caribbean cruise was in 2021. Comparatively, I have been cruising with Royal Caribbean since 2005 and I have the same Diamond Plus status as Jenna. 

Read moreI reached Diamond status with Royal Caribbean: here's why this loyalty tier matters

The double points promotion ended in December 2022, although only cruises booked in 2021 for the following year qualified. Undoubtedly, this had a major contribution to the lounge overcrowding because of the influx of new top-tier members with no place to go other than the Diamond Lounge. 

Removing the Concierge Lounge

 Suite Concierge

As some of you might remember, Diamond Plus and Pinnacle members once had access to the Concierge Lounges onboard Royal Caribbean cruise ships. This used to be the top-tier lounge onboard - and it was a lucrative perk once you hit Diamond Plus loyalty status.

However, in the last decade, Royal Caribbean has been focusing more on amenities and accommodations for suite guests. As cruise ships get bigger, Royal Caribbean has been designing more luxurious suites onboard and providing more lucrative benefits to suite guests.

With each new ship that Royal Caribbean built, the cruise line opted to add a Suite Lounge to replace the Concierge Lounges onboard. This meant that Diamond Plus members could only access Diamond Lounges onboard.

For a while, if you were sailing on a ship that lacked a suite lounge, Diamond Plus members still had the opportunity to visit the Concierge Lounge. But, to accommodate more suite guests, Royal Caribbean chose to first restrict access for Diamond Plus members to the Concierge Lounge. 

Concierge Club

For a few years, Diamond Plus members could only utilize the Concierge Lounge at the discretion of the loyalty director onboard each sailing. If a particular sailing had a large number of Diamond Plus members onboard, the sailing would restrict access to the Concierge Lounge.

With the influx of many new Diamond Plus members in the last two years, it was rare to gain Concierge Lounge access anyway. Starting in December 2022, Royal Caribbean revoked all access for Diamond Plus members to enjoy the Concierge Lounge.

As such, Diamond Plus members can only access the Diamond Lounge now. 

Drink Voucher Change

Prior to the pandemic, one of the biggest draws to the Diamond Lounge was receiving unlimited alcoholic beverages during happy hour. Diamond members and above could only receive complimentary drinks in the lounge during happy hour, which typically ran from 5pm to 8:30pm. 

To combat overcrowding in the lounge, Royal Caribbean made the decision to allocate daily drink vouchers onto SeaPass cards. Drink vouchers can be used at any bar onboard for nearly any drink under $15. You no longer needed to wait until happy hour to redeem these, as you could enjoy your drink vouchers at any time during the day. 

Read moreHow Royal Caribbean's free drink vouchers for Diamond and higher members works

Unanimously, this was a win-win for everyone. The vouchers were a positive change for loyalty members because it provided flexibility. Also, you could now have almost any drink you wanted rather than ordering from a set drink menu in the Diamond Lounge. 

Because of the drink vouchers, you no longer have to visit the Diamond Lounge to receive your loyalty perks. This has certainly helped with overcrowding, as it would be an absolute zoo each evening if the Diamond Lounge was the only place to receive free loyalty drinks. 

Difficulty Earning Pinnacle Status

Pinnacle logo

Another contributing factor to the overcrowding issue is the massive gap in loyalty status from Diamond Plus to Pinnacle status. Here are the thresholds to reach top-tier status with Royal Caribbean’s Crown and Anchor status: 

  • Diamond: 80 points
  • Diamond Plus: 175 points
  • Pinnacle: 700 points

There is an obvious gap in the loyalty ladder between Diamond Plus and Pinnacle status. It only takes less than 100 points to move from Diamond to Diamond Plus, yet you need to earn more than 500 points to reach Pinnacle status from Diamond Plus. 

Because of this structure, many people get stuck in Diamond Plus status for a very long time. You could earn Diamond Plus status three times over before you reach Pinnacle Status, as it requires triple the amount of effort to get to Pinnacle from Diamond Plus. 

Why visit the Diamond Lounge?

The Diamond Lounge is more than just a spot to grab free drinks. Each evening, you can find different nightly appetizers served. If you’re sailing on an older ship with limited dining options (like my last cruise on Jewel of the Seas), then grabbing a snack here in the early evening can be really nice if you have later dining. 

In addition, you can find continental breakfast served in the Diamond Lounge each morning. Those who prefer to have specialty coffee can enjoy cappuccinos and lattes in the Diamond Lounge all day, which is one of my favorite perks. 

Breakfast in the Diamond Lounge

There is also a dedicated Diamond Lounge Concierge to help you with any sort of issues you might have onboard. These concierges can help with dining reservations, questions, tender tickets and more. 

Diamond Concierge

The Diamond Lounge can also be a quiet space to retreat during the day, as this is often not when the lounges are crowded. Most of the overcrowding happens in the mornings and evenings. I’ve heard of some loyalty members heading to the Diamond Lounge on older ships because it provides panoramic views and a quiet space to relax. 

Finally, there is a sense of community in the Diamond Lounge. You are often surrounded by other travelers and loyal cruisers, making it easy to strike up a conversation with those you have things in common with. Many enjoy meeting others in the Diamond Lounge, as it provides a more intimate place to mingle with others. 

Ideas to combat overcrowding

Radiance of the Seas concierge lounge

The overcrowding in loyalty lounges is a product of other decisions made by Royal Caribbean. While it seems as though the pandemic exasperated the issue, the overcrowding issue has been building for a while. To start, many loyalty members are stuck in Diamond Plus status for a very long time. In fact, I’ve been a Diamond Plus member for OVER a decade, and that’s with multiple Royal Caribbean cruises each year.

One of the most popular suggestions on Michael Bayley’s Facebook post was needing another loyalty tier between Diamond Plus and Pinnacle status.

Another status could help break up the massive amount of Diamond Plus members that are currently enrolled in the loyalty program. With another status, Royal Caribbean could reevaluate the benefits for each tier as well during the restructure process.

Adding an additional loyalty status could even prove to be profitable for Royal Caribbean. Once Crown and Anchor member reach Diamond Plus, some feel they will never reach Pinnacle status, especially for older cruisers. This leads many to try out other cruise lines because they have already reached their most attainable status with Royal Caribbean.

It seems unlikely that Royal Caribbean will allocate more space on its ships for loyalty lounges. This has been apparent for quite some time, as the location and size of the Diamond Lounge continues to be less than exceptional. 

Another common suggestion was to limit the Diamond lounge to only Diamond Plus members.

Depending on the breakdown between Diamond and Diamond Plus, limiting the lounge to just Diamond Plus members would certainly alleviate some of the crowding. In addition, Pinnacle members able to still access the Suite Lounges onboard, so limiting Pinnacles to just one lounge could help with overcrowding as well. 

Many responses praised Royal Caribbean for creating the drink voucher policy, which has been wildly popular among cruisers. Having more flexibility each day of your cruise is one of the most enticing perks of Royal Caribbean's Crown and Anchor Society, in my opinion. 

Do you think overcrowding is an issue? If so, what do you think could help with the overcrowding?

Royal Caribbean surveys passengers about charging for pizza, adding axe throwing to ships and more

In:
10 Aug 2023
By: 
Matt Hochberg

Royal Caribbean wants to know if a planetarium, obstacle course, or a change in the food they charge for are things its passengers might want on a future cruise ship.

Sorrentos Pizza

Like many companies, Royal Caribbean will send surveys to its customers to not only get feedback on what their past experience was like, but to also see what people think about changes.

A survey sent to select cruisers this week hinted at some possible ideas the cruise line has and wants to know what its loyal cruisers think.

RoyalCaribbeanBlog reader Michael Dorgan shared some of the questions he received in a post-cruise survey form that went beyond just asking him what his last cruise was like.

To be clear, nothing has changed or announced by Royal Caribbean. These are just questions to select cruisers sent via email survey.

The survey started to drill down in the dining and asking about Sorrento's, which is the complimentary pizza restaurant found on most Royal Caribbean cruise ships.

The question posed was, "If Sorrento's Pizza was offered for a fee, would you still dine there?".

Email survey

Sorrento's pizza is a staple of the food included on a Royal Caribbean cruise. It has a near cult-like following among avid cruisers who like it especially late at night. More importantly, charging for the pizza would remove effectively the only complimentary late-night food available on Royal Caribbean ships.

It then asked if changing Sorrento's from complimentary to an extra cost venue would stop them from cruising with Royal Caribbean, "How would Sorrento's Pizza being offered for a fee impact your likelihood to choose Royal Caribbean in future?"

Email survey

Then the survey moved toward new restaurant concepts, and in particular seafood restaurants, and what style of restaurant would a guest want to see on future ships.

Survey

Options included Greek, Cajun, Peruvian, British, Caribbean, New England style, surf & turf, or sushi. 

Royal Caribbean already has a New England seafood specialty restaurant with Hooked, and sushi on many of its ships with Izumi.

Another question on the survey was about the cruise line's specialty dining packages, and would the person buy it or not, and how they rated the dining package on past cruises.

Email survey

Lastly, the survey asked how much interest there would be in new kinds of experiences on future cruise ships. It listed axe throwing, go-karts, an indoor playground, pickleball court, roller coaster, obstacle course, or a planetarium.

Asking about new experiences to offer onboard is no surprise. Cruise ships have made a name for themselves over the last 30 years by continuously adding "I can't believe they put that on a cruise ship" experiences. Royal Caribbean is arguably the most synonymous with adding whizz-bang activities to its ships.

Bolt roller coaster

All of the ideas would be new to Royal Caribbean, but not necessarily the cruise industry. Norwegian Cruise Line has go-karts on some of its newer ships, and Carnival added a roller coaster to its Excel Class ships.

How realistic is it for these changes to occur?

Slice of pizza

Will Royal Caribbean actually start charging for pizza? Or add a planetarium to the next new cruise ship? No one really knows.

Historically, Royal Caribbean has used surveys to to test out all sorts of ideas, many of which never see the light of day as a change.

Royal Caribbean main dining room

On the other hand, sometimes surveys are indeed precursors to a new addition. In November 2022, Royal Caribbean used surveys extensively leading up to a main dining room menu change in 2023.

It's impossible to know what the future holds. The cruise industry is always evolving, but at this point, surveys should be used as "food for thought", rather than confirmation of anything the line may do.

Reader reaction

If the Royal Caribbean Blog community is any indication, charging for the same pizza that used to be at no cost is not something anyone wants to see, and many see it indicative of a larger set of cut backs and changes over the last few years.

The same survey made it to some other readers, who took to our message boards to voice their opinions.

"Charging for Sorrento’s pizza would be a relatively small thing I guess, but it would frustrate me," said teddy.

Pizza being sliced

ChessE4 sees a real problem with charging for pizza, "Charging for Sorrentos would be the beginning of the end for me. It would be like charging extra for dessert."

Al Miller seemed frustrated at the pattern of increased cost to cruise, "Record earnings! Best quarter ever! You hear this and you think "Whew!" Maybe now they can stop the death by a thousand cuts that is killing my desire to book anything new. Nope! Let's see how fast and how far they can gut the core experience."

JimnKathy hope the survey is merely the line dipping their toe in the water, "I'd like to think these survey questions are merely being test-marketed to gauge guest response...hopefully the RCL marketing/finance folks hear the responses loud and clear."

Royal Caribbean cruise ship cabin and suite guide

In:
09 Aug 2023
By: 
Matt Hochberg

How do you pick a cabin on a Royal Caribbean ship that will be the right choice for you?

Balcony room

There are so many cabins you can choose from when booking a cruise, that the decision can be downright daunting. Royal Caribbean sails some of the biggest new cruise ships, and its biggest ship has 2805 rooms on just that vessel!

Besides the total amount of rooms, you also have to figure out the cabin categories.

As an example, Icon of the Seas has 28 unique cabin categories. Why so many? Primarily, Royal Caribbean wants to ensure they can offer something for everyone, and the goal is to be able to handle nearly any family onboard. Since cruisers come in all sorts of configurations, the cruise line has developed many cabin types to offer the most choices possible.

Family infinite balcony

No matter which ship you choose, you'll find inexpensive windowless "inside" cabins that are small, but practical, to opulent and sprawling suites that seem more like an apartment.

In terms of cabins, Royal Caribbean has something for everyone. There are small, inside cabins that will get you on the cruise at a reasonable price to huge suites that add more benefits than you can probably use on a sailing.

Royal Caribbean cabin basics

You will find four main categories of cabins on any Royal Caribbean cruise ship: inside cabins, oceanview cabins, balcony cabins, and suites.

No matter which room you book, there is a base set of amenities any room will come with:

  • Bed that can be split apart and put together to sleep at least 2 people
  • Private bathroom with shower
  • Vanity with mirror and chair
  • Safe
  • Mini-fridge
  • Closet
  • Television

There are more balcony cabins than ever on Royal Caribbean's newer ships because the popularity of these rooms has become enormous. Plus, balcony cabins cost more than interior rooms, so it's a win-win for the cruise line and consumer.

Grand Suite on Liberty of the Seas

No matter which ship you consider, suites are the category with the least amount of rooms available. Suites take up more space, and so there just isn't enough room to build as many. Between the few that are available and the surging demand for suites, they are typically the first category to sell out. If you want a suite, you will want to book a cruise as early as possible.

Read moreThe 5 best cabin locations on a cruise ship

Within each category of stateroom are subcategories that divide up rooms by configuration. As an example, you will see a Superior Oceanview Balcony compared to an Oceanview Balcony. The Superior room is larger, with more square footage than the other cabin.

There are also accessible cabins for those with mobility needs, as well as very limited cabins designed for solo cruisers

Inside cabins on Royal Caribbean ships

Inside room on Harmony

Inside cabins are attractive to anyone looking to cruise on a budget. Inside rooms are usually the least expensive choice when booking a cabin on a Royal Caribbean ship. Compared to higher-category rooms, you could save quite a substantial amount of money by staying in an inside room.

Inside staterooms are distinguished from other rooms primarily because they offer no natural view of outside the ship. These rooms have no windows or balconies. There are just four walls.

You will also find the smallest amount of living space in an inside cabin. A regular inside cabin on Icon of the Seas measures just 156 square feet, compared to a regular balcony cabin that has 204 square feet of space, plus 50 square feet of balcony space.

Wonder-Interior

The compelling reason to book an inside stateroom is for the value, since they are often the least-expensive rooms you can book and that means it is the lowest entry point to getting on the cruise. The exact size of the room will vary depending on the class of ship you are sailing on, but inside rooms will offer the least amount of space at the lowest price.

Read moreI always stay in an inside cabin on a cruise ship. Here's why I actually like these rooms

Over the years, Royal Caribbean has introduced new kinds of inside staterooms that retain the basic qualities of an inside stateroom, but with a new twist.

Promenade view: Promenade view staterooms are inside staterooms that feature a bay window that overlooks the Royal Promenade. While the room has no view outside the ship, it does provide something to look at, with great opportunities for people watching as well as a great vantage point for events on the Royal Promenade.

Promenade cabin

Another added benefit of this room category is the bowed windows offer more square footage compared to standard inside staterooms.

The exact size of a Promenade stateroom varies depending on the class of ships. Voyager and Freedom Class Promenade staterooms are 160 square feet, whereas on Oasis Class ships they are 193 square feet.

Read moreRoyal Caribbean ship classes ultimate guide

Virtual balcony: One of the newest innovations to the inside stateroom is the virtual balcony stateroom, which takes a conventional inside stateroom and adds an 80-inch LED high-definition television that provides live views around the ship.

The screens are 4K ultra high definition capable screens that stretch from floor to ceiling and receive a video feed from the ship's cameras that are mounted at the stem and stern of the ship.

With virtual balcony staterooms, guests can enjoy a balcony experience without the balcony price.

Oceanview cabins on Royal Caribbean ships

Oceanview cabin

The next category up from an inside cabin is an oceanview cabin, which are slightly larger and have a porthole or window to the ocean. You can't open the window or get any fresh air, but there is natural light.

Generally speaking, oceanview cabins on Royal Caribbean ships are around the same size as a balcony cabin (minus the balcony space). In fact, some oceanview cabins at the front of a ship are substantially larger than balcony rooms, because of their odd shape.

Oceanview cabins at the front are a hidden gem because of how much more space they provide. Some are categorized as family cabins, and have bunk beds for the kids, along with separate bedrooms. Given their odd shape, you may find sloping walls and even a pole in the middle of the room.

Wonder-Ocean-view-oceanview

Much like the inside staterooms, oceanview cabins are on the inexpensive side and provide guests with an affordable means of being on the ship and still have a view. Natural light is important to many guests, and the ocean view provides that. Essentially, oceanview rooms are slightly larger inside rooms with a window.

The reason to consider an oceanview room is if a view is important to you, but the price of a higher-category stateroom is not possible. Alternatively, sometimes the price difference between an inside room and an oceanview is not too large, and someone may want to upgrade their room option at not a lot of extra cost.

There is one variation on the oceanview stateroom, which offers even more of a windowed view without the balcony.

Panoramic oceanview: Panoramic Ocean View Stateroom gives much more of a view than a traditional oceanview room, with a floor to ceiling wrap around panoramic window that is 76 inches high by 103-321 inches wide. That is a big window.

Panoramic cabin on Liberty of the Seas

As you might imagine, the reason to book a stateroom like this is for the amazing views without the balcony view price.  

Balcony cabins on Royal Caribbean ships

Oceanview balcony cabin on Anthem of the Seas

The most popular stateroom category on Royal Caribbean ships are balcony cabins because they are an affordable way to get enough living space, fresh air, and private outdoor space.

Not only do you get a larger bedroom area, but you will get your own balcony attached to your room that you can step onto and enjoy the outside views.

Having your own balcony means you have a special spot on the ship just for you to enjoy, that provides views all around the ship, as well as that terrific ocean breeze. Many cruise fans swear by a balcony for the added space, private area, and ambiance that only a balcony room can provide.

Balcony

A balcony cabin gets you more indoor and outdoor space, and that means more room for everyone to maneuver and makes the room feel less crowded. Additionally, having a balcony means you have a great spot for sail away, enjoying the ocean passing by, or seeing the port you are docked in from the comfort of your stateroom.

Read more: 8 reasons to book a balcony cabin

On Oasis Class ships, Royal Caribbean created balcony cabins that face inwards, rather than to the ocean.

Central Park balconies: On Oasis Class ships, Central Park balcony staterooms are available. Instead of offering a balcony that overlooks the ocean, this stateroom category offers a view of the Central Park neighborhood.

The Central Park balconies offer the same fresh air and light that ocean view balconies do but with the opportunity to enjoy the ambiance of Central Park along with the people watching aspect. In addition, Central Park view balcony staterooms are often slightly cheaper than ocean balconies.

The exact size of a Central Park view stateroom with balcony is 182 square feet with a 50 square foot balcony.

Boardwalk balconies: Just like the Central Park balcony staterooms, the Boardwalk balcony staterooms trade the oceanview of a traditional balcony for a view of the Boardwalk neighborhood.

Boardwalk-Balcony-Deck-Allure-of-the-Seas

In addition to the view of the Boardwalk fun, some Boardwalk balconies can offer views of the ocean and/or the AquaTheater, depending on where your room is located. Boardwalk balcony rooms are also usually priced less than ocean balconies.

A Boardwalk balcony room offers 182 square feet of living space, with a private balcony between 47 and 52 square feet.

Suites on Royal Caribbean ships

Royal Loft suite on Icon

If you want lots of space and benefits, you'll find a wide array of suites to choose from, with some even encompassing two decks in height.

Depending on which ship you select, there are various Royal Caribbean suite perks that you could choose between. There are rooms that come with a Royal Genie, which is kind of like a butler, and they will ensure you can get a spot in any restaurant, show, or venue and skip nearly every line.

Read moreRoyal Caribbean suites guide & review

As you might imagine, suites will cost more than any other Royal Caribbean cabin. These rooms are designed to attract travelers who can afford to spend more, and want to pay extra to get an elevated experience that gives them certain perks that other passengers will not have access to. 

AquaTheater-Suite-Wonder

Suites offer a tremendous amount of personal space, higher-end amenities, special bonuses, and exclusive access.

Royal Caribbean has a few suites that really stand out compared to other cruise lines.

Read more5 best cruise ship suites on Royal Caribbean

AquaTheater balcony stateroom on Wonder of the Seas

The AquaTheater suites on the Oasis Class ships are enormous suites at the back of the ship, with even larger wraparound balconies that provide an unfettered view of the AquaTheater venue below, as well as the ocean.

Loft suites are two-story cabins that are configured like mini apartments, with soaring ceilings.

And then there's the Ultimate Family Suites and Ultimate Family Townhouse.

Ultimate family suite

These over-the-top suites are built with families that want to splurge in mind. You will find an in-suite slide, leg room, cinema, playroom, and an enormous amount of living space.

These family suites can sell for as much as $80,000 for a week.

From Junior Suites to Loft Suites, there are a number of options to choose from. Nearly all suites offer access to a concierge lounge and the services of the concierge host. Cabin suites usually consist of more than one room in your cabin and have the most space of any cabin.  

In addition to the impressive rooms, suite guests typically enjoy double Crown and Anchor Society points for each night of their cruise, concierge planning assistance, complimentary drinks, a private lounge, reserved seating by the pool and shows, and a whole lot more.

On Royal Caribbean's Oasis, Quantum, and Icon Class cruise ships, the suite program is enhanced and referred to as the Royal Suite Class. Suites on these ships offer the most benefits and the highest level of service, split across three tiers of benefits. 

More on picking a cruise cabin

Royal Caribbean cruise ship cabin and suite guide

Royal Caribbean cancels Panama Canal cruise season for Rhapsody of the Seas

In:
08 Aug 2023
By: 
Matt Hochberg

It looks like shorter Panama Canal cruises wont happen after all.

Royal Caribbean informed guests booked on Rhapsody of the Seas sailings in 2024 that were scheduled to visit the Panama Canal that their sailings will no longer visit the Canal. 

The plan was for Rhapsody to offer 7-night cruises through the Panama Canal that begin and ended in Panama. This was a novel idea to offer highly sought-after Panama Canal cruises without having to commit to a two week long cruise.

The Panama Canal represents one the premier sailings in the world, as it focuses on the transit itself. A marvel of engineering, this world wonder links the Atlantic and Pacific oceans and revolutionized how good are shipped.

Rhapsody of the Seas at sea

Instead, Rhapsody will offer cruises to the Southern Caribbean. 

No specific reason was given why the Panama Canal transit was being dropped.

The email from Royal Caribbean starts out by saying, "To enhance your experience, we’ve adjusted the itinerary for our upcoming March 16th, 2024 Rhapsody of the Seas sailing. Rhapsody will now sail a 7-Night Southern Caribbean itinerary."

Panama canal cruise cancelled

Instead, Rhapsody will visit Aruba and Curacao, in addition to previously scheduled stop of Cartagena, Colombia.

Guests that were booked have three options going forward. They have until  August 29th, 2023 to make a decision.

Rhapsody of the Seas in Greece

1. Stay booked on Rhapsody of the Seas for the adjusted itinerary.

Royal Caribbean will attempt to move the booking to a like for like stateroom once the new sailing becomes available. 

The original stateroom category price will either be protected at the original cruise fare rate or reduced to the current cruise fare rate (whichever is lower).

Reimbursement for any non-refundable, pre-purchased transportation change fees incurred (such as a flight, train ticket, or rental car).

Mariner of the Seas in Nassau

2. Rebook any other Royal Caribbean sailing

Royal Caribbean will waive non-refundable deposit change fees to re-book another sailing.

Reimbursement will be offered for any non-refundable, pre-purchased transportation change fees incurred (such as a flight, train ticket, or rental car).

Internet search

3. Cancel for full refund

A full refund of any paid portion of the cruise fare (including non-refundable deposits) and any pre-paid amenities to the original form of payment within 14 business days. 

New sailings for Rhapsody of the Seas

Royal Caribbean has not formally announced the new sailings to the public, but it appears Rhapsody will offer Southern Caribbean cruises from a homeport in Panama in winter 2024.

A Royal Caribbean cruise ship homeported in Panama is a first for the the line in almost a decade.

Prior to the cancellation, Rhapsody was scheduled to sail from Panama between December 2023 and April 2024.

Things that can get you kicked off a cruise ship in an instant

In:
08 Aug 2023
By: 
Matt Hochberg

Cruise ships have rules and breaking them can result in serious consequences.

It's rare that you will encounter a scenario that gets you in trouble with the cruise line's guest policy, but you might be curious to know what you can and cannot do onboard. Royal Caribbean takes the safety of everyone on its ships seriously, and there are plenty of regulations related to how guests (and crew members) should conduct themselves.

While everyone can make a mistake, there are consequences to actions, and if the cruise ship determines you're a troublemaker, you could find your cruise coming to a sudden end. A slip in judgment could result in someone being left behind at a port of call, rather than returning home, and it would be that person's obligation to figure out how to get home.

You may recall in 2019 an incident where someone thought it would be funny to video himself jumping off the balcony of his Royal Caribbean cruise ship. He was summarily kicked off the ship while it was still in Nassau, Bahamas and he was banned for life.

Man jumping

In fact, it wasn't just him that got kicked off, but everyone in his group too.

Obviously jumping off the balcony of a cruise ship is an extreme example, but there are other things you absolutely cannot do that you should be aware of so there's no confusion about what you can and cannot do on a cruise ship.

Guest conduct policy

Rising Tide

There's a multitude of reasons you could be taken off a cruise ship, and it's spelled out in the guest conduct policy.

Every cruise line has a code of conduct that is outlined in the cruise contract that every passenger agrees to when they book a cruise. The cruise contract outlines what you can and cannot do onboard, as well as the consequences. It also covers billing issues, such as canceling a cruise and refund options.

The ship's Captain and security team can make an assessment if you're in violation of these rules. Consequences vary, but being escorted off the ship is one possibility.

Pool deck on Oasis of the Seas

Anyone who is removed from the ship is not entitled to any kind of refund or compensation for the lost time. It's as Gene Wilder once said in the role of Willy Wonka: "You get nothing!"

"I didn't see any cruise contract!"

Actually, you did, but may have not chosen to read it.

Cruise contract check box

When booking a cruise on Royal Caribbean's website, it's one of the required selections to make that you comply with the contract. Travel agents should also convey these terms to you in the booking process for review.

There's a lot more to the cruise contract than rules about being kicked off a cruise ship. There's information about what happens regarding itinerary changes, billing discrepancies, and more. 

In general, it's a good idea to read through the contract to understand what you're agreeing to when you sail on a cruise ship.

Things that will get you kicked off

In reading through the cruise contract for U.S. guests, there are a few notable situations that could get you taken off your cruise ship.

Keep in mind these are simply what's listed, and it's ultimately at the discretion of the Captain and the cruise line how to handle it.

Drugs

Marijuana

Among the list of prohibited items you are not allowed to bring on a cruise ship are illegal drugs, and that can get you in serious trouble.

"Passengers who bring on board dangerous items, marijuana in any form, or any illegal drugs or controlled substances are also subject to immediate disembarkation or denial of boarding."

Just because you are legally allowed to have otherwise illegal drugs (i.e. medical marijuana) where you live does not mean you are allowed to bring them on a cruise ship.

Cruise ships adhere to the laws of the countries you visit, and that supersedes local laws where you are from.

Dangerous behavior

Kids on a cruise ship railing

Whether fighting with other cruisers, deliberately entering restricted areas on cruise ships, or damaging cruise ship property and violating serious safety rules, you can get kicked off the ship.

Royal Caribbean's policy covers pretty much anything that a guest does that is perceived to be dangerous. The policy allows the line to confine someone to their cabin, or take them off the ship.

"When in the sole opinion of Carrier or the Captain the Passenger’s conduct or presence, or that of any minor for whom the Passenger is responsible, is believed to present a possible danger, security risk or be detrimental to himself or the health, welfare, comfort or enjoyment of others."

If it sounds vague, it's because Royal Caribbean cannot anticipate every possible scenario that could play out, so it gives the ship leeway in being able to determine who is a danger.

Engaging in a physical altercation, bothering fellow passengers on the pool deck, or assaulting a crew member may lead to being confined in the ship's holding area, commonly known as the brig or cruise ship jail. Additionally, such behavior could result in fines, forced disembarkation, or even a ban from the cruise line.

Heath Policies

Physical Distancing sign

While all cruise lines have rolled back nearly every Covid-19 policy from 2021-2022, the cruise contract still has verbiage in there in case onboard rules needed to be altered or amended.

Much of the policy is about what the cruise ship is allowed to do in terms of mitigating the spread onboard, and escorting a guest off the ship to stem the spread of the virus is an option.

"Passenger understands that Carrier’s COVID-19 Policies and Procedures may or will include (but are not limited to): confinement of Passengers to cabins, quarantine or emergency disembarkation of Passenger if, in Carrier’s sole discretion, such steps are necessary to prevent or slow the spread of COVID-19."

Crew members can be kicked off too

Ovation of the Seas docked

It's not just passengers that have rules about being kicked off, because crew members can be removed from a ship as well.

Crew members are not allowed to fraternize with guests or invite them into crew quarters. It's one of the best-known strict rules for crew members, and it prevents them from engaging in any romantic activities with passengers.

The reason this rule exists is because everyone employed on the cruise ship essentially represents the cruise line itself.

If a crew member is removed from a ship, they will very likely lose their job as well.

Crew members must also adhere to other aspects of the code of conduct, which includes rules against vandalism, illegal drugs, attendance, and more.

Bottom line: Be respectful

It's unlikely you'll ever be escorted off a cruise ship for breaking these sorts of rules, but it's important to be aware of what is expected of you when booking a cruise.

Ignorance is never an excuse, and that holds true on cruise ships.

As long as you don't start a fight, follow instructions given by crew members, and don't act in an inappropriate way, you'll probably be fine. 

In all my years of cruising on Royal Caribbean, situations like this have rarely occurred where I've been close enough to become aware of them, but they do occasionally occur. Just like in your hometown, there's always going to be someone who stirs the pot, and there are recourses on a cruise ship for bad behavior.

As they say, don't be that guy, and you'll have a great vacation.

Things that can get you kicked off a cruise ship in an instant

Royal Caribbean News Round-Up: August 6, 2023

In:
06 Aug 2023
By: 
Matt Hochberg

Happy Sunday! We hope you are having a great weekend! Now it is time to sit back, relax, and catch up on all the Royal Caribbean news from the week!

Is it worth spending extra to get a balcony room instead of an inside cabin?

Balcony stateroom

There are a few reasons you should (and shouldn't) spend extra for a balcony, but the debate of an inside vs balcony room is something a lot of cruisers have to consider.

From cost, to living space, to comfort, there are a few things to think about before choosing your stateroom category.

Royal Caribbean News

New RCB Video: Is a cruise ship cabin on a low deck bad?

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Have you subscribed to the Royal Caribbean Blog YouTube Channel? We share some great videos there regularly, all about taking a Royal Caribbean cruise! This week, we are sharing our latest video — Is a cruise ship cabin on a low deck bad? — Plus 1 to break — and don’t forget to subscribe here.

Royal Caribbean Blog Podcast

The 507th episode of the Royal Caribbean Blog Podcast is now available, talking about how to have an easier disembarkation process.

Matt reviews some tips a reader shared with how to have an easier time on the final morning of the cruise when it's time to get off the cruise ship.

Please feel free to subscribe via iTunes or RSS, and head over to rate and review the podcast on iTunes if you can! We’d appreciate it.

Cruise ship cabins that get booked up quickly

Sky Junior Suite

Among all the kinds of cruise ship cabins, there are a handful that seem to get booked quicker than the rest.

These specific categories of staterooms are highly sought after because they are limited in quantity and offer a certain advantage, whether extra space or lower price. Think of them like a "secret menu" at a restaurant, where only a few really know about them.

Check out this list of the cruise ship cabins that get booked up quickly so you might be able to book them first!

How cruise ships got so big

icon-concept-art

If you look at cruise ships today, it's amazing how enormous they are, especially when you consider how ships have evolved.

From ocean liner roots, cruise ship design has changed over the decades, and the ships of today are considerably different in their approach to sailing from passenger ships a century ago.

You might be interested to know how the biggest cruise ships today ended up getting to this point from the liners of the past.

Inside cabin tour from Navigator of the Seas

Navigator-Inside-Cabin-1

What does a small and windowless cabin look like when you actually stay there?

Elizabeth recently sailed on Navigator of the Seas and stayed in an interior cabin, which was the cheapest available option. 

She managed to get the price down to just $162 per person, per night and shared what her room looked like that she used for seven nights.

Guide to RoyalUp

Owner suite on Icon

Need the inside scoop on how to bid for a stateroom upgrade?

RoyalUp is Royal Caribbean’s stateroom bidding program that allows passengers to bid on higher cabin categories before their cruise, offering the chance to “win” an upgraded stateroom.

Before you bid, check out our RoyalUp tips and tricks for what to expect.

Why booking a last-minute cruise isn't always a great idea

Side of cruise ship

While booking a last-minute cruise might seem like a great way to sneak in a cruise vacation, there are serious drawbacks to waiting to book.

There are a variety of considerations you should be aware of before booking a cruise in the final weeks or months prior to a cruise beginning that could make a last-minute cruise booking a problem.

From fewer choices to a higher overall vacation cost, here are the reasons why you shouldn't book a last minute cruise.

Celebrity Cruises announced sister-duo as co-godmothers of brand-new ship

In:
06 Aug 2023
By: 
Elizabeth Wright

Celebrity Cruises has officially announced the two Godmothers for Celebrity Ascent, the cruise line's newest Edge Class ship launching in November. 

Ascent-Godmothers

Captain Sandy Yawn, who is known for her appearance on Bravo TV’s reality show Below Deck, alongside her sister Michelle Dunham, founder of the Jacksonville School for Autism (JSA), have been chosen to be the co-Godmothers of the brand-new ship.  

"We are honored to have Captain Sandy and her sister Michelle join the legacy of Celebrity’s Godmothers, as they are both inspirational women who have dedicated their lives to making a positive impact in the world,” says Laura Hodges Bethge, Celebrity Cruises’ President.

“Captain Sandy’s life story is one of resilience, leadership and strength, as a pioneer in the maritime industry and as an inspirational role model for young women. Her sister Michelle is a tireless advocate for children with autism and shows us what is possible when you follow your vision for a better world. Both women live by Celebrity’s values, and we have no doubt they are the perfect choices for Ascent.” 

Celebrity-Ascent-Caribbean

Both Captain Sandy and Michelle will join a group of other women who hold the title of Godmother for other Edge Class ships, Simone Biles of Celebrity Beyond in 2022, Reshma Saujani of Celebrity Apex in 2021; and Malala Yousafzai of Celebrity Edge in 2018.

When Celebrity Ascent is officially named on December 1, 2023, the sisters will bless and christen the ship. This is meant to bring good luck and protection for the crew and all passengers onboard.

RelatedNew Celebrity cruise ship will have whiskey tasting and plant-based multi-course dinner

Captain Sandy Yawn

Sandy-headshot-ascent-godmother

Prior to launching her career in the yacht industry, Sandy Yawn survived a life-threatening accident, cancer, and struggles with addiction. 

In addition to her outstanding reputation, she received the prestigious Distinguished Crew Award from the International Superyacht Society in 2006 due to her leadership and bravery during a fire and pirate threat off the coast of Yemen. 

Celebrity-Ascent-Concept

Captain Sandy Yawn says, “As I embark on this remarkable journey as a co-godmother of the Celebrity Ascent, I am deeply honored to represent not only the spirit of leadership but also the strength of women empowerment."

“This role serves as a reminder that women can steer their destinies with grace and determination, commanding the seas of possibility and inspiring others to follow their own paths with courage and conviction. I am so honored that my sister and I can share this distinction. She has always been my biggest inspiration in her selfless pursuit to help my nephew and other families impacted by autism.” 

Related20 Celebrity Cruises Tips & Tricks

Michelle Dunham

dunham-ascent-godmother

Michelle Dunham co-founded the Jacksonville School for Autism (JSA) with her husband Mark in 2005 in order to give her son, Nicholas, better educational opportunities. 

JSA is a not-for-profit private school that serves grades K-12. Students and young adults with autism spectrum disorders are eligible to attend, and the school focuses on whole child development and individualized programs that encourage both family and community involvement.  

The school highlights the necessity for each student to develop independence while improving the quality of their lives. In order to accomplish this, they have created an inclusive environment for each student to be themselves in order to educate, engage, and inspire.

dunham-headshot-ascent-godmother-2

In March 2020, JSA relocated to a larger campus with more outdoor space, both introducing a vocational gardening program and giving students frequent opportunities for engagement with the outdoors. 

“It fills my heart with immense pride to stand as co-godmother of the Celebrity Ascent, alongside my sister, Captain Sandy Yawn. As we embark on this journey, much like Celebrity Cruise’s commitment to delivering exceptional vacations and enriching lives, we embrace the same spirit of compassion and positive change,” says Michelle Dunham.

“Together, we aspire to elevate lives, create boundless possibilities, and set sail towards a brighter, more inclusive future for all who grace our path through the charities we founded, Jacksonville School for Autism and Captain Sandy’s Charities.”

RelatedFirst Timers' Guide to Celebrity Edge

The sisters are joining brothers Dimitrios and Tasos Kafetzis, the industry's first brother Captains

ascent-captain-brothers

Greek brothers Dimitrios and Tasos Kafetzis will be co-captains of the highly-anticipated Celebrity Ascent. This will be the first time that the cruising industry will see brother Captains. 

Captain Dimitrios' entire maritime career has been spent exclusively with Celebrity Cruises. In 1990, he began working for the company as an Apprentice Office onboard Celebrity's first-ever ship, the Horizon

Eight years later, Captain Tasos joined the company. He grew up watching his brother work on cruise ships and followed in his footsteps. Since he began working for Celebrity Cruises in 1998, he has been involved in the opening of Celebrity Summit, Solstice, Equinox, and Reflection. His most recent position was Captain of Celebrity Edge. 

The pair of brothers will alternate who is working onboard Celebrity Ascent in three-month rotational periods. 

Plan ahead but embrace the unexpected: what first-time cruisers need to know

In:
05 Aug 2023
By: 
Elizabeth Wright

Alexa H. Bluth is a writer, living in Sacramento with her husband, two sort of well-behaved teenaged daughters and two not-at-all well-behaved dogs. She took some time to write this guest post entry about what she's learned to share with other first timers who are anxiously awaiting their embarkation date.

Independence of the Seas pool deck

In summer 2019, I stepped foot on my first-ever cruise ship gangway, headed with my husband and pre-teens on a new kind of adventure.

This was a bucket-list trip to Alaska on a beautiful ship with all the bells and whistles. I researched the daylights out of it. I stressed over every detail, watched hundreds of YouTube videos, and memorized ship deck plans. It was overkill, to be sure, although some of that planning did come in handy. 

The cruise was an amazing, life-changing experience, but not because of any of the reasons I’d anticipated. It was the unexpected surprises and the unplanned moments that hooked me for life on cruising.

Cruises are fun and unique. You can travel to several different destinations, while only unpacking once. The feeling of a comfy stateroom and ready-made dinner plans after a long day exploring is priceless. The people in general - both crew members and fellow travelers - are typically interesting and friendly. Once you’re fully soaked in the music, game shows, and ocean breezes, it’s impossible not to have fun.

I’ve learned much since that first sail away to Alaska. Here are some lessons and tips in hopes that you, too, will love your first cruise. 

Do some basic research

Person using computer

On our first cruise, I wanted to know every granular detail beforehand, but by our third I was more relaxed and wanted to be surprised by some things.

I don’t advise overdoing it. Some basic research can be of help and will ignite excitement for your trip. You can read blogs and watch YouTube videos about your specific ship. You’ll even find room tours of the specific category of stateroom you picked.

Dig deep enough and you can find detailed deck plans and dining menus and daily activity newsletters from previous sailings. All of this can be a bit much, but there are a handful of areas that I do advise researching before and after booking your first cruise.

Boardwalk-Balcony-Deck-Allure-of-the-Seas

Before booking, research where the stateroom you’d like is located on the ship, and what generally are the activities and food options the ship offers to make sure it will meet your needs. The ideal room location will be midship, surrounded by other staterooms on all sides (including above and below), near-ish to the elevators but not right next to them, and not directly under a pool deck, buffet or dance club.

Ships vary from older, smaller ships with traditional activities and fewer crowds, to mega ships with trapezes and ice skating rinks and bumper cars, oh my!

After booking, find out if you need to make reservations for dining or entertainment before you board. These things do book up.

Main Dining Room

It also helps to know: How to get to the pier on embarkation day (and parking options if you are driving), what excursions are offered in your ports of call, and the basic ship layout.

You don’t need to memorize every deck but at least it’s helpful to know if your room is near the aft or forward elevators. On our most recent trip, I dug up where we needed to go once on board to get show and dinner reservations and we headed there the moment we got on board  By the time we had our reservations all set, the lines were out the door and we were glad we’d done that research.

Learn some lingo

Freedom of the Seas sailing away

You don’t need to memorize a whole new vocabulary. Just a few terms, including stateroom (cabin), MDR (main dining room), aft (back) and forward (self explanatory), and port (left) and starboard (right).

Also you will do a “muster drill,” usually by watching a video on your phone or in your stateroom and going to your designated “muster station,” which is the spot where you’d gather in an emergency. 

Bring incidentals

sunscreen-stock

When packing for your cruise, you will want to make sure that you bring things like sunscreen, ibuprofen, bandages, diapers, etc.

Some items will be available in the ship’s main gift shop or in a vending machine near the medical facility, but what is available there and at the ports will be pricey. Onboard, there is often a limited supply, too. You won't find a full pharmacy, so it is best to bring everything from home. 

Don’t overpack

suitcase-stuffed

I have overpacked on each and every cruise. I always end up with clothes and shoes I never wear.

For warm weather cruises, you likely will wear the same shorts/dress/bathing suit repeatedly, and you definitely don’t need multiple outfits per day.

Cruises aren’t as formal as they once were, so you can even wear the same breezy outfit you wore to explore during the day to dinner if you want (just no swimwear, tank tops, or flip flops). You also don’t need to go gadget and gear crazy.

Suitcase open for packing

But do bring some heavy-duty magnetic hooks to hang things likes hats and sweaters on the metal cabin walls, a non-surge protector outlet extender with USB ports, and binoculars (you’ll love spotting dolphins, whales, and other cruise ships, which is weirdly exciting when you’re on a cruise). 

Decorate your stateroom door

Cabin door decorations

Because, why not? Get into the spirit. Magnets and magnetic dry erase boards with fun messages are perfect to adorn metal cabin doors. You can mark special occasions with door decorations too. Plus, it helps you to easily identify your stateroom in those really long hallways.

Expect to get a little lost onboard, at least for the first couple of days

freedom-hallway

Cruise ships are like massive, confusing floating cities. But every ship has plenty of maps and, again, crew members around to help. Plus, you get the hang of it after a few days. 

Prepare for crowds

Crowd on pool

Crowds are inevitable in the elevators on embarkation day and after shows, in the buffet at peak lunch and breakfast hours, and at the guest services desk (a ship’s equivalent to a hotel’s “front desk”) pretty much all of the time.

But after the first day of the cruise, people disperse to various spaces, and the elevators aren’t so crowded. And there always are quiet spots onboard, often along the outside decks away from the pool, in the far aft of the ship, or in adult-only areas.

RelatedHow to beat the crowds on your cruise ship

Go to the sail away party

Sail away on Oasis of the Seas

I mean it. Go. Even if it’s not your style to do the Cupid Shuffle, grab a glass of champagne or fruity drink and a spot along the top deck railing. It is impossible not to catch the spirit while listening to party music, watching people dance, and experiencing the ship gliding away from the pier (bonus if it’s at sunset!)

Go to the welcome aboard show

Theater on Vision of the Seas

It’s typically either advertised specifically as a welcome show, or it will be the earlier (and more family friendly) showing on the first night of the evening headliner, such as the comedian or magician.

This is a fantastic opportunity to see the cruise director and cruise staff for the first time and to absorb the excitement of the fact that you’re on a cruise!

Be mindful of showtimes when planning meals

marquee-freedom-show

Ships feature a headline show each night, which typically are Broadway-style shows, magicians, musicians, or comedians. The headliners usually are shown at around 7:30 p.m. and 9:30 p.m., so though 6:45 is a lovely dinner time, it won’t work if you want to see the earlier and typically more family-friendly show.

Get the streaming internet package if you can

Woman using iphone

Cruise internet is notoriously slow, so if you can spring for the “fastest” and unlimited package, do. If your whole party has iPhones, you will be able to iMessage each other while onboard, and you can use FaceTime and FaceTime Audio to connect with folks back home.

You can post about your adventures on social media, or stream your favorite movie before bed. Of course, you still can unplug if you wish, but you’ve left your options open.

Research drink packages before you buy

mai-tai-cocktails-beach

They might be worth it, they might not. It depends how much they cost and how much you drink.

For us, on Royal Caribbean the unlimited drink package wasn’t worth the cost because we only ordered about two alcoholic drinks a day, but it was well worth getting the soda package because it included premium coffee drinks (hello, vanilla latte!) and mock-tails.

We also got our kids the soda package-- Nothing is more fun for kids than to be able to belly up to the bar anytime they want and flash their room card for a Shirley Temple or strawberry daiquiri. Honestly, don’t underestimate the ability of a paper umbrella or pineapple wedge to make a kid’s day.

Related: 2023 Royal Caribbean Drink Package Info, Tips, Pros & Cons

Watch the morning show on your stateroom television

Navigator-of-the-Seas-Interior-Stateroom-2

Cruise lines typically have a channel on your stateroom television that offers a morning show that replays for most of the morning, featuring the cruise director highlighting some of the day’s activities or discussing logistics such as time changes and information about the day’s port.

I confess, there was nothing more relaxing for me than sipping my morning mocha and watching the morning show. 

Don’t be afraid to order another appetizer, entree or dessert in the main dining room

Symphony of the Seas main dining room

No-one will judge you, except perhaps your own family.

I’m not advocating wasting food; I simply am saying that it’s widely accepted in cruising to order a couple of courses in the main dining room, no questions asked. So go ahead and try the cheesecake and creme brûlée if you can’t pick just one.

Don’t be afraid to ASK

Ask for what you need, from directions to the soft serve machine to a couple extra pillows for your bed.

Need help or advice? Tap your fellow travelers. Experienced cruisers love to offer advice, even a little too much sometimes, and there will nearly always be a crew member within a few feet from you that will be willing to help.

Relax and go with the flow

Inevitably, something irritating will happen. A rude cruiser will swoop in front of you to grab a roll at the buffet or someone will cut you off to jump onto the elevator you’d patiently awaited.

A show you wanted to see might be sold out or a port might even get canceled because of weather.

Things won’t go exactly as planned. They just won’t. But the more you try to see the bright side and enjoy the positives, the better your overall experience will be.

Be prepared for people to try to sell you stuff

Royal Promenade on Adventure of the Seas

Onboard, you’ll be hawked drink packages, photos, canvas tote bags, art, and jewelry.

You’ll get lots of pieces of paper with your daily planner advertising jewelry sales and art auctions. Just toss ‘em if you aren’t interested.

On many beaches while in port, there are streams of vendors selling bracelets, hair braiding, and photos with iguanas. Jewelry store salespeople tend to be zealous in trying to get you to come in and be dazzled by their sparkly stuff.

Oasis Class ship docked in Nassau

In most if not all cases, a friendly but firm “no thank you” typically does the trick.

Do cruise-line sponsored excursions in ports

Royal Caribbean excursion sign

Rather than trying to go out on your own, it’s worth to book a Royal Caribbean shore excursion that has built-in transportation to your destination, fewer logistics to plan, and peace of mind knowing you are guaranteed to get back to the ship on time.

Note: the ship does not wait for late travelers in port. It will leave you if you miss all-aboard time.

Don’t be shy! Chat up your room steward and other crew members

Center Stage crew and cast

Crew members come from all over the world and many have fascinating stories.

On our most recent cruise, one tween boy sat at a bar for the better part of an hour, entranced by the bartender’s tales about the ships he’d worked on and the places he’d been.

A fun activity for kids is doing a “country scavenger hunt,” where you bring a list of countries and, for the duration of the cruise, they look for crew members from around the world (crew members’ home countries will be printed on their name badges). It’s like the license plate game for the high seas! 

Also chat up fellow cruisers! Cruises come with a special camaraderie, more so in my opinion than other types of travel. Don’t be afraid to ask where someone is from or how many cruises they’ve been on, or to compliment their matching T-shirts.

You could learn some tips, make new friends, or at least mitigate the drudgery while waiting in line for something.

Participate!

Bellyflop compeition

Go to the game shows and activities (and show up a little early to get a good seat). If these look silly, it’s because they are silly, but they’re also fun and entertaining.

I especially like the Newlywed Game-style shows, but I caution against bringing younger kids to this (or even older ones because, let’s be real, they don’t want to sit with their parents listening to people talk about making whoopee).

Get your kids involved from day one

Revamped Adventure Ocean

Encourage (bribery works) your kids to participate in activities in the kids and teens clubs and take part in the family activities such as scavenger hunts and game shows. On each of the cruises we’ve taken, my daughters met friends from various places with whom they’ve kept in touch after the trip.

Bring a lanyard

Lanyards-Royal-Caribbean_0

The best kind are the ones that stretch, with a plastic card holder attached. This will conveniently hold your SeaPass card, which you use to buy anything onboard (and obviously to open your stateroom door).

If you forget one, you can visit the gift shop once your ship has set sail and purchase one. 

Prepare for the pool deck reality

Kids in the pool on Freedom of the Seas

I imagined a cruise would be mostly spent by the pool, or in the pool, or at the pool bar. I was wrong.

The pools are very crowded and the hot tubs are often, if not always, jam packed. If the weather’s nice, deck chairs generally are nearly all occupied or saved with towels. My kids still swam and had fun doing it, and I still managed to visit the pool bar a few times, but it was anything but serene.

RelatedHow to beat the chair hogs on your cruise ship

Don’t obsess about “marquis” activities such as onboard sky-diving, zip-lining, or go-karts

FlowRider

These are what you’ll see in the cruise line commercials, but they sometimes cost an extra fee, nearly always are crowded or booked, and, almost guaranteed, won’t be your favorite memories from your cruise.

My kids were determined to do the wave simulator on our Alaska cruise, so they shivered in their swimsuits in line for a half-hour for 30-second boogie boarding experiences that ended in wipeouts.

We waited almost an hour to experience ice-skating on a cruise ship, and my children gave up after about three minutes of frustration.

We rushed the moment we stepped aboard to make reservation for go-karts, and two teens racing each other kept bumping past us first-time go-kart drivers and nearly made my daughter cry. Bumper cars and roller skating on a cruise ship sounded awesome, but we missed the sign ups. Nevertheless, on each of these cruises, we had the times of our lives.

Bring some small bills

Cash on cruise ship

You’ll typically tip a porter to take your luggage immediately when you get to the port, and there are always opportunities to cash tip on excursions. They will ask. I promise.

Don’t miss a sunset over the ocean

Deck chairs at sunset

Drop everything and head to your balcony or the upper deck at least once. Bring your camera, so you can create your phone’s new wallpaper and enjoy.

Don’t over schedule your days

Cruise Compass in hand

Don’t bring a highlighter (I mean it, don’t!) for the daily planner, and do try to become zen about skipping some things.

Sometimes it’s nice to just take a nap in your stateroom or stand at the railing to watch the sea go by.

If you are traveling with multiple families or in a big group, it can be stressful, so plan to let people do what they want when they want. You’ll see them plenty, I promise.

Embrace the experience, every part of it

Serenade of the Seas in Alaska

One time in the Bahamas, we thought we had found a reputable jet-ski rental company, only to find ourselves unwittingly riding through questionable neighborhoods in a beat-up minivan with kid-inappropriate music blaring.

We jet-skied off of a remote, trash-strewn beach where a few men quietly sat sharpening their machetes. It was dicey, to be sure, but we ended up having an amazing time jet skiing in the perfect blue-green sea that day and forever will have that story to tell.

In Mexico, a “jeep safari” turned out to be a dusty, harried, traffic-snarled caravan along major city streets and highways, with a prison and tequila factory as highlights. Not what we expected, but the tour guide was fabulous, and we saw parts of the culture we never would have otherwise. And, yep, we’ll always have the story to tell.

I’m not endorsing this type of expedition. In fact, it’s another reason to do your research and to go on cruise line sponsored excursions, but we went with the flow and didn’t let these unexpected turns of events ruin our trips.

Promenade deck

The bottom line is that cruises are fun-filled vacations. Expect a few hiccups and hitches, crowds and lines, but also look forward to wonderful surprises, new friends and jaw-dropping sunsets.

Embrace the unplanned and even the cheesy moments. You might even find yourself dancing or hopping on stage to participate in a trivia game. And I can almost guarantee you’ll love it!