Can you change or upgrade a stateroom after booking your cruise?

It might feel like your stateroom choice is a significant decision, one that will set your cruise experience in stone.

Whether you want to save money with an interior cabin, feel the ocean breeze in a balcony stateroom, or enjoy luxury in an elegant suite, choosing a stateroom is a big deal.

A cruise cabin becomes your home for the length of the sailing, so picking one that fits your travel needs is essential.

Desires can also change throughout the process of preparing for a cruise.

Maybe you want to splurge on a bigger room, change the location, or try a different stateroom category.

Whatever the reason, it is possible to change your stateroom, even if you've already made your final payment.

Here's how you can do so.

Read more: How to upgrade your cabin on Royal Caribbean

Changing your cruise cabin

Assuming there's unbooked cabins for your sailing, if you wish to change your cruise cabin, you can do so anytime before the sail date by contacting your travel agent.

If you do not have a travel agent, call Royal Caribbean customer service at 866-562-7625. They will assist you as best they can with finding and booking a new stateroom.

If your desired stateroom is an upgrade from the previous category, you can expect it to be repriced and any promotions from the original booking would be lost to the current promotions. 

Any previous payments or deposits you've made will apply to the new prices, but you'll have to pay the difference.

When your new stateroom costs more than the previous one for any reason, you'll have to pay the difference.

If you're choosing the same room category, you'll switch at no extra charge.

The cost of changing your room will be the difference between your current booking and the cost of the prevailing rate for the new stateroom.

It's important to remember that you will not receive any refunds if you're changing staterooms after the final payment has been made. Even if your new stateroom costs less than the previous one, you won't receive any of your money back.

Additionally, Royal Caribbean has many offers that change frequently. 

If you booked your cabin with a particular sale or offer, you may lose the booking incentives of that offer.

Prices fluctuate constantly, so when changing rooms, Royal Caribbean will use the current rate of the new cabin on the day that you change it.

This new stateroom price will determine the fare difference.

Last-minute rates can also be quite high, so you should be prepared to pay an extra cost for changing your room, even if you're staying within the same stateroom category.

Finding a stateroom

Of course, changing your stateroom also depends on there being unsold cabins left to switch to.

Most cruise ships sail completely full, so you can expect staterooms to sell out in the weeks before the cruise.

Read more: How full is my cruise ship: How to tell if your cruise is fully booked

The closer to the cruise you attempt to change your room, the fewer options you'll have available.

If you're wondering which cabins are available to switch to, you can go to the Royal Caribbean website and begin a mock booking.

In the booking process, select your desired stateroom category, and the screen will show you exactly what cabins are still available.

If you see any that suit your preferences, you can close the fake booking and proceed to call Royal Caribbean or your travel agent to begin the process of switching to that cabin.

Bid for a RoyalUp upgrade

If you specifically want to upgrade your cruise cabin, another option is to make a bid for it.

Royal Caribbean has a bidding program that allows you to bid for a higher cabin category, called the RoyalUp program.

With this blind bidding program, you can place a bid for cabins that cost more than the one you previously booked.

Essentially, cruisers can bid on a possible range of prices you'd be willing to pay.

Using the Royal Caribbean website, you'll browse through the available stateroom categories and select the amount you'd be willing to pay for each upgrade.

Read more: RoyalUp tips & tricks

When you make your bid, you'll enter your payment information. If you win the bid, your card will be automatically charged and you will be switched to the new stateroom.

It's important to note that this final charge is not refundable. If you win the bid, it becomes binding.

However, you can withdraw or cancel the bid before any decisions are approved.

Bids are accepted up to 2 days before embarkation day.

The benefit of using the RoyalUp program is that you can make a bid that is cheaper than the cost of simply upgrading to the cabin.

It's also easy to do; you merely select your bid from the Royal Caribbean website.

However, one downside is that it's a guessing game without any guarantee. You won't know if there are any cabins available to upgrade to, or what other cruisers are bidding for them.

It's purely based on luck.

You also won't be able to choose the cabin's location, if you are granted an upgrade.

Additionally, you cannot use the RoyalUp program to gain extra Crown and Anchor Society points. If you book a standard cabin originally, but make a bid and successfully move up to a suite, you'll still only receive one point per night of the cruise.

Can I change my room after I get on board?

We recommend that you book the category of room you desire, or try to change the cabin before your sail date.

It is possible but very unlikely that you'll be able to change your stateroom after you get onboard.

Royal Caribbean's website reads: "Because of the popularity of cruising almost all our rooms are occupied. It is very unlikely to be able to change or upgrade your room onboard."

Since the cruise line makes an effort to fill its ships each sailing, empty staterooms are rarely available.

However, if you still want to switch cabins when you get onboard, you can go to Guest Services to request this.

For the best chance, try to speak with them as soon as you get on board.

How can you make your cruise just a little bit better without much fuss?

We wanted to find some more simple, low-effort ways to make your cruise a more enjoyable vacation, so we took to the Royal Caribbean Blog Facebook group to ask our readers what they do.

Hundreds of comments later, here are 12 easy things our readers do to make their cruise better.

1. Go with the flow

Karen Taylow Henelde commented: "Go with the flow and participate!"

One easy way to improve your cruise is by deciding to go with the flow of activities during your cruise.

Plans can change, and delays happen, so it's best to forgo any attachment to a specific outcome.

Leslie Lasage Babineaux expanded on this advice, saying to "take every moment as it comes, especially during embarkation and debarkation."

"I go with the same attitude with every day on the ship. Wake up and just go with the flow of the day. You never know what activities will be on the schedule that you will love. If not, grab a cocktail and sit by the pool or walk around the ship."

It's hard to predict what will be the most enjoyable activity until you get onboard, so going with the flow ensures you'll have a fun cruise!

Read more: 13 things I wish I'd done differently on my first cruise, from avoiding seasickness to eating at different venues

2. Get to know the crew members

Making connections with crew members onboard just takes some kindness and conversation, and it can make your cruise so much better.

"Get to know some of the staff," Patty Vognild commented.

"Once you ask them some questions about their home/country and family they usually light up."

Asking others about themselves is an easy way to show care, and humanize crew members instead of ignoring them.

Royal Caribbean crew members work hard on all aspects of the cruise, from covering entertainment to serving guests in the Main Dining Room, to the stateroom attendants cleaning your cabin every day.

"Making some of those connections makes the cruise more enjoyable!" Vognild added.

On cruises where I've befriended crew members (whether a bartender or a waiter), I've always learned more about the ship and felt like I had a friend to come back and see.

3. Order room service breakfast

Many readers commented that ordering room service breakfast is an easy thing that improves their cruise.

"[We] order room service for breakfast so we don't have to worry about crowds, clothes, or showers first thing in the morning," Melissa Renee said.

Continental room service breakfast is free and can be ordered as late as the night before.

Your food will be delivered right to your door at the time you select, and you can enjoy it from the comfort of your cabin.

Ordering room service breakfast, especially on excursion days, gives you extra time to get ready and help circumvent crowds at other complimentary venues.

4. Pre-pay gratuities

Pamela Martin commented: "Pay anything at all before I set foot on the ship. No bills leaving."

Royal Caribbean allows you to pre-pay the obligatory gratuities before your cruise.

You can easily do this by contacting your travel agent, or logging onto the website and paying online.

Experienced cruisers like to pre-pay their gratuities because it allows them to pay off the balance early and lock in the current gratuity rate.

If you prefer to budget and spread out your expenses, pre-paying is a smart idea.

Read more: We asked our readers what one thing they regretted packing for their cruise

5. Bring more money and fewer clothes

Mark Olwick gave some sound advice in his comment: "Take twice as much money and half as many clothes as you think you’ll need."

Bringing plenty of money, especially cash, ensures that you have enough to spend on souvenirs, food, and tips. 

While there is an ATM machine on your ship, it will come with a lot of fees, so grab your cash ahead of time.

And when it comes to packing, you won't need as many clothes as you expect.

If you know how to pack efficiently and bring adaptable clothing, you'll save yourself space in your luggage.

Read more: 40 essential things to bring on a cruise

6. Go to the Main Dining Room

Dining at the Main Dining Room is free and easy to manage on board a cruise ship.

Tammy Baumann said she "very much [enjoys] the Main Dining Room."

Baumann recommends cruisers go "so [the staff] can spoil you, bring you your favorite beverage without you even asking, scrape away your crumbs, and honor you."

The Main Dining Room is a cruise institution, an elegant, complimentary venue where cruisers are served multiple-course meals.

Given its formality, the venue is a great place to relax and enjoy trying new dishes.

If you dine there every night, the waitstaff will get to know you and your preferences.

7. Unpack and organize your clothing

One of the first things I do when I get onboard and inside my cruise cabin is unpack all my clothing and the majority of my items.

Tammy Albert does the same. "It's very hard living out of luggage!" She commented.

Unpacking completely allows you to make the cruise cabin your home, take stock of the things you packed, and organize the stateroom.

Your clothes and items will be within reach, making it easier to get ready during the day.

Unpacking ultimately saves you time and space.

Read more: We asked our readers what one thing they wish they packed for their cruise

8. Enjoy the moment

"Take a moment to just enjoy the view with your own eyes," Tom Johnson advised.

"Yes, it is great to get a photo of something, but give yourself a chance to look at what you are seeing."

This is a great tip, not just for cruises, but for all types of travel.

Taking time to soak in the scenery and reflect on the wonder of your experience reminds you why you've traveled all this way.

Pause on the photos and entertainment, and just appreciate everything around you.

Read more: Best things to bring on a cruise under $10 I always regret forgetting to bring

9. Use a travel agent

Booking with a travel agent was Jan Lefave's top tip.

Most agents charge no fees for their services, and it can save you a lot of time.

Since travel agents have access to better rates and often offer onboard credit, they'll also save you money on the cruise.

Travel agents can help with any of your booking and question questions, even when you're onboard the ship.

They'll offer peace of mind in emergencies, and allow you to use headspace for the more fun parts of planning.

"Life is too short to get hung up on silly things," Lefave commented.

10. Allow yourself to spend time indoors

"It’s ok to just chill in your room," Ian Hunter said.

"Sometimes I feel like I’m 'missing out' but if you just want to sit in your room or balcony and relax then that’s just fine!"

Cruise ships have endless activities available on board, not to mention the exciting ports of all that many cruises will stop at.

Staying inside your cruise cabin can feel like a waste of time when there are so many things to do. But it's your vacation and you're allowed to relax inside the cabin, or even take a nap.

"It’s your vacation and if you want some alone time to just relax and recoup then do it," Hunter added.

11. Arrive early for embarkation day

We always recommend arriving at the cruise port at least a day before embarkation day.

Ted Reighard mentioned this tip on the Facebook post, advising other cruisers to arrive ahead of time for embarkation day. 

If you're flying in, this might mean staying near the port the night before.

This just means moving up your travel plans by one day and is definitely worth it.

You'd never want to lose a cruise that cost thousands of dollars just because your flight got delayed!

The cruise ship won't wait for you, so plan to make sure you get on board.

12. Try new things

Part of the beauty of cruising is getting the opportunity to try so many new things, from visiting new parts of the world to activities like surfing to tasting new cuisine.

Rowan Humphries's advice was: "Don’t be afraid to try new things."

"In the Main Dining Room, my aim was to try food that I wouldn’t normally eat at home."

Challenge yourself to try new things, and enjoy aspects that you won't get to try at home.

For Humphries, this meant eating things like steak and seafood, but it can look different for everyone.

Just encouraging yourself to step out of your comfort zone is one easy way to make your cruise exciting and enjoyable.

Read more: I went on Royal Caribbean's Icon of the Seas. Here are the 7 best things I ate on the ship.

How do you get to the biggest cruising port in the world?

Are there any efficient ways to travel from Fort Lauderdale to a cruise in Miami?

The port of Miami is one of the most well-known cruise ports used by Royal Caribbean.

Not just popular with Royal Caribbean, PortMiami is actually one of the most active cruise ports in the world and one of the busiest ports in the United States.

If you cruise frequently in the U.S., chances are you will have a cruise out of this busy city.

Royal Caribbean currently has four ships that homeport in Miami, Florida: Icon of the Seas, Independence of the Seas, Freedom of the Seas, and Explorer of the Seas.

Cruisers trying to reach these ships by plane have two airport options.

The closest airport is the Miami International Airport (MIA), located just 8 miles (a 15-minute drive) away from the cruise port.

However, travelers can also fly into Fort Lauderdale-Hollywood International Airport (FLL).

If you choose this second option, how can you easily reach the Miami cruise port? 

This post is your comprehensive guide on how to travel from FLL to Port Miami.

Read more: Guide to cruises from Miami

Why fly to Fort Lauderdale Airport?

While the Miami airport is the closest to Miami’s cruise port, there are several reasons to fly to Fort Lauderdale-Hollywood International Airport (FLL) instead.

It is a less-crowded airport, with shorter lines and wait times.

If large crowds stress you out, or you might be short on time flying to or from your cruise, FLL could be a good choice for you.

Additionally, there are some fun attractions located near Fort Lauderdale that you could enjoy before or after your cruise.

From quiet beaches to the famous Florida Everglades to miles of waterways, there is a lot to experience away from the bustle of Miami.

Read more: Guide to cruises from Fort Lauderdale

The following airlines service FLL:

• Air Canada
• Air Transat
• Alaska
• Allegiant
• American
• Avianca 
• Azul
• Bahamasair
• British Airways
• Caribbean
• Copa
• Delta
• Emirates
• IBC
• JetBlue
• Norwegian
• Silver
• SkyBahamas
• Southwest
• Spirit 
• Sunwing
• TAME
• United
• Westjet

Where is the Royal Caribbean cruise terminal in Miami?

The Port of Miami, also called PortMiami, is located on Biscayne Boulevard, about 3 miles east of downtown Miami.

PortMiami is one cruise port that is located right next to the big city, with easy access to hotels, restaurants, and shopping centers near the cruise terminals.

It is made up of several connecting islands, with the main cruise terminals located on Dodge Island.

Royal Caribbean mainly uses Terminal A at Port Miami, although any remaining ships will also port at Terminal G.

Read more: Best Miami hotels near the cruise port

How do I get to the Port of Miami from Fort Lauderdale?

The Fort Lauderdale International Airport is located 26 miles away from the Port of Miami. 

To travel between the two, you could use a shuttle, a rideshare app, a taxi, public transportation, or a rental car.

Depending on the time of day, it takes about 30 minutes to travel between the airport and the cruise port. However, if traffic is busy, the journey could take more than 60 minutes.

Shuttle service

A shared shuttle van service usually has the cheapest price of your transportation options.

You can either book a shuttle with Royal Caribbean or look for private shuttles offered from the airport to the cruise port.

There is a Fort Lauderdale Airport shuttle that runs every 5-20 minutes. However, you will have to reserve this shuttle at least 24 hours in advance.

Prices vary depending on the distance and number of people traveling. 

For example, a private van that seats 6 people costs $196 for a trip between FLL and PortMiami.

Price: $20-40 per person

Time: 30-40 minutes 

Rideshare

Rideshare apps are one of the quickest and easiest ways to order transportation by car.

Prices do vary, and can increase quickly during busy times.

Uber’s website currently lists the price of an UberX from FLL to PortMiami as $52.

Lyft quotes about $60 for the same ride.

The drive between PortMiami and FLL takes about 30-40 minutes, depending on traffic.

Price: $55-60

Time: 30-40 minutes 

Taxi

Taxis will also be swiftly available once you disembark the plane and exit the airport.

However, they are usually more expensive than rideshare apps like Uber and Lyft.

Taxi Calculator currently lists the price of a taxi from PortMiami to FLL as $86. These prices can increase up to $100 if the driver has to wait for you, or if traffic is busy.

Price: $85-100

Time: 30-40 minutes 

Public transportation

If you’re looking for the cheapest option to travel between the cruise port and an airport, you might consider public transportation.

The transit system isn’t straightforward, and it will require you to take a couple transfers between trains and buses before you reach your destination.

Taking public transit will increase your travel time to over 2 hours, especially if you have to wait between transfers.

However, the price is cheap; only $2.25 per ride, per person. 

Price: $2.25 per ride

Time: 2 hours

Car rental

Driving yourself always lends an air of ease, privacy, and comfort to your trip. You can make as many stops as you’d like with your own rented car.

Renting a car is a great option if you’re planning to spend a few days in Florida before your cruise. 

You can rent the car directly at the FLL airport, then take your time driving down to Miami.

Prices will vary depending on what company you book with, how long you rent the car, and what kind of car you prefer.

As an example, Enterprise’s website prices a midsize vehicle, like a Toyota Corolla, at $56 per day.

Price: $55-70 per day

Time: 30-40 minutes 

How do I drive to the cruise port?

For directions to the Miami cruise port, use the address 1015 North America Way, Miami, FL, 33132. 

Remember to double-check which terminal your ship will be sailing out of.

From Fort Lauderdale International Airport, follow these instructions:

• Via Port Tunnel: Take I-95 South to Exit 2D toward I-395 E/Miami Beach. 
• Merge onto MacArthur Causeway. 
• Use the left 2 lanes to take the exit towards the Port of Miami Tunnel and follow the signs for your pier terminal.
• Via Port Bridge: Take I-95 South to Exit 3B, N.W. 8th Street. 
• Turn left onto 5th Street and continue straight until you reach the Port of Miami entrance. 
• Drive across the bridge and follow signs to your pier terminal. 
• Get on FL-836 E in Miami from Departures, NW 21st St and Exists 2-3-4

Want to park once you get there? Port Miami does have parking available at all terminals. 

Parking at Terminal A is currently listed at $35 a night, which adds up to a whopping $245 for a 7-night cruise. 

The port accepts cash, and MasterCard, Visa, American Express, and Discover credit cards. You will not be able to use a debit card to pay.

How can you cancel a cruise if a problem surfaces or you change your mind?

It's never ideal to cancel a vacation you were looking forward to, but there are all sorts of reasons to want to cancel.

Whether a family emergency comes up, you need to spend money elsewhere, or traveling isn't feasible anymore, life can unfortunately get in the way.

In case you need to cancel or modify a cruise booking, you should know the options Royal Caribbean offers.

Every cruise line has important policies when it comes to modifying a cruise booking and not all bookings are equal in terms of refunds.

No matter how excited you are for an upcoming cruise, it's crucial that you know the terms of the booking and cancellation policies.

Preparing yourself with this knowledge will prevent any expensive surprises later on.

This informational guide will provide an overview of Royal Caribbean's cancellation policy, ensuring that you know exactly what you're agreeing to when you book.

What if I have a nonrefundable deposit?

Refunds and penalties for cancellation depend on the type of fare purchased, the length of the cruise, and how long before the cruise you attempt to cancel.

Two different deposit types can affect your cancellation fee, and you agree to the terms of cancellation when you choose a particular deposit type.

When you book a cruise, you first make a deposit, without being required to pay the full amount right away. 

Royal Caribbean has both refundable and nonrefundable cruise fare deposits.

Some promotional and exclusive fares require a nonrefundable deposit.

This means that a booking made under this fare requires guests' full names and a paid deposit at the time of booking. 

This deposit cannot be refunded at any time but often comes at a lower price overall.

If you cancel a cruise booked with a non-refundable deposit, you'll lose the deposit amount.

Moreover, to change the sail date and/or ship, you'll incur a $100 per person fee for any change in the that aspect of the reservation.

What if I have a refundable deposit?

Refundable cruise fares are more flexible, promising almost a full refund when you cancel.

if you book your cruise under a refundable cruise fare, you can still receive a full refund of your deposit and any other payments made, as long as you haven't yet made the final payment.

Guests currently have up to 90 days before the sailing to make their final payment.

Once the final payment is made for a cruise, guests can be subject to cancellation fees that vary depending on how close it is to the sail date.

Typically, you will still receive a refund but with a penalty fee.

What is Royal Caribbean's cancellation fee?

You will get a full refund if you notify Royal Caribbean at least 75 days before the first day of the cruise (60 days for 3 and 4-night cruises or 90 days for holiday sailings). 

For cruises lasting 1 to 4 nights (including holiday sailings), the cancellation fee is as follows:

• 75 days or more before the first day of the cruise: No charge (except for Nonrefundable Deposit amounts)
• 74 to 61 days: 50% of the total price
• 60 to 31 days: 75% of the total price
• 30 days or less: 100% of the total price (No refund)

For cruises 5 nights or over (including holiday sailings and CruiseTours), the cancellation fee by days prior is:

• 90 days or more before the first day of the cruise: No charge (except for Nonrefundable Deposit amounts)
• 89 to 75 days: 25% of the total price
• 74 to 61 days: 50% of the total price
• 60 to 31 days: 75% of the total price
• 30 days or less: 100% of the total price (No refund)

For cruises and CruiseTours, the taxes and fees will be completely refunded.

Essentially, if a guest cancels their cruise 90 or more days before the first day of the sailing, they'll receive a complete refund (excluding any nonrefundable deposits).

But if a guest cancels 30 days or less before the cruise, there is no refund.

How can I cancel a cruise?

If you've decided you need to cancel your cruise, that can be accomplished using the same method that you booked the cruise.

If you booked the cruise directly with Royal Caribbean or on the website, you can call the cruise line to cancel your reservation.

If you used a travel agent or another type of website, you should inform and consult with your travel provider to cancel the booking. Travel agents can handle any changes, delays, or cancellations for you.

Read more: How to cancel a Royal Caribbean cruise

Does my travel insurance cover a cancellation?

In general, travel insurance does not usually cover a canceled cruise.

Unless it is because of an illness or another covered scenario, most travel insurance will not kick in.

However, Royal Caribbean offers a Travel Protection Program for its cruisers.

If plans change and you need to cancel your cruise vacation, this cancellation penalty waiver will allow you to waive the non-refundable cancellation portion and receive the unused value of your cruise vacation.

You also can be eligible for credit toward a future cruise, ranging up to 90% of the non-refundable, prepaid cruise fare.

A "cancel for any reason" credit can be added at an extra cost.

To be eligible for this credit, you must purchase the travel protection plan prior to making your final payment for the cruise. Also, you must notify Royal Caribbean of this cancellation before the ship departs for the cruise.

Read more: Royal Caribbean will increase price of travel insurance policy

A cruiser that complained on TikTok that her balcony railing "obstructs" her view received a lot of backlash for her hot take.

Abbie, who goes by the username @abbiesnormal, first posted a video in February about her cruise on Icon of the Seas.

The viral video, taken at night, shows the balcony view of a dark ocean from the world's largest cruise ship.

"Should this rail be considered an obstruction on my balcony?" The caption questions.

Users commented that it wasn't, disagreeing strongly.

"Have you lost your mind?" one TikToker asked.

Read more: I spent $2800 for 7 nights in a 157-square-foot room on the world's largest cruise ship. Take a look inside my tiny cabin

According to Abbie, a railing beneath the balcony blocks the ocean view

To better show the view, Abbie posted another video, filmed during the day. 

This TikTok has gone viral, with over 1.5 million views, and is captioned with a similar question: "Should this be considered an obstructed view balcony?

In her viral TikTok, Abbie explains that there is a rail beneath the balcony.

"You should be able to see all the way down to the ocean, but you can't [because] it's obstructed about a foot or so."

She pans down below the balcony view to reveal a railing that runs along the bottom of the deck.

"[The] 12th floor has this [rail] all the way around," she wrote in another TikTok.

Since Icon of the Seas is such a new ship, the TikToker explained that she didn't know what to expect from the cabin's balcony view.

Read more: Icon of the Seas cabins to avoid

According to a later video Abbie posted, she was booked in cabin 12608, on deck 12, which is classified as an Ocean View Balcony Stateroom.

Abbie disagrees with this classification, wondering if the cabin should be categorized as an obstructed balcony view instead. 

The railing appears to be support for the machine that cleans the balconies.

Although the ocean can still be seen clearly, Abbie explained that the railing at the bottom "messes up the way the ocean looks at night."

Since she had to stand up to get a 100% clear view of the ocean, she took to the Internet to ask if this would be considered an obstructed balcony view.

Over 7,000 comments later, the Internet seemed to come to a consensus.

Commenters opposed Abbie's opinion, attempting to convince her that the view was unobstructed

Most TikTokers disagreed with Abbie, using the comment section to tell her it was not an obstructed balcony view.

"No, it's unobstructed looking out, not down," commented user eileen000009.

"The expectation is that you're enjoying the view and the water in front of you but not below you."

Because the railing is below the balcony view, not directly in front of it, many commenters felt that the view was not obstructed.

"This is like asking if a flower box is obstructing the view of a window," The_J3NN wrote.

"No," Ash said, "You can still see the entire ocean. You're acceptable."

Other comments criticized Abbie for complaining about the balcony view at all.

"[You're] lucky enough to be on a cruise and still complain about a 3-inch wide rail," 1999_Ford_Ranger commented.

Another user remarked that they couldn't believe anyone could complain about the view, calling Abbie a "Karen."

Other comments asked if the viral video was a joke or satire.

Abbie responded to many of the comments, defending herself and explaining that the rail blocked her view of the ocean at night.

Abbie posted multiple TikToks displaying the view of the stateroom, even comparing it to a different balcony cabin

She also followed up with a third TikTok about the stateroom, comparing it to a previous balcony cabin she stayed in on Ovation of the Seas.

This last TikTok was a response to a comment disagreeing with her assessment of the Icon of the Seas balcony view.

"You are high," the commenter criticized.

In response, Abbie posted a still photo from inside her Ovation of the Seas stateroom, taken on an Alaska sailing.

The video shows a balcony view with no white rail at the bottom.

"Notice how there's no foot wide white block holding a rail outside the bottom of my balcony," her caption reads.

The proof didn't seem to help her case, as many of the comments still disagreed with her.

"I see what you're talking about but it's really not that serious..." xklaudx said.

Others even joked that other small objects were blocking her view on the Ovation balcony.

"Those chairs are obstructing the view... you should toss [them] overboard," one commenter wrote.

Per Royal Caribbean's standards, the cabin has an unobstructed view

So, is the cabin considered to have an obstructed ocean view?

On cruise ships, certain cabins are categorized as obstructed due to the location of the stateroom on the ship.

Usually, the obstruction is a lifeboat or part of the ship's structure, i.e., an object that blocks the cabin's view but cannot be moved.

Obstructed cabins are considered a separate cabin category, listed at a slightly lower cruise fare.

Passengers who stay in them still receive a similar oceanview, and the same amenities as in standard staterooms.

Royal Caribbean's website states that an obstruction is "something that blocks a proportion of the direct outward view from a stateroom."

"This is typically due to the position of lifeboats or the outer structure of the ship."

You can view the deck plans on the Royal Caribbean website to determine if a stateroom has an obstructed view.

Based on this definition, and the Royal Caribbean deck plans, Abbie's ocean view balcony is not considered obstructed.

Because the outward view of the ship is not blocked, and the rail is only visible when looking downward, she has an unobstructed view.

What are the things people who went to Alaska on a cruise wish they brought with them?

With the Alaska cruise season in full swing, many people are excited to have a great cruise, but worry about what they need. If you're unfamiliar with the beautiful region, packing can still pose a challenge.

To pack the right items and clothing for a cruise, you have to understand the climate and the time frame in which you are cruising.

Read more: Alaska cruise packing list

In the Alaska Royal Caribbean Cruises Facebook group, user Lindsey Parks asks for advice from other cruisers who've recently sailed to Alaska. "For anyone who has gone [on an Alaskan cruise] recently (like within the last week), what's something you learned you should have packed?" she wrote.

Other Facebook users jumped to her assistance, sharing items they wish they'd packed, or items they were grateful they brought.

To help fellow cruisers prepare for their upcoming Alaskan voyage, we've compiled a list of the 7 top items people wish they'd packed. 

Please note that we’ve linked items on Amazon in this article, which contain an affiliate link. This affiliate link costs you absolutely nothing extra, but Royal Caribbean Blog makes a small commission if you purchase the item through the link. Shop more on our Amazon Storefront.

1. A rain jacket

Although Alaska's weather improves in the spring and summer months, rain is always a possibility.

July and August are usually the wettest months, but it could rain at any time during a summer cruise.

Cruisers commented that they wished they had a rain jacket or poncho to protect them from the downpour.

The big attraction of an Alaska cruise lies in the access to beautiful natural wonders, unique wildlife, and real-life glaciers.

All of these attractions require you to be outside to see them, and on a cruise, you're limited to a few hours to explore.

If you're looking forward to certain natural attractions, packing a rain jacket or umbrella will ensure that you will see them, rain or shine.

Read more: I went on a 7-night cruise to Alaska. Here are 16 things that surprised me the most.

Our pick

Our recommendation is to pack a waterproof rain jacket. For women, they could pick up the Columbia Arcadia Ii Jacket. For men, try the Glennaker Rain Jacket by Columbia.

If you have kids, try the Columbia Boys' Rain Jacket or the Girls' Switchback li Jacket.

2. Waterproof shoes

Along those same lines, many Facebook users commented that they should have packed waterproof sneakers or hiking shoes.

They would be helpful for "even just going through the town," Kimberly Helfant wrote.  "Icy Strait Point was rainy and muddy."

Icy Strait Point is a Native-owned private cruise port, with popular shore excursions.

From whale-watching tours to gondola rides, there are many popular shore excursions to experience there.

Cruisers will find themselves walking a lot while at this port, starting with disembarking off the ship and continuing into museums or following their shore excursion groups.

Having the right footwear will enhance your stamina for the entirety of the port day and save you from getting wet socks! 

Our pick

Sperry makes really good boots you can wear anywhere in Alaska, such as the Women's Saltwater Lux Boot and Men's Cold Bay Chukka Boot.

3. Moisture-wicking socks

Multiple commenters said they wished they'd packed moisture-wicking socks, winter socks, or more pairs of warm socks.

On an Alaskan cruise, where hikes and walks are popular methods of viewing the scenery, lots of quality pairs of socks will be essential.

Read more: I packed for my Alaska cruise in a carry-on suitcase. Here's what I packed and how you can do it too.

Good-quality, warm socks work together with your sneakers or hiking shoes to control odors and reduce the risk of blisters.

Moisture-wicking socks also help your feet stay warm because they won't get cold and damp. 

This keeps away infection and ensures that you won't get sick on a cold hike.

Our pick

The Fox River Wick Dry Explorer Socks came highly recommended by other cruisers because they wick moisture away from your skin so you're able to stay warmer longer.

4. Warm leggings

BJ Cannon wished she packed "warmer leggings, not the thin ones."

For those used to living in warmer weather, packing for a colder destination can be a challenge.

You might assume "leggings" just means thin, workout clothing.

Read more: We asked our readers what one thing they wish they packed for their cruise

In reality, you should look for warm, thick fleece or wool leggings. These will properly trap the heat, and work as great layering pieces.

For especially cold days, wear warm leggings under a pair of jeans or snow pants, and you'll feel nice and toasty.

Our pick

Try the Hixiaohe Women's Casual Sherpa Fleece Lined Warm Leggings for something to pack on your Alaska cruise.

5. Binoculars

Amy Ehrhardt commented that she should have packed binoculars, "especially for whale-watching excursions."

A pair of good binoculars can ensure that you don't miss any of the beautiful sights of nature throughout the cruise.

Read more: What to bring on a cruise to Alaska? 8 things you'll want to take with you

They also allow you to sightsee even from the deck of a cruise ship.

You might not be able to see bald eagles, bears, whales, or the details of an icy glacier with the naked eye, but a pair of binoculars will bring them all into sharp focus.

There are so many exotic attractions to spot, so pack binoculars to ensure that you can see them clearly, even from the deck of the cruise ship. 

Our pick

For most people, an inexpensive but good quality pair of binoculars makes sense, such as the Occer 12x25 Compact Binoculars.

6. A sweater

"I found the ship to be colder than I expected," Christine Stalker said.

"The main dining room was particularly cold—I needed a sweater over my sleeveless dress on formal nights."

While you might not expect a summer cruise to Alaska to be cold enough for hoodies or sweaters, don't forget about the climate of the cruise ship.

Cruise ships are unique in that you'll spend plenty of time indoors on your vacation—in a cabin, at dining venues, and watching shows in theaters—but won't be able to control the temperature.

The air conditioning on cruise ships can run colder than some passengers would prefer, so it's important to stay prepared.

Especially if you're planning on bringing lighter clothes, such as tank tops or sleeveless dresses, pack a light jacket or sweater, just in case you start feeling chilly.

Our pick

Try bringing a light fleece jacket that you could easily wear around your Alaska ports, or on the ship.

7. Magnetic hooks

An Alaskan voyage calls for lots of big items, like coats, hats, and gloves.

Hanging these items up on the steel walls of your cabin can save a considerable amount of space.

Kanetha Hysinger Foster commented that she used magnetic hooks "to hang coats, lanyards, binoculars, etc."

Read more: 24 Alaska cruise tips to follow in 2024

When you might be low in space in a small cruise cabin, using hooks to hang your things is a great way to store them in easy reach. 

Our pick

Make sure you pick magnetic hooks that can hold a little bit of weight, such as magnetic hooks with swivel carabiners.

Happy Sunday! It is getting hot outside, and the Royal Caribbean news this week is equally heated.

Royal Caribbean launched an industry-first loyalty status match program for cruises.

Members of Royal Caribbean’s Crown & Anchor Society, Celebrity Cruises’ Captain’s Club and Silversea’s Venetian Society will attain equivalent tier status on any one of its brands to enjoy reciprocal benefits no matter which brand they sail with.

For example, a Diamond member of the Crown and Anchor Society will become an Elite Captain's Club member, and a Venetian Society with 250 VS days.

Royal Caribbean News

• Woman loses $15,000 cruise after posting reservation number on social media
• Can I cruise without a passport? I would think twice before trying
• Does check-in open at midnight? And 5 other Royal Caribbean check-in questions
• Passenger goes overboard on Icon of the Seas, world’s largest cruise ship

Things You Should NEVER TRUST on Your Cruise

Have you subscribed to the Royal Caribbean Blog YouTube Channel? We share some great videos there regularly, all about taking a Royal Caribbean cruise! This week, we are sharing our latest video — Things You Should NEVER TRUST on Your Cruise — and don’t forget to subscribe here.

9 Things To Do As Soon As You Board A Cruise Ship

Your first hours onboard are some of the most important of your cruise vacation. They set the tone for the remainder of your sailing.

To ensure a smooth cruise, you'll want to start with a few important tasks.

Missing an item on this to-do list could ruin an ideal cruise, or even prevent the ship from embarking.

A performer on a mega cruise ship reveals what working at sea is really like

What is it like to work, live, and perform on one of the largest cruise ships at sea?

We interviewed Kristine Kugler, an Elite Dancer in the Theater Cast onboard Royal Caribbean's Ovation of the Seas.

She shared what it's like to be a crew member onboard a cruise ship with Royal Caribbean.

Royal Caribbean Blog Podcast

The 536th episode of the Royal Caribbean Blog Podcast is now available, reviewing a cruise on Freedom of the Seas in 2024.

Matt took his first cruise redeeming a casino credit, sailing for 4 nights on Freedom of the Seas. 

Please feel free to subscribe via iTunes or RSS, and head over to rate and review the podcast on iTunes if you can! We’d appreciate it.

Why savvy travelers prefer staying on the cruise ship during port days

Experienced cruisers know the benefit of staying onboard the cruise ship and skipping a port day.

Many cruisers book a sailing for the destinations (and the food), but cruise ships also have a massive amount of attractions onboard.

Here are 7 reasons savvy travelers stay onboard the cruise ship.

Do you need a passport to go on a cruise? The answer depends, and could be yes and no.

Before you book that cruise you're eyeing and leave for your trip, it's important to make sure all of your documents are cleared for travel.

Can you cruise without a passport? What kind of birth certificate is required? Will an enhanced driver's license do?

You might be able to go on the cruise without needing a passport, but there are certain requirements to be able to do so. 

U.S. citizens can cruise without a passport and with just a birth certificate and photo ID, but only on certain cruises. It gets confusing for someone new to cruising.

Just because you can cruise without a passport doesn't mean you should, and there's plenty of misinformation out there about the identification needed to cruise.

Take this post as your informative guide to cruising without a passport—and if it's a recommended method.

Can I cruise without a passport?

United States citizens can cruise without a passport on certain sailings.

As proof of citizenship, they need to bring a state-certified, United States birth certificate, issued by the Vital Records Department in the state where they were born.

Additionally, cruisers aged 16 and older need a government-issued photo ID, such as a driver's license or state ID that denotes the correct photo, name, and date of birth.

Enhanced Driver's Licenses (EDL) are also taken as proof of citizenship and accepted in place of a birth certificate.

However, very few states currently offer enhanced driver's licenses, so don't assume that yours qualifies as proof of citizenship.

The only states that currently issue enhanced driver's licenses are Michigan, Minnesota, New York, Vermont, and Washington.

All documentation must have the same name, match the identification on the reservation, and be valid for the dates of the cruise. 

Guests who do not bring the required documentation will be denied boarding.

Read more: Guide to cruising with a birth certificate

Where can I cruise without a passport?

United States citizens can cruise without a passport, but only on specific sailings.

The only itineraries where U.S. citizens can cruise without a passport are closed-loop sailings departing from United States home ports.

Closed-loop sailings are round-trip cruises that embark and disembark from the same U.S. port. 

A one-way cruise that embarks from a U.S. port but disembarks in a different U.S. port does not qualify.

These ports must be in the U.S., and include the following:

• Baltimore
• Boston
• Cape Liberty
• Fort Lauderdale
• Galveston
• Los Angeles
• Miami
• New Orleans
• Port Canaveral
• San Diego
• San Juan
• Seattle
• Seward
• Tampa

United States citizens on these closed-loop cruises are required to travel with proof of citizenship and a government-issued photo ID.

Should I cruise without a passport?

Even though US citizens can cruise without a passport, we don't recommend it.

If you have a cruise coming up, I would think twice before trying to board with just a birth certificate and identification.

A passport is the very best option for any method of travel, including cruises.

Royal Caribbean's website also recommends that cruisers try to bring along a passport, writing: "A passport is the hassle-free, gold standard for traveling between countries."

A passport must be valid for at least six months after the last day of the cruise (it shouldn't expire anytime close to the date of travel).

The name on the passport must also match the name on the cruise reservation.

If you're planning a cruise, it's not too late to go ahead and renew or apply for a passport.

Even for guests who aren't required to, Royal Caribbean and veteran cruisers alike recommend that you travel with a passport.

Read more: Do you need a passport for a cruise?

The U.S. Department of State also recommends that everyone taking a cruise out of the United States have a passport in case of emergency, such as a medical air evacuation or the ship docking at an alternate port.

Why is it better to cruise with a passport?

Using a passport opens up the number of itineraries you can cruise on, and makes the process of boarding and disembarking through customs and immigration much faster.

Not only that, but a passport protects you in case of any travel issues or emergencies while exploring a foreign port.

Traveling to any foreign country (even on a closed-loop cruise) places you in the position of possibly needing a passport.

If you miss the cruise ship and are left at port or require emergency transportation back to the U.S., you'll be left in a stressful situation without a passport.

Read more: Will a cruise ship wait for me if I'm running late at a port stop? Here's what a captain has to say.

Both immigration at foreign ports and air travel back to the U.S. will require a passport. 

In the case of an emergency, you'll first have to travel to a U.S. embassy or consulate to obtain a passport, further delaying your trip and increasing travel expenses.

A vacation could quickly turn into a nightmare if you become stranded in a foreign country without a passport.

Not only that but disembarking the ship once the cruise is over becomes much less of a hassle with a passport.

When cruisers exit the ship into the cruise terminal, there are separate lines for passengers with U.S. passports and passengers with birth certificates.

Cruisers traveling with a U.S. passport merely have to take a photo for security and facial recognition. The process takes less than two minutes, and there are usually multiple lines to choose from.

In contrast, cruisers with a birth certificate are delegated to just one or two lines, where they must wait for a security officer to thoroughly look over their documentation. This process takes anywhere from 10 to 30 minutes.

In case of emergency, it's much better to travel with a passport to speed up the travel process and open up a wider selection of cruise itineraries and international ports.

Once you get onboard a cruise ship, every moment counts.

First-timers especially need to be mindful of their next steps—whether it's your first cruise, your first vacation with Royal Caribbean, or your first time onboard a particular ship.

When you first step up the gangway, there will be an overwhelming amount of new sights and sounds.

The following hours will be some of the most important of your cruise, setting the tone for the entire vacation.

If you don't do some things within your first few hours onboard, you'll risk ruining your ideal cruise.

A mistake during embarkation day could delay the ship from leaving port or cause you to lose your place at a specialty dining venue.

From meeting your stateroom attendant to completing the muster drill, here are the top 9 things you should do as soon as you board a cruise ship.

Read more: 25 things you need to know for your first day on a cruise ship

1. Find your muster station

Royal Caribbean's e-muster allows you to complete the majority of the safety process online.

Anytime before boarding on embarkation day, you can navigate to the safety section on the Royal Caribbean's app to view the muster drill lessons.

First, watch a short video on how to put on the lifejacket. Then, listen to the sound clip of the emergency horn sound, which shows you how to identify it.

The last step happens in person, once you get onboard the cruise ship.

As soon as you can, locate your muster station, which will be assigned according to your stateroom location and indicated on the SetSail pass. You can also see the location of the muster station on the app.

At the muster station, you and your party will check in with a crew member.

They will scan your SetSail or SeaPass to ensure that you've completed the e-muster drill.

Read more: Royal Caribbean: "we have no intention of moving back" to old muster drill

After this, you're finished with the muster drill!

This is an essential step to do as soon as possible because the vessel cannot leave until every passenger has completed the muster drill.

2. Explore the ship

This is one of my favorite tips for orienting yourself to a new cruise ship.

Especially on Royal Caribbean's larger vessels, such as the Oasis Class and above, you should get the lay of the land right away.

Start by exploring different neighborhoods, or simply travel the decks from bottom to top and bow to stern.

This will make your entire cruise go more smoothly. You'll know where to find activities and venues right away, and you won't become one of those lost souls staring desperately at the maps in front of the elevators.

This is something I make an effort to do as soon as I get on board and finish the e-muster.

In fact, on the one cruise I did not tour the ship right away, I later found out that I missed an entire section of the ship—the part that held Schooner Bar!

I ended up neglecting several days of fun activities and nightlife, all because I hadn't explored the ship beforehand.

Read more: I've never been on a cruise, but spent a week researching what I need to know. My top 11 important lessons I think I learned

3. Eat lunch

If you're ready for a bite to eat when you get onboard, there are plenty of dining venues to try.

For complimentary lunch, more cruisers prefer the Windjammer, which has a varied buffet of food and drink options.

There's certain to be a dish for everyone, but it will get crowded around lunchtime on embarkation day.

For less-crowded complimentary venues, you can look for Park Cafe, Cafe Promenade, Cafe Latte-tudes, Sorrento's Pizza, or El Loco Fresh.

Guests who have purchased The Key can dine in the Main Dining Room, where they'll receive a free specialty lunch from Chops Grille.

Some specialty restaurants onboard will also have their doors open for lunch on embarkation day.

You won't need to make reservations beforehand, so these venues will be first-come, first-served.

You can dine at Playmakers, Sabor, Johnny Rockets, Giovanni's Table, Jamie's Italian, and Chops Grille.

4. Check on your stateroom 

When I get onboard a cruise ship one of the first things I do is check on the status of my stateroom.

Not only do you get to tour the room while it's all clean and fresh, but you also can set down your carry-on bags instead of lugging them all over the ship.

It's also worth going to your stateroom to check when it will be open.

Since staterooms are usually being cleaned from the last cruise of passengers, they aren't open right away on embarkation day.

A sign will inform guests when they can expect to access their staterooms; usually around 1:00 or 1:30 P.M.

Once the staterooms are open, you can grab your SeaPass card outside the door and use it to enter. 

Just like at the airport, when you go straight to the gate to confirm its existence, checking on your stateroom is an essential task when you first get onboard a cruise ship.

5. Change your clothes

Now that you've entered your clean stateroom, you'll also have a chance to change out of your travel clothes.

I usually wear long pants and sneakers for the boarding process, when I expect to be on my feet for at up to an hour.

But once I get onboard and the vacation has truly started, I want to change into shorts and sandals right away.

Those travel clothes can get sweaty and dirty, and start to feel uncomfortable onboard the cruise ship.

Since your larger luggage usually won't be delivered at this point (bags arrive later in the afternoon), this is one reason why we recommend you pack a change of clothes and a swimsuit in your carry-on bag.

Read more: 15 things to pack in your cruise carry-on

6. Meet your stateroom attendant

On your first day of the cruise, you should also make it a priority to meet your stateroom attendant.

Your cabin attendant is responsible for cleaning and restocking your stateroom once a day (twice for suites). 

Read more: 16 things to ask your cruise ship cabin attendant

Typically, they will stop by your stateroom on embarkation day to try to introduce themselves. 

They will ask what time you prefer to get your room cleaned, usually a morning or afternoon time slot.

I find this to be a key moment for embarkation day—you'll want to choose a time that works for your schedule.

Read more: Why you should get your cruise cabin serviced in the evening instead of the morning

Don't forget to also learn their name, so you can properly thank them for the work they'll do.

7. Make reservations

If you've purchased a specialty dining package, such as a 3-Night Dining or Unlimited Dining Package, you'll need to make your venue reservations once you get onboard.

You can go to any specialty restaurant to request your reservations. 

Just keep in mind your top picks and the times you'd prefer to dine.

We recommend doing this as soon as you board the cruise ship so that it's early enough to get your desired reservations.

Specialty restaurants can fill up fast, especially on Royal Caribbean's larger ships.

When I sailed on Wonder of the Seas, I rushed to book specialty dining as soon as I boarded and still had to be put on a waitlist for Izumi Hibachi.

Royal Caribbean has announced that guests will soon be able to book specialty dining through the online Cruise Planner. 

At the time of this article, that has not yet been made available.

8. Switch on airplane mode

Now that you're onboard, don't forget to switch your phone to airplane mode.

If you've purchased VOOM WiFi, this is a great time to log in and get your devices set up.

If not, you can connect to free ship WiFi which allows you to access the Royal Caribbean app.

Either way, you'll need to keep your phone on airplane mode as the ship begins to sail away from land. 

Keeping your phone on a cellular network will rack up insane roaming charges. 

9. Join the sailaway party

With all your logistics taken care of, it's time for the cruise vacation to begin!

Royal Caribbean ships will have a sailaway party as the ship begins to leave shore.

You can find information on the Royal Caribbean app or your Cruise Compass, but it usually takes place in the early afternoon on the pool deck.

A live DJ will play music, while crew members encourage everyone to dance and party.

Nearby bars will be open, with waiters taking drink orders around the deck.

It's an infectious moment of fun and the perfect way to set the tone for your cruise vacation. 

Read more: The best spot for sailaway on every Royal Caribbean cruise ship

Consider this a warning to any cruiser not to share your cruise documents online.

A Carnival cruise line passenger shared on social media that her $15,000 cruise was unexpectedly canceled just two days before the sail date. While this happened to a Carnival cruiser, it could have just as easily happened to someone going on Royal Caribbean.

While emergencies happen, hearing that the online system canceled the reservation is a much rarer way to lose your vacation.

Tiffany Banks, a naturopathic doctor and mother of four from Lexington, Kentucky, posts to TikTok under the username @thathippiedoc.

On May 12th, she took to the social media site to share her story and call out Carnival Cruises.

While this didn't happen to a Royal Caribbean cruiser, it turns out that Banks made a crucial mistake that anyone could have made.

This one slip-up led to the cancellation of a cruise the family had been looking forward to for over a year.

As first reported by Cruise Radio, Banks shared online that she had booked the largest stateroom, the Presidential Excel Suite, on Carnival Celebration. 

The cabin cost a total of $12,000, and the family invested over $15,000 into their cruise vacation, including excursions and WiFi.

Although they'd had the cabin booked for over a year, she discovered that the reservation was gone when she received an email that her shore excursions had been canceled.

Since she had just booked their Internet package that morning—and was planning to fly to Miami the next day—Banks had no intention of canceling the cruise.

She immediately called Carnival to resolve the issue.

After spending two and a half hours on the phone, she learned that the online reservation had been canceled.

A lead at Carnival offered her compensation in the form of two interior rooms on the same cruise.

Banks was livid that she would not be receiving any refund: "I just can't even fathom how they think that's right."

She declined to accept the two interior rooms, as they are the cheapest onboard. 

This is in stark contrast to the original suite the family booked, which is the most expensive stateroom on the Carnival Celebration.

Banks' original TikTok, posted on May 12th, has over 160,000 views and hundreds of comments.

Most of the commenters support Banks in criticizing the cruise line and their lack of a refund.

User TC commented: "If the room was just canceled, it should still be available. Are they double-booking those rooms?"

User Jerica also believes there's something corrupt about the booking.

"It was canceled and immediately booked by someone else? Definitely fishy!!!"

Carnival told Banks that the room was booked within 3 hours after the initial cancellation.

"I find it interesting that they would send you a notification about the excursion cancellation but nothing about the trip cancellation. They know they are in the wrong," commented SimplyAmber. 

Banks also replied to comments suggesting she hire a lawyer to sue the cruise line.

"We are looking for an attorney," she wrote.

Cruise fares are usually not refunded as late as two days before the cruise.

After a guest makes their final payment, cancellation penalties apply.

Per Carnival's cancellation policy, cruises canceled 15 days or less before the sailing have a 100% cancellation penalty.

No refund applies 15 days before the cruise.

Passengers agree to the cancellation policy when they book the cruise, so be sure that you know what your cruise line's rules are before making that final payment.

At first, Banks assumed the cruise was canceled due to a glitch in Carnival's computer system. 

However, she shared in a TikTok posted on May 14th that the cruise line informed her she'd been a victim of a form of identity theft.

Banks's husband had shared the booking number on Facebook, and someone created a profile on the Carnival website.

After adding the booking number and name, this anonymous user was able to cancel the cruise.

Despite Carnival telling Banks that she had been a victim of identity theft, they still did not offer a refund for the cruise.

Instead, she stated that Carnival offered her $10,404 in future cruise credit, as long as she posted on social media that the company positively resolved the situation.

She declined, saying that she has no interest in booking another sailing with Carnival.

Banks continues to fault Carnival for this cancellation, saying that not sharing the booking number "is not something that every single traveler knows."

She even stated that Carnival encourages guests to post a cruise countdown tracker.

Commenters surmised that, instead of posting the sharable cruise countdown, Banks screenshotted the email itself and shared it to Facebook without removing the confirmation number.

The comments on the rest of Banks' TikToks became more critical after she revealed that her husband had posted the booking number. 

"I don't think Carnival owes anything," annamarie4568 wrote.

"You can't post your booking info. This could happen on any cruise line, that is how you add your cruise."

"It's unfortunate, but you have to accept some of the blame here," commented Ruthie, "It would be like posting your credit card number and someone using it. I'd definitely pursue this legally though to at least force Carnival to update their processes to protect their customers."

"This is like posting your Credit card number or SSN," Southern_Lady_Talk added. "I would feel more empathy for her if she took more responsibility for how this happened."

However, some commenters continued to side with Banks, saying that Carnival should still refund the amount of the cruise.

"It doesn’t matter if the booking number was posted. She called as soon as she got the cancellation email and said it wasn’t her and they refused to do anything for her," user Paige wrote.

Heather added her perspective as a frequent cruiser: "The fact that it is that easy to cancel someone’s booking makes me very hesitant to book another cruise."

Since the flights were already booked, Banks and her family still flew down to Miami.

They went to the port to see if they could find a resolution in person but discovered that they weren't on the ship manifest.

Despite having the initial booking confirmation, boarding passes, and payment summary, the cruise was canceled for good.

"We had to leave," Banks said in a follow-up video that she captioned with the hashtags '#carnivalsucks' and '#dreamcrushers.'

To try and salvage their remaining vacation time, the family reserved an Airbnb and spent a few days in Florida. 

They visited Discovery Cove to swim with dolphins and rented a cabana.

Banks said the experience was fantastic and "better than Carnival."

As for the experience with Carnival, Banks said that "this has been [an] emotional roller coaster. At this point, there is no resolution."

While some commenters suggested she try a different cruise line, Banks replied that the experience had been so disappointing, the family would not be going on another cruise.