Royal Caribbean files trademark for possible electronic muster drills

In:
25 Apr 2020
By: 
Matt Hochberg

Royal Caribbean has filed a trademark application with the United States Patent and Trademark Office for "EMUSTER".

The trademark potentially indicates a move by the cruise like to moving towards electronic muster drills.

 

It is important to note that trademark applications do not necessarily correlate with actual policy or procedural changes.

No other information was included with the trademark beyond the name, but it certainly fosters a certain level of intrigue.

The muster drill is a compulsory drill required of all guests to gather in designated areas around the ship in order to understand where to go and what to do in the case of a real emergency.

Currently, the muster drill involves large groups of guests lining up in close proximity to each other while being counted and briefed on what to expect in the case of an emergency.

Much like Royal Caribbean's recent trademark filing for "SEAFACE" mask, this could be another change the cruise line is preparing for resuming cruise service once the voluntary global cruise suspension ends.

In the last week, Royal Caribbean has filed trademarks for "SEAFACE", "TOUCHLESS", "CRUISE SAFE", "EMUSTER", and "ROYAL PROMISE".

Crown & Anchor Society Member Ambassador part of recent Royal Caribbean layoffs

In:
25 Apr 2020
By: 
Matt Hochberg

In an email to Crown and Anchor Society members, Royal Caribbean announced its Member Ambassador was among the many cruise line employees let go as part of layoffs.

Molly Paolini had served as the face of Royal Caribbean's customer loyalty program since being appointed to the role in July 2019.

Last week, Royal Caribbean reduced its workforce by 26% through a combination of permanent layoffs and 90-day furloughs with paid benefits.

Royal Caribbean Director, Onboard Branding, Communications & Loyalty, sent an email to Crown and Anchor Society members announcing Molly's departure.

For those who know Molly, you quickly perceived how passionate she was about representing the Crown & Anchor Society. Most of all, I know getting to know you was one of her favorite aspects of the job. The new ideas and dedication she contributed to this family were inspiring — and that type of commitment will continue, you have my word.

Ramos emphasized the she and her team are still available to answer questions and ensure perks and benefits are available to guests.

Guests can still reach Royal Caribbean by their Facebook page, signing in to a Crown & Anchor account, or reaching out to the dedicated Loyalty Call Center at ‌1-800-526-9723‌.

Royal Caribbean Chairman speaks about the steps necessary to reopen Royal Caribbean

In:
23 Apr 2020
By: 
Matt Hochberg

Royal Caribbean Cruises Ltd Chairman and CEO Richard Fain released a new video update that speaks to what to expect as we start to reach a peak in the current global situation.

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As one in a series of videos produced for travel agents, Mr. Fain speaks of the changing nature of our world, and what we can do to prepare for reopening.

"And even as we reenter the reopening process, it will need to be gradual. We can't just squander all the containment we've achieved by suddenly opening everything up without careful thought."

"Opening too soon, or without proper controls, will allow the resurgence of the disease. Alternatively, opening too late or with too many restrictions, will cause more economic pain and suffering. Either extreme causes a totally unacceptable level of human suffering."

"At Royal Caribbean, we're using this time of the suspension to learn as much as we can about this disease, and how to contain it. We're using this time to consult with experts in the field. We're trying to understand the science. We're using this develop new ways of doing things to protect the health of our guests, and our crew. Our objective is to make our ships not just good enough, but the best they can be."

Mr. Fain suggested three perspectives on the things Royal Caribbean and its partners need to do to lead to reopening.

  1. Do what our governments tell us we need to do.
  2. Understand that our world has changed.
  3. A critical role for travel agents to provide expertise to clients.

"What was reasonable a month ago, is no longer adequate."

Mr. Fain reiterated that there is a new normal now, and Royal Caribbean is committed to rising to that challenge. He also mentioned the cruise line will provide more details "in the near future."

In addition, the cruise line is putting together "an information pack on testing" to collect the best information out there in an easy to understand manner, based on consultations with medical experts. 

The hope is this information pack is one step in a series by Royal Caribbean to support the travel agent community in gearing up for the resumption of cruises.

You can view the other videos that Mr. Fain has produced over the last few weeks:

Shipyard where Wonder of the Seas to be built will resume work slowly

In:
23 Apr 2020
By: 
Matt Hochberg

Shipyard Chantiers de l'Atlantique announced it will resume production with a limited number of workers present.

The shipyard in France is where Royal Caribbean's next Oasis Class ship, Wonder of the Seas, is scheduled to be built.

Beginning on April 27, the shipyard announced it will start slowly resuming work around the shipyard, in shifts that will limit crew members distance.

Initially, the work will be on a voluntary basis among the workers, with a maximum of 50% of the workers on site. This will extend until May 11.

On May 11, if all production activities are operational, tertiary activities such as design offices will go on mixing on-site and from-home work.

Wonder of the Seas is scheduled to debut in 2021, although there has been no official word yet from either Royal Caribbean or the shipyard, if there will be a delay in delivery.

Creator of Royal Caribbean's escape rooms launches virtual escape room

In:
23 Apr 2020
By: 
Matt Hochberg

Puzzle Break has been the company behind the incredibly fun escape rooms on Royal Caribbean cruise ships, and they just announced a new virtual escape room, "The Grimm Escape."

Since it is not practical to go to a physical escape room currently, Puzzle Break is now offering the same experience in a guided, virtual experience.

Beginning today, the new virtual escape room is available for companies, groups and teams of all sizes.

Puzzle Break’s The Grimm Escape is an online version of one of its most popular escape challenges. When a team signs on for the new game, they are greeted by an online guide (dubbed the fairy godparent), who introduces the story, begins players on their journey, and provides hints to teams that require assistance.

The Grimm Escape costs $25 per person, and so far virtual game slots are selling out within 12 hours of availability. Groups can range in size from five to 100 players.

The game is available to be booked for up to 6 players, and you can grab your tickets here.

To participate, you simply need a desktop or laptop computer that can run Zoom client for meetings, a webcam and microphone, and pencil and paper.

Royal Caribbean reportedly working with Morgan Stanley to raise new financing

In:
23 Apr 2020
By: 
Matt Hochberg

Royal Caribbean Cruises Ltd is reportedly in talks with Morgan Stanley to raise new financing to help buoy the company's financial situation during the current cruise shutdown.

Bloomberg cited "people with knowledge of the matter" and said possible options include as much as $600 million of bonds in a possible offering.

Royal Caribbean also has considered selling convertible bonds and equity, but nothing has been decided on yet

Representatives for Royal Caribbean and Morgan Stanley declined to comment to Bloomberg about any deal.

Royal Caribbean has taken advantage of $3.48 billion in backup financing between two revolving lines of credit.

Royal Caribbean has not offered cruises since mid-March, and is in the midst of a global suspension of cruises that extends through June 11 at the moment. The cruise line also cut 26% of its employees last week.

Royal Caribbean trademarks name for sanitary masks

In:
22 Apr 2020
By: 
Matt Hochberg

The current health crisis has lead Royal Caribbean to file a new trademark for its own brand of sanitary masks.

Royal Caribbean has filed a trademark application with the United States Patent and Trademark Office for "Seaface".

The trademark lists the description of the tradmark simply as:

Trademark applications usually quite vague in regard to their intended use, so it remains to be seen precisely how it will be used, if at all.

The trademark was filed on April 8, 2020 and is intended for cruise ship services. The trademark lists it as a "medical apparatus".

It has been widely speculated that Royal Caribbean, like all cruise lines, will have to take extensive new measures to protect guests against the spread of any communicable ailment on its ships.

Deserved or not, cruise lines have been the scapegoat for many in the court of public opinion that they are extra susceptible to person-to-person spread.

The story of how Royal Caribbean cut a cruise ship in half and lengthened it

In:
22 Apr 2020
By: 
Matt Hochberg

One of the truly incredible engineering feats is when a cruise line cuts a cruise ship in half, adds a new section in the middle, and welds the halves back together. 

While not a common practice anymore, Royal Caribbean endeavored to lengthen its first cruise ship, Song of Norway, in 1977.

The story of lengthening Song of Norway comes from the out-of-print book Under Crown and Anchor.

Why stretch?

If you are wondering why any cruise line would stretch a cruise ship, then you must understand the term, "economy of scale".

The quintessential economy for all cruise lines is a watchword chiseled in stone, an elementary shipboard truism identified as economy of scale.

In its simplest terms, economy of scale is a principle that argues for reducing the number of crew per passenger to a comprehensive minimum. Imagine, for a moment, a pool of 1,500 Royal Caribbean passengers waiting eagerly at Dodge Island to embark. They can be divided in half so that two groups of 750 each board Song of Norway and Nordic Prince.

Now count the crewmen who must look after those 1,500 passengers on two separate ships. Each vessel requires a master, a staff captain, a chief engineer, a cruise director and so on, all the way down the operational hierarchy.

Suppose instead, we embark those 1,500 on board a single ship. The manning requirements per passengers are reduced dramatically. Only one master, one staff captain, one chief engineer, one cruise director and so on are required to look after the same number of passengers on the larger vessel.

This is economy of scale at work. Such resounding financial advantage encourages—nay, mandates! the construction of larger, more commodious vessels. Medium-size cruise ships, yesterday's typical 20,000-Conners accommodating 600 passengers, are now endangered species. It is the megaships, vessels with passenger loads in the thousands, that make economic sense today.

But economy of scale has an inevitable flip side: The market must always continue to expand. Mammoth ships require continuous large passenger loads. In fact, the relentlessly increasing tonnage of today's newbuilding exactly parallels the situation on the North Atlantic a century ago when increasingly bigger ocean liners were launched in response to an apparently unending demand for emigrant berths. Giant ships the size of Olympic, Aquitania, Imperator, France and Rotterdam were rushed into service, towering, multiclassed hulls designed with a broad-based pyramidal load factor in mind. While several hundred first- and second-class passengers were comfortably accommodated above, down below, humble but profitable emigrants were jammed into high-density berthing compartments.

Stretching Song of Norway

In the fall of 1977, Royal Caribbean decided to stretch Song of Norway.

She would return to the shipyard that built her to have a specially built midsection added into the middle of her hull, increasing the overall length from 550 to 635 feet, while increasing passenger capacity by 328.

Wärtsilä estimated the cost for the 8-year old ship to be $12 million, only $1.5 million less than the original cost of the ship!

Work began on stretching the ship in December 1977, with completion scheduled for slightly less than a year later.

The work took place within a shipyard fixture new since Song of Norway's launch, a huge gray-green shed called the Building Hail, completed in 1978. At the dry dock's end, a towering assemblage of prefabricated sections was welded together until there arose a self-sustaining section of hull, looking from afar like a giant rusted Rubic's Cube.

The conversion work was, in effect, a miniature ship, with neither bow nor stern but ragged transom ends. Each side boasted Song of Norway's familiar fenestration, spray-painted white. Only the company's customary blue racing stripe was missing; that would await the subsequent attachment of stout longitudinal two-inch steel straps that, above and below the waterline, would sustain the rejoined hull like tape around a parcel.

At the midsection's raw open ends, which would be married to the exposed faces of Song of Norway halves, plywood blockades were erected to protect interior corridors from the weather. On the lowest decks, chest-high bulkheads kept water out of open-ended provision rooms at the after end. In effect, the configuration of that surreal vertical slice of ship com-prised a logistically complete passenger-ship cross section: From top to bottom, there was an out-thrust bulge of sun walk enclosing a new swimming pool, some upper deck cabins, two-thirds of an enlarged dining room and a shop extension on Restaurant Deck, standard cabins below that, crew cabins underneath and, at the very bottom, provision rooms and then layers of ballast and freshwater tanks.

On August 19, 1977, the last passengers were offloaded in PortMiami and preparations began for the crossing to Helsinki.

Among the Finnish shipyard workers that boarded the ship was Mogens Hammer, the ship's interior designer, to oversee the dismantling and storing of all works of art.

Making the cut

Among other preparatory work, the passenger galley was stripped down to steel; all crew and Finnish workers ate on D Deck forward, in the crew mess. Additionally, carpeting, paneling and ceiling in the way of the proposed cut were stripped, and the cut mark chalked on the naked steel. 

As the vessel tied up at Wärtsilä's fitting-out basin on September 1, just outside the Building Hall, workers with oxyacetylene torches initiated the monumental cut, following chalk line to waterline. They had to slice not only through the outer hull and superstructure but through every deck and interior wall as well.

While the cutters worked below, colleagues atop the vessel removed that portion of the funnel above the Viking Crown Lounge, enabling Song of Norway to fit beneath the Building Hall's lintel. All the vessel's dozen lifeboats were removed as well. Then, on September 4, yard tugs nudged Song of Norway inside the Building Hall. 

Workers had welded stout supporting pontoons beneath both the counter and bows while Song of Norway was still afloat. Once the dock was drained, the vessel and her cumbersome pontoon extensions settled down onto keel blocks. Only then could the final separation be completed. Crouched awkward-ly in the mucky, noisome crawl space beneath the hull, cutting teams finished chair gargantuan slice beneath the double bottom, while coworkers above and inside concentrated on the tank tops. By the end of the day, suddenly and soundlessly, Song of Norway had been separated into two parts.

Putting her back together

The new midsection, parked nearby, was prodded inside and snugged with winches as tightly as possible aft of the immobilized bow. The ultimate reentry was the stern section's; once inside the Building Hall, it was positioned firmly up against the midsection's after end.

Although one cut had separated Song of Norway, two joints would be required to make her whole again. And rejoining, in the shipyard as in life, is more demanding. Compounding the difficulty, each section floated at maddeningly different depths: The stern, containing the engines, rode lowest. So Wärtsilä engineers had to play a patient juggling game, with ballast tanks and winches, scrupulously aligning their trio of disparate floating craft into one seamless, horizontally aligned whole. The stern and midsection were joined first, then finally the bow section was winched aft to complete that historic reassembly.

Once the bow was tightly in place, there was more fine-tuning inside. Throughout the hull, bridging and shrinking gaps between adjacent decks, powerful hydraulic pull jacks drew each reluctant deck level to its neighbor, close enough for a welding bead to seal them together forever. After all three sections had been completely united, stout longitudinal steel strapping was welded along both flanks and to either side of the keel, binding those disparate thirds irrevocably into one. Inside the hull, electrical junction boxes were hooked up, illuminating the new section's formerly gloomy labyrinths. Ancillary improvements were added to Song of Norway. To serve her longer hull, a second bow thruster was installed paralleling the original. 

The midsection's 328 new occupants would trigger a host of "mores": more crew, more air-conditioning, more linen, more laundry, more fresh water, more electricity, more galley capacity, more waste water and sewage disposal. 

The new Song of Norway

By November 24, Song of Norway had completed her sea trials and been handed over to Royal Caribbean.

Following a brief stop in Rotterdam for a press tour, she began her crossing back to Miami.

As they cleared the channel and the first Atlantic swells were encountered, those on the bridge could tell that their lengthened vessel rode well: The longer hull negotiated the oncoming parade of waves with an easier pitch. But best of all, after a few days at sea, positive engineering feedback came from below. Chief Engineer Johan Tranvaag reported elatedly to Captain Andreassen that Song of Norway's fuel consumption had increased only marginally. These were indeed invaluable technological and navigational dividends realized from a pioneering engineering investment.

Song of Norway resumed her normal cruising schedule on Saturday, December 16, having been out of service slightly less than four months. She sailed out of Miami with her passenger capacity increased by a remarkable forty-four percent. 

Can you wear shorts in the dining room on a Royal Caribbean cruise?

In:
22 Apr 2020
By: 
Matt Hochberg

Perhaps no topic is as hotly debated among cruisers as if shorts are acceptable to be worn in the dining room.

 

The ambiguity of the posted rules, along with changing guest trends, has created strife for years among those that believe a change is needed.

So are you allowed to wear shorts in the main dining room? Here is the basic information.

Royal Caribbean's dress code rules

The dress code rules for Royal Caribbean provide dress suggestions for the three types of dress codes onboard: casual, smart casual and formal.

  • Casual: You’re on vacation – relax! Jeans, polos, sundresses and blouses are all the right amount of laid back. Please keep swimwear to the Pool Deck. Shorts are welcomed for breakfast and lunch.
  • Smart Casual: Think of this as a step up from your typical dinner wear. Dress to impress with collared shirts, dresses, skirts and blouses, or pantsuits. Jackets, sports coats and blazers are snazzy and welcomed. 
  • Formal: Make it a night out in your best black-tie look – suits and ties, tuxedos, cocktail dresses or evening gowns. There can be 1-3 formal nights during a sailing and is at the ship’s discretion.

The only posted rule only mentions that bare feet are not allowed at any time in any venue and tank tops are not permitted in the Main Dining Room or Specialty Dining venues for dinner.

Shorts are not mentioned as prohibited clothing to wear to the main dining room for dinner on Royal Caribbean's website. Certainly the dress codes for smart casual and formal seem to promote a standard of dress fancier than shorts, but there is no prohibition against them either.

I would be remiss if I did not mention in practice, dress codes are infrequently enforced by the main dining room staff. Anecdotally, many cruisers 

Should shorts be allowed in the main dining room?

To get a sense of what cruisers think, I posted a survey on Facebook to get an idea if shorts should be allowed to be worn in the main dining room for dinner.

The unscientific poll ran for about 36 hours, and accumulated 1,458 responses, with a lot of comments from cruisers who feel strongly about the issue. 

A majority of 776 people voted for a flat "no", shorts should not be worn to dinner in the main dining room. An additional 409 voted "I would not, but don't mind/care if someone else does."

On the other hand, 237 voted "yes" and 36 others voted "yes, but not on formal nights."

As mentioned, lots of people had thoughts on the notion of wearing shorts to the dining room.

"I understand people like to be casual but I still think it’s nice to have some areas you have to dress just a little nicer."

Most of the people that commented against wearing shorts in the dining room seemed to feel the main dining room holds a certain aura, and since it is as formal looking as it is, it is not unreasonable to expect guests to dress nicer when dining there.

"What others wear does not impact my dining experience. Each of us pay for the privilege to cruise & therefore the right to pick what we want to wear to dinner, or lunch, or breakfast."

This comment exemplifies the sentiment of a lot of cruisers who prefer not to engage in trying to police others and focus on themselves.

"Only on embarkation day... but other than that, no!"

Another vote for there being some leeway in the enforcement of the rules, but generally against wearing shorts.

"Why not if they are nice shorts aka not cargo or jean shorts and you are wearing a polo and like boat shoes I don’t see a problem. I often wear that to the dinning room and am still more dressed up then many wearing “pants”. I have seen many people come in with ripped jeans not nice looking clothes. Wearing shorts does not mean you don’t look nice. It’s my cruise, I will look nice but if u want shorts when it’s hot and it’s not formal night I am wearing them."

Of course, there is always the thought that perhaps the dress code itself needs to be re-considered. Whether dress codes are necessary or simply need to be updated with the times is another debate.

As this person points out, not all shorts are the same and the argument against shorts can easily start off with a generalization of lumping them all together.

Your thoughts

If you missed out on the poll, let us all know in the comments below what you think. Should guests be able to wear shorts in the dining room on a cruise? Or do you feel a sense of formality is necessary in the dining room during dinner?

10 Fun Royal Caribbean upgrades under $50!

In:
22 Apr 2020
By: 
Matt Hochberg

You can have a great time on a Royal Caribbean cruise on pretty much any budget, and if you are looking to plus your cruise experience without breaking the bank, here are ten fun ideas.

Vacation costs can add up quickly, so if you want to balance having a good time, making memories and not costing a ton, I came up with ten fun upgrades that are all under $50 each.

Wowband

At $4.95 per Wowband, I think these wrist-based digital keys are worth every penny because they make so many things around the ship so much easier.

Wowbands are available on select Oasis and Quantum Class ships, and can be purchased once onboard the ship from Guest Services.

They can open your stateroom door, pay for a drink, check into a show, and do pretty much everything else a SeaPass card can do while onboard the ship. They are especially helpful when at the pool or gym and not having to worry about a card falling out of your pocket.

Photo souvenir

Creating memories on a cruise vacation is something I think we can all agree is a must-do, and taking home a photo from formal night, or a family photo on the Royal Promenade is a great idea.

While you can buy photo packages for the duration of your cruise, a single 8x10 photo will cost just $19.95, and perhaps one photo is all you need for that great family portrait together.

Sushi making class

I love sushi, and one of my all-time favorite onboard activities is the On A Roll Sushi Making Class offered by the Izumi chefs.

At $34.99, it is a combination instructional learning opportunity and meal rolled into one.

You will learn to make a few different sushi rolls, and then enjoy eating your creations at the end of the class.

Not only is this a satisfying experience, it was incredibly fun and something I would recommend everyone try out.

Men's express shave

I think I can speak for every guy out there when I say waking up in the morning and remembering you need to shave is not a fun thought. So let someone else deal with it!

Rather than grow a vacation beard, you can go to the Vitality Spa and enjoy the Elemis Express Shave. If you pre-purchase it before the cruise, I have seen it as low as $29 ($45 onboard).

The deep cleansing exfoliation and double close shave will leave you refreshed.

Manicure

 

I am equal opportunity, so while the man in your life is getting rid of his five o'clock shadow, book a salon appointment to get your nails done.

The Fire & Ice Manicure will cost $39 or the Fire & Ice Pedicure runs $49, with either service offering a combination of mini-massage and great looking nails.

Snorkeling at CocoCay

There is plenty to do at Perfect Day at CocoCay, including diving under the ocean waves to check out the marine life with an all-day snorkel gear rental.

At $37 per set, you can can explore the underwater world that surrounds CocoCay and check out the tropical fish and marine life.

Taste of Royal meal 

The Taste of Royal meal is a relatively new offering by Royal Caribbean, where guests can enjoy one meal that combines the very best food from different specialty restaurants.

Available for lunch at $34.99, you will enjoy food from Giovanni's Italian Kitchen, Chops Grille and 150 Central Park.

It is a gastronomical tour that includes filet mignon, shrimp, tuna tartare and fried cheesecake.

Arcade games

I picked the arcade games with kids in mind, but I would be remiss if I did not say these games are just as fun for the adults too. After all, schooling your children is a great lesson in humility, right?

Most arcade games cost around $1-3 per game, and Royal Caribbean keeps its arcades up to date with a blend of classic games and brand new offerings.

If you have younger kids, try the "Plucky Ducky" game as there is a good chance your child will walk away with a rubber duck souvenir.

Learn to play casino table games

When talk of the casino comes up, it can very quickly cost you more than $50, but a brand new offer allows you to learn popular table games with a fixed cost.  In fact, you might walk away with more money in your pocket!

The "Learn To Play: Casino Table Games" costs $25 per adult, and it includes $25 in FreePlay, plus two complimentary drinks.

Guests that sign up will get step-by-step instructions for either Blackjack, Roulette, Three Card Poker or Ultimate Texas Hold’em.

The cost of the activity is credited back in casino FreePlay, and the two free drinks are a bonus.

Escape room

One of my favorite activities to do on any Royal Caribbean ship is the escape room.

Available on more and more Royal Caribbean ships, these deeply themed timed challenges pit you and a hand full of other guests in a race against the clock to solve a variety of puzzles and clues.

I was leery of going into a room with random other people to figure out riddles, but this has quickly become a top activity.

The escape room costs $19 per guest, and considering the level of sophistication these experiences entail, I think it is well worth the extra cost.

After hours at adventure ocean

I saved the best upgrade for last, which is letting your kids have extra fun at Adventure Ocean while you get to dance, sing, or laugh the night away on your own.

I love my kids, but some alone time with (adult) family and friends is one of the highlights of any cruise vacation. Plus, the kids love extra time with the Adventure Ocean counselors playing their favorite games and activities.

After 10pm, Adventure Ocean charges $7 per hour per child. It is the best money I ever spend onboard.

Will you be upgrading your next Royal Caribbean cruise? Share your plans in the comments!