Celebrity Cruises will visit Royal Caribbean's private island for the first time. It's symbolic of the two lines' closer relationship

In:
18 Apr 2024
By: 
Elizabeth Wright

Celebrity Cruises is scheduled to call at Perfect Day at CocoCay on Monday, April 22. It’s the first time Royal Caribbean’s sister line will visit the private island since its $250 million renovation.

Celebrity will visit CocoCay

Celebrity Reflection, a Solstice Class ship that was launched in 2012, is set to depart from Fort Lauderdale on a 5-night cruise on Sunday that'll visit CocoCay and Cozumel. 

She will be docked alongside Wonder of the Seas on Monday. On Tuesday, Celebrity Beyond and Freedom of the Seas are scheduled to visit CocoCay. 

By the end of the year, Celebrity will have sailed to CocoCay 47 times on cruises ranging from short 3-night getaways to weeklong Eastern and Western Caribbean itineraries.

CocoCay aerial with balloon in view

Fares start as low as $277 per person for a 3-night cruise onboard Celebrity Reflection. 

Prior to Celebrity’s expansion, access to the island was reserved for those sailing on Royal Caribbean ships. Now, passengers can enjoy the family-friendly amenities during the day before returning to one of Celebrity’s upscale ships. 

Onboard, you won’t find any thrills that have come to define the Royal Caribbean brand, such as the FlowRider surf simulator, zip line, and AquaTheater high diving shows. 

Ascent-Atrium

Instead, Celebrity focuses on delivering a refined experience with world-class cuisine, high-end accommodations, and top-tier entertainment.

Typically, Celebrity’s itineraries highlight more unique ports across the globe, with two ships stationed year-round in Asia and Europe. 

Due to the demand for cruises to The Bahamas and Caribbean, Celebrity will now offer sailings throughout the year, many of which will call at CocoCay. They will also tap into the weekend cruise market.

Celebrity Ascent

"Our customers are consistently asking for more opportunities to visit this stunning region year-round, have more weekend options so they can get away easier, and have expressed a desire for a private island destination,” said Laura Hodges Bethge, President of Celebrity Cruises.

“By introducing this new program, we can meet this demand and offer something new and historic to all our guests.”

Read more: 5 things I hope Royal Caribbean steals from Celebrity Ascent (and one they shouldn't)

Perfect Day at CocoCay is a popular destination that’s known for its beautiful beaches, thrilling water slides, and upscale amenities

Royal Caribbean

According to Royal Caribbean President and CEO Michael Bayley, the demand for Perfect Day at CocoCay is “exceptionally high.”

"CocoCay is the number one destination that Royal Caribbean goes to in the world out of 100 global destinations, because it’s a curated experience designed and built to deliver a high-level experience to the customer,” Bayley said.

Royal Caribbean’s newest ship, Utopia of the Seas, is scheduled to enter service in July 2024. 

Going down the slides

It’s the first new build for the line that’s beginning with 3- and 4-night cruises, as transitioning from weeklong to weekend sailings is typically a hallmark of older vessels. The ship will visit CocoCay twice per week, compared to Icon of the Seas' singular weekly visit. 

Additionally, Royal Caribbean recently completed the island’s adult-only Hideaway Beach expansion, bringing the island’s capacity to 13,000 passengers per day.

Read more: I just spent 11 days on Celebrity Edge – did it live up to the hype?

Though guest satisfaction is paramount, sailing to CocoCay benefits Royal Caribbean Group from a financial perspective

Hideaway Beach

With CocoCay located about 140 miles from Miami, it’s a quick and convenient destination, which helps reduce the company’s fuel consumption and costs.

Plus, visiting private destinations, including Royal Caribbean’s Labadee, Haiti, helps keep more profits in-house.

There’s no competition for shore excursions, ensuring that passengers spend money with Royal Caribbean or Celebrity, rather than a third party.

Infinity pool

It’s easy to find cheaper operators in ports like Nassau and Cozumel. On my upcoming Celebrity Reflection cruise, for instance, an ATV tour in Mexico starts at $85.99 through the cruise line, whereas a tour through Cozumel Tours by Johann and Sandra is just over $100 for a shared vehicle.

Though CocoCay has complimentary beach chairs, a large freshwater pool, and plenty of dining options, the island is known for its paid activities, ranging from Thrill Waterpark to the upscale Coco Beach Club.

It’s not uncommon to see admission to the waterpark starting around $150 per person, with overwater cabanas sometimes costing upwards of $4,000 or $5,000.

Read more: I rented a $2,000 cabana at Royal Caribbean's adults-only area of CocoCay

Members of Royal Caribbean’s Crown & Anchor Society can have their loyalty status matched within Celebrity’s Captain’s Club

Icon of the Seas

Climbing the ranks of Royal Caribbean’s Crown & Anchor Society is rewarding. From complimentary drink vouchers to exclusive events, discounts on laundry, and more, the company excels at keeping fans “Loyal to Royal.”

Though Celebrity and Royal Caribbean are owned by Royal Caribbean Group, the lines appeal to different crowds. According to Celebrity Cruises, 51% of guests on 7-night cruises are 60 years old and older. Additionally, Baby Boomers make up the majority of guests onboard Caribbean sailings, with anywhere from 47% to 63% of passengers coming from this generation.

Royal Caribbean is the more family-friendly of the two, with activities geared towards even the youngest sailors onboard.

Celebrity Apex docked in St. Thomas

Whether you've been a devout Celebrity or Royal cruiser, you don't have to give up all of your loyalty perks. Depending on your cruising needs, you may find yourself wanting to try the other line, as they both have a lot to offer! 

Perhaps, for instance, your children are grown and you're seeking a more refined vacation, but you've only ever cruised with Royal. 

You are able to match your Crown & Anchor status to Celebrity's Captain's Club once you accumulate 30 cruise points. Similarly, those within the Captain's Club can match their status to the Crown & Anchor Society upon reaching the Select tier. 

Wonder of the Seas at CocoCay

Though the programs aren't identical, you can benefit from perks like complimentary drinks, discounted Wi-Fi, upgraded bathroom amenities, and more. 

The only caveat is that you cannot match into the top level for either program. Those who are part of the elusive Pinnacle Club won't be able to become a Zenith Captain's Member. Instead, the highest you can match into is Elite. 

Similarly, the highest status you can achieve via the status match in Royal Caribbean's Crown & Anchor Society is Diamond. 

Status-Match

Currently, you only earn points on the line that you're sailing with, so if you're cruising on Celebrity, you won't earn Crown & Anchor points. 

In September 2023, Andrea Shay, AVP of Loyalty for Celebrity Cruises, mentioned that there's a possibility of consolidating Royal Caribbean Group loyalty programs

Shay acknowledged that the current status matching program doesn't thread the Royal Caribbean Group brands together. 

"We have some status match between the brands today, but there's such a huge opportunity for us to do more and really take advantage of the connection and us being part of the same family," she said. 

Celebrity is working with sister brands to hopefully reveal more information about what this could potentially look like. With Celebrity now sailing to CocoCay, an integrated program would make sense, as it would provide greater value and recognition for guests while fostering a stronger connection between Royal Caribbean Group brands.

Royal Caribbean will have a dog that lives on Star of the Seas

In:
18 Apr 2024
By: 
Matt Hochberg

Expect another family dog on Royal Caribbean's second Icon Class cruise ship.

Sailor the dog on Star of the Seas

Royal Caribbean made headlines when it announced a golden retriever puppy would live on Icon of the Seas as a crew member, and it garnered a lot of attention.

The "Chief Dog Officer" on Icon of the Seas is Rover, who joined the ship at just 6-months-old.

Rover will soon be joined by a second dog in the fleet when Star of the Seas debuts in 2025.

Star of the Seas coming 2025

Royal Caribbean International President and CEO Michael Bayley confirmed to travel agents on a webinar on Wednesday that Star of the Seas will have its own dog, "Rover is super happy on Icon. And of course we're going to have Sailor on Star of the Seas."

There's no word yet which dog breed Sailor will be, but Star of the Seas will indeed continue the trend of having a "family dog" on the ship.

Having a dog on a cruise ship is a symbol for the fun and family-centric nature that Royal Caribbean wants for its Icon Class vessels. If you're going to appeal to families and be a game-changer in terms of being different from other ships, a dog onboard is one way to do that.

Royal Beach Club groundbreaking scheduled

Royal Beach Club in Nassau

Mr. Bayley also confirmed the Royal Beach Club will have its groundbreaking next week.

"Next week we're going to the Bahamas for a groundbreaking ceremony for the Royal Beach Club in Nassau, which will be another new and exciting product for Royal Caribbean guests," he said during the webinar.

Nassau Cruise Port’s chief executive Michael Maura told local media last week the ground-breaking ceremony will take place on Monday, April 22. 

royal-beach-club-concept-2

The goal is for a summer 2025 opening.

Royal Beach Club will be a new type of shore excursion experience opening in 2025, exclusively for Royal Caribbean guests.

Read more: Everything we know about the Royal Beach Club at Nassau

Royal Beach Club render

Once opened, it promises to create, "the ultimate beach day" for its guests. The Royal Beach Club is exclusively for Royal Caribbean cruise passengers, but unlike its private island of Perfect Day at CocoCay, admission is not complimentary. Instead, it will cost extra to visit the beach club and space is limited to about 2,750 guests per day. 

Full details have not been announced for the new beach club, but Mr. Bayley added during the webinar the cruise line will share more news about that destination experience over time.

Construction equipment was spotted last week arriving to the site of the club, and the confirmation of a groundbreaking ceremony means formal construction will begin soon.

Ready to shake up the short cruise market

Utopia aerial

While hyping the launch of Utopia of the Seas later this summer, Mr. Bayley talked about the significance of having a new Oasis Class ship start off with short cruises.

He began by explaining why a new Oasis Class ship makes a difference, "If you look at the kind of the history of the short product in the cruise industry, over time, it kind of degraded. There was older hardware placed into the short market, and it was really a bad representation of the industry in terms of new to cruise."

"We decided to turn that upside down some time ago when we started taking ships like Freedom and Navigator and investing significant significantly into upgrades of the product."

Utopia of the Seas pool deck

"Bringing Utopia, a brand new Oasis class, straight into the short product market is just literally putting the best hardware in the planet into this market. And it is absolutely a green light for new to cruise."

Royal Caribbean thinks dominating the short cruise market means big opportunities given the numbers they're looking at.

"Our statistics tell us that in the United States, the market of potential cruisers is around 120 million people," Mr. Bayley explained.

utopia-lime-and-coconut-bar

He said about 15-20 million people cruise right now in the United States.

"We've only really touched 20% of the potential market in the United States and this kind of product, and you combine Utopia with with Icon, for example the seven night product, we've really got this stunning lineup of products that are really exciting and really tick the box, particularly in this multigenerational family."

He also said the current makeup of cruisers is evenly distributed among generations, "if you look at our demographics at Royal Caribbean International, we're kind of evenly split across all generations, and that's something that's quite special."

8 Useful Apps Every Cruiser Should Know About

In:
17 Apr 2024
By: 
Calista Kiper

You can make your cruise so much easier with a few helpful apps.

Useful apps to use

As a traveler who’s visited 12 countries and countless cities, I’ve had to build up my toolbox from the ground up.

From Google Maps to Airbnb, a variety of modern apps and websites have been created that help travelers with everything they need. When you have the right tools by your side, your experiences will become much easier and incredibly rewarding.

It takes trial and error (and sometimes some embarrassing mistakes!) to find all the best apps and websites to help you out along the way.

Some of these apps aren’t well-known but they can save you a lot of time, money, and energy.

To make sure you’re not missing out on any tools, here are the top 8 apps I recommend every cruiser use.

1. Airalo

International travelers are familiar with the feeling of stepping foot in a foreign place and desperately searching for WiFi.

Cruise ships don’t stop in one place for long, and this can leave cruisers at a disadvantage when it comes to phone connectivity on land.

When you’re visiting a country for only eight hours or so, it doesn't make sense to find a store and waste money buying a physical SIM card for your phone that you’ll throw away the next day.

Airalo provides a simple solution. The app allows you to purchase eSIMs for a selected amount of days so that you can connect to data on your trip.

While it depends on the region and offers available, you can usually choose between 7 days, 15 days, 30 days, and 365 days.

The eSIM uploads directly to your phone, and you can activate it immediately! The app is free to download, and you get 5% cashback with each transaction you make.

The best part is, these eSIMs are extremely affordable. Most 7-day packages are under $5.

With Airalo, you will never again have to find strange cafes to sit in while you download maps or Google search for what to do next.

Read more: Royal Caribbean WiFi: Guide to Internet at sea

2. Been

Orlando, Florida on a map

What Goodreads is to readers, Been is to travelers. 

Been is an app that allows you to track the places you’ve visited, lived, and wish to travel to.

Been tracks how many countries you’ve visited and calculates what percentage of the world you’ve been to.

When you update your map with a location, that location lights up in color. You can edit your map to display your countries in many different ways.

The app also allows you to share an image or video of all the places you’ve visited.

It’s an exciting way to craft your travel bucket list and remember all the places you’ve been.

While the app is free, there is a premium version you can upgrade to.

The premium version is $2.29 and allows you to update specific cities and airports, compare your profile with friends, and add more visualizations to your map.

3. WhatsApp

Americans may not be familiar with WhatsApp, but it’s useful in almost every other country.

WhatsApp is a secure messaging platform that many use for texts and calls. It works without data, just on WiFi, so it’s a great option for travelers.

It is a free app that connects your contacts using your phone number.

When traveling abroad, you’ll find that many hotels, tours, and other locations offer a WhatsApp number to contact them.

RC message watch

For example, when my Mediterranean cruise ended in Barcelona, I ordered a shuttle service to get me to the airport in time for my flight home.

However, the driver was 20 minutes late, and the only contact number listed was a WhatsApp number. 

If I didn't have the app downloaded and set up, I could have been delayed even more in contacting them and getting on the road.

Before you leave for your cruise, just download WhatsApp and you’ll be one step ahead.

4. Tripit

Allegiant airplane

Cruising often involves organizing several different methods of travel.

You may have to fly to your cruise ship, and then get onboard. You will have to enter different ports of call and find transportation to your tourist destinations.

It’s a lot to organize—but TripIt can help. TripIt is an app that organizes all your travel plans into one place.

The best part is that you can forward your travel receipts and plans directly to [email protected], and the app will automatically add them to your profile.

You can even share your plans with others inside the app or in a text or email.

All these features are free to use, but the pro version—which costs $48.99 a year—automatically invites others to your trips and tracks your loyalty programs and rewards.

TripIt is the most simple and efficient way of organizing your trip.

5. Royal Caribbean

If you cruise Royal Caribbean, you definitely need to have the app downloaded.

The Royal app is your key to the entire cruise vacation.

Before the cruise begins, you can use the app to check in, plan your arrival time, and make pre-cruise purchases like dining, shore excursions, and WiFi.

YYou will also complete your safety briefing on the app by watching a series of short videos.

Once you’re onboard, you also have access to maps of every deck, a daily Cruise planner, and your own personal calendar.

It’s an indispensable tool throughout your cruise, from finding out what dining venues are open to seeing the dress theme for the night.

In-app messaging also allows you to communicate with guests who are linked under your booking, or who have your full name. 

The app is completely free to use, even if you do not purchase Royal Caribbean WiFi. Free WiFi onboard will allow you to use the app 24/7.

6. Xe Currency

Currency exchange windows

How many dollars are in a euro again? Why does this item cost thousands of yen?

When you use Xe Currency, you won’t have to memorize the exact conversation rates.

This app automatically displays the most updated exchange rates for as many currencies as you need.

Australian banknotes

It’s also a method of sending money directly to bank accounts or mobile wallets.

To save yourself the headache of memorization, or the embarrassment of opening a calculator at every purchase, you should use Xe Currency.

7. CruiseMapper

Tracking ships

If you’ve ever wondered where a cruise ship is at this moment in time, CruiseMapper is a great app to download.

There are many free cruise ship tracking apps available online.

CruiseMapper is one such free version, but it does display ads on the bottom of the screen.

The app takes you to a world map that displays ships sailing all over. Arrow icons indicate ships that are currently sailing, while dots are ships that are docked at port.

Tracking cruise ships on internet

You can click on each icon to explore the ship or search by ship/port to find a specific one.

Whether you’re curious about someone else’s voyage or checking up on a familiar ship, CruiseMapper is a great way to track a cruise ship’s location.

8. My Cruise

Kids together on Wonder of the Seas

If you’re trying to get younger kids used to the idea of cruising, My Cruise is a game that can help.

My Cruise is a free mobile game where you can control all the parts of creating a luxury cruise vacation. You will work to build a cruise ship, developing restaurants and staterooms. 

You can even set sail, visit different ports of call and collect passengers.

It’s a fun game with calming music and a cute art style, also making it a relaxing option for adults who love to cruise!

Royal Caribbean cancels cruise because of Houthi Attacks in Red Sea

In:
16 Apr 2024
By: 
Matt Hochberg

Royal Caribbean has been forced to cancel a cruise due to the conflict in the region of the Red Sea.

Anthem of the Seas in Spain

Guests booked on the October 14, 2024 sailing of Anthem of the Seas were informed by Royal Caribbean that they have decided to cancel a Middle East cruise because of concerns for the ship's safety.

A rise of attacks since October 2023 on commercial ships in the southern Red Sea and Gulf of Aden by the Houthis has greatly impacted tourism in the area. This includes pirate activity and even drones to attack ships in the area.

There have been more than 60 recorded attacks so far, and the incidents have drawn a military response from a number of countries, including the United States.

Photo by Kokza Ekn

"We have all been closely monitoring the unrest in the Red Sea and were hopeful everything would settle down. Unfortunately, due to security risks and with the safety of our guests and crew top of mind, we've made the difficult decision that Anthem of the Seas will instead have to transit around the southern tip of Africa."

Instead of sailing through the Suez Canal, Anthem of the Seas will sail without any passengers around Africa.

Anthem of the Seas was to sail through the Suez Canal as part of a repositioning from Southampton, UK to her new homeport in Singapore. It's not clear yet if any of the scheduled sailings from Singapore will be affected.

Red Sea map

The cruise industry has had to reroute and cancel cruises as a result of violence in the area. 

"We're truly sorry for the impact that this has on your vacation plans," Royal Caribbean said in a statement to guests booked on the now cancelled cruise.

This isn't the first Royal Caribbean cruise to have changes made to avoid the Middle East.

Serenade of the Seas in Maine

Royal Caribbean announced its 9-month world cruise would be re-routed around Africa as well.  The original plan was for Serenade of the Seas to go through the Suez Canal in May. 

Instead of sailing through the Middle East, Serenade of the Seas will transit Africa and offer its guests an immersive tour of the continent. The 42-day route will visit a number of countries around Africa, including the Seychelles, South Africa, Namibia, Ghana, and Senegal.

Houthi attacks wrecking vacation plans

Island Princess Cruise ship

While cruises in the Middle East do not constitute a major region for sailings, it's certainly impacting many lines and people's vacations.

Attacks by the Iran-backed rebel group have prompted a military response, and the cruise industry has had to shift gears.

Royal Caribbean Group had already made changes to avoid the region when the Palestinians sparked a war with Israel on October 7. The ensuing conflict sparked the Houthis to launch their own attacks on interests in the region as a sign of support.

Middle east map

Carnival Corporation rerouted itineraries for 12 ships across seven brands for voyages scheduled to sail through the Red Sea through May.

This includes two world cruises on Princess cruise ships.

MSC Cruises cancelled three sailings in April to avoid the Red Sea. Instead of going through the Middle East, the MSC ships will sail with no passengers on board and go around Africa.

This Royal Caribbean crew member reminds cruise ship passengers to wash their hands and has a cult-like following of fans

In:
16 Apr 2024
By: 
Calista Kiper

Some crew members stand out from the rest, especially one woman who makes a simple task a big deal.

Ms Washy Washy

If you’ve ever been on a Royal Caribbean cruise, you know going to the ship's buffet involves sanitizing your hands. Often the crew member repeats a friendly refrain (that has probably gotten stuck in your head).

“Washy washy before you yummy yummy!”

“No washy washy, no foody foody!”

icon-windjammer

The idea is to make a memorable way to remind guests what to do, and it's been in place for many years.

But one crew member in particular goes above and beyond when it comes to the “washy washy” job.

Stacian has gained a cult-like following for her washy-washy duties

Photo from Dana Meeks

Stacian is a crew member who works hard at making the Washy-Washy job fun and memorable. 

She has reportedly worked for Royal Caribbean for 22 years and has a total of 14 distinct costumes for her Washy Washy duties.

From a Minnie Mouse to a nurse's uniform, each outfit is completed with a hat or a sash that reads “Washy Washy.” You're going to quickly notice her if you're on her ship.

She greets guests with a huge smile, singing her own refrain of “Washy-Washy” to remind guests to clean their hands.

Photo from Michael Duncan

Her fun demeanor and unique outfits have garrned a following among cruise fans who make a point to stop and say hello if they see her.

A user on the Royal Caribbean Dining Facebook Page shared a post memorializing Stacian’s influence on her cruise. Over 300 people commented that they too had seen her on a ship and loved her energy.

“My favorite part about waking up on the Wonder of the Seas is knowing that I get to see Stacian,” Dana Meeks wrote.

Photo from Dana Meeks

“It never fails to put a big grin on my face.”

Hundreds of commenters resonated with the influence Stacian had during their cruise. 

“She is such a joy to see first thing in the morning!” Jackie Pellegrini Hamilton wrote. “[A] great way to start the day!”

The washy-washy crew members wake up early to greet guests entering the Windjammer, which opens at 7:00 A.M. for breakfast.

Often, these crew members will be the first smiling faces that guests see in the morning.

And many guests agreed that Stacian made their morning delightful.

Photo from Carolyn Schultz

Stacye Greer remembered Stacian as well, calling her “a Royal treasure.”

“She is great! So much fun.”

Cindy White Menser Bazzy commented, “She informed us that she creates all of her costumes and she is the one who started the washy-washy. We absolutely loved her.”

She makes the experience uniquely memorable

Photo from Dana Meeks

Each crew member that stands at the Windjammer entrance seems to have the freedom to give the task their own, fun twist: some play ukuleles, while I’ve seen others blast pop music through speakers while they sing along with a parody involving the “washy-washy” message.

However, you won’t find another Stacian on any other ship.

In addition to being credited with starting the “washy washy” job, she goes above and beyond to make the task brighter.

Wearing colorful costumes (that she makes herself) and greeting guests with high energy and a bright smile, she has garnered quite a fanbase.

Stacian is one such crew member who makes the job brighter by wearing fun, colorful costumes. She is also credited with starting the job, beginning the trend of brightly reminding guests to wash their hands. 

“She is fantastic! She sets the bar!”

“I always love the staff on Royal, but Stacian is the most memorable and brought the energy every day,” Jim Jarvie wrote.

Read more: 11 things you should never do at a cruise ship buffet

However, not everyone seems to enjoy the washy-washy experience. 

Sassafras Johnstone commented on the Facebook post, saying that the “washy-washy people are ridiculous.”

“We are not two years old. [It’s] so annoying. I think the job is demeaning to them as well.”

Some cruisers don’t like the music and singing outside the Windjammer, or feel offended at being reminded to wash their hands.

Why is hand hygiene important?

hand sanitizer

Washing your hands isn't just something to do at the buffet. It's one of the most important personal hygiene tasks you can do on a cruise ship.

No one wants to get sick, and washing your hands often minimizes the chances of getting sick from germs on the surface of something you touch. The best way to avoid spreading or catching germs is to wash your hands, especially before you eat or after using the restroom. It's also smart to wash your hands after touching a handrail, elevator button, or other high-touch surfaces.

Royal Caribbean ships have hand sanitizer available to use, but most health experts agree washing your hands is a superior strategy. Hand sanitizer is more than adequate when you're not near a sink. In the case of the Windjammer, many of the larger ships have hand washing stations as you enter the venue.

Photo from Stephanie Raite

Hand-washing helps prevent the spread of disease, especially in a public, shared space like the Windjammer buffet.

liquidsoap

One of my favorite cruise tips is to pack liquid soap to keep in your cabin bathroom to make washing your hands easier than using the provided bar soap.

Read more: 21 Cruise Cabin Essentials Everyone Should Pack

What happens on Turnaround Day on a Cruise?

In:
16 Apr 2024
By: 
Matt Hochberg

Cruise ships conclude one sailing and begin the next sailing on the same day, which means a lot has to happen to have the vessel, crew, and supplies ready in just a few hours.

What is turnaround day?

Known as turnaround day, there are just a handful of hours in the morning and early afternoon to get everything ready while simultaneously ensuring passengers disembark so new ones can board.

The process is anything but simple, and involves a great deal of logistics from Royal Caribbean's headquarters, the ship, and the cruise terminal staff to make it all work seamlessly.

It's a fast-paced day of unloading, loading, stocking, preparing, and serving. All while ensuring the cruise ship passengers never notice any of it happening around them.

The disembarkation process

As a cruise ship returns to its homeport to complete its journey, the busy disembarkation process begins quite early in the morning.

Most cruise ships arrive at the terminal in the early hours of the morning, usually around 6 or 7am. The ship docks at the pier and then is required to file paperwork with the local authorities to allow the disembarkation process to begin.  A ship returning to port is no different than an airplane flying into an airport; the immigration and border patrol process needs to occur.

Once the ship is cleared, crew members begin working to get what's necessary off the ship and start prepping for the next sailing. Hundreds of crew members start turnaround day at 6:30 a.m., before guests onboard have even started disembarking.

Navigator-disembarkation

Passengers can enjoy one final breakfast onboard and then must disembark the ship shortly thereafter. Royal Caribbean requires all guests to be out of their stateroom by 8am.

Read more: How long does it take to get off a cruise ship?

Luggage being brought on

At the same time, passenger luggage is offloaded to the cruise terminal so that it can be retrieved later. Thousands of pieces of luggage will be taken by a crew of longshoremen from the ship to the terminal.

Luggage was collected the night before by housekeeping staff from the ship's hallways, and organized based on the tags guests used to indicate what time they would be disembarking.

In addition, the process of unloading waste begins.  Cruise ships have a sophisticated approach to managing where everything goes once people are done with it, from human waste to recycling to leftover food.

Read more: Where does the poop go on a cruise ship?

Recycling center

Royal Caribbean's ships have a designated waste and recycling center. There are separate teams to deal with each incoming recyclable: glass, cardboard, plastic, and metal.

The ship has an incinerator, as well as a compactor for processing plastic waste. The compactor crushes approximately 528 gallons of water bottles.

Once the ship returns to port, it can then transport plastic, aluminum, paper, and glass for recycling through a third party vendor.

Cleaning and maintenance

Prepping a cabin

While the ship is being resupplied, other crew members are hard at work prepping the ship to look its best.

Every cabin on a ship is turned over at once, which begins as soon as the first guests disembark.  An army of crew members tackle the cabins to clean and sanitize the room for the next room. The thousands of cabins need to be ready for the next set of passengers by as soon as 1pm. The Oasis Class cabins have around 2,700 cabins each.

Dirty laundry
Photo by JohnK6404

Dirty laundry is taken from the cabin to the laundry rooms below the ship's waterline so it can be sanitized for use again.  Meanwhile, clean linens, towels, and duvet covers are brought into the cabin to replace what was taken.

Not only do cabins need to be cleaned, but the rest of the ship too.

Public venues such as bars, restaurants, shops, and the pool deck are all reset accordingly.  Surfaces are wiped down, and dining facilities readied so they can be used again.

Cleaning the ship

Depending on the circumstances, this is also when shoreside maintenance teams come aboard to repair and service various parts of the ship.  Similar to a race car pit stop, some work gets done on turnaround day if it requires supplies not onboard.  Every ship has a team of maintenance workers and engineers to keep things operating, but occasionally workers are needed to come onboard to do additional work.

Restocking and preparation

Resupplying the ship

A Royal Caribbean cruise ship has to be supplied with just about everything passengers and crew will need for the duration of the cruise.  Some supplies are actually stocked for more than one sailing will need, in case there's a delay returning to port. 

Frozen items, such as prime rib or fish, are brough every two or three weeks. More than 10,000 rolls of toilet tissue, 1,000 new light bulbs, almost 2,000 pounds of coffee are typically brought onboard.

Read more: How over 6,000 people are served meals every day on the world's largest cruise ship

Pallet of supplies

On turnaround day, trucks carrying 500 pallets of new inventory will arrive at the cruise terminal to be loaded.  In the case of Royal Caribbean's Oasis Class ships, about 600,000 pounds of food and beverages get loaded on the ship. And it all has to be loaded onto the ship in about 9 hours.

Supplies coming onboard

The supplies need to be perfectly planned for the next cruise so that there's enough of what the ship needs without having excess and not running out of anything at the same time. 

All of the new supplies get brought onboard on the ship's lowest deck, which is usually deck two. 

Chef inspecting new supplies

The chefs inspect all of the herbs, fresh fruits and vegetables, specially sourced meats, and other food items to ensure the best quality for our guests.

The embarkation process

Guests on gangway

While a cruise ship is still unloading waste and loading provisions, new guests are ready to start their Royal Caribbean vacation.

The final passengers are usually off the ship around 9:00am - 9:30am, and the embarkation process begins in earnest around 10:00am.

Once the local authorities clear the ship, new passengers are allowed to board and that means certain venues need to be ready for them as soon as they board. Bars, pools, and certain restaurants are open and ready for new passengers just a couple of hours since they waved goodbye to guests on the previous sailing.

Crew member emuster

One requirement of all new passengers is to complete the mandatory passenger safety drills, which is required by SOLAS (Safety of Life at Sea). This is an international maritime agreement that establishes all passengers know what to do in case of an emergency.

In the case of Royal Caribbean, the eMuster drill allows guests to watch a safety video on their mobile device and then report to their muster station so they know where it is.  A subset of crew members must staff the muster stations to be able to check guests in, ensure they understand what to do in the case of an emergency, and answer questions.

Read more: 15 Royal Caribbean boarding process tips for a fast embarkation

Luggage being brought on

Back at the cruise terminal, luggage from new guests is brought onboard the ship to be delivered to passenger's cabin. Embarkation runs until about 3pm, so that means a steady stream of new passengers boarding and getting luggage on the ship.

Each piece of luggage needs to be screened to ensure there are no prohibited items. Any bag flagged by security in the security process is held back and the guest notified to come to security so the bag can be opened and inspected.

Read more: What can you not bring on a cruise

If there's no contraband in the luggage, it is then taken onto the ship and delivered.

A frenetic and well-planned day

Loading at the pier

It's no simple task to unload and load a cruise ship in just a few hours, but Royal Caribbean makes it look so easy considering how it's done every few days on every ship in the fleet.

Turnaround day ensures everyone and everything gets taken off the ship in a timely manner, and then subsequently getting ready for the next sailing. It's an exercise in extreme logistics, and the average cruiser has no idea how much goes into making it all work.

Crew members from officers to the lowest ranks work together to make such a complex operation run smoothly. The cruise line and all of its crew have to be really efficient every step of the way.

Cruise ships are often described as a small city, and it takes a great deal of effort to make it all work just right.

6 mistakes to avoid while planning a cruise and sharing a cabin with a friend

In:
15 Apr 2024
By: 
Calista Kiper

So you want to cruise with a friend, but can’t stop imagining everything that could go wrong.

Traveling with someone else can be awkward, or even disagreeable, without the right preparation.

You might be used to your own habits, but they can be jarring to someone who’s never shared a home or cabin with you before.

Maybe you prefer to sleep in a dark cabin late into the morning, while your friend jumps out of bed as soon as the sun rises.

When two people have different preferences or budgets for a vacation they’re both looking forward to, they’re likely to clash.

Reading a Cruise Compass

Whether you’re planning a trip with a friend, relative, or romantic partner, there are a host of things that could go wrong and create conflict.

Personal etiquette and communication are key to ensuring smooth sailing. 

After many cruises with friends and family, I’ve learned a few etiquette tips that help create harmony within a cruise cabin.

Here are the top mistakes you should avoid to prevent any awkward moments with the people you love.

1. Not splitting the beds

Did you know that you don’t have to share a bed?

Royal Caribbean staterooms have at least one bed that can be adjusted. You can either bring the beds together to create a Royal King or split them into two twin beds.

For friends who are sharing a cabin, but need some personal space, splitting the beds apart is a great hack.

You may have to request it beforehand or ask your stateroom attendant to help you move the beds apart, but it is worth it.

Split bed configuration inside cabin

This ensures that you don’t have to argue over the pillows, blankets, or mattress space.

Anyone who loves their personal space will find that separate beds will go a long way toward improving the energy of their vacation.

For added privacy, be sure to use the provided curtains between spaces. 

If there are none, you can always create your own.

Read moreI tried the best inside cruise ship cabin hacks to see how well they worked

2. Forcing them to buy a drink package

Castaway Spritz

The Royal Caribbean drink packages aren’t for everyone, so be sure that you discuss them beforehand with your cabin mate.

If you go ahead and purchase a deluxe drink package, every other adult in your stateroom is also required to buy one.

Royal Caribbean does not allow guests to share a drink package between multiple adults. 

Each adult of drinking age will be required to purchase one if one adult in their party does so.

Drink package

This means that you shouldn’t just go ahead and purchase one without their agreement!

Not only is it expensive, but the drink package also works best for guests who are going to have 5-6 drinks a day on their cruise.

It doesn't work for every lifestyle, so be sure that you communicate beforehand about what you’d prefer.

Don’t leave one person stuck, required to purchase an expensive beverage package.

3. Keeping your budget a secret

Budget

One of the biggest blows to a trip with friends is the clash between personal budgets.

Some people might have been saving for years, ready to blow it all, while others are hoping they’ll only spend $100-200 on their trip.

When two different budgets collide, the fallout can be intense. 

I’ve heard horror stories: one friend complaining that the other is too worried about money to have any fun, while the other feels that they’re being inconsiderate and selfish.

To avoid a friendship breakup, discuss your budgets beforehand.

While you don’t need to have the exact same budget as your friend, having a similar level of planning and communication ensures that you can stay on the same page.

Having an open, honest conversation before even booking the cruise is the best way to meet in the middle on money.

I like to call my friends even before we start planning, and honestly let them know how much I’m hoping to spend on the cruise. 

Once they reciprocate, you both can come to a compromise and discuss your various priorities.

Honesty is really the best policy when it comes to spending on a cruise. Otherwise, resentment can quickly build up and destroy a relationship, not to mention a cruise vacation. 

4. Hogging the charging ports

Cruise ship staterooms, even on Royal Caribbean, are notorious for never having enough charging ports available.

Most cabins only have a couple sockets, located by the desk, and none by the beds at all.

And we live in a time where most people have multiple electronic devices to charge, from phones to laptops to cameras. 

If you’re not careful, one guest could start to hog all the charging space. 

charging-comaparison-carnival-and-royal

To avoid fighting over the phone charger, plan ahead by bringing a cruise-safe power strip or a power bank.

Personally, I like to bring along a portable charge that I can charge every couple of days, and then use to power my devices in between.

Don’t be greedy! Make sure that everyone gets a chance to charge their devices.

Read more: What to bring on a Caribbean cruise? 23 essentials to pack

5. Denying yourself alone time

Not setting aside any time alone can be the most exhausting part of a cruise, especially for those of us who are introverts.

On a cruise, you’ll often travel with at least one other person, and come into contact with many other guests, bartenders, waiters, and tour guides.

If you’re not careful, you could go the whole length of the cruise without a single quiet moment alone.

Pool on a cruise ship

And that social exhaustion can sneak up on you quickly, making a fun vacation feel more like a chore. 

To avoid turning into a cranky, antisocial mess, make sure you prioritize your alone time from the beginning.

Start your cruise by finding a few quiet spots onboard. I like to sit in Central Park, find a quiet hot tub, or chill at a dark bar alone.

If you need an excuse, bring along a book to read, or plan a quick phone call.

But it’s best if you can be honest with your travel buddy, and let them know whenever you need a quiet moment alone.

Chances are they’d be grateful for one, too.

6. Setting unrealistic expectations

Everyone dreams big for their first cruise. 

You may have hopes of huge parties, delicious food, incredible tours, and warm beaches.

But it’s important to set realistic expectations, both for yourself and with the people you’re traveling with.

For example, if you’ve selected to sail on a bigger ship, don’t expect to be delivered right to unique, smaller ports.

Wonder of the Seas docked

Or if you’re traveling with a homebody who prefers quiet evenings, don’t expect them to suddenly join you at every late-night event.

You can’t have everything, so set priorities of what’s most important to you, and release control of the rest.

Otherwise, you may accidentally build up a sense of disappointment and resentment, and end up ruining the cruise for yourself. 

Royal Caribbean News Round-up April 14, 2024

In:
14 Apr 2024
By: 
Calista Kiper

Happy weekend! I hope Spring is starting to arrive where you live.  Regardless of the weather, it is time to sit back, relax, and check out the latest in Royal Caribbean news!

Should you cruise to Europe in July? What about October?

Norway cruise ship in fjord

Cruising to Europe is a bucket-list item for many.

But before you book that dream vacation, there are some important times to avoid sailing in Europe.

From scorching-hot temperatures to massive crowds, here's how to avoid booking the worst months to cruise to Europe.

Royal Caribbean News

Royal Caribbean Blog Podcast

Brilliance of the Seas

The 530th episode of the Royal Caribbean Blog Podcast is now available! 

Matt answers listener questions from his email inbox, addressing all the most pressing concerns.

From choosing your Hideaway cabana location to reef snorkeling at Perfect Day at CocoCay, listen to all the details now.

Please feel free to subscribe via iTunes or RSS, and head over to rate and review the podcast on iTunes if you can! We’d appreciate it.

New RCB Video: 9 things that surprise people on Royal Caribbean

Have you subscribed to the Royal Caribbean Blog YouTube Channel

We share some great videos there regularly, all about taking a Royal Caribbean cruise! 

This week, we are sharing our latest video — 9 things that surprise people on Royal Caribbean — and don’t forget to subscribe to our channel.

Should you tell the waiter if you won't be there for dinner? 5 cruise ship etiquette questions

Breakfast in mdr

Every new cruiser wants to ensure that they're not a nuisance to crew members and other guests.

Going on a cruise involves a new set of specific manners that can take a little adjustment from first-time cruisers.

Should you let the waitstaff know ahead of time if you won't be in the Main Dining Room? Can you bring a personal Bluetooth speaker?

We went ahead and answered some specific cruise ship etiquette questions in this article.

New Australia cruises released

Royal Caribbean has released its Australia 2025-2025 deployments, with one ship sailing to Australia for the first time.

For the 2025-2026 cruise season, 45 long and short cruises are planned

Royal Caribbean is sending two ships in particular: Voyager of the Seas and Anthem of the Seas.

Why some people hate hiding ducks on a cruise ship fad

Neesa-duck

Hiding rubber duckies onboard is a popular cruise ship trend started by 11-year-old Abby Davis.

But some cruisers are less than happy about the fad

Critics complain that rubber ducks can spread germs and diminish the sophisticated cruise atmosphere they hope for.

What regulations do you need to follow to hide a duck onboard? And what do you think of the trend?

It's not just you. Royal Caribbean cruisers report problems logging into accounts

In:
13 Apr 2024
By: 
Matt Hochberg

If you've had problems logging into your Royal Caribbean account, you are not alone.

log-in-royal-caribbean-website

Since early last week, many readers have reported problems logging into their Royal Caribbean account suddenly.

The issues seemed to have begun on April 9 with an error when someone tries to login with the correct username and password.

Acessing your Royal Caribbean account provides access to cruises you have booked, where you can manage an upcoming sailing.  This includes being able to make payments, book shore excursions and other add-ons.

Royal Caribbean's website

After inputting the correct login credentials, the website responds with the error, "The email or password is not correct." It further warns additional login attempts could result in the account being locked.

According to reports by Royal Caribbean Blog readers, it affects both the Royal Caribbean app and website.

Neesa shared her annoyance at the problem, "Same, android hits a snag. Directed me to change password. Still can't get on. Uninstalled and then installed again still no good...ugh, so frustrating."

U_Baz0 also wrote, "Yeah having the exact same issue, really bizarre."

RC app

The problem has continued for the following days, and our readers are still reaching out to inquire about the problem as of the posting of this article.

A screenshot from the Royal Caribbean X account indicates they are aware of the problem.

Royal Caribbean support screenshot

The problem also seems to be affecting sister cruise line Celebrity Cruises' website.

How to fix being unable to login

Angry person

While Royal Caribbean has seemingly not implemented a fix on their end yet, many readers have reported success to get around the problem.

Instead of trying to login, first reset your password on the Royal Caribbean website.  Change the password to something else, and then try logging in again.

Forgot password

In my case, this strategy worked.  

Some people reported the workaround not solving the issue for them. 

KKcarl wrote, "We have not been able to access the app for two days. I changed the password and tried to uninstall the app at least three times. Still get the "Sorry, we hit a snag" error message.  Very frustrating."

Some readers also reported having to uninstall and then re-install the Royal Caribbean app to get it working, even with the password reset.

Call the cruise line if it's important

Using a phone

While Royal Caribbean works on a solution, if you have a time critical issue to handle, you can always call Royal Caribbean.

Booking entertainment, making a final payment, and taking advantage of a good promotion on a pre-cruise offer are all able to be done by contacting Royal Caribbean by phone. 

The Royal Caribbean phone number is 1-800-256-6649.

I do not recommend emailing them with any timely problems.

Spotted: Construction equipment arrives to Royal Caribbean's Bahamas beach club site

In:
13 Apr 2024
By: 
Matt Hochberg

Eagle-eyed cruisers spotted what looks like construction equipment on the site of what will be Royal Caribbean's next big project.

Equipment has arrived to Nassau Beach Club

Royal Caribbean has big plans for a new private beach club in Nassau, Bahamas that will open sometime in 2025. Royal Beach Club at Paradise Island is the cruise line's first such club, and perhaps one of the early steps is beginning.

Royal Caribbean Blog reader Susan Linhares shared photos from Friday of equipment arriving to the narrow strip of land near the Port of Nassau.

Equipment arriving at Royal Beach Club

A barge carrying earth moving equipment was spotted being offloaded onto the area.

Equipment arriving at Royal Beach Club

On Saturday morning, Earl McGrath took additional photos that showed the equipment still in place.

Equipment at Royal Beach Club
Equipment at Royal Beach Club

A first-of-its-kind experience

Nassau Beach club render

When it opens, the Royal Beach Club at Paradise Island will offer Royal Caribbean cruise ship passengers a new option while visiting Nassau. Nassau has traditionally been rated poorly by cruise ship passengers for a lack of compelling experiences.

The beach club is an attempt to address that issue, as Nassau is one of the busiest cruise ports for Royal Caribbean. Given its proximity to the United States and the close relationship the cruise line has with the country, Royal Caribbean cannot afford to allow a poor guest experience.

Royal Beach Club concept art

Located on Paradise Island adjacent to where the cruise ships dock, the 17 acres site promises to create, "the ultimate beach day."

The Royal Beach Club is exclusively for Royal Caribbean cruise passengers, but unlike its private island of Perfect Day at CocoCay, admission is not complimentary. Instead, it will cost extra to visit the beach club and space is limited to about 2,750 guests per day. This means not everyone on the ship will have the opportunity to go.

Read more: CocoCay tips, advice, and everything you need to know

Royal Beach Club render

Pricing details are not yet known, but the new club will offer beach and pool access, lunch, and the rental of a beach chair.

There will be private cabanas, pools, and special attention to highlight Bahamian culture within the space. This includes Bahamian fare, island-style barbecues, live music, and local artisans. 

Opening in 2025

royal-beach-club-pool-concep

The exact timeline for when the Royal Beach Club will open is unknown, but the line said it expects to start operations in 2025.

In an interview with a local Bahamian newspaper in January 2024, Royal Caribbean International President and CEO Michael Bayley indicated it would be a summer 2025 opening.

According to Bayley, ground breaking could happen soon, "The Royal Beach Club project is moving along through the process. There’re a few more details that need to be confirmed and ironed out with our partners and with the government. We’re hoping to break ground in the coming weeks but certainly by the end of the first quarter we need to start breaking ground."

Owned & operated by Bahamians

royal-beach-club-info-4

Something truly different about this beach club will be how equity is shared with the Bahamian people.

49 percent of the The Royal Beach Club will be owned by Bahamians, with Bahamians running, managing, and operating it.

Bahamians will be invited to invest in the project and hold equity up to 49 percent, with the remainder being held by Royal Caribbean. 

In addition to keeping profits in The Bahamas through the equity program, the Royal Beach Club will participate in a new tourism levy that will direct 1% of gross profits to a fund to improve attractions and experiences in The Bahamas.

Over 10 years, the economic impact is projected to be approximately $1 billion through guest spend, government taxes and other expenditures.

Royal Caribbean's bold short cruise strategy

Utopia of the Seas night render

The Royal Beach Club is one piece of of the cruise line's careful maneuvering to dominate short cruises.

First and foremost, no other cruise line has beach clubs. That will be a difference maker for anyone considering a cruise ship vacation.

Moreover, it's located in the heart of where short 3- and 4-night cruises visit, meaning it boosts a major cruise port offering exclusively for the benefit of Royal Caribbean passengers.

Utopia of the Seas at CocoCay

The new club will be flanking the cruise line's change of having the brand new Utopia of the Seas offer short cruises beginning in July 2024. 

Typically, big new cruise ships sail 7-night cruises, but Royal Caribbean wants to dominate the short cruise market by offering weekend sailings on its best ships in a bid to attract new cruisers.

In September 2025, Wonder of the Seas shifts to offer weekend cruises as well.

Combined with a visit to the already super popular Perfect Day at CocoCay, Royal Caribbean will soon offer short cruises that appeal to first-time cruisers that offer port visits no other cruise line can match.

A second beach club in Mexico

Cozumel beach club

Following up on its Nassau beach club will be the Royal Beach Club Cozumel, opening in 2026.

Similar to The Bahamas, the Cozumel beach club will have beaches, swim-up bars, pools, private cabanas, snorkeling, kayaking and other activities. There will also be a restaurant, bar and lounge, a street market and hands-on experiences like tequila tastings and cooking classes. 

No specific site has been announced, but it will be located "along the western coast of the island."