Royal Caribbean says so many volunteers for test cruise is 'incredibly motivating'

In:
08 Dec 2020
By: 
Matt Hochberg

Ever since Royal Caribbean started taking volunteer sign ups for test cruises, there has been an incredible amount of interest from guests.

Numbers from different sources point to somewhere between 150,000 and 200,000 people that have signed up as a volunteer.

"The participation in and sentiment of the comments and conversations on the Volunteers of the Seas group has been incredibly motivating," Royal Caribbean said in a statement to Travel Weekly.

"It's refreshing to be reminded of all the people out there who are excited about the possibility of sailing and eager to come onboard a Royal Caribbean International ship again."

The U.S. Center for Disease Control and Prevention (CDC) has tasked the cruise lines with conducting an unspecified amount of test cruises to demonstrate new health protocols can work effectively.

The CDC also stipulated that test cruises must include volunteers who are not paying to be onboard.

In November 2020, Royal Caribbean set up a form for guests to sign up if they were interested in being a volunteer for a test cruise.

Read moreTop 14 things the CDC requires cruise ships do on test sailings

From the moment the form went live, interest spiked almost immediately. There has been a great deal of interest from cruising die hards who lament the loss of cruises this year and are eager to get back onboard.

Royal Caribbean has not announced how or when it will pick volunteers, or if any of the volunteers will be used at all.

Initially, Royal Caribbean said it would primarily use cruise line employees as volunteers for its test cruises, in a similar manner to how the cruise line has tested out new ships prior to their official debut.

There was so much interest from guests in being a volunteer that Royal Caribbean President and CEO Michael Bayley had a sign up form set up.

Last week, Mr. Bayley hinted that Pinnacle members in Crown and Anchor Society and other high tier members might get the first shot at being a volunteer.

"Our top tier has the name of Pinnacle and they've cruised with us a gazillion times … they'll be amongst the first to receive the invitation."

"We haven't figured out our protocols yet for the volunteers but certainly loyalty status will be a key selector."

Read moreHere's how to sign up to be a volunteer for a Royal Caribbean test cruise

Royal Caribbean has set up a Facebook group for anyone interested in being a volunteer, but has conveyed very little information about how volunteers would be used, if at all.

In addition to there not being any information about how volunteers will be picked, when test sailings might actually occur is equally unknown.

There is speculation they could begin as soon as December or January, but there has been no official timeline released by the cruise line.

Short cruises to private island will be first

Regardless of if there are test cruises or the first revenue sailings, expect the first cruises back in North America to be short sailings to Perfect Day at CocoCay.

Royal Caribbean has mentioned that early sailings will start slowly, and include a stop at a private island where guest movements are more easily controlled.

Jason T. Liberty, executive vice president and Chief Financial Officer talked about this scenario recently, "Deployment of spring is expected to be highly focused on short sailings from key drive markets in both the U.S. and Asia-Pacific regions."

"We will also make the most out of our incredible private destination in the Bahamas. Perfect Day at CocoCay."

10 mistakes travel agents see people make going on a cruise ship

In:
08 Dec 2020
By: 
Matt Hochberg

Everyone makes mistakes, and no one sees more of them than travel agents.

Whether these mistakes are being made by first time cruisers, or someone that has been on a few sailings, travel agents often triage the fallout of these problems and work to make things right.

I reached out to my friends at MEI Travel to see what sort of rookie mistakes they see more often from guests, so that everyone can learn to avoid them.

Booking non-refundable deposit

Everyone wants to save money where they can, but booking non-refundable cruise deposit and regretting it later is a common mistake travel agents see all the time.

Royal Caribbean offers two types of deposits: refundable and non-refundable.

Non-refundable deposits mean a little extra savings, but you incur change fees if you want to change the reservation to another ship or sailing, or if you want to cancel.

As is often the case, guests want to book the non-refundable to save money up front, but run into trouble when plans change and they incur the penalties.

My advice is to always book refundable cruise fare for the flexibility it provides.

Minimum bids for RoyalUp

A relatively new way to get a cabin upgrade for less than the post rate is to place a bid with the RoyalUp program, but how much you bid is a major factor.

RoyalUp is a blind bidding process, where close to your cruise you can place a bid for how much you would be willing to pay to move up a higher category stateroom.

Sharla Manglass said the minimum bid amount often sets the wrong expectation because people bid the minimum and expect to get the upgrade.

Ms. Manglass says guests should place their bid, and then check with a travel agent to see what the price is for an upgrade because sometimes you can find a good deal by upgrading the old fashioned way.

Read moreHow to upgrade your cabin on Royal Caribbean

Not asking their travel agent for more help

I love using travel agent to book my cruises because of the services they provide, but all too often people book with travel agents and never take advantage of their expertise.

Asking a travel agent for help beyond the booking is something you should absolutely be doing, because it is part of what makes a travel advisor so useful.

Travel agents can provide advice on which shore excursions to book, the best dining times and answer questions along the way.

"I'm not just there to price check," Ms. Manglass said. "I can help out every step of the way."

Read more10 Secrets Royal Caribbean travel agents wish you knew

Not booking travel under their legal name

Attention Bob, Becky, Matt, Mike, Vicky and Jen: be sure to book your cruises under your legal name and not your nicknames.

Not booking travel under your legal name can lead to a problem at check-in when the names do not match up.

From a legal standpoint, the ship manifest has to match your name on your legal documents, such as passport or birth certificate.

Double check you are providing your legal names when booking to avoid a mess at the pier.

Read moreDo you need a passport for a cruise?

Overlooking purchasing travel insurance

Another common mistake is to not understand why you might need travel insurance.

Travel insurance plans cover a wide variety of scenarios, from lost luggage to travel delays to injuries.

Michelle Cunningham thinks travel insurance has never been more important to consider than for cruises now, "Nowadays, its more about sickness or injury, or needing to be life-flighted somewhere Insurance I think will become mandatory for some places."

Read moreWhy you should get travel insurance for your cruise

Waiting to book at the last minute

While last minute cruise deals are not impossible, they are extremely rare and you are less likely to save money relying on this strategy.

Cruise pricing close to the sail date tends to become quite volatile, and quite often travel agents see prices go up rather than go down.

"This only works for some cruises but we have seen cruise rates jump a lot so honestly booking farther out is a better options," Ms. Cunningham said.

What you want to do instead is book your cruise as early as you can to lock in the best rates.  Typically, the lower prices are many months before the cruise sails.

Read moreHow far in advance should I book a cruise to get the best price?

Not having proper or expired documentation

You will need certain government issued documents in order to go on your cruise, so do not wait until the last minute to verify you have them.

Moreover, double check your passport will not be expired by the time your cruise vacation occurs. All too often, people look at their passport expiration date today, and do not take into account the passport expiration date relative to their cruise travel.

If your passport expires, you cannot use it to check in for the cruise.

Ms. Cunningham always reminds her clients to check their passports at final payment date, it is a good idea to check even earlier, "clients sometimes do not pull out their passport until the week of the cruise, then its too late to do anything."

Read moreChoosing between the passport card vs book

Not understanding how gratuities work

Gratuities on a Royal Caribbean cruise can trip up first timers because it is not built into the cruise fare price, but it is still expected as part of the overall vacation.

Jennifer Kelln told me some cruisers are not aware that gratuities are automatically charged once the cruise begins.

A way to avoid the surprise later is to pre-pay your gratuities before the cruise.

Read moreShould you prepay gratuities for a Royal Caribbean cruise?

Waiting to book excursions on the ship

Researching what there is to do in each port and finding the right shore excursion is often overlooked in the vacation planning process.

Not doing any research on what there is to do in each port your ship visits leaves you at a disadvantage by trying to "wing it". Plus, you risk tours selling out or paying more for the same tours on the ship.

You can avoid this problem by doing a little bit of research before your cruise (don't forget to ask your travel agent for advice), as well as price shop. Royal Caribbean often runs sales on shore excursions before the cruise begins.

Read moreHow to save money on cruise excursions

Flying the same day the cruise departs

A major faux pas is to book your flights the same day your cruise departs because you are putting you entire vacation in jeopardy if there is any kind of travel delay.

Travel delays are all too common: cancelled flights, snow storms, flat tires, etc. If your flight gets you in later than scheduled, you might end up missing the cruise ship all together.

Instead, plan to arrive to your departure port at least one day early so that you can protect yourself against a travel delay impacting your ability to get on your cruise. 

As an added bonus, by arriving to your embarkation port at least a day early, that means you get to start your vacation sooner!  And in many cases, the port you are departing from has its own cultural and historical attractions that you can explore.

Read moreWhy you shouldn't fly to your cruise the same day it begins

Top 5 odd annoyances on a Royal Caribbean cruise ship

In:
07 Dec 2020
By: 
Matt Hochberg

Cruise ship design is not simple, and far be it for me to claim I could do a better job, but there are definitely a few decisions made regarding Royal Caribbean cruise ships that make you scratch your head.

Royal Caribbean's cruise ships are marvels of modern engineering, and the New Build team at Royal Caribbean spends an incredible amount of time planning out every inch of the ship.

However, there are a few puzzling design choices on a few ships that some guests have wondered for a while why is that way?

Here is a look at the top five odd annoyances on a Royal Caribbean cruise ship that you may have encountered yourself.

Elevators that don't go to every floor on Majesty of the Seas

While Majesty of the Seas is one of the oldest ships in Royal Caribbean's fleet, I think people in the early 1990s still expected elevators to go to every floor.

Unlike most other ships, Majesty's elevators only go to certain floors.

The aft elevators only go from Deck 5 to Deck 14.

Mid ship elevators only go from Deck 3 to Deck 7.

Forward elevators go from 1 to 11.

On other Royal Caribbean ships, an elevator not going to a certain deck is quite rare, but Majesty's are the exception.

No public bathrooms near Main Dining Room on Vision Class ships

If you are having dinner in the My Fair Lady dining room on deck 5 of a Vision Class ship, you will have to go down a deck to access the restroom.

The Main Dining Room on Vision Class ships encompasses Deck 4 and 5, but there are only restrooms outside the Main Dining Room on Deck 4.

So you will have to either go up to deck 6 or down to deck 4 to visit the restroom from the dining room.

Remote Concierge Lounge location Quantum Class ships

They say everything is relative, including how far of a walk you have to the Concierge Lounge.

The Concierge Lounge is the hub of activity for suite guests, where they can speak to the Concierge host or enjoy time chatting with other suite guests and enjoy complimentary beverages and hors d'oeuvres.

On most Royal Caribbean ships, the Concierge Lounge is located near an elevator, and more or less central on the ship.  On Quantum Class ships, the Concierge Lounge is located at the far end of Deck 12.

This means suite guests must traverse the entire length of Deck 12 to get to the Concierge Lounge, and then walk back when complete. 

Can't cross the ship on certain decks

This annoyance is one that always gets me because I usually remember I am about to run into a dead end by the time it is too late.

Certain decks on Voyager or Freedom Class ships are not passable between the aft and forward sections because of public venues that are in the way.

The most common one is on Deck 3, where Studio B essentially cuts that deck in half preventing going from one end to another.

The conference center on Deck 2 also makes getting across a problem.

Can't cross the deck on Deck 7 of Oasis Class ships

If you happen to be near the aft staterooms on Deck 7 of an Oasis Class ship, you cannot get from the port side to the starboard side of the ship.

The Boardwalk sign blocks access between port and starboard on deck 7. Instead, you have to go up/down a floor, cross over, and then up/down a floor back.

This means you have to choose wisley which elevator bank you select to get off on the same side as your room.

Your thoughts

What head scratching features, impediments, or funky ways to do things on a Royal Caribbean cruise ship have you noticed? Share your (un)favorites in the comments below!

Royal Caribbean says its app is required when cruises restart

In:
07 Dec 2020
By: 
Matt Hochberg

It looks like Royal Caribbean's mobile app has gone from utility to must-have.

Guests who go to Royal Caribbean's website to complete online check-in are now seeing a large banner informing them, "You are required to download the mobile app prior to sailing."

With Royal Caribbean preparing to restart cruise operations, dependency on the smart phone app has never been greater because so many new features are being incorporated onto it.

RoyalCaribbeanBlog has confirmed that there will be assistance available for guests who do not have a smartphone or device, so you will not be denied boarding if you do not have the app.

Ever since Royal Caribbean debuted its app, the cruise line has added more functionality and made it a larger part of the overall experience.

With new features and capabilities coming to Royal Caribbean's app as a result of ensuring health and safety are the top priority. This includes a variety of new changes:

  • Enforced check-in times at the cruise terminal
  • Muster 2.0 enhanced safety drill
  • Digital Key and stateroom controls
  • Guest to guest chat feature
  • Wellness check and health questionnaires 

You can download the Royal Caribbean app from the iTunes App Store and Google Play Store.

It is important to note that you do not need to purchase internet access in order to use the app features in the app. In fact, you can use the app on a tablet or other non-cellular device.

On the first cruises back on Quantum of the Seas in Singapore, guests have been informed the app is required of all guests before the ship sails.

In Singapore, guests who do not show up on time for their check-in may experience a delay in waiting, "Your check-in appointment is dedicated to your screening, so arriving earlier will have you turned away until your time."

For guests that do not elect to get the app, they are missing out on the ability to make onboard plans and avoid crowds, track their own expenses and better plan their day.

The app will be how you conduct the onboard safety drill. This must be done before the ship sails and is required of all guests.  It can be completed through your stateroom television as an alternative to the app.

The app will also be how you make reservations for all dining, shore excursion, activity, and entertainment.

Royal Caribbean believes the app is just as much about convenience as it is providing contactless means to conduct daily cruise life activities.

Phones on a cruise?

The role of smart devices on a cruise has been a long-standing debate among cruise fans.

While most guests own smart devices, the question of if they prefer to use them or not on a cruise is a point of contention for some.

There are some cruisers who prefer to disconnect and leave their smart devices off while on a cruise because of a preference for simplicity.

kontraxed posted on the RoyalCaribbeanBlog message boards he always puts his phone away when he gets onboard, "Normally, the first thing I do when I get on a cruise ship is turn off my cell phone and put it in the safe...For me, that's bliss! "

Many other guests keep their phones with them and use them either sparingly, or avoid work-related functitons while on vacation.

Here’s what ‘The Key’ is (and why some cruisers like it)

In:
07 Dec 2020
By: 
Matt Hochberg

If you have a Royal Caribbean cruise booked, then you probably have logged into the Cruise Planner website to peruse the different things you can pre-purchase for the cruise. There are drink packages, shore excursions, and something that promises to save you lots of time, called The Key.

The Key was introduced in 2018 and it is essentially a way to pay to get priority access to select services and benefits. It is a way for a cruise guest to pay to get VIP treatment onboard and save some time.

Since its inception, a lot of people have wondered if The Key is worth the price, and if it is as good as it sounds. Essentially, does paying extra get you enough to justify the price?

What is The Key?

The Key is a an optional program that you can purchase for your family to enjoy exclusive benefits and priority access on your cruise.

There is a daily fee that you have to pay for you and everyone in your stateroom above the age of 5 that can make the entire cruise experience a little bit easier by saving you time waiting later.

The appeal is you can book a cabin that is not a suite, but still get VIP benefits that give you an edge over other guests.

After you purchase it, your SeaPass card will have a sticker on it to indicate to other crew members you are entitled to its benefits.

What are the benefits of The Key?

Included in the daily cost of The Key are these opportunities:

  • Priority check-in and boarding on Day 1 
  • Carry-on bag drop off in the Main Dining Room with stateroom delivery
  • Exclusive welcome lunch in the Main Dining Room with a delicious menu featuring Chops Grille on embarkation day
  • Private hours at onboard activities, such as Rock Climbing, FlowRider and more
  • Priority departure at ports of call from ship-to-shore
  • Seats in the exclusive VIP seating section at shows in the Main theater, Aqua Theater, Studio B, and Two70
  • VOOM Surf & Stream 1 Device high speed internet – 1 package per paying guest
  • On debarkation day, an exclusive a la carte breakfast and choice departure

There are a few limitations to some of the benefits:

  • Priority check-in and boarding will not be offered in Vancouver, Canada or at any ports in Australia.
  • Carry-on luggage drop-off service is limited to two pieces per guest and can weigh no more than 25 pounds per carry-on.
  • Onboard activities included in private hours vary by ship and sailing. Private hour schedule will be delivered onboard with welcome letter on Day 1.

You should also know that the VIP seating for The Key may not be exactly where you prefer to sit in the theater, and private hours for onboard activities are limited opportunities that may or may not work with your schedule.

How much does The Key cost?

Just like the drink packages, the cost of the Key depends on your sailing.

The price can range between $19.99 to $29.99 to even as much as $37.99 per person, per day. You must purchase it for everyone who is at least six years old in your stateroom.

The Key must be purchased before the cruise begins on Royal Caribbean's website and cannot be purchased on the cruise ship.

Furthermore, it is a limited quantity option, which means it could sell out if enough people choose to buy it.

Should you buy The Key?

Cruise fans have varying opinions of if The Key is worth the money or not, because it boils down to the extra costs and how much you value the added benefits.

If you are already booked in a suite, there are too many benefits that are shared between Royal Caribbean's suites and The Key to make the program beneficial.

Likewise, if you are at least Diamond in the Crown and Anchor Society customer loyalty program, you get a few of these benefits for no additional cost, so you can skip The Key as well.

The appeal of the Key is for people that answer yes to these important considerations:

  • You are going to purchase onboard internet for everyone in your stateroom anyway. The daily cost of WiFi access is a big part of The Key cost, and if you subtract the cost of WiFi from The Key, you are left with a few extra dollars per day for the added benefits.
  • You hate waiting in lines. No one likes waiting in lines, but some people absolutely cannot stand it and paying extra to bypass lines is worth every penny. If this describes someone in your family, then The Key delivers on that promise.
  • You want to try a lot of the signature activities. If you definitely want to go up the Rock Climbing wall, or bounce on the Sky Pad, then the benefits of the Key can save a lot of time during your cruise (especially on longer sailings).

Ultimately, The Key is an option to buy into exclusive access, but the daily cost may be too much for some to spend.

If you have the money for it, and you really want to get a VIP treatment, then The Key can make a lot of sense.

Royal Caribbean Post Round-Up: December 6, 2020

In:
06 Dec 2020
By: 
Matt Hochberg

Happy December! We cannot believe that we are already one full week into the month – there is so much going on with holiday preparation and shopping and baking!

The big news this week was the first Royal Caribbean cruise ship in almost nine months successfully completed her first revenue sailing in Singapore.

Royal Caribbean's Quantum of the Seas completed its first cruise after careful planning with Singapore's health and tourism authorities.

This is the first cruise ship to be able to resume operations, and it is limited to residents of Singapore. Quantum sails 3- and 4-night cruises with no port stops, which Royal Caribbean calls "ocean getaways".

You can check out our live blog from onboard Quantum of the Seas to see all the changes:

Royal Caribbean News

Royal Caribbean Blog Podcast

The 383rd episode of the Royal Caribbean Blog Podcast is available to enjoy, which is a discussion of where travel is today and what the short-term future holds.

It feels like we're at a crossroads right now with travel, and this week Len Testa joins Matt to discuss what the future may hold for travel and cruises in the coming year.

Please feel free to subscribe via iTunes or RSS, and head over to rate and review the podcast on iTunes if you can! We’d appreciate it..

New video: How To Pick A Perfect First Cruise!

Have you subscribed to the Royal Caribbean Blog YouTube Channel? We share some great videos there regularly, all about taking a Royal Caribbean cruise! This week, we are sharing our latest video — How To Pick A Perfect First Cruise! — and don’t forget to subscribe here.

New Europe summer 2022 cruises are available to book

Royal Caribbean has released its Europe 2022 cruises, which are available to book now.

There are new ways to explore Europe in summer 2022 with a fresh mix of ships, new itineraries and destinations across the region – from Italy and Israel to the British Isles and the Arctic Circle.

Guests can experience culture-rich adventures on board ships new to the Mediterranean and Northern Europe with Brilliance of the Seas sailing roundtrip from Venice, Italy and Voyager of the Seas launching her first season in the Baltic Sea – the first in the Voyager Class to do so. A game-changing lineup of guest favorites, Anthem, Allure and Odyssey of the Seas – Royal Caribbean’s second Quantum Ultra Class ship debuting in 2021 – will return to their respective homeports in Southampton, England; Barcelona and Rome to create a summer of memory-making in Europe’s most sought-after destinations.

Will Royal Caribbean pick volunteers for its test cruises based on loyalty status?

In:
05 Dec 2020
By: 
Matt Hochberg

Ever since Royal Caribbean announced it would take sign ups for its test cruises, everyone has been wondering how they would pick volunteers.

It looks like the elite of Royal Caribbean's customer loyalty program might get the first chance.

According to a report by unofficial cruise reporting site CruiseCritic, Royal Caribbean International CEO Michael Bayley seemed to confirm the higher your status in Crown and Anchor Society, the better your chances.

Mr. Bayley spoke at the International Cruise Summit and said its Pinnacle members would be first.

"Our top tier has the name of Pinnacle and they've cruised with us a gazillion times … they'll be amongst the first to receive the invitation."

"We haven't figured out our protocols yet for the volunteers but certainly loyalty status will be a key selector."

Royal Caribbean began taking sign ups for its test cruises about a month ago, but the cruise line has remained quiet about how it would determine which volunteers would actually be able to be among the first to get back onboard for a simulated voyage.

Read moreHere's how to sign up to be a volunteer for a Royal Caribbean test cruise

These test cruises are necessary in order to practice the new health protocols and demonstrate to the CDC that cruises can be conducted in a safe manner.

Thus far, only Royal Caribbean has opened up a public sign up for volunteers, and has netted at least 100,000 people to sign up for simulated cruises. Mr. Bayley said in his comments that number was now almost 200,000.

Royal Caribbean has set up a Facebook group for anyone interested in being a volunteer, but has conveyed very little information about how volunteers would be used, if at all.

Furthermore, there has been no announcement of when test cruises might actually begin.

Top 5 unique 2022 Royal Caribbean cruises you can book now

In:
05 Dec 2020
By: 
Matt Hochberg

Royal Caribbean has released its first batch of summer 2022 cruises, and I hand picked five itineraries that stood out as something different or intriguing.

Every year Royal Caribbean will offer a full compliment of cruises, and many of these sailings are tried-and-true itineraries that guests love.  In addition, a few new or somewhat different sailings get added in and many cruise fans love to look for something distinctive.

I went through each of the releases for summer 2022 in Caribbean, Alaska and Europe to find the top 5 Royal Caribbean cruises worth taking a look at if you want something special from the rest of the cruises.

Bermuda cruises from Florida

Traditionally, if you wanted to go on a cruise to Bermuda, you had to sail from the Northeast United States.  In summer 2022, Royal Caribbean will offer cruises to Bermuda from Florida.

Select sailings of Mariner of the Seas from Port Canaveral will offer 8-night sailings to Bermuda, which include two days in Kings Wharf, before heading to Nassau for a late night stay and then a full day at Perfect Day at CocoCay.

There are six of these Bermuda cruises available to book between May and October 2022.

Read moreRoyal Caribbean will finally offer cruises to Bermuda from Florida

Double glacier sailings

Serenade of the Seas is no stranger to offering cruises to Alaska, but in 2022 she will offer a 7-night Multi Glacier Experience cruise.

Basically, Royal Caribbean is introducing new itineraries that showcase twice the glaciers for one sailing.

Serenade of the Seas will sail roundtrip cruises from Vancouver with an itinerary that features both the Endicott Arm and Dawes Glacier, and the Hubbard Glacier, the largest tidewater glacier in North America.

If that is not enough Alaska for you, you can always extend your stay with Royal Caribbean’s signature CruiseTours, a series of 2- to 6-night pre- or post-cruise land tours led by local experts.

Read moreHow to choose the right Alaska cruise itinerary

12-night Arctic Circle sailing

If you are looking for the combination of different sort of cruise and a European getaway, then check out the Arctic Circle cruises on Jewel of the Seas.

In June 2022, Jewel of the Seas will offer a pair of 12-night cruises to as far north as Royal Caribbean typically goes.  These sailings sail up the coast of Norway and proceed briefly into the Arctic Circle.

Read moreRoyal Caribbean releases new Europe summer 2022 cruises to book

Holy land cruises

Cruises to Israel are a rarity for Royal Caribbean, and in 2022 you can visit holy sites and experience Israeli culture with new Odyssey of the Seas cruises to the middle east.

Odyssey of the Seas will return to Rome in summer 2022 to offer 12-night Holy Land sailings.

These cruises will visit Haifa and Jerusalem, Israel. New in 2022, Holy Land itineraries will call on Limassol, Crete, a bustling city designated in its entirety as an UNESCO World Heritage Site.

Read more7 tips for a great Mediterranean cruise

Oasis of the Seas sailing from the northeast

While Oasis of the Seas highly anticipated arrival for summer cruises never materialized in 2020, she will give it another try in 2022.

During summer 2022, Oasis of the Seas will offer 7-night cruise vacations to Florida and The Bahamas from Cape Liberty in Bayonne, New Jersey.

Nearly every sailing on Oasis from the Big Apple will include a stop at Perfect Day at CocoCay.

For residents of the Northeast, having an Oasis Class ship sail from New Jersey makes for a very convenient option in their backyard.

Read moreRoyal Caribbean releases 2022 7-Night or Longer Caribbean sailings

7 things I wish more cruisers knew about going on a cruise

In:
04 Dec 2020
By: 
Matt Hochberg

Cruisers come in all manners, from first timers, to once a year cruisers, to top tier "once a month is not enough" cruisers. There is nothing wrong if you cannot tell your port from starboard, or do not recall the name of every single Royal Caribbean ship that ever existed.

Regardless of your experience, going on a cruise should be a fun, relaxing, and enjoyable vacation that delivers the "wow" that Royal Caribbean is so fond of marketing.

Here are 7 suggestions I have for anyone going on a cruise that wants to enjoy their cruise to its fullest.

New doesn't always means better

Royal Caribbean's newest cruise ships are amazing pieces of engineering and entertainment.  New ships captivate our attention with all of the "I can't believe they put it on a cruise ship" features, along with beautiful designs.

While new ships look amazing, they are not the end-all be-all of what makes for a good cruise ship, and you should not force yourself to book only new ships.

Existing ships offer a ton of great things to do onboard (after all, they used to be the new ship too).  More importantly, they offer a great cruise at a much lower cost than a brand new ship. 

Even a ship that is a few years old is going likely cost less than the newest ship.

In addition, the existing Freedom, Voyager or Radiance Class ships offer a different kind of cruise experience than the newest ships on the block. Cruising is more than just how many thrill attractions you can squeeze into one sailing. Royal Caribbean has always done a good job of mixing innovation with classics, and you will not be bored on older ships.

The key is to figure out what you are looking for in a cruise, and what features you must have onboard and then choose the right vessel for your vacation. Looking only for the newest ship will not necessarily guarantee anything but a higher price tag.

Read moreWhy you shouldn't avoid older and smaller cruise ships

How much time a good travel agent can save

Outside of cruises, the role of travel agents has diminished, but they are still so useful when booking a cruise.

First and foremost, not all travel agents are the same and there is a clear distinction between a travel agent and a good travel agent. Rely on others to provide recommendations, but embrace the good agents for all the time and money they will save you.

After someone realizes travel agents still exist, the next thing they will likely want to know is why they cannot just book a cruise directly with the cruise line.

Using a good travel agent is more than just putting your credit card down for a booking.  It is about being your advocate all along the way, from figuring out the best sailing and stateroom option, to finding the lowest price, to being available when changes or a problem occur.

Anyone that is new to cruising will find travel agents very helpful in answering questions and figuring out the best choices. Established cruisers will save so much time with a travel agent that helps them out when issues occur.

The bottom line is finding and using a good travel agent will free you up to do other things and cost you nothing extra. 

Read moreTop things you didn't know travel agents can do for your cruise vacation

You should get a passport

Americans can cruise from the United States on a closed-loop cruise without a passport, but you absolutely should get one.

Yes, a passport will cost you money and require some time to fill out the application, get a photo, and get it processed, but it makes cruising easier and more reliable.

Having a passport means the cruise check-in and disembarkation process significantly easier and will speed up both.

Moreover, if you were ever stuck outside the country, having a passport makes getting home as simple as buying a plane ticket. Being stranded outside the country without a passport is a trying process, at best.

Do yourself a favor and get a passport before your cruise to ensure as smooth a process as possible.

Read moreDo you need a passport for a cruise?

Say something if there's a problem

A really common mistake I see is someone on a cruise runs into some sort of a problem that impacts their enjoyment of the cruise and does not say something to a crew member about it.

Whether it is a malfunction in the cabin, accident onboard, disagreement with a crew member, or anything else that stops you in your tracks, problems should be addressed onboard and not after the cruise.

I know that feeling of not wanting be a bother, but Royal Caribbean wants you to have a great experience, and problems should be identified so they can be fixed.

A classic example is slow service in a dining room, where a waiter may be handling too many tables or a kitchen delay slows everything down. Asking to speak to the head waiter to alert them that there is a problem is a helpful way to get the situation resolved quicker.

If you have a billing discrepancy on your bill, speak to Guest Relations on the ship. If something is not working properly in your cabin, alert your stateroom attendant.

Read moreThe top crew members to find if you have a problem onboard your cruise

Be as flexible as possible during a cruise

Sometimes things do not go your way, and bad luck can be experienced even on a cruise ship.

Getting frustrated, or even having a meltdown in front of family and strangers, happens to the best of us.  We are all humans, and we all have our tipping point, so occasionally something occurs that triggers someone and that leads to a few minutes we regret later.

One of the best pieces of cruise advice is to try to be as flexible as possible. You cannot control everything that occurs, and sometimes you just run into bad luck.

The key is not letting this incident ruin the rest of your day or cruise. We all experience frustration, but try to remember the classic mantra of don't worry, be happy.

Read moreHow to plan a cruise vacation with maximum flexibility

Always book refundable cruise fare

No matter which cruise you book, be sure to choose a refundable deposit instead of a non-refundable deposit.

While you may save some money with a non-refundable deposit, the inflexibility and change fees that come with those fares make it undesirable.

If you want the easiest way to cancel and get your money back (not just a future cruise credit), then a refundable cruise deposit is the way to go. While some categories of rooms do not offer refundable deposits (i.e. suites), the vast majority of rooms available to book will have the choice of refundable or non-refundable cruise fare.

I always thought refundable cruise fare was the right choice in the past, but with so much uncertainty, refundable cruise fares are now a must-do.

Read moreFive lessons I've learned from all these cancelled cruises

Change is not a bad thing

In general, humans do not love change because it disrupts what we are accustomed to, however, change in the cruise industry is inevitable and we should embrace it.

Royal Caribbean cruises have been evolving since the company began operations more than 50 years ago. Whether it was introducing the first mega ship, adding a rock wall to a cruise ship, building the largest ships in the world, or changing the size of the ship name on the side of a vessel, change always irks some in the beginning, but we get used to it.

As cruise fans, we began cruising because of how cruises were, and the changes that have come since are attempts to build upon and improve the experience. One person's "wow" is another person's "why did they change it". 

Royal Caribbean Group Chairman and CEO Richard Fain talked earlier this year about how change is always happening, and it served as a good reminder that nothing in cruises ever stays the same forever, "The only constant is change. We don't know how the future is going to unfold."

"When we design our ships, we talk about a design formula of one third tradition, one third evolution and one third revolution. That formula's worked pretty well for us...It doesn't stick us in the past, but it isn't a new normal."

While there is the occasional change that ends up being a mistake, most of the time Royal Caribbean gets it right and embracing the change makes for a smoother and more enjoyable journey.

Read moreThe most important changes you should know about Royal Caribbean's new health protocols

Royal Caribbean wants Australians to give up their tortoiseshell products

In:
04 Dec 2020
By: 
Matt Hochberg

Are you an Australian that has tortoiseshell products? You can do your part to save the Hawksbill Turtle by giving them up.

Royal Caribbean Australia is parterning with the WWF and Australian Museum in a new campaign that seeks to save the Hawksbill Turtle by asking Australians to give up their tortoiseshell products so vulnerable populations can be traced through extracted DNA.

The new effort is called "Surrender Your Shell", which hopes to use cutting-edge technology to extract DNA from products to track the illegal trade of tortoiseshell.

Researchers will use this DNA to trace tortoiseshell products back to the turtles’ nesting beach and develop a database or “ShellBank” for the first time in the Asia-Pacific. This information will help identify vulnerable turtle populations, so WWF-Australia can work with local communities, governments and the tourism industry to improve turtle protection.

In order to facilitate this effort, the Australian Government has introduced a six month period of leniancy where Australians can send historically purchased tortoiseshell products to WWF-Australia, along with details of where and when they were purchased, without the risk of facing prosecution.

To participate, Australians just need to track down any tortoiseshell products they’ve collected, or been gifted, over the years.

Real tortoiseshell items are brown, orange, amber and yellow in colour and feature irregular patterns.

If people suspect a product is real, they can take the following steps to support the project:

  1. Visit www.wwf.org.au/surrenderyourshell to enter your details, including when and where the item was purchased, to retrieve a unique identification number. 
  2. Attach the unique identification number to your tortoiseshell product, package appropriately and either post through the Australia Post eParcel Returns portal or visit a Post Office with your surrendered tortoiseshell and post to WWF-Australia.
  3. Ensure you post your item between 1 December 2020 and 1 June 2021.

The first 100 items sent through the Australia Post eParcel Returns portal will be paid for by WWF-Australia.

“We’re proud to support the crusade to save this precious species, and to raise awareness with Australians, and our guests, on the part they can play in bringing these turtles back from the brink,” says Gavin Smith, Royal Caribbean International VP and managing director, AUNZ. “The ocean is our lifeblood and we are committed to preserving it — through our own innovation, our Save the Waves programme, and through important collaborations like “Surrender Your Shell.” 

It is estimated nearly 9 million hawksbill turtles have been traded for their distinctive shells over the past 150 years, bringing the species close to extinction. The Pacific Ocean's population has declined by more than 75% and now just 4,800 breeding female hawksbills are thought to survive.