Happy Sunday! It has been a busy week of Royal Caribbean news, and we have it all summarized for you in this round up.

Royal Caribbean announced this week a new option for getting your pre-cruise Covid-19 test at the cruise terminal.

Guests can get a test done at the terminal, although Royal Caribbean considers it a last option if other testing options are unavailable.

The terminal tests are only available for fully vaccinated passengers and available by appointment only.

Royal Caribbean News

• Royal Caribbean pushes back final payment for cruises departing through January 2022
• Spotted: The Key will restart being offered on Symphony of the Seas
• Royal Caribbean Group CEO talks about getting back to full capacity
• Royal Caribbean's tech chief thinks cruise ship passengers will expect a better digital experience after pandemic life
• Royal Caribbean Group CEO doesn't see Virgin Voyages as competition
• Royal Caribbean announces new Singapore sailings on two cruise ships
• What you need to know about going on a cruise if you're Canadian
• Royal Caribbean signs deal to improve ports in US Virgin Islands
• Royal Caribbean signs deal for new contact tracing band

Royal Caribbean Blog Podcast

The 424th episode of the Royal Caribbean Blog Podcast is now available, where Matt answers some commonly asked questions about Royal Caribbean.

This week's episode is answering the top Google search questions about Royal Caribbean.

Please feel free to subscribe via iTunes or RSS, and head over to rate and review the podcast on iTunes if you can! We’d appreciate it.

New RCB Video: Perfect Day at CocoCay Tour 2021 Full Tour!

Have you subscribed to the Royal Caribbean Blog YouTube Channel? We share some great videos there regularly, all about taking a Royal Caribbean cruise! This week, we are sharing our latest video — Perfect Day at CocoCay Tour 2021 Full Tour! — and don’t forget to subscribe here.

Royal Caribbean cruises in October 2021: What to expect

Have a cruise in October, or are you thinking of booking a cruise?

Between the end of the Alaska and European cruise seasons and the heating up of Caribbean itineraries, there are lots of ships back in service this month.

To help you get a sense of the most important things you should know about October cruises, here's what you need to know about taking a cruise this year in October.

It looks like Royal Caribbean may start offering guests the opportunity to use The Key priority access program again.

The Key is an optional add-on guests can purchase to get them select VIP benefits.

An email sent to guests who have The Key booked on Symphony of the Seas next week have an update that lists some of the changes to expect to the program, at least in the interim.

RoyalCaribbeanBlog reader DanielB shared the email that lists the changes Royal Caribbean has planned for someone who purchases The Key on their ship.

• Enjoy priority access at the terminal within your arrival time. 
• Drop off your carry-on luggage in the Main Dining Room on Deck 3 by 2:00 PM - your carry-on luggage will be hand delivered to your stateroom. 
• Instead of a complimentary embarkation lunch, we'll provide you with complimentary room service for your entire cruise, along with 25% off all onboard dining purchases! 
• Enjoy exclusive time at some of our onboard activities such as rock climbing, FlowRider, etc. 
• Priority departure from ship-to-shore at tender ports. 
• Take advantage of early access at shows in the Main Theater, however a reservation is needed so don't forget to book in advance! 
• Enjoy our VOOM Surf & Stream package, now including high speed internet, for one device (1 package per guest). 
• On debarkation day, along with choice departure, you'll now have a special "grab and go" bag that includes goodies to enjoy as you may your way back home. 

It sounds as though guests who purchased The Key will still have to adhere to their check-in time selected via the Royal Caribbean app, but will have the chance to board quicker than others in that same time slot.

Read more: Here’s what ‘The Key’ is (and why some cruisers like it)

It is not clear if this arrangement of benefits will be offered on other ships yet.

The price of The Key varies, and starts at $25.99 per day, per person, although there can be discounts available to bring that price down.

All guests over the age of 6 in the same room must purchase The Key.

Royal Caribbean has pushed back its final payment date for more cruises.

The cruise line informed guests that it has decided to push the final payment date for all sailings departing in January 2022.

Guests on sailings departing between January 1, 2022 through January 31, 2022, will now have until 30 days prior to their sail date to make their final payment. 

Royal Caribbean hopes this flexibility of having more time to make final payment date will keep guests from cancelling their cruises, "Our hope is that this gives you a little extra flexibility when making the best decision for you and those in your party."

"Rest assured, no action is needed on your part, and no cancellations will occur until the new final payment date."

This comes just a few weeks after Royal Caribbean pushed back final payment due date on sailings departing between October 1, 2021, through December 31, 2021 to 30 days prior to sailing.

No action is required on the part of guests or travel agents, and no cancellations will occur until the new final payment date.

This change means guests have more time to cancel their cruise and get a 100% cash refund. 

Ordinarily, final payment date for a cruise is 90 days before sailing. 

Even with the pushed back final payment date, guests could still cancel their cruise without penalty, up to 48 hours before sailing and qualify for a 100% future cruise credit.

Royal Caribbean's Cruise with Confidence program offers future cruise credits for cancellations past final payment date.

One major shift coming out of the pandemic for Royal Caribbean is the world is going to expect something different.

Royal Caribbean's Senior Vice President and Chief Product Innovation Officer Jay Schneider spoke at Seatrade Cruise Global on Wednesday about his company's efforts, and believes digital is now the expectation, and not just an enhancement.

"I think we're going to come out of this pandemic where digital is now just the norm and most people's expectation shot through the roof," Mr. Schneider stated after answering a question about digital transformation.

"It's going to be the world is going to expect something very different coming out of the pandemic than they did going into it."

According to Schneider, that expectation is already taking place with the cruise line app.

Prior to the pandemic, Royal Caribbean saw about 70% adoption rate of the cruise line app on a ship that had the app available. Since the restart of operations this year, the adoption rate jumped to the mid to upper 90s.

"As we've turned back on ships, our focus hasn't been go to market communication to tell you to use an app. It's been all of the other health and safety information that we have to tell you."

Something else that has shifted a lot has been the desire by guests to complete online check-in.

"Right before the pandemic, we had gotten our check in numbers like 90 percent, and I was really curious what was that last 10 percent."

Mr. Scheider wanted to dig into who that last 10% was that was not doing check-in, and many stereotypically assumed it was the older generation that was hesitant to adopt tech as part of their vacation experience.

His research showed this breakdown of guests who checked in via the Royal Caribbean app before embarkation day in the days before the pandemic:

• People over 65: 99.5%
• Gen X: 98.5%
• Millenials: 82%

"It was millennials that were dragging down our digital engagement."

One change Royal Caribbean made since cruises restarted this year was to allow guests to check-in via the app up to one hour before boarding.

"As we implemented one hour check in, we saw all of our numbers go up. Boomers stayed the same, Gen X went up a little bit, and then millennials are the one that brought the percentage up."

Mr. Schneider believes this data shows that age isn't a factor in preventing technology adoption, but rather, how the technology is implemented to reach all guests' needs.

Disconnect moments

While technology is a fascinating new tool for Royal Caribbean, some passengers want to take a break from it.

Mr. Schneider admitted that there is a percentage of guests who want "disconnect moments" during their vacation, and that means Royal Caribbean must integrate technology into the cruise ship life without making it a full-time experience.

"What you do see and hear from people is people do want to find these disconnect moments. And so our job is to build technology and experiences that allow them to connect or disconnect as much as they want."

Royal Caribbean Group announced it has reached a memorandum of understanding with the U.S. Virgin Islands.

The deal will further enhance Crown Bay in St. Thomas, as well as a significant redevelopment of Frederiksted, St Croix in the future.

The agreement is the first step in a longer process of expanding the cruise line's visits to the islands, as well as looking at ways to expand the port facilities and guest experience at both islands.

Royal Caribbean Group will expand its presence in St Thomas and St Croix. The new deal will have specific targets for bringing guests to each island.

The MOU is a recommitment from Royal Caribbean Group to extend its existing 10-year, pier-use agreement for preferential berthing at VIPA’s cruise facilities in Crown Bay, St. Thomas and Frederiksted, St. Croix.

In addition to guaranteed minimum revenues to the Virgin Islands and increased cruise visits to both St. Thomas and St. Croix, Royal Caribbean Group has expressed an interest in developing enhancements to the cruise facility in Crown Bay and making landside improvements in the Crown Bay District and St. Croix to enhance the island’s tourism products.

In the short term, Royal Caribbean will bring more passengers to St. Thomas and St. Croix, but down the line, enhancing the piers is a big part of the deal.

A third pier will be added to Crown Bay in St. Thomas, which will mean there will be three berths there. Two of these berths will be capable of handling an Icon Class cruise ship.

In addition, Royal Caribbean will look to expand Frederiksted, St. Croix. This will include work on dredging the pier to accommodate larger ships.  Currently, the pier in St. Croix can only handle ships as large as a Voyager Class ship.

Jayne Halcomb, Royal Caribbean Group Director of the Caribbean/Americas, said they will focus on creating more opportunities for guests to explore.

Ms. Halcomb said community integration will be a big part of the project to ensure local businesses can prosper and grow due to new traffic. All of this work will have an eye on sustainable development.

Royal Caribbean announced a new a wearable technology partnership.

The cruise line signed a two year technology partnership with TraceSafe.

TraceSafe and Royal Caribbean developed the Tracelet contact tracing wearable bands, which can be used on cruise ships to easily identify close contacts in the case a passenger or crew member tests positive for Covid-19.

Both companies worked closely together to design and manufacture the wearable that can meet both Royal Caribbean's high standards for comfort and the cruise line's commitment to sustainability.

TraceSafe's bands rely on a location-aware Internet of Things (IoT) platform, which have been scaled for large-scale enterprise operations such as across a fleet of cruise ships.

Royal Caribbean Group Chief Product Innovation Officer, Jay Schneider, talked about the new agreement, "It was the willingness of the TraceSafe team to develop a custom Tracelet device that met our requirements for style and design that propelled the partnership forward

"We look forward to continuing this engagement with TraceSafe as we explore the many new opportunities for IoT Technology onboard our ships."

What is a Tracelet?

Royal Caribbean started working on the technology behind Tracelets even before the pandemic, but pivoted the technology for contact tracing in 2020 when the cruise industry shutdown.

Royal Caribbean trademarked the name in October 2020, and the first Tracelets began appearing on Quantum of the Seas sailings that restarted from Singapore in December 2020.

The Tracelet is a comfortable, water-resistant, hypoallergenic wearable worn by all guests and crew on some Royal Caribbean sailings.  

When offered onboard, all guests regardless of age, needs to wear it.

The U.S. Centers for Disease Control and Prevention (CDC) actually went as far as to ask Royal Caribbean to share with them details on the Tracelet because of how intriguing an option it was.

Royal Caribbean International President and CEO Michael Bayley told investors in February 2021 that the CDC asked the line to share the technology behind the Tracelet on early sailings from Singapore.

When will cruise ships get back to one hundred percent capacity is a hot question, and it could be as early as the end of this year.

While speaking at the Seatrade Global 2021 conference earlier today, Royal Caribbean Group Chairman Richard Fain was asked his thoughts on getting back to full capacity as early as next year.

"In terms of numbers next year, I definitely think so," Mr. Fain responded.

"In our core markets, we expect to be essentially there by the end of this year."

Mr. Fain did not elaborate what "core markets" exactly means.  

Royal Caribbean International ships have been sailing at reduced capacity since they restarted operations, and there have been no public announcements as to how full any ship or sailing would be going forward.

Mr. Fain said he believes misinformation about the restart process has been an issue for customers, travel agents, and industry professionals.

"I think a key issue here is there's so much misinformation out there on so many topics."

"It's been a difficult year for all of our partners here in the audience who have also had to deal with this and our travel advisory partners. But one of the things that's caused a lot of confusion is we've canceled cruises. Do you get your rebate? You take a future cruise credit. That's very confusing."

Mr. Fain echoed sentiments he shared last week in a video update that the upcoming booking season in early 2021 will be an important time to step up and show the public cruise ships are ready to sail.

"What we really want to do is make sure that when we start that key booking period, our ships are operating."

"They can see they're operating, they can see the protocols are working, they can see people are taking cruises, they're not going to worry about cancellations and this or that. So we really need to get back to a period of stability."

Last week, Mr. Fain said he wanted nearly all ships back in operation, "By the end of this year, we want virtually all of our ships to be operating and operating seamlessly in our core markets."

Is the cruise industry's newest cruise line, Virgin Voyages, competition for Royal Caribbean? Maybe not.

Speaking at Seatrade Global 2021, Royal Caribbean Group Chairman and CEO Richard Fain was asked how he viewed his newest competition in the cruise industry, and he said he thinks the new cruise line is actually a good thing.

Virgin Voyages is a joint venture between Bain Capital and Richard Branson’s Virgin Group, and their first ship has finally made her U.S. debut after many pandemic-related delays.

Scarlet Lady is the first ship for Virgin, and she offered sailings around Britain this summer, and is now in North America to begin sailings from here.

Mr. Fain was asked if he is worried about this new cruise line represents a new threat to Royal Caribbean's bottom line, but he thought it was actually the opposite.

"Actually, no," Mr. Fain responded quickly to the question. "I also think it's important to look at the industry and say that new players are actually are a big benefit to us because they attract attention."

Mr. Fain compared Virgin Voyage's entrance to the industry to when Disney started its cruise line in the 1990s.

"I do remember I was asked that question when Disney got into the cruise business. Oh, my goodness, isn't that going to be a terrible thing because Disney has come in and there's such a powerful brand name?"

In the case of Disney Cruise Line, the new line brought new customers to cruising.

"They added two percent to the supply in our industry, and they added 10 percent to the demand because it showed the important thing about our industry is getting the message across that we are an amazing vacation, just an amazing even on my competitor friends here."

"Having Virgin come in, I think all of that adds to the to the the impact of the cruise industry has."

"The important thing is they're adding more to the demand than they are to the supply. And so I think overall, I welcome them."

Mr. Fain said the real competition to Royal Caribbean isn't other cruise lines, but other forms of travel.

"We don't compete with each other as much as we compete with all the other activities that that compete for our dollar, whether it's a hotel or resort or a travel somewhere else."

Royal Caribbean announced a new ship will sail from Singapore, as well as an extension of other cruises.

Singapore was the first place that Royal Caribbean International restarted sailing during the global cruise shutdown, and it remains a focus for the Asian cruise market as the rest of the region struggles to reopen.

Spectrum of the Seas will move to Singapore, beginning October 21, 2022.

She will sail 3- to 9-night sailings from Singapore, and her new sailings are available to book immediately.

Spectrum of the Seas was designed for the Asian cruise market, and has been not offered any cruises since early 2020.

In addition, Royal Caribbean has extended Quantum of the Seas sailings yet again, this time offering more sailings from Singapore on Quantum through April 7, 2022.

"We are thrilled to introduce a whole spectrum of new adventures with Spectrum of the Seas, which features groundbreaking escapades exclusively designed for the Asian market, a testament to Royal Caribbean’s confidence in the potential of the cruising industry in the region. We have seen a surge in repeat cruisers, as well as a significant number of new to cruise guests, and look forward to bringing the best of the Royal Caribbean experience to our guests," said Angie Stephen, vice president, Singapore, Royal Caribbean International.

"At the same time, we are excited to extend Quantum’s ultimate ocean getaways once again through early next year to continue catering to the strong demand for sailings from Singapore."

Another change for Singapore sailings is the requirement for passengers to be fully vaccinated.

In addition to robust onboard ventilation systems, enhanced cleaning and sanitization as well as having its crew vaccinated, the cruise line will also require all guests to be fully vaccinated for all new bookings made from October 1, 2021, and onwards.

What makes Spectrum of the Seas different

Spectrum of the Seas is not only a new ship to Singapore, she is one of the newest ships in the fleet.

Royal Caribbean designed the ship to be an innovator, that offers plenty of innovations and touches of eastern culture infused with the ship.

Here are some of the major things to do on Spectrum of the Seas:

• Asia’s first Sky Pad, a virtual reality, bungee trampoline adventure
• Royal Caribbean’s first and exclusive Suite Enclave, which features the exquisite Royal Suite Class Star, Sky and Sea accommodations in a private area supremely positioned at the forward end of the ship. Guests booked in these luxury suites have exclusive floor access, an elevator, private restaurants, and a dedicated lounge area.
• Cutting-edge and transformative venues such as Two70. Boasting stunning 270-degree ocean views by day and transforming into a multidimensional theater by night, this transformative space flaunts six agile Roboscreens, breathtaking live performers and mind-bending aerialists to create unimaginable visuals. 
• Star Moment, a lively and energetic karaoke venue where family and friends can belt out and sing like stars.
• The signature two-level Ultimate Family Suite, an expansive, multiroom retreat complete with its own ensuite slide and cinema, which also doubles as a karaoke stage.
• A bold lineup of signature activities, including the FlowRider surf simulator, the North Star, an all-glass capsule that ascends 300 feet above the ocean to deliver incomparable 360-degree views; and RipCord by iFly, the first sky diving experience at sea.
• Nineteen distinct dining options serve up flavors from around the world, including Hot Pot, an authentic Chinese dining experience; Teppanyaki, a celebration of authentic oriental flavors cooked in Japan’s traditional teppanyaki style; and Sichuan Red, a new specialty dining experience tailored just for Spectrum, where diners can savour a bold tapestry of authentic spices and Sichuan flavours. Signature classics include imaginative cuisine at Wonderland, top-notch, aged beef at Chops Grille, and authentic rustic fare and handmade pasta at Jamie’s Italian.