Royal Caribbean Blog

Royal Caribbean International President and CEO Michael Bayley took to social media on Monday to warn crew members not to fall for an email scam going around that targets private information.

Mr. Bayley posted on Facebook the warning that scammers are trying to get crew members to fill out information in order to get crew member's personal information.

Furthermore, Mr. Bayley emphasized crew not to click the links, and that all information will be shared via the Royal Caribbean employee portal.

"We will never ask you for your personal information via e-mail," he warned.

The scam email even went to the length of copying Royal Caribbean email letterhead and Mr. Bayley's email signature in order to convince employees it is legitimate.

Phishing scams not uncommon

Unfortunately, scammers using emails that look like the real thing are an all-too-common hack that works equally as well as it is prevalent.

The FBI’s Internet Crime Complaint Center reported that people lost $57 million to phishing schemes in one year.

The U.S. Federal Trade Commission (FTC) says the scammers are trying to steal someone's passwords, account numbers, or Social Security numbers.

Phishing emails like this one are designed to look like they are from a company you know or trust.

Carnival hit hard by similar hack

While this scam seems to target personal information, Carnival Cruise Lines was recently the victim of a similar attack, where ransomware ended up stealing personal information about the cruise company’s guests and employees.

The attack accessed an encrypted portion of technology systems for one of the cruise line's brands and certain data files were downloaded, the company said in a filing with the U.S. Securities and Exchange Commission.

While Carnival did not divulge how the hackers were able to install the ransomware, quite often legitimate looking emails targeted to employees are the preferred vector of attack.

Every cruise ship has a couple sets of elevators, but if you are able-bodied, there are some good reasons to skip the elevator.

Elevators are a convenient means of traversing many decks of your ship, but between the realities of cruising and new health protocols, skipping that elevator ride may make more sense.

As an alternative, you will find stairs near any elevator bank, usually in the middle of the ship and towards the back.

Here are a few good reasons to bypass the elevators on your next cruise and take the stairs instead.

Wasting time waiting for them

Elevators seem like a great idea, until you stand around waiting for one to not only arrive on your deck, but have room for you.

Unfortunately, elevators tend to take a while to get to your deck (especially during meals or on port days) and the time you stand around waiting for an elevator exceeds the time it would have taken you to just take the stairs.

Even when the elevator does arrive, they are often crowded and all too often it stops at every floor, taking forever.

Makes room for those that really need it

As I previously stated, if you are able-bodied and can take the stairs, it has an added benefit of freeing up the elevators for other guests who must rely on the elevator.

Shipmates with strollers or wheelchairs have no choice but to use the elevator, and your decision to bypass the elevators means more opportunity for them.

Healthier to take stairs

One of the best reasons to bypass the elevator and take the stairs is the opportunity to burn off a few extra calories.

By taking the stairs, you will not only get to your destination just as quickly as waiting for the elevator, but it you will help burn off all those extra calories you had earlier in the cruise.

Walking up and down the stairs is great for your body and you can burn off that cake from dessert without having to hit the ship's gym.

New health protocols will make elevators more difficult to get one

Another reason to use the stairs may be going on a cruise means the elevator will be very limited once cruises restart.

Royal Caribbean's new set of protocols that encourage social distancing stipulates that elevators are limited to four people at a time or your travel group only. 

Stairs are available as usual and railings are cleaned frequently.

Tip: Pick a room near a popular area

In order to reduce your dependency on an elevator, you might consider picking a stateroom near a popular area of the ship.

If you plan to spend a lot of time on the pool deck, perhaps book a cabin towards the top of the ship so you only have to go up a deck or two to reach the pool.  Plus, the Windjammer buffet and Adventure Ocean kids club tends to also be on the same deck as the pool.

Or you, might consider booking a cabin as close to the Royal Promenade to not only be accessible to the many events there, but only a few decks down to the dining rooms or gangway on port days.

Choosing a stateroom in close proximity to an area of the ship you may spend more time at can make the decision to use the stairs much easier.

Royal Caribbean is offering double Crown and Anchor Society points for new cruise bookings, as part of its new program enhancement.

Loyalty 2X Points applies to new, individual, and named group bookings confirmed at prevailing rates, and existing bookings made before December 31, 2020 on all Eligible Sailings.

Royal Caribbean updated the offer to extend it as well to existing bookings. The sailing must depart between January 1 – December 31, 2021.

Loyalty 2X Points is available to Gold, Platinum, Emerald, Diamond, Diamond Plus, and Pinnacle Crown & Anchor Society members.

Crown and Anchor points will be applied once the guest pays the booking in full and completes the sailing. When reserving, a valid Crown & Anchor Society membership number must be included in the reservation.

The bonus provides an additional point per night of new cruises booked, which means staying in a standard stateroom would get you two points per night, instead of one.

The Double Points offer also provides bonus points for guests who would otherwise qualify for bonus points:

• Standard room: 2 points per night
• Suite room: 4 points per night
• Solo guest in standard room: 4 points per night
• Solo guest in suite: 6 points per night

The Double Points offer is global but excludes China.

Thanks to Pippa for sharing this with us!

UPDATE: It also appears Royal Caribbean will extend this offer to existing bookings, and not just new reservations.

Thanks to Big Dawg Ron for sharing this with us!

Thanks to Karina for sharing this with us!

Why this is a good deal

Royal Caribbean offering double Crown and Anchor Society points is significant because this is an offer that has not been available in many years. 

Even when Royal Caribbean did offer extra points, it was usually restricted to much less of a timeframe. And even then, that was quite a long time ago.

Getting extra points makes it much easier to move up the cruise line's customer loyalty program, which allows for better perks and amenities for repeat cruisers.

Usually you get one point per night of the cruise, but with this offer you can get an extra point per night.

Perks of the Crown and Anchor Society include rewards such as onboard discounts, complimentary alcoholic beverages, special rates and more.

When Royal Caribbean restarts sailings, its ships feature a variety of enhancements meant to contain, treat, and isolate any possible Covid-19 threats.

Royal Caribbean has introduced a wide array of new health protocols, which also include upgrades and enhancements to its cruise ships.

These improved facilities mean their cruise ships have never been safer for guests and crew to be treated while onboard.

Medical Centers

Part of Royal Caribbean's overall plan to mitigate the threat of COVID-19 is to enahnce its onboard medical facilties.

The onboard medical care offers guests and crew members daily temperature checks, fast and free SARS-CoV-2 testing capabilities onboard, and complimentary in-stateroom medical evaluations.

Royal Caribbean has also added more doctors and nurses in their shipboard Medical Centers and enhanced our state-of-the-art equipment to provide high quality care.

The medical center itself has been redesigned  into two separate zones, including a dedicated Controlled Care Unit for the management of infectious diseases. Each zone is equipped with its own entrance, critical care beds, restrooms, and lab collection.

Some of the upgrades include: 

Upgraded Medical Equipment

• Hospital grade ventilators
• Cardiac monitor
• Central oxygen system
• Nebulizers
• Defibrillators and external pacemakers
• EKGs

Therapeutic Treatments

• Antibiotics including IV medications
• Antiretroviral
• Oxygen therapy

Comprehensive Laboratory

• Large range of tests
• Results provided onboard
• Includes RT-PCR rapid testing for COVID-19

The staff onboard its ships are also highly specialized medical professionals. 

Each ship’s Medical Center is staffed by, at minimum:

2 Doctors

Specialized physicians with training in acute and intensive medical care, plus experience in Maritime Medicine.

4 Registered Nurses

One of these is the new Infection Control Officer, who ensures all applicable public health and disease control standards are met.

Additional support

If needed, your ship has access to supplementary medical personnel through Aspen Medical and our own internal pool of doctors.

Filtered and fresh air

Another major upgrade is the air filtration onboard that promises to deliver fresh air and filter the air onboard to avoid any possible pathogens circulating around the ship.

Every Royal Caribbean shipboard HVAC system continuously flows 100% fresh air from outdoors to your stateroom and public areas.

Upgraded MERV 13 filters capture aerosols 0.3 to 1 micron in size — fine enough to filter coronavirus, colds and flu.

The fall temperatures may be dropping, but the Royal Caribbean news from this week is as hot as ever, and we have it all summarized for you in this week's round up!

Royal Caribbean plans to restart cruises in December on Quantum of the Seas, and has released some easy to read guides about the new changes that will be added.

The cruise line calls its collection of new health protocols, "The Royal Promise", and it encompasses all the new changes onboard to protect guests from the current health crisis.

These changes include reducing the number of guests onboard to no more than 50% occupancy, testing everyone before sailing, and enhanced cleanliness standards.

Royal Caribbean News

• Top 10 most surprising new cruise health protocols
• How Royal Caribbean will circulate air on its cruise ships to protect against coronavirus
• Royal Caribbean’s plan to avoid a ship getting quarantined
• Grandfather pleads guilty in death of toddler who fell from a Royal Caribbean ship
• Parents of toddler are still pursuing a lawsuit against Royal Caribbean
• A decision on lifting the cruise ship ban could be coming as early as this week
• 7 hints & updates from Royal Caribbean on what's next
• Royal Caribbean gives business update on 2021 bookings, restarting & impact of shutdown
• What happens if a cruise is oversold above reduced capacity?
• Is Royal Caribbean's chat feature coming to more ships?
• Is it worth it to book a short 3-night cruise?
• 8 Secret spots on Royal Caribbean cruise ships
• Top 14 best free things to do on a Royal Caribbean cruise

Royal Caribbean Blog Podcast

Getting married on a cruise is something many couples choose to do, and this week's podcast episode is about Rebecca's Allure of the Seas wedding cruise.

Rebecca shares why she chose to get married on a Royal Caribbean cruise ship, and what goes into planning a wedding and honeymoon cruise.

Please feel free to subscribe via iTunes or RSS, and head over to rate and review the podcast on iTunes if you can! We’d appreciate it.

New RCB Video: 6 things that happen on a cruise that nobody talks about

Have you subscribed to the Royal Caribbean Blog YouTube Channel? We share some great videos there regularly, all about taking a Royal Caribbean cruise! This week, we are sharing our latest video — 6 things that happen on a cruise that nobody talks about — and don’t forget to subscribe here.

Three things Royal Caribbean needs to go right for cruises to resume in the U.S.

While Royal Caribbean announced it will restart cruises in Singapore, the big question is when will they be able to cruise again from the United States?

The next couple of weeks could be a moment of truth for the industry. In order for cruises to resume sooner than later in the USA, at least three key things have to go Royal Caribbean's way.

Based on comments from last week's meeting with the cruise lines and Vice President Mike Pence, here are the three big things that have to fall into place for Royal Caribbean.

Despite the grandfather of Chloe Wiegand pleading guilty to negligent homicide, the parents of the child are still pursuing a lawsuit against Royal Caribbean.

The parents of 18-month-old Chloe Wiegand filed a lawsuit against Royal Caribbean in December 2019 that alleges the cruise line was at fault because the accident was preventable.

The toddler fell to her death on Freedom of the Seas after her grandfather, Salvatore “Sam” Anello, dropped her from an open window.

The family alleges that the cruise ship company is at fault for Chloe's death, a claim the company has strongly denied. 

Michael Winkleman, an attorney for the Wiegand family, said the lawsuit against the cruise company is ongoing.

He added that discovery and evidence confirm "this was a tragic, preventable accident" and there were no grounds to bring charges against the grandfather.

Royal Caribbean released video and images in January in response to the lawsuit to prove Anello knew the window was open prior to holding his granddaughter up to it. Anello has repeatedly said that he did not know the window was open. 

"When he arrives at the open window, and while Chloe is on the floor, Mr. Anello leans his upper-torso over the wooden railing and out of the window frame for approximately eight seconds," the company said in the court filing. "Because Mr. Anello had himself leaned out the window, he was well aware that the window is open."

Royal Caribbean says Anello stayed in front of the open window and exposed Chloe to it “for approximately 34 seconds at which time she unfortunately fell."

"The only reasonable conclusion from the video is that Mr. Anello knew the window was open before picking up Chloe. He nonetheless lifted the child over the wooden rail and the open window for a considerable period, recklessly endangering her life. There was no ‘hidden danger’ — Mr. Anello knew the window was open."

The family attorney claims the photos are "misleading".

Should you book a 3-night cruise, or are you better off spending your money on a longer sailing?

Weighing value versus opportunity is something a lot of cruisers consider when planning their next cruise vacation, and short sailings have certain advantages and disadvantages to them.

If you are debating booking a short cruise versus a longer one, here is what you should know about booking a 3-night cruise vacation.

Why you should book a short cruise

Here are the top reasons a weekend cruise makes a lot of sense.

Cheaper upfront cost

The best reason to book a short cruise it will cost you less than a longer sailing.

In terms of the overall cost of the cruise, a 3-night cruise will almost always cost less than a week-long cruise vacation, which is perfect for anyone on a limited budget.

While the per-night cost of a short cruise will likely be higher than a 7-night cruise, your cruise fare will probably come out less than a longer cruise.

Many people that book short cruises tend to want an inexpensive getaway, rather than an extravagant voyage.

Short cruises are convenient

Cruise lines (including Royal Caribbean) schedule 3-night cruises over weekends, and that means it is easier to get away from work or school for these sort of trips.

A 3-night cruise that departs on a Friday will get back on Monday morning, meaning the amount of vacation time you need is quite minimal.

If you happen to live near the cruise port where the ship sails from, it is almost as easy to hop on a weekend 3-night cruise as it is to go to the beach for the same amount of time and stay in a hotel.

Great introduction to cruising

Three night cruises are a popular choice among first time cruisers because it requires the least commitment to cruises, but still allows them to "dip their toes" into the proverbial cruising waters.

A common concern among first-time cruisers is they are worried they might not like a cruise vacation, so as a result, they book a short cruise to give it a try.

While I recommend first time cruisers book longer cruises for their first sailing, a short cruise remains a less-expensive way for them to "test out" what a cruise is all about.

The drawbacks of a short cruise

Cruise is over before you know it

A short cruise also means that your voyage will conclude just as quickly as it began.

Just like any weekend, a 3-night cruise leaves very little time to do a lot onboard and you will quickly find that a short sailing leaves limited opportunity to "do it all" onboard.

Royal Caribbean packs its ships with a lot of fun things to do, and then there are the ports of call you will visit that also offer exciting tours. All of this means your opportunity to experience everything on the ship in minimal.

One of the primary regrets anyone that books a short cruise usually has is they did not have enough time during the cruise.

Flight costs can be more than the cruise

If you are traveling to the cruise from somewhere that requires you to fly, often the cost of the flight dilutes any value of the cheap cruise fare.

Travel costs associated with getting to the cruise port makes 3-night cruises a better value for anyone that can drive to the port, rather than a family vacation where you fly the day before the cruise begins, stay in a hotel and rack up other related charges.

The newest ships do not offer 3-night cruises

If you watched a Royal Caribbean commercial and saw the amazing things you can do on an Oasis or Quantum Class ship, unfortunately those vessels do not offer 3-night cruises.

While Royal Caribbean's Voyager Class ships offer a lot of fun activities onboard (and were recently upgraded), they still are not on the same level of offering incredible amenities as the newest and biggest ships.

Many first-time cruisers are attracted by the glimmer of the latest and greatest cruise ships, but keep in mind a 3-night cruise means going on a slightly older ship that does not offer quite the same experience as the bigger ships.

Read more: Which is the best Royal Caribbean cruise ship?

Hope you like the Bahamas

One other consideration that may or may not impact you is a 3-night cruise rarely have any itinerary variation.

In the case of North America, 3-night cruises almost always visit the exact same ports in The Bahamas.  While there The Bahamas are lovely, they lack the exotic appeal that other Caribbean ports offer.

Elsewhere, weekend cruises from California go to Baja Mexico and four-nighters from Galveston go to Cozumel.

While the fact 3-night cruises from Florida only visit the Bahamas is listed under a negative, I freely admit only visiting Perfect Day at CocoCay is absolutely worth it!

Should you book a short cruise?

Ultimately, the decision to book a short cruise or not depends on how strongly you feel about the lower cruise cost versus how much time you will have to enjoy the vacation.

A 3-night cruise will be an affordable and fun experience that may mean limited activities onboard and a busy schedule of activities and port adventures.

If you have the time and money, a longer cruise (6-7 nights) can offer a larger cruise ship with more to see and do, as well as a greater variety of places to visit.

Basically, short cruises are a great idea for a weekend getaway, so be sure to savor every minute of it.

Ever since Royal Caribbean said it would lower the capacity of its ships in order to foster social distancing, many cruise fans want to know what happens if the ship is already oversold beyond that limit?

One of the many new protocols that Royal Caribbean has added to make cruises safe for everyone is its ships would not sail at 100% occupancy in order to lower load factors for social distancing.

This change is not permanent, but at least for the early sailings back, reduced capacity is expected.  In fact, for the Quantum of the Seas sailings in Singapore in December, there will be a maximum of 50% capacity for those voyages.

So how will Royal Caribbean determine who gets to cruise and who will not in order to maintain lower ship capacity?

No official answer yet

So far, there has been no official policy announced on how the cruise line will handle enforcing a lower ship capacity in regards to existing bookings.

The question of how will Royal Caribbean determine which reservations are cancelled or moved if the ship is sold above the lowered maximum capacity for the ship is one of the most commonly asked questions among RoyalCaribbeanBlog readers.

A Royal Caribbean Strategic Account Manager said this week that the cruise line is still considering options, "This is a scenario that we are aware of and looking into."

"Once we can pinpoint the exact capacity per ship, we will be able to discuss this process in more detail.  More details to come one hear back form the CDC."

Getting around the problem in Singapore

It looked like we might have gotten an answer with the announcement Quantum of the Seas would restart cruises in December, but Royal Caribbean circumvented the problem by cancelling all of Quantum of the Seas' sailings, and then announcing new sailings to book.

By doing this, Royal Caribbean avoided a scenario where that could happen, but using this strategy in the Caribbean would mean hundreds of cancelled cruises and a shorter window of time to get guests rebooked.

Moreover, Royal Caribbean already has ships sailing short cruises from Florida, whereas Quantum of the Seas was originally scheduled to do longer cruises.  This made the decision to cancel and re-issue new sailings for Quantum more of a necessity.

How would they pick which reservations are cancelled?

It is anyone's guess how Royal Caribbean will handle these sort of scenarios, and which reservations stay and which get cancelled.

Based on the comment from the Royal Caribbean Strategic Account Manager, it sounds like there will not be a fleetwide standard, but based on each ship.

Moreover, there are a few different possibilities I could see happening, but these are all just guesses:

• Who booked the sailing first gets to stay
• Reverse Crown and Anchor Society status
• Airline model: ask for volunteers first, and then start randomly bumping reservations
• Cancelling all cruises, similar to Quantum of the Seas in Singapore.

UBS Analyst Robin Farley said in June that the cheapest staterooms are likely candidates to be excluded.

"We note that since cruise lines are taking so much capacity out of service and not pricing to fill what is in service, they could potentially eliminate some of the lowest-margin demand that they might normally turn to when filling a ship."

There is no clear indication yet on what Royal Caribbean may or may not do, nor is there any signs if they would cancel certain reservations that are already booked.

The man who dropped his granddaughter from the window of a Royal Caribbean cruise ship pleaded guilty to negligent homicide.

Salvatore “Sam” Anello of Valparaiso changed his not-guilty plea in order to put the case to rest.

“This decision was an incredibly difficult one for Sam and the family, but because the plea agreement includes no jail time and no admission of facts, it was decided the plea deal is in the best interests of the family so that they can close this horrible chapter and turn their focus to mourning Chloe and fighting for cruise passenger safety by raising awareness about the need for all common carriers to adhere to window fall prevention laws designed to protect children from falling from windows,” Family attorney Michael Winkleman told media outlets following the guilty plea was entered by Anello.

In July 2019, 18-month-old Chloe Wiegand fell to her death after her grandfather dropped her from an open window on Freedom of the Seas.

Sentencing for Anello will take place on December 10, 2020.

Defense attorney Michael Winkleman said in a statement that Anello will not face any jail time and that he will serve probation in Indiana.

Puerto Rico prosecutor Laura Hernández said, "We have found justice for Chloe."

According to the maternal grandfather's testimony, Chloe asked be raised up by her grandfather. He put her on a rail by a window, thinking the glass would hold her. However, the window was open.

Royal Caribbean said that surveillance video shows Anello leaning out the window for about eight seconds before lifting the girl by and out of the open window for 34 seconds before he lost his grip. 

There is a civil case against Royal Caribbean that is still ongoing.

The current litigation against the cruise line from the family centers around why the window was left open.

“We are deep into the process of discovery in the Civil case having already taken several depositions and numerous upcoming depositions including the Captain of the ship. Sadly, all of the discovery and evidence taken so far in the case confirms that this was a tragic, preventable accident and that there are absolutely no grounds to bring criminal charges against Sam Anello,” Family attorney Michael Winkleman wrote.

Royal Caribbean has moved for the lawsuit to be dismissed, noting Mr. Anello was "reckless and irresponsible" in her death.

“His actions, which no reasonable person could have foreseen, were reckless and irresponsible and the sole reason why Chloe is no longer with her parents,” the cruise line said, according to the Indianapolis Star.

“This is a case about an adult man, who, as surveillance footage unquestionably confirms: (1) walked up to a window he was aware was open; (2) leaned his upper body out the window for several seconds; (3) reached down and picked up Chloe; and (4) then held her by and out of the open window for thirty four seconds before he lost his grip and dropped Chloe out of the window,” Royal Caribbean said in its legal motion.

If you are anything like me, you have been combing over all the new health protocols and rules Royal Caribbean intends to add for guests once they go on a cruise.

Many of these rules are not that different from new regulations added to land-based experiences we are all adjusting to, but a few of the new rules are still somewhat surprising.

I picked out a few of the new protocols that stood out as either different than I was expecting, or perhaps intriguing as a new policy overall.

Order drinks using QR codes

In order to reduce contact between crew and guests, you will be able to to view menus on your phone and order drinks digitally.

This sort of smart enhancement combines convenience and social distancing, and it also means not having to try to find a waiter to take your order.

Face masks are required in all areas of the pool deck

Perhaps the most surprising protocol is that guests will have to wear masks while outside around the pool deck.

While masks do not have to be work in the pool or hot tub, if you are sun bathing or otherwise lounging around the pool deck, a face mask will be required to be worn.

Specifically, face masks are required in all areas of the pool deck unless you’re in the water, where you should continue to observe physical distancing.

For the outer decks, Royal Caribbean says, "On Singapore cruises, face masks are required on the outer decks, except while riding the FlowRider." Whether or not that refers to a change in policy for cruises elsewhere remains to be determined.

Need to wear face masks while waiting in line for water slides

The logistics of this rule are going to be interesting to see, but if you are in line for the FlowRider or waterslides, you will have to wear a mask.

Since you cannot carry the mask with you down the slide or while on the FlowRider, there must be a means of retrieving it after the experience is complete.

Private appointments for shopping

Shops onboard cruise ships will have limited number of shoppers at once, and will offer private appointments by request.

It is not clear if private appointments will be available for every shop, or just the high end stores.

Complimentary face mask and hand sanitizing gel

Under the stateroom protocols, Royal Caribbean says it will offer complimentary face mask and hand sanitizing gel upon your arrival into your room.

Of course, you will need a face mask in the cruise terminal and elsewhere leading up to getting to your room, but there may be alternative mask options provided by the cruise line.

Contactless room service

Another change to the old ways of doing things, room service delivery will be contactless.

Instead of the room service crew member entering your room and bringing you the food, they will drop it off, similar to how food delivery has changed on land.

No dinner buffet

Royal Caribbean states on its website that the Windjammer buffet will not be open for dinner while there is reduced capacity onboard.

Buffets will now be served by crew rather than self-service, and more covered or wrapped grab-and-go items will be made available for your convenience at buffets and cafes around the ship.

In addition, reservations for the Windjammer buffet will be recommended, but not completely necessary. Royal Caribbean says they will "gladly" accommodate walk-ins when availability permits, but reservations are recommended for the Windjammer buffet due to limited capacity.

No karaoke

Certain activities have been deemed simply not safe to be offered onboard, including karaoke, laser tag, parades and themed parties.

While Royal Caribbean says they will still offer a great deal of entertainment variety, these particular events will be absent.

Appointments will be required at the gym

Staying fit is a major priority for a lot of guests, and while the fitness center will be open, it will have a limited capacity.

The gym will still be available but due to limited capacity to allow for physical distancing, appointments will be required. 

Face masks will be required inside the gym, unless you are performing strenuous exercises, such as participating in fitness classes or using cardio machines like the treadmill, rower, and stair stepper. 

Temperature checks conducted by kiosk or by your stateroom attendant

Every day there will be a mandatory temperature check in the afternoon using touchless thermometers.

It will be performed via kiosk or by your stateroom attendant. Both guests and crew members have their temperature checked daily.