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Royal Caribbean: The majority of passengers are people that have never cruised

In:
29 Oct 2024

The marketing is definitely working at Royal Caribbean, with more people than ever cruising, especially new cruisers.

Adults in suite deck on Icon

Royal Caribbean Group shared the results of its third quarter in 2024 on Tuesday, and one important metric to note is how many people that have never cruised before.

Speaking to Wall Street analysts on a conference call, Royal Caribbean Group President and CEO Jason Liberty gave an overview of consumer spending and delved into some interesting facts about who is cruising.

Not only is his company seeing incredible growth, but demand is soaring as well.  And that demand is coming more and more from new cruisers.

Icon of the Seas

In the third quarter of 2024, Royal Caribbean Group carried 2.3 million passengers across all of its brands of lines, which include Royal Caribbean International, Celebrity Cruises, and SilverSea.

That's more than they had in the same quarter of 2023 when 1.9 million passengers cruised.

"The majority of our guests this year are either new to cruise or new to brand," Mr. Liberty shared in the call.

Before you assume it's just rookie cruisers booking, loyal customers are also booking, "at the same time our loyalty guests are up 20% compared to last year."

Spending big on cruise add-ons

Royal Promenade on Symphony of the Seas

Regardless of who books, a lot of people are then going right in and spending even more money on additional experiences for their cruise.

The cruise fare includes the basics, but there are lots of other options to consider.  Shore excursions, internet access, beverage packages, spa treatments, and more are some of the things people tend to book.

Mr. Liberty explained, "Once booked, guests are quickly engaged with us and buying on board experiences at higher speeds, translating into higher satisfaction rates and higher onboard spend. "

Pool deck and slides on Harmony

The term "onboard spend" refers to the category of purchases a customer makes that are above and beyond the cruise fare booking.

He indicated more than 70% of customers are purchasing onboard activities before they sail. Compared to a customer that waits to book their cruise extras onboard, Royal Caribbean Group is seeing people that pre-book spending more than double.

Part of their success in getting almost three quarters of their customers to spend extra are the ways they entice their customers.

Crown's Edge is on sale

"Half of our onboard revenue in the third quarter was purchased through our AI driven pre-cruise channels," Mr. Liberty said.

This comes in the form of specialized sales, promotions, and advertisements that target specific customers.  It could be a generic sale, a promotion targeting senior citizens, or opportunistic holiday promotion.

Who is cruising right now

Family at Thrill Waterpark

Royal Caribbean Group is seeing a very healthy consumer looking to book cruise vacations, and they're skewing younger and younger.

"American households are wealthier than ever, with continued wage growth and low unemployment driving strong consumer spending," Mr. Liberty declared during the call.

Izumi hibachi

Specifically, they are seeing Millennials, families and active cruisers all excessively booking on both leisure travel and specifically cruise travel.

"Our addressable market is growing and we are attracting more new customers into our vacation ecosystem, particularly younger demographics."

Icon of the Seas

Royal Caribbean's research shows that consumer spending on leisure has grown a lot faster than most other spend categories over the past 12 months, with spend on travel increasing at a faster pace than other leisure categories.

They believe this trend will continue over the next 12 months, with leisure travel spending growing by more than any other leisure category.

Consumers are paying more too

Odyssey of the Seas at sea

Not only is the business demand strong, but there's a clear indication customers are willing to pay more for it.

Mr. Liberty was candid in discussing the pricing trends his company employs, "the trends show that we continue to be able to elevate demand, elevate pricing each day."

"We continue to see strong volumes [of] the customers willingness to pay more."

Why? Mr. Liberty thinks their product is so compelling and demand for a cruise vacation, in general, is so robust, that it's viewed as a must-do.

"I think that the cruise experience is now considered to be a very mainstream vacation product. And there's still a significant value proposition versus land based vacation."

Do elections matter to cruise bookings?

There was an interesting question asked by one of the analysts if the upcoming U.S. election has any impact on demand for booking a cruise.

Royal Caribbean International President and CEO Michael Bayley debunked any sense that the election cycle, or who wins, makes a difference to his company's bottom line, "We've gone back and done the analysis over literally decades, and it may be there may be a little bit of volatility during the week of the election, but over when you spread it over a longer period, there's effectively no impact on bookings as a result of elections, no matter which way they go."

Royal Caribbean posts "exceptional third quarter results" of $4.9 billion in revenue

In:
29 Oct 2024

Royal Caribbean Group is on a roll with another great quarter, and even better outlook for the days to come.

Ship sailing

The company shared its third quarter financial results, which were better than expected.

Net income for the third quarter was $1.1 billion, compared to Net Income of $1.0 billion for the same period in the prior year.  The company also reported total revenues of $4.9 billion.

The driving force behind its strong quarter was higher prices on last-minute cruises, continued high demand for cruise extras, and lower costs due to timing.

Another factor was balance sheet actions taken in the third quarter resulted in lower interest expense and the company's return to its pre-Covid unsecured balance sheet.

In a statement, Royal Caribbean Group President and CEO Jason Liberty celebrated the robust earnings, "Our exceptional third quarter results and increased full year expectations reflect the robust demand for our differentiated vacation experiences."

He's already looking ahead to 2025 as a year where Royal Caribbean will grow significantly more, "We see elevated demand patterns continuing as we build the business for 2025, and although the yield comparable will be a high bar, our proven formula of moderate capacity growth, moderate yield growth and strong cost discipline is expected to continue to deliver strong financial results."

Third quarter results

Icon of the Seas aerial

There were interesting statistics to come out of Royal Caribbean Group's strong quarter.

In the third quarter, across all of the company's brands, the occupancy rate was 111%. This means cruise ship cabins were not just sold out, but more cabins had more than two people in them. 

Royal Caribbean Group saw higher pricing overall, but European and Alaska cruises saw particularly higher prices. In addition, the company made more money through selling add-ons, such as drink packages, WiFi, shore excursions, and more.

Wave pool

Strong demand is a major factor, as Royal Caribbean Group is actually seeing the demand and pricing environment accelerated since last quarter, exceeding 2023 levels. 

"Consumer spending onboard, as well as pre-cruise purchases, continue to significantly exceed 2023 levels driven by greater participation at higher prices," the company said in a statement.

They believe their success is due to vacationers preferring their new cruise ships, existing ships, and private destinations.

"Support our growth ambitions"

Icon of the Seas under construction

Another important success for the company this quarter was the company's return to its pre-Covid unsecured balance sheet.

A balance sheet refers to a company's assets, liabilities, and owner's equity at a specific point in time.

Royal Caribbean Group has spent many months paying back loans, refinancing loans, and structuring its debt to not hinder the company's operations.

Like all cruise lines, Royal Caribbean Group took on a lot of debt during the 2020 cruise industry shutdown to stay in business through a variety of loans.

Royal Caribbean Group CFO announced, "This quarter, we achieved an important milestone of returning to a fully unsecured capital structure while also reducing cost of capital and recapturing a portion of our Covid-era share dilution."

He went on to say this change allows them to, "further support our growth ambitions and expand capital allocation." That's an important indication for cruise fans who are always eager to see their new plans.

Coming soon to Perfect Day Mexico

Capital spending is the category of expenses the company refers to when it builds a new cruise ship or builds a new private island.

As an example, the next private beach experience was announced during the third quarter to build Perfect Day Mexico, which will open in 2027.

Royal Caribbean cruise ship re-routed to Haiti to avoid bad weather in The Bahamas

In:
28 Oct 2024

Royal Caribbean is taking a precautionary measure to avoid bad weather by switching itineraries on its newest ship.

Utopia of the Seas in Labadee

Guests sailing on Utopia of the Seas for a 4-night Bahamas cruise that boarded on October 28 were informed their voyage would need to change destinations.

The original plan was for Utopia to visit Nassau, Bahamas and Perfect Day at CocoCay.

Due to "adverse weather" predicted for their voyage, the cruise line changed plans so the ship will go to it's private destination in Haiti, known as Labadee.

Email about Utopia change

Emails were sent to passengers and their travel agents the day before the cruise began to inform them of the change, "Along with our Chief Meteorologist, Craig Setzer, we've been monitoring some adverse weather along our intended path."

"In order to steer clear of any inclement weather conditions, we'll need to cancel our visits to Nassau, Bahamas and Perfect Day at CocoCay, and we'll now enjoy a visit to our private destination, Labadee, Haiti instead."

Utopia of the Seas in Labadee

This is the second time Utopia has visited Labadee unexpectedly in the last few weeks. Earlier in October, Hurricane Milton forced the ship to deviate there.

Royal Caribbean apologized for the last-minute change in plans, "We're terribly sorry for the last-minute change caused by the weather - the safety and well-being of our guests and crew are always our top priority."

Any pre-purchased shore excursions for Nassau or CocoCay will be automatically refunded in the form of an onboard credit to passenger's SeaPass accounts. 

Utopia of the Seas docked in Labadee

These credits can be used anywhere onboard, and any remaining, refundable amounts at the end of the sailing will be reimbursed to the card on file in up to 14 business days from final disembarkation. 

Cruise ships visiting Haiti again

Labadee

Utopia of the Seas' visit to Labadee this week is one of many ships that recently began sailing again to the private destination.

While Labadee is in Haiti, it's in a remote area of the country and walled off from the mainland.

Royal Caribbean suspended visits to Labadee in March after Haiti suffered political unrest and gang warfare.

Haiti declared a state of emergency on March 3rd, and the country's Prime Minister resigned on March 12th.

Haiti has been under the U.S.'s highest travel advisory possible since March. The U.S. State Department renewed its Level 4 Travel Advisory this September, still telling citizens the country can not help if they fall victim to a crime.

Unfortunately, Haiti is no stranger to instability.  Royal Caribbean monitors the situation in every place their ships visit closely to ensure ships can visit in a reasonably safe manner.

Adventure of the Seas in Labadee

Adventure of the Seas was the first ship to return to Labadee on October 8, and many other ships have visited since.

Keeping cruise ships out of bad weather

ough-weather-2

Royal Caribbean monitors adverse weather around the world to keep its passengers, crew members, and ships safe.

Royal Caribbean employs its own meteorologist to assist ship Captains in making changes to itineraries.

Instead of cancelling a cruise, ships can simply sail elsewhere and enjoy better weather and safer conditions.

That could mean something as simple as swapping the order of ports on the itinerary, canceling certain calls altogether or switching the sailing region completely.

With hurricane season winding down (there's just about a month left), the risk of tropical storms will lessen. However, it's not impossible for there to be a hurricane.

Historically, November generates one storm every 1 to 2 years, on average. In the past 10 years, the season's last storm fizzled as soon as Oct. 28 and as late as Dec. 7.

I tried a $12,000 mega suite on Royal Caribbean's newest ship a 3-night cruise, and it was so much better than I expected

In:
28 Oct 2024

Royal Caribbean is well-known for offering family-focused vacations, but they've taken this to a new level with a special suite.

Ultimate Family Suite

The Ultimate Family Suite is a one-of-a-kind cabin on Utopia of the Seas that is massive and includes just about everything kids, their parents, and visiting friends could ever want in a room.

Essentially, the design of the suite was centered around coming up with just about everything a family would want in a room, and then added a bunch of other options they've only dreamed of.

This isn't just one of the biggest suites on the ship, it also comes with Star Class benefits, which means it has some of the best perks on the ship.

Matt in Ultimate Family Suite

Ordinarily, a suite this big with this much to do is priced well out of my price range, but because Utopia only sails short 3- and 4-night cruises, the barrier to entry was less than if it was a week-long cruise. Plus, I booked it years ago when Royal Caribbean opened up bookings and I scoured the schedule for an opportune time to book it.

For my family of 4, the price came out to $12,609.08 for the 3-night cruise. I paid for it myself, and neither Royal Caribbean nor a travel agency subsidized or paid for the cabin.

Expensive, yes, but in the grand scheme of this particular suite, it was a reasonable price for an unbelieve room. Plus, I was curious to know if the experience really matched up. Was the cabin all schtick? Or would it be the kind of suite I'd actually want to stay in.

Ultimate Family Suite

I've stayed in some of Royal Caribbean's biggest cabins in the past, so mega suites aren't new to me. I wasn't sure if this room would live up to the hype, and I was concerned I would be disappointed having paid for a lot of fluff, and not a suite that delivered on a good overall experience.

My suite was located on deck eighteen, which is deck reserved exclusively for suite cabins.

Decks 17 and 18 are part of the suite neighborhood, which includes the Suite Lounge and Coastal Kitchen, an exclusive restaurant for guests staying in a suite (and Pinnacles too).

Ultimate Family Suite sign

There's a special entrance to the Ultimate Family Suite as you come out of the elevators.

When I tapped my room key card and opened the door, I walked into the living room and instantly recognized this kind of a room was totally different than what I was used to.

The Ultimate Family Suite has three bedrooms, three full bathrooms, a large living room, play room, and a movie room.

It has a loft configuration, which means there are two levels. The master bedroom and kids room are on the upper level.

Living room

On the bottom floor is the living room, dining area, play area, and a third bedroom with nearby bathroom.

Living room

The living room is larger than many livings room on land, and has a giant sofa and comfy chairs that are perfect for watching television, playing video games, or just chatting with friends. There's a PlayStation and Nintendo Switch that come with the room to use.

Ultimate Family Suite table

There's also an expansive digital table where you can not only have meals, but play a variety of video games.  Kids and adults are quickly drawn to trying a game or two.  My kids spent much more time playing with this table than I expected.

Slide in Ultimate Family Suite

Without a doubt the giant slide is the pièce de résistance of this suite. Everyone is instantly drawn to this feature, and it's undeniably fun to go down (over and over again).

My concern with the slide is it would be a one-and-done thing, but my kids went down it every day dozens of times.  They used the pillows that came with the suite as a mat racer, and they enjoyed riding it over and over again.

And yes, adults can go down the slide too. I was impressed how fast you'll head down on it, and everyone that visited the room wanted a try at it.

Underneath the slide is play area, with a great suspended chair.

Slide in Ultimate Family Suite
Play area in Ultimate Family Suite

At the exit of the slide is the movie room, which is about as big as some inside cabins.

Movie room

There are no shortage of televisions in this suite, but the movie room has no windows, so you can dim it perfectly for movie watching.  Star Class guests get the pay-per-view movies for free, but you could also stream your favorite flicks to the screen.

Couch in movie room

The couch is like an overflowing sofa made out of the material from your favorite pillow.  I don't know why there's a television behind the couch.

Microwave in Ultimate Family Suite

There's even a microwave where you can heat up your own popcorn.

Near door is a bedroom, which is probably best for grandparents, friends, or even older kids. 

Bedroom in Ultimate Family Suite

It has a king size bed, vanity area, and a view of the pool deck.

Vanity

A full bathroom is located next to this bedroom, which also serves as the bathroom visitors would use. 

Ultimate Family Suite bathroom

I was impressed by the double sinks and giant shower, that even has a large bench.

Ultimate Family Suite piano staircase

Heading upstairs, you'll walk up piano stairs.  Each step plays a note of a classical music selection. Beethoven's Für Elise was what I heard all weekend. Don't worry, there's a way to turn it off if you prefer (or when going to bed).

Piano step controls

The master bedroom is similar to other loft suite master bedroom configurations.

Master bedroom

There's a king size bed that faces the windows, so you could wake up to a view of the ocean.  It has nightstands on both sides of the bed, with plenty of power plugs.

There is a sitting area and vanity nearby, along with giant closets behind the bed.

Vanity area

The master bathroom features double sinks and a big shower, with rainforest head and opposing shower heads.

Master bathroom
Shower

Next door to the master bedroom is the kids room. 

There's a fun door that has a "doggy door" for kids to climb through. I was surprised how much my kids opted to go through the hole rather than open the door.

Bunk beds

There are four bunk beds, and each has its own television with headphones.  No fighting over what to watch in this room!

Kids bathroom

There's a full bathroom attached to this bedroom too.

Ultimate Family Suite slide entrance
Slide

The entrance to the slide is right off the kids room, and they loved this feature. Being able to slide down rather than take the spiral staircase was their preferred mode of transportation.

Outside the cabin is a sprawling balcony space.

The balcony has three main features, and it faces the ocean.

Ultimate Family Suite balcony

Staying in this suite means you have your own hot tub to enjoy. It can fit four adults reasonably.  Beyond that, and you'll have to start getting creative with where everyone's legs and feet are going.

There's a dining space outside too, so you can have meals delivered here.

Ultimate Family Suite balcony

And you'll also find a lucky climber feature, which is really fun for young kids. There's a larger version on the Boardwalk, and I guarantee toddlers will never want to leave it.

An equally compelling feature of this suite is the Royal Genie services, which provides VIP privileges to everyone staying in the cabin.

Speaking of benefits, everyone staying in the Ultimate Family Suite gets complimentary access to Thrill Waterpark at Perfect Day at CocoCay.

Obviously this is not a cheap room. It's not affordable or a good value. It's designed to be the epitome of splurges and offer one of the most luxurious and fun rooms you could ever find on Utopia of the Seas.

Matt on slide in Ultimate Family Suite

While the price tag is high, it delivers a wow factor and memory making experience that is unrivaled. 

I was more impressed by how much space there was, and how conducive it was to entertaining friends. There was more than enough space to invite friends to visit, and I never felt like we ran out of space.

View into Ultimate Family Suite

Speaking of space, having three bedrooms means you could easily share this cabin with another family and split the cost.  It sleeps up to 8 people, and with so much space, it would comfortably sleep 8 people. We joked the movie room's couch is big enough and comfortable enough to become a makeshift fourth bedroom.

If your family wants a lot of space, absolutely incredible features, the best perks, and are willing to spend a lot for it, then you won't regret booking the Ultimate Family Suite.

Woman that went overboard from a Royal Caribbean cruise ship did not fall: she jumped

In:
23 Oct 2024

A 66-year-old woman went overboard from a cruise ship late Tuesday night, and it's being reported she jumped.

Allure of the Seas

Search efforts were made quickly to try to find the woman who was sailing on Royal Caribbean's Allure of the Seas.

TMZ reports that the, "woman jumped from the 14th floor of the cruise ship."

Both the U.S. Coast Guard and Royal Bahamas Defense Force conducted searches, along with Royal Caribbean cruise ships.

Search efforts proved unsuccessful and the operation was called off on Wednesday.

Searching for person overboard

The woman went overboard at 9:40 PM on Tuesday.

Earlier, Royal Caribbean issued a statement, "Our crew immediately launched a search and rescue effort and is working with local authorities. We are also providing support and assistance to the guest's family during this difficult time. To respect the privacy of our guest’s family, we have no additional details to share."

Jump, not fall

Railing on cruise ship

A representative for the Royal Bahamas Defense Force made the distinction that the woman jumped from the ship, which is important understanding what happened.

News of someone going overboard into the ocean is enough to scare a lot of people that are unaware of how safe cruise ships really are.

Ocean waves

Unfortunately, media reports tend to use the word "fall" to describe the action, which conjures up imagery of a passenger minding their own business when they fall unexpectedly over the side of a cruise ship.

"I'll stress that people don't just fall over the side," said Brian Salerno, senior vice president of global maritime policy at Cruise Lines International Association (now retired). 

"There are railings and they're pretty high. It's almost always the result of an intentional act."

Empty Pool chairs

Cruise ships have railings that are around chest height to ensure passenger safety and to prevent someone from slipping and falling overboard.

The situation is either the result of someone intentionally jumping, or being somewhere they shouldn't be and then falling.  As an example, climbing on the railing or standing on a deck chair.

Royal Caribbean's guest-conduct policy says, "Sitting, standing, laying or climbing on, over or across any exterior or interior railings or other protective barriers, or tampering with ship's equipment, facilities or systems designed for guest safety is not permitted." 

Breaking the rules can result in being kicked off the ship at the next port.

Kids on a cruise ship railing

In past similar incidents, guests have not only been kicked off the ship but also banned for life from the cruise line.

A woman that stood on her balcony railing in 2019 was banned for life.

What happens when someone is overboard?

Ocean water

As is the case with the incident this week on Spectrum of the Seas, the first thing the ship's crew will do is attempt to ascertain when the man overboard situation occurred.

The ship will also contact local authorities to help conduct a search.

In the United States, the Coast Guard is contact, but since this occurred in Asia, the Maritime Rescue Coordination Centre Singapore was the agency Royal Caribbean contacted to assist in the search.

The ship and local authorities will attempt to search an area based on where the person likely hit the water, and where they are likely to be.

How to choose the right Alaska cruise itinerary

In:
23 Oct 2024

A cruise to Alaska is one of the most popular kind of cruises, but which itinerary should you pick?

If you have never cruised to Alaska before, you may find the decision of which ship, embarkation port, and itinerary a tough decision.  There are many considerations when choosing an Alaska cruise, but ultimately the decision may come down to budget, convenience, and time.

Before booking a cruise to Alaska, here is what you need to know about picking the perfect Alaska cruise for your family.

Embarkation port

Pier 66 in Seattle

Royal Caribbean offers cruises from two primary ports, Seattle and Vancouver.

Cruises that go from Seattle are more convenient for Americans, because there are more daily flights to Seattle from around the country, and prices are cheaper since a flight to Seattle is a domestic flight.

Flights to Vancouver can be a little more difficult to get (especially direct flights), but you could always fly to Seattle and take the train or a rental car to try to save money.

Cruises from Seattle are roundtrip sailings that begin and end in Seattle. Many cruises from Vancouver can be open-jaw sailings, which means they begin in Vancouver and end in Anchorage. You could book the next sailing to return to Vancouver, but that would require two weeks. Otherwise, you will have to fly to/from Anchorage.

Be sure to consider where your cruise begins and ends the sailing before booking.

Ports you will visit

Where your ship goes in Alaska is also a major consideration, because there are a few different itineraries you can choose.

Cruises from Seattle tend to visit the more common ports, such as Juneau and Skagway, whereas cruises that begin in Anchorage or Vancouver get to visit more remote ports.

Cruisers that sail to Alaska often will tell you the more remote ports offer a more authentic view of Alaska, with more dynamic scenery and varied wildlife.

Of course, Alaska is stunning from any port you visit, and Juneau and Skagway are still beautiful places to visit and explore.

If you are looking to see the most stunning scenery, a cruise that takes you to further north is the way to go.

Ships and price

Royal Caribbean has four cruise ships offering cruises to Alaska in 2025, and each has a compelling reason to choose either of them.

Anthem of the Seas, Quantum of the Seas, Radiance of the Seas, and Serenade of the Seas. sail to Alaska in 2025.

The Quantum Class ships (Anthem and Ovation of the Seas) are newer ships, and offer much more to see, eat, and do onboard. They are also priced higher since you are sailing on one of Royal Caribbean's newer cruise ships.

It is important to note that the Quantum Class ships have two indoor pools, one for adults and one for all ages.  The other ships only have an indoor pool for adults.

The Radiance Class ships (Radiance and Serenade of the Seas) are smaller vessels that do not offer all the bells and whistles of the Quantum Class, but are perfectly suited for a port intensive itinerary like Alaska, where the destination is far more important than the ship you are sailing on. 

Moreover, Alaska's constantly changing weather makes outdoor activities on a ship not nearly as important as in the Caribbean.

One other consideration is Royal Caribbean offers land tours that you can add onto Alaska cruises from Vancouver, where you can explore the interior of Alaska before or after your cruise. Land tours are not available with cruises from Seattle.

Generally speaking, the Quantum Class ships will cost you more than a cruise on the Radiance Class ships. The exact price difference will vary from week to week, but you will have to weigh the price versus airfare costs.

Which Alaska cruise should you choose?

Ultimately, the decision on which ship and itinerary to pick comes down to price, dates, and ships.

If you are cruising to Alaska for the first time, many will defer to the Quantum Class ships from Seattle for the convenient travel options to Seattle, ship accommodations, and the fact it is roundtrip.

If you want to see the most authentic and exotic views of Alaska, an open jaw sailing from Anchorage or Vancouver is what you want. You will see much more of the "real" Alaska on these itineraries.

Glacier seen from cruise ship

Ultimately, there are no bad choices for which cruise to choose for Alaska. You will find stunning views and really fun explorations in any of the ports. Understanding the differences between the ships and itineraries will ensure you make the right choice for your family.

More Alaska cruise info

Want to learn more about a Royal Caribbean cruise to Alaska, as well as helpful tips and secrets? Check out these blog posts:

Royal Caribbean Blog Podcast Episode - 5 Cruise etiquette questions, answered

In:
23 Oct 2024

Listen to the Show

Should you tell your waiter if you won't be there tomorrow? Is a Bluetooth speaker a good idea? Do toddlers need to pay gratuities?

Share with me your thoughts, questions and comments via...

On this episode:
Running time:

Passenger went overboard from Royal Caribbean cruise ship while on Bahamas cruise, Coast Guard says

In:
23 Oct 2024

A cruise ship passenger may have gone overboard from a Royal Caribbean cruise ship, the U.S. Coast Guard says.

Allure of the Seas

The U.S. Coast Guard said a search is underway for a a 66-year-old woman that somehow went into the ocean while sailing on Royal Caribbean’s Allure of the Seas.

The report of the passenger overboard occurred at 9:40pm on Tuesday evening, roughly 17 miles north of Nassau, Bahamas.

Allure of the Seas is sailing a 4-night Bahamas cruise that departed Miami.

Allure of the Seas

Search efforts by the Coast Guard include a plane and a helicopter dispatched from Miami.

Royal Caribbean also brought Icon of the Seas and Utopia of the Seas to assist in the search.

Searching for person overboard

Photo by X user @Navaleye1

Royal Caribbean confirmed the incident in a statement, "Our crew immediately launched a search and rescue effort and is working with local authorities. We are also providing support and assistance to the guest’s family during this difficult time. 

"To respect the privacy of our guest’s family, we have no additional details to share."

"Hoping for a miracle"

Ocean from balcony

Passengers sailing on Allure of the Seas posted on social media their account of what happened last night.

"Allure of the seas. Code Oscar," wrote Reddit user Kaylaaa002.  Oscar is a maritime code for someone that has gone overboard.

"Heart goes out to the family."

Suspicious-Visit8634 added, "That is terrible, hoping for a miracle".

Search pattern

One user tracked the search efforts of the Coast Guard airplane, noting the pattern the plane took to try to locate the woman.

Onboard safety precautions

Owner suite balcony

The chances of falling overboard on a cruise ship are extremely low.

Deck railings on Royal Caribbean cruise ships are at least 42-inches high, which comply Cruise Vessel Security and Safety Act (CVSSA) of 2010.

In addition, there are thick metal or Plexiglas panels or metal bars are positioned under the railings to prevent people from slipping through. 

When a man overboard situation occurs, the media usually reports on it and it leads some to wonder how it could happen in the first place.

Railing on cruise ship

An article from The Points Guy points out cruise ships have railings that are around chest height to ensure passenger safety and to prevent someone from slipping and falling overboard.

"The only way you risk a fall is if you're standing on furniture to peer over the side or climbing somewhere you're not supposed to. It's not possible for you to trip over a door frame or slip on a wet deck and fall off of a vessel."

Passengers going overboard are rare

The chances of a cruise ship passenger going overboard are quite low, but it does occasionally happen.

In a report from Cruise Line International Association (CLIA), there were 212 identified overboard incidents from cruise ships for either crew members or passengers between 2009 to 2019. 

Of these overboard incidents, only 48 (or 28.2%) individuals were successfully rescued. Around 71.8% of people who go overboard from cruise ships are sadly never recovered or located. 

Explorer of the Seas

The CLIA report also shows an overall decline in overboard incidents throughout the 10-year period. The overboard incident rate decreased 64% from 2009 to 2019, with an incidence rate of 0.00004 overboard reports per active lower berth in 2019.

The report states, “When compared with the growth in capacity in the industry over the study years, man overboard incidents continue on a downward trend.” 

5 Best and Worst Parts of Working on a Royal Caribbean Cruise Ship, According to a Crew Member

In:
22 Oct 2024

What's it like to work on a cruise ship, and is working and living on a cruise ship the right career path for you?

Crew members

Royal Caribbean employs thousands of crew members that live on their cruise ships in order to work there for months at a time.

Across the Royal Caribbean Group brands, the company employs 100,000 employees from over 130 nationalities that work both on ships and on land.

One crew member shared on Facebook his experience working on a ship. 

"Exciting and challenging"

Ervin Rebuyas posted in a Facebook group dedicated to Filipino crew members working on Royal Caribbean his reasons to consider working onboard.

Ervin's photo is a self-portrait taken on Icon of the Seas, which could indicate he does (or did) work on that ship.

He started by listing the five reasons being a crew member is worth it:

1. Travel opportunities

Ovation of the Seas docked in Alaska

Ervin said you can, "visit multiple destinations and experience different cultures," as a crew member.

Royal Caribbean's ships sail around the world, and often ships transition from one part of the world to another during a single contract.

2. Meet people from diverse backgrounds

Family eating in main dining room

Because crew members live on cruise ships, they run into both other crew and passengers from all over the world.

Ervin said the opportunity to, "interact with passengers and crew from around the world," is a benefit to working there.

3. Career development

Royal Caribbean is a big company, and there's room to grow. 

Ervin believes working on a ship provides, "skills and experience in hospitality, tourism, and customer service," that could benefit his career within the company and beyond.

4. Competitive salary and benefits

Cash

While Ervin did not disclose his pay, he believes the compensation is good as a crew member.

He mentioned the fact crew get not just salary, but accommodations, meals, and access to onboard amenities.

Crew-Windjammer-Icon-2

The crew member only restaurants serve international cuisine to ensure everyone has something they like. There are also crew lounges, gyms, pools, and recreational activities.

Examples of social events held onboard a ship include crew gatherings, parties, and themed events.

5. Unique lifestyle

Symphony of the Seas

Most crew members work a number of months on the ship, then go home for a break for a few months, and then return again for  a new contract.

Contracts typically range from 3-12 months. He estimates time off between contracts is usually 2-6 weeks. He also said vacation days accrue during contracts, and are usable during time off.

He said you get to, "enjoy a distinctive work-life balance, with time off between contracts."

The downsides to working on a ship

No job is perfect, and Ervin also listed five negatives to working on a cruise ship.

1. Time away from family and friends

Utopia of the seas hallway

Because you live on the ship, you don't get to commute back home after the day's work is over.

Crew members' contracts are many months, and that means they don't get to see loved ones in person until the end of the contract.

2. Confined living space

Bryan in Crew member cabin

It's no secret cabins on a cruise ship are small, and that applies to crew cabins too.

Crew members have shared or single accommodations, often with bunk beds.

Ervin said crew members share small cabins with limited personal space.

3. Long working hours

Music Hall

Every crew member has their own work schedule that corresponds to their duties, and Ervin said shifts include working evenings, weekends, and holidays.

4. High stress levels

Guest services

Just like many jobs on land, a crew member job is not a cushy one.

"Manage demanding passenger expectations and tight deadlines," are how Ervin described the work environment. 

5. Limited personal freedom

bauth-all-crew-drill-wonder-of-the-seas

Ervin said the "strict rules, regulations, and safety protocols" mean you have to live differently than on land.

Ships have stricter safety regulations to mitigate danger, especially fire. Crew members drill regularly to know what to do in the case of an emergency.

Ervin's advice before applying

Brilliance of the Seas

For anyone who might consider a career working on a cruise ship, Ervin spelled out what to think about first.

He boiled it down to five key points:

  1. Research roles and departments
  2. Meet current or former crew members
  3. Understand the lifestyle and challenges
  4. Check requirements (age, education, certifications)
  5. Apply through cruise lines or recruitment agencies

Starbucks-Royal Caribbean partnership: How coffee works onboard the cruise ship

In:
21 Oct 2024

In 2010, Royal Caribbean and Starbucks signed a licensing agreement to open Starbucks locations on select cruise ships. It's become a popular way to enjoy made-to-order espresso beverages and Frappuccino blended beverages ever since.

Starbucks on Harmony of the Seas

Many cruisers are happy to discover there's a Starbucks on their ship, and it adds a new option for coffee beyond what Royal Caribbean offers.

Not all Royal Caribbean ships have a Starbucks location onboard, but many do (especially the newer ships). 

However, it can be somewhat confusing how it all works given that Starbucks is not included in your cruise fare and the rules about how you can use your Starbucks Rewards are different than on land.

Here's what you need to know about the Starbucks and Royal Caribbean partnership, including how to redeem free Starbucks Rewards drinks.

Is Starbucks coffee included in the price of my cruise?

Starbucks drink

No, there is an extra charge for any food or drink you order at a Starbucks kiosk.

Royal Caribbean drink packages do not include Starbucks drinks ordered from the licensed kiosk. Similarly, the coffee punch card does not work at Starbucks kiosks either.

There is one exception, and that is if you are a Star Class guest.  Star Class guests get complimentary drinks at a Starbucks kiosk.

There is complimentary coffee available at many other venues around the ship.

How do I pay my Starbucks food or drinks?

Navigator of the Seas Starbucks location

You'll need to use your SeaPass card to pay for any item you order at a Starbucks kiosk.

Alternatively, you could use your Starbucks app to pay for an order.  You cannot redeem Starbucks Rewards onboard to pay for items purchased onboard.

You don't need to have a WiFi package to use your app to pay.  Starbucks has its own internet connection to verify the funds available on your card. They will let you know if/when your account is empty.

Even if you have WiFi, you cannot use the mobile order (order ahead) functionality while on any ship.

Can I receive and redeem my Starbucks benefits on a Royal Caribbean ship?

You are indeed able to use your Starbucks card for purchases, and you will gain stars for those purchases. However, you cannot claim rewards for the stars you've accumulated, including the free birthday drink. 

This is commonly how licensed Starbucks locations operate, such as a Starbucks found in a supermarket or highway rest stop. 

Can I use a Starbucks gift cards as payment onboard? 

Mariner Starbucks

Yes, you can use a physical Starbucks gift card or a digital one in your Starbucks app to pay for food or beverages.

Is the Starbucks menu onboard the same as a Starbucks at home?

Starbucks drink

Mostly, yes. Starbucks kiosks on a Royal Caribbean ship get re-supplied every voyage, and you will find the same seasonal beverages offered, such as Holiday red cups, Pumpkin Spice Lattes, and the like.

They serve all the standard stuff, such as brewed coffees, refreshers, lattes, macchiatos, and Frappuccino's.

One notable exception is Starbucks locations on Royal Caribbean ships do not offer coffee beans for sale.

How is the Starbucks served at Cafe Promenade/Cafe Latte-tudes different than the coffee at a Starbucks kiosk?

Cafe Promenade

It can be confusing to distinguish between the two, but Royal Caribbean also serves Starbucks brewed coffees, lattes, and Frappuccinos at Cafe Promenade or Cafe Latte-tudes and this is different from the kiosk.

The Starbucks drinks served at Cafe Promenade or Cafe Latte-tudes still cost extra, but they are included with a Royal Caribbean drink package. Likewise, Diamond drink vouchers also can be redeemed for drinks here.

Cafe Promenade menu on Wonder of the Seas

You can use your SeaPass card to pay for drinks here, but not your Starbucks app. 

One other distinguishing factor about the Starbucks drinks at Cafe Promenade is you can have them with a shot of alcohol added to it.

Which Royal Caribbean ships have a Starbucks kiosk?

Starbucks on Symphony of the Seas

These are the ships with a Starbucks kiosk:

  • Oasis of the Seas
  • Allure of the Seas
  • Harmony of the Seas
  • Symphony of the Seas
  • Wonder of the Seas
  • Utopia of the Seas
  • Icon of the Seas
  • Mariner of the Seas
  • Navigator of the Seas
  • Odyssey of the Seas

Are there 'Been There' mugs for Royal Caribbean ships?

Been There mugs coming to Royal Caribbean

Yes! Each  of the 10 Royal Caribbean ships that have a Starbucks kiosk sell a mug that represents signature features onboard.

The price for a mug is $16.95.

If I want regular coffee, can I get it onboard without paying?

Coffee dispensers

Yes, there's complimentary coffee served at a variety of locations on any Royal Caribbean ship.

Youu'll find coffee served every day at Cafe Promenade/Cafe Latte-tudes/Cafe @ Two70, dining rooms, Windjammer, specialty restaurants, and select bars and lounges.

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