Royal Caribbean is advising guests sailing on Quantum of the Seas from Singapore of new protocols following an increase in Covid-19 cases in Singapore.

Singapore raised its alert status to "Phase 2 - Heighten Alert", following "several clusters of infections" over the past two weeks.  A total of 46 total cases have been reported, primarily in health care areas and an airport terminal.

Our friends at Singapore Cruise Society shared an email Royal Caribbean sent to guests booked on Quantum of the Seas advising them of onboard changes as a result of the increased cases.

To be clear, these changes are not a result of any cases on the ship.

Royal Caribbean have made changes during the health situation.  

UPDATE: Royal Caribbean has revised the wording of the changes

• Quantum of the Seas is set to sail at 25% occupancy capacity
• Group sizes will be limited to two guests per cabin booking.
• Guest occupancy in public venues will be reduced accordingly, allowing for at least 16 sqm per guest, while theatres will be limited to 50 attendees for each show.
• Heightened limits will apply to all pools and hot tubs and also at SeaPlex.
• For dining, we have made adjustments to offer takeaway options, and guests will also enjoy a wide range of choices for room service. 

Refunds are being made available to any guest that wishes to not sail due to these the changes.

"The health and safety of our guests and crew are of utmost importance to us, and while we continue to monitor the situation closely, Quantum of the Seas continues sailing with a comprehensive, layered set of measures developed to protect and keep everyone onboard healthy. Our robust programme includes pre-departure screenings using the gold standard measure of PCR tests, contactless embarkation and debarkation processes, and enhanced ventilation and sanitation on the ship."

The changes are being made as a result of working with the Singaporean government.

Singapore has taken an aggressive stance at trying to detect and isolate new cases. Singapore's Ministry of Healthy outlined some of the things it is doing to curb the spread of these new cases, "To reduce the risk of any spread from undetected cases in the community, we have cast a wide net and taken swift action to detect, isolate, and ringfence any possible emerging transmissions to the community. "

"We need to act decisively to contain these risks as any one leak could result in an uncontrolled resurgence of cases. Hence we will move to impose targeted restrictions on higher risk settings such as those where there is a high density of people who are unmasked for prolonged periods."

Quantum of the Seas has been sailing from Singapore since December 2020 under special permission from the government.

The sailings have been so successful and popular that Royal Caribbean has extended her time there through October 2021, marking 11 months sailing from her homeport.

Quantum has had over 60,000 guests sail onboard with zero positive Covid-19 cases to date.

Royal Caribbean International President and CEO Michael Bayley is extremely proud of how safe and successful these sailings have been, "Royal Caribbean’s 30-plus sailings in Singapore offer a real-life, validated model of how cruising can be a unique, safe vacation beyond what many other travel options can offer."

"I'm confident we'll continue to see how successful cruising can be through a combination of our proven, healthy and safe practices, which are informed by the Healthy Sail Panel’s 74 recommendations, and the rollout of vaccines around the world."

The layered approach to health of crew members and guests will continue, such as COVID-19 testing, reduced sailing capacity, physical distancing measures, enhanced cleaning and sanitizing processes, and industry-leading contact tracing.

Quantum of the Seas is doing so well in Singapore that she will stay there even longer.

Royal Caribbean announced on Thursday Quantum of the Seas will remain in Singapore through October 2021, marking 11 months sailing from her homeport.

This is the second time Royal Caribbean has extended her cruise season from Singapore, which was slated to end in June 2021.

In partnership with the Singaporean government, Quantum of the Seas has been allowed to cruise through a series of strict protocols and safety requirements.

Exemplifying the hard work and effective protocols is the fact Quantum has had over 50,000 guests sail onboard with zero positive Covid-19 cases to date.

Royal Caribbean International President and CEO Michael Bayley is extremely proud of how safe and successful these sailings have been, "Royal Caribbean’s 30-plus sailings in Singapore offer a real-life, validated model of how cruising can be a unique, safe vacation beyond what many other travel options can offer."

"I'm confident we'll continue to see how successful cruising can be through a combination of our proven, healthy and safe practices, which are informed by the Healthy Sail Panel’s 74 recommendations, and the rollout of vaccines around the world."

Read more: How cruising changed on Royal Caribbean's first cruise back

The new sailings will include 2-, 3- and 4-night cruises to nowhere, where the ship makes no port stops along the way.

These new sailings will be available to Singapore residents and open to book on April 13, 2021.

The layered approach to health of crew members and guests will continue, such as COVID-19 testing, reduced sailing capacity, physical distancing measures, enhanced cleaning and sanitizing processes, and industry-leading contact tracing.

Read more: CDC asks Royal Caribbean to share covid safety technology from its cruise ships

Quantum has been a shining light for Royal Caribbean while the rest of the fleet remains dormant.

In the meantime, the sailings from Singapore have been an invaluable source to demonstrate proof of concept approaches for safe sailing.

Angie Stephen, vice president and managing director, Asia-Pacific, Royal Caribbean International, added that with the new protocols in place, guest satisfaction actually went up, "We have seen guest satisfaction ratings jump since we started sailing this past December."

Thanks in part to the success of Quantum of the Seas in Singapore, Royal Caribbean is planning to restart other ships around the world, including Adventure of the Seas from Nassau and Anthem of the Seas from Southampton.

Royal Caribbean has created a new video for guests sailing on the only Royal Caribbean cruise ship sailing right now to better demonstrate where and when face masks are needed.

Wearing a face mask on a cruise ship has been one of the more polarizing topics among guests related to cruises restarting, and has been one of the many required protocols on Quantum of the Seas since she restarted sailings in Singapore in December 2020.

Royal Caribbean has produced a new video for guests on Quantum of the Seas to demonstrate where and when masks are required.

It is important to note the face mask policy is specific to Quantum of the Seas only, and it remains to be seen what the rules regarding face masks will be on other ships around the world.

Our friends at the Singapore Cruise Society shared screenshots of the new video that give examples of what to and not to do onboard.

The health protocols on Quantum of the Seas were developed in tandem with the government of Singapore.

Among the many protocols are reduced capacity onboard, and has implemented mandatory universal testing during embarkation and debarkation, and enforced mask wearing, physical distancing and enhanced cleaning practices across the ship, among other required practices.

The cruise line calls its collection of new health protocols, "The Royal Promise", and it encompasses all the new changes onboard to protect guests from the current health crisis.

Creating a video like this comes after the Singaporean government investigated a group of passengers who took their masks off for a photo.

Quantum of the Seas may be the only Royal Caribbean cruise ship sailing right now, but she's got a lovely story fit for Valentine's Day.

Currently, Quantum of the Seas is offering 3- and 4-night cruises with no port stops from Singapore and one crew member couple onboard helped celebrate Valentine's Day.

The ship has had over 25,000 guests across 20+ sailings since December, and working onboard is Rose (USA) and Johel (Brazil).

Rose Serim is the Cruise Program Administrator and Johel Fonseca is the Sports Supervisor on Quantum of the Seas. They shared their story how they met and continue to sail together.

We met on Ovation of the Seas in October 2017. Our first date was onboard Ovation at the specialty restaurant, Izumi.

We've since been together for almost 3.5 years and in addition to Ovation, have been on Spectrum of the Seas, Symphony of the Seas, Anthem of the Seas, and now Quantum of the Seas together.

Royal Caribbean added the crew are thrilled to be back onboard and are sending their love to everyone at home. 

Rose and Johel are the ones on the Flowrider surf simulator and the iFly skydiving simulator.

Royal Caribbean recently announced that Quantum of the Seas will remain in Singapore until June 2021 to continue offering cruises for three additional months between March 22, 2021 and June 21, 2021.

These 2-, 3- and 4-night Ocean Getaways  operate with a set of comprehensive health and safety measures in place, such as mandatory testing, reduced sailing capacity and strict physical distancing measures.

The only Royal Caribbean cruise ship able to sail right now will continue calling Singapore home for a few months longer.

Royal Caribbean announced that Quantum of the Seas will remain in Singapore until June 2021 to continue offering cruises for three additional months between March 22, 2021 and June 21, 2021.

Quantum was deployed to Singapore in December 2020 to offer cruises exclusively to residents of Singapore.  

Just like the original sailings, these new sailings will be "cruises to nowhere" with no port stops. 

Now available for bookings, these 2-, 3- and 4-night Ocean Getaways will continue to operate with the same set of comprehensive health and safety measures in place, such as mandatory testing, reduced sailing capacity and strict physical distancing measures.

"We are thrilled to announce the extension of the sailing season and look forward to having guests experience first-hand our signature cruise vacation that has wowed local cruisers already, with many booking repeat visits," said Angie Stephen, Managing Director, Asia-Pacific, Royal Caribbean International. "Our close partnership with the Singapore Government has played an instrumental role in the success of these pilot cruises, and we remain committed to safeguarding the health and safety of our guests and crew during these additional sailings."

The additional sailings have been added following the cruise line's decision to cancel all of the scheduled sailings to Alaska for Quantum of the Seas so that the ship could remain in Singapore.

These new cruises are only available to residents of Singapore.

Success in Singapore

Quantum of the Seas has been able to restart cruises successfully in Singapore in a world where much of the cruise ship industry remains shutdown.

For two months now, Quantum of the Seas has been able to sail and avoided any outbreaks on the ship.  Despite a false positive scare, the ship has been able to operate under Singapore's pilot program, which allows cruise ships to sail with comprehensive protocols.

In order to offer cruises in a safe manner, Royal Caribbean came up with sweeping changes to its ship that would facilitate all the necessary new protocols.

These multilayered health and safety measures were created based on science, data driven and developed with expert guidance from the Healthy Sail Panel, Royal Caribbean Group’s Head of Public Health and Chief Medical Officer and the Singapore Ministry of Health. 

Quantum of the Seas has a reduced capacity onboard, and has implemented mandatory universal testing during embarkation and debarkation, and enforced mask wearing, physical distancing and enhanced cleaning practices across the ship, among other required practices.

New to the cruise experience is Royal Caribbean’s Tracelet, a custom wearable required for all guests and crew on board Quantum of the Seas. The technology helps monitor physical distancing and the cruise line’s contract tracing procedures.  

For a healthier and safer adventure for all, guests and crew must wear masks on board and during signature experiences.

Two new 2022 itineraries have been quietly released by Royal Caribbean.

The itineraries revealed are on Spectrum of the Seas in Asia and Quantum of the Seas repositioning cruises to/from Hawaii.

Spectrum of the Seas will sail 4-8 night itineraries in 2022 from Shanghai (Baoshan) and for the first time ever, Beijing (Tianjin).

Sailings on Spectrum will visit Japanese ports such as Nagasaki, Fukuoka and Sasebo.

These new Spectrum of the Seas sailings begin in January 2022 and run through October 2022.

In addition, two long sailings on Quantum of the Seas to and from Hawaii have been added.

Quantum will depart Honolulu in April 2022 to head to Vancouver, and then will stop back in Hawaii in October 2022.

Read more: Hawaii cruise on Royal Caribbean: Everything you need to know

Royal Caribbean does not offer regular cruises to Hawaii, but does stop there as part of repositioning cruises between Australia and North America.

Royal Caribbean has not announced any deployment schedule yet for the remainder of 2022-2023 cruises.  These new sailings appeared without warning.

The first casualty of the Alaska 2021 cruise season will be Quantum of the Seas.

Guests who had cruises booked on Quantum of the Seas for Alaska cruises in 2021 received an email that the cruise ship will not leave Singapore to go to Alaska as planned.

This affects scheduled Quantum of the Seas sailings between April 25- October 14, 2021.

This decision does not affect Alaska sailings on Ovation, Serenade, and Radiance of the Seas, as Royal Caribbean continues to work closely with the U.S. Centers for Disease Control and Prevention (CDC) and government authorities in North America.

Instead, Quantum of the Seas will remain in the Asia-Pacific region.

A Royal Caribbean spokeswoman said, "Because of the success Quantum’s had, we made the decision to keep the ship in the Asia-Pacific region for the 2021 summer season and cancel her Alaska season."

Sailings on Quantum of the Seas to Alaska, including the transpacific sailing, have been cancelled. This includes Quantum’s Hawaii sailing, departing Vancouver on October 4th, 2021, and her Transpacific sailing, departing Honolulu on October 14th, 2021.

Royal Caribbean apologized to guests for having to make this change, "We’re terribly sorry for the impact to your vacation. Our primary goal continues to be a seamless and healthy return to service; we’re hyper-focused on welcoming you back!"

Back in March 2020, Royal Caribbean announced Quantum of the Seas would sail to Alaska in 2021 for the first time.

She was scheduled to sail from Seattle and offer mostly 7-night Alaska Glacier cruises between May and October.

Like all cancelled cruises during the global health crisis, Royal Caribbean is offering a series of compensation choices:

Lift & Shift: On or before February 4, 2021, move to a 2022 sailing onboard Quantum of the Seas departing within 1-week of the original sail date and your cruise fare/promotion is protected.

125% Future Cruise Credit: To account for the inconvenience this has caused, guests are eligible for a 125% Future Cruise Credit (FCC) based on your total cruise fare paid to book and cruise by October 31st, 2022.

Similar 2022 Hawaii and Transpacific sailings will open for sale in the coming months.

This will be automatically issued on or before February 19, 2021 if no other option is selected.

Refund: If you prefer a cash refund, you can do so by requesting this option on-or-before March 31, 2021.

You can expect their refund to the original form of payment within 45 days from the cancellation date. 

If you redeemed a Cruise with Confidence Future Cruise Credit on an impacted sailing and would now prefer a refund instead, Royal Caribbean will process this request in the amount of any new funds paid above the original certificate and, in turn, will reinstate the Cruise with Confidence FCC for future use.

Cruise Planner Purchases: If you had purchased any cruise add-ons, such as shore excursions, drink packages, wifi and more, you could opt to convert your Cruise Planner purchases  to an Onboard Credit valued at 125% of the total amount paid. This offer expires on February 4, 2021.

Don't worry, a cruise ship did not end its sailing because of that.

Royal Caribbean's Quantum of the Seas returned back to Singapore a few hours early after a passenger became ill due to an non-covid medical issue.

The Straits Times reports the Royal Caribbean cruise ship headed back to port 7 hours early, "due to a medical condition unrelated to Covid-19".

An announcement onboard Quantum of the Seas informed all passengers they would be concluding the sailing earlier than expected, and the ship would be back in port by 8pm local time.  

The ship was scheduled to return to conclude the sailing at 6am.

Royal Caribbean said the guest was taken to a hospital in Singapore immediately for medical treatment.

Guests experiencing medical issues not related to the current global health crisis were not uncommon on cruise ships in the past.

The medical staff onboard can triage many issues, but if the condition requires additional care, that guest is disembarked at the next port.

Quantum of the Seas is engaged in a series of "cruises to nowhere" from Singapore, which are limited to only residents of Singapore and have no port stops.

This is the second time a Quantum of the Seas cruise ended its sailing early, following a false positive test for Covid on a December sailing.

The man was on one of the cruises to no where on Quantum of the Seas when he complained to the ship's medical staff that he was not feeling well.  He was given a PCR test onboard and it came back positive for COVID-19.

After further tests on land, neither the 83-year-old man, nor anyone else onboard Quantum of the Seas, was actually positive.

Since then, Quantum of the Seas has been sailing successfully without any incidents.

Royal Caribbean has been making changes to its only cruise ship sailing right now, including one that now affects one of the most popular customer loyalty perks.

A guest sailing on Quantum of the Seas received a letter in their stateroom informing the Diamond Plus guest that the complimentary drinks offered each night will be conducted in a different manner.

Y.C. Tan shared a photo of the letter from the Loyalty Ambassador on Quantum of the Seas that listed a change to how guests can get complimentary drinks as part of the Crown and Anchor Society.

Redeeming these are easy - simply provide your SeaPass Card at the time of purchase and the benefits will automatically be applied. You can now redeem your drink vouches all day at any bar.

Read more: Quantum of the Seas live blog posts

Instead of Diamond, Diamond Plus, or Pinnacle guests going to the Diamond Lounge to receive their drinks each evening, they can enjoy four or five drinks per day, per person anywhere and anytime throughout the day.

• Diamond guests get 4 drinks per day
• Diamond Plus get 5 drinks per day
• It is not clear how many Pinnacle guests get

The complimentary drinks are not limited to the Diamond drink menu, but just like a drink package must not exceed a value of above $12. Specialty coffee is allowed as well. 

You also have the option of paying the difference if a drink is above the $12 individual drink limit.

It is unclear if this change will be replicated across Royal Caribbean's fleet of ships once they restart sailings, or this is a change just for Quantum of the Seas in Singapore.

Royal Caribbean's policies have always been different for Asia sailings compared to North American or European cruises, although with the current global health crisis, all policies are subject to change in order to encourage social distancing and best practices.

Read more: 5 ways to save money on drinks if you are not buying a Royal Caribbean drink package

Mixed thoughts from cruisers

Anytime there is any change to Royal Caribbean's customer loyalty program, there are plenty of strong opinions all around.

Most people seemed okay with the change within the context of social distancing, but are concerned this may be a temporary change that remains in place.

Read more: 9 Royal Caribbean Cocktails You Need To Know About

Aaron Lewis described this concern in his comment, "I think a lot of these changes are in fact because of Covid. My fear is that once companies learn new ways of doing business, things will never go back to the way they were."

Susan Westfall likes the change for the flexibility it provides, "What I like about this is that you can get drinks anywhere and any time of the day. We are Diamond Plus and usually stop by the lounge for a pre-dinner glass of wine, and have never used all three drinks available to us. However, there have been times when a tropical-type drink by the pool would have been nice. I would have no problem with this change."

Vance Lewis thinks it would be a bad decision to make this a permanent change because it would cut at the cruise line's profitable drink package sales, "For some reason I don’t think that they will keep some of these new changes around permanently because it would decrease the number of drink packages they would sell. If you’re getting four or five free drinks, why get the drink package at all?"

More information

• 4 rewards Royal Caribbean will give you after just one cruise
• The cost benefits of Royal Caribbean's Crown and Anchor Society onboard discounts
• Crown and Anchor Society Overview Podcast

Merry Christmas! While most of us are unable to be on a Royal Caribbean cruise this year, I wanted to share a look at some of the Christmas fun aboard the only cruise ship in the fleet sailing right now.

Quantum of the Seas is sailing a 4-night "cruise to nowhere" from Singapore, and the ship is celebrating Christmas at sea. Our friends at Singapore Cruise Society are onboard and shared photos of the goings on during the holiday.

Royal Caribbean decorates its ships quite nicely for the holidays, and each ship has a different look and feel for this special time of the year.

Christmas decorative fruit in the Windjammer

Santa meeting guests in Two70

Read more: How Royal Caribbean celebrates Christmas and New Years holidays on its cruise ships

More Christmas desserts in the Windjammer

Special Christmas cocktails

Crew hosting trivia with santa hats on

Tonight's Christmas dinner menu in the main dining room

All the crew members getting into the Christmas spirit

Be sure to follow along with our live blog going on this week from Quantum of the Seas!