5 Costly lessons learned on a cruise (and how to avoid them!)

In:
22 Jun 2020
By: 
Matt Hochberg

The proverb, "Experience is The Best Teacher" holds true even on cruises, because there are a few mistakes that could cost you a lot of money.

Going on vacation means spending money to splurge and enjoy yourself, but it does not have to mean wasting money. There are plenty of first-time cruise mistakes to avoid, and a few of them could really cost you in the long run.

Here are the top five mistakes not to make on your Royal Caribbean cruise, which will cost you if you were to make them!

Leaving your cell phone on

One of the most common mistakes is guests who leave their cellphone antenna on while on a cruise.

If you leave your cellphone active while on a cruise ship, it can connect to the ship's cell phone antenna while at sea, or to a local network at one of the ports you are visiting. Nearly every cell phone plan calls this "roaming", and that means you pay a hefty price for placing calls, sending texts and using data.

Every so often there is a horror story that makes its way around the internet of someone who left their phone up and racked up thousands of dollars in roaming charges.

To avoid this mistake, simply put your phone into airplane mode once you get onboard on the first day. Airplane mode will disable your phone's antenna and prevent it from connecting to any network.

You can still use apps and other functions of your phone while in airplane mode, including connecting to WiFi

Once the cruise is over, you can disable airplane mode to instantly return to normal service, and no giant bill waiting for you at home.

Booking non-refundable cruise fare

There will be some readers who may disagree with me, but I think booking non-refundable cruise fare is a mistake waiting to happen, especially for first-time cruisers.

Other than certain stateroom categories that can only be booked as non-refundable (such as suites), guests have the choice at the time of booking to make a refundable or non-refundable deposit.

Non-refundable cruise fare will usually save $100-200 or so compared to booking refundable cruise fare, but non-refundable cruise fare comes with penalty charges if you want to cancel, or move your reservation to a different ship or sail date.

While it can be tempting to book non-refundable cruise fare to save a little off the top of your vacation cost, I think the flexibility refundable cruise fare offers is worth the extra cost.

By booking refundable cruise fare, you can cancel without penalty prior to final payment date, and/or change ships or sail dates without incurring a $100 per person penalty per change.

Cruises are typically booked many months in advance, and situations change a lot these days that can greatly alter the parameters of the vacation you envisioned.

A great example of this issue recently occured when Royal Caribbean announced Allure of the Seas would not sail from Galveston in 2021 and initially, guests could not get a refund if they did not want to sail on Liberty of the Seas instead. Many readers were upset because changing ships or cancelling would have incurred a fee due to their non-refundable cruise fare. 

While Royal Caribbean did eventually offer more choices in this situation, it stands as a cautionary tale, and prime example of why I prefer to book refundable cruise fare. You just never know.

Waiting to buy add-ons on the ship

If you wait to purchase drink packages, shore excursions, restaurant reservations or spa appointments onboard your Royal Caribbean ship, you are wasting money.

Royal Caribbean offers pre-cruise discounts in the months leading up to its cruises and these discounts are significant enough to make it well worth your time to pre-book instead of waiting to buy it on the ship.

Royal Caribbean will run sales periodically that lower the cost on many of these add-ons, making it even more lucrative to pre-book.

In order to pre-book any add-on, you simply need to log onto Royal Caribbean's Cruise Planner site and follow the easy-to-follow steps for reserving it for you.

Not only will pre-purchasing save you money compared to onboard prices, it will also save you time from waiting to purchase them. That means more time relaxing and having fun onboard.

Not bringing your own wine onboard

Love wine? Me too, so if you are not bringing two bottles of wine onboard your cruise, you're either missing out by not drinking or overpaying for wine that you could have gotten at retail prices at home.

While Royal Caribbean does not allow guests to bring alcoholic beverages on its ships, it does allow up to two 750ml bottles of wine to be brought onboard its ships.

Not only will bringing your own wine cost you less than buying similar bottles on the ship, it also helps keep your alcohol budget lower!

You have to bring it with you on embarkation day and keep it in your carry-on luggage, but you are free to drink it anywhere on the ship.

If you choose to drink the wine at a bar, restaurant or lounge, you may be subject to a corkage fee, but in my experience, the corkage fee is rarely enforced.

Art auctions

Art auctions remain a fixture on Royal Caribbean ships, but they can go from "fun diversion" to "expensive reminder" very quickly.

Unfortunately, art auctions have a pretty bad reputation on all cruise lines because the valuations, delays in shipping and add-on costs for framing and shipping muddle any perceived value from the artwork itself. Not to mention the fact the piece you bid on, is not something you just take home with you.

My recommendation is avoid art auctions all together, but if you do go inside, be aware of what you are bidding on, and keep prices and valuations as an opinion, and not fact. I think you are better off buying your art elsewhere, and spending that art auction money on something else onboard.

Your advice

Do you agree with our list? Is there an expensive cruise mistake to avoid that you would add? Let us know in the comments your experiences!

Royal Caribbean subsidary Pullmantur Cruises to be reorganized

In:
22 Jun 2020
By: 
Matt Hochberg

Pullamntur Cruises, which Royal Caribbean Cruises Ltd owns 49% of, has filed for reorganization on Monday due to the impact of being shutdown during the current pandemic.

Pullmantur's board of directors make the decision following the "unprecedented impact" made the decision necessary.

In addition, Pullmantur has cancelled all of its cruises through November 15, 2020. One option that will be offered to guests booked on affected sailings is the option to sail on other RCL brands including Royal Caribbean International and Celebrity Cruises.

The reorganization has been filed under the terms of Spanish insolvency laws.

Two former Royal Caribbean ships sail in Pullmantur's fleet, Monarch of the Seas and Sovereign of the Seas. Pullmantur indicated that all three of its cruise ships are staffed at minimum maintenance levels, and it will ensure the crew's safe return home.

In October 2019, Royal Caribbean announced Grandeur of the Seas would be transferred to Pullmantur. It is unclear if that plan will change due to this announcement.

Spotted: Royal Caribbean offers water cans instead of water bottles

In:
22 Jun 2020
By: 
Matt Hochberg

Royal Caribbean has offered guests for years the option to pre-book a select amount of water to be delivered to their cabin, and now the cruise line has changed that option from bottled water to canned water.

The cruise line's Cruise Planner site, which allows guests to pre-book select add-ons, lists the Dasani Water package that comes in environmentally-friendly cans that are easy to recycle and made of over 70% recycled aluminum. Aluminum is recycled more easily than plastic.

Guests can choose between a package of 12 or 24 Dasani 16-oz. (475 ml.) cans.

More eco-friendly options trend

Norwegian Cruise Line made headlines in 2019 when it announced the Norwegian Encore would offer no plastic bottles to guests onboard.

Instead, it carried a carton-based water product made by Just Water.

NCL's change was part of a cruise line goal to eliminate single-use plastics across the fleet by 2020.

Royal Caribbean took its first step in 2018 when it announced that beginning in 2019 plastic straws and stirrers would be replaced by Forest Stewardship Council-certified paper straws, wood stirrers and bamboo garnish pickers.

In the company's original announcement to eliminate single-use plastics across its fleet, it aimed to focus on other single-use plastics such as condiment packets, cups, and bags.  The overall plan to be completed in phases by 2020.

Royal Caribbean Post Round-Up: June 21, 2020

In:
21 Jun 2020
By: 
Matt Hochberg

Happy Sunday! I would like to wish all the dads out there a very Happy Father’s Day! Hope you get to have a relaxing and fun-filled day with your family!

Now it’s time to sit back, relax, and catch up on all the latest Royal Caribbean news!

The big news this week is the apparent extension of cruise cancellations from U.S. ports through September 15, 2020.

The Cruise Lines International Association made the announcement that its member lines will voluntarily extend the suspension of U.S. cruise passenger operations until September 15, 2020.

Royal Caribbean has not announced the change on their end, but the cruise line has already taken down those likely cancelled sailings from its website.

Royal Caribbean posted on their website it will share more details about this announcement with guests early next week.

Royal Caribbean News

Royal Caribbean Blog Podcast

The 359th episode of the Royal Caribbean Blog Podcast is now available, featuring Pippa's story of taking her kids on their first cruise

The transition from cruising as adults to cruising with kids is always significant, and Pippa shares the story of when she took her kids on their first cruise and what her experience was like.

Please feel free to subscribe via iTunes or RSS, and head over to rate and review the podcast on iTunes if you can! 

Richard Fain speaks out on racism & cruises starting up

Royal Caribbean Cruises Ltd. Chairman & CEO Richard Fain posted a new video this week, talking about what his cruise line is doing behind-the-scenes to ensure cruise ships are safe, as well as comment on the George Floyd death.

From his home in South Florida, Mr. Fain started out talking about Royal Caribbean's commitment to working with government authorities in crafting a safe and balanced approach to returning to service. 

In addition, Mr. Fain took time to address the issue of racism, and how important it is for everyone to start conversations on this topic and address the challenges, with the hope it leads to real change.

Royal Caribbean removes all summer sailings except for Asia from its website

In:
20 Jun 2020
By: 
Matt Hochberg

While Royal Caribbean has not formally announced it will cancel cruises through September 15, it has begun taking steps to prepare for what seems like an inevitable announcement by removing the sailings from its website. 

On Friday, the Cruise Lines International Association (CLIA) trade group announced its member cruise lines would extend its voluntary cruise suspension and cancel all cruises from U.S. ports until September 15, 2020.

The news came as a surprise to many, especially since it came from CLIA before the cruise lines announced it. As expected, many cruisers immediately began contacting Royal Caribbean for confirmation.  While there has not been an announcement, it looks like the cruise line is beginning to take steps to that end.

Visitors to Royal Caribbean's website will find all of the cruise line's sailings have been removed for booking between August 1 - September 15, 2020, except for cruises sailing from Asia.

The only sailings available to book in July or August 2020 are from Beijing (Tiankin) and Shanghai (Baoshan), China.

Royal Caribbean took a similar measure in May 2020, when it pulled Alaska and Canada cruises from its website following an announcement from Canada that its borders would remain closed to cruise ships.

No announcement yet

While the update to booking cruises in July and August seems to be the proverbial nail in the coffin for those cruises, Royal Caribbean has not informed guests booked on affected sailings their vacations are cancelled, nor have they corroborated CLIA's announcement.

Royal Caribbean did post on their Health and Travel alerts section this note that a formal announcement is forthcoming.

CLIA has announced the voluntarily suspension of U.S. cruise operations until September 15. We will share more details about this announcement with our guests early next week.

Officially, Royal Caribbean's date of return remains August 1, 2020, but CLIA's announcement and Royal Caribbean's promise of an update next week seems to indicate it is a mere formality before more cruises are officially cancelled.

What should you do if you have a cruise booked?

If you have a cruise booked in August or early September, you should hold on and wait for the formal announcement from Royal Caribbean.

Contacting your travel agent or calling Royal Caribbean this weekend to cancel will not garner you the full options available once Royal Caribbean makes the announcement. Namely, you will miss out on bonus Future Cruise Credit, or the opportunity to get a full refund.

When Royal Caribbean cancels a cruise, they will notify guests and their travel agents directly. Of course, I will be sure to share that news on this blog as well.

You can expect at the very least an email to the reservation holder, as well as the travel agent to inform them of the cruise cancelation, as well as refund options. 

In short, until Royal Caribbean cancels your cruise, you have less lucrative options to consider, and should wait for the cruise line to notify you that the sailing is cancelled.

More information

CLIA announces cruise lines will extend U.S. cruise suspension through September 15

In:
19 Jun 2020
By: 
Matt Hochberg

The Cruise Lines International Association (CLIA) trade group announced on Friday that its member cruise lines will extend its voluntary cruise suspension and cancel all cruises from U.S. ports until September 15, 2020.

A statement was issued by CLIA President & CEO Kelly Craighead that the CLIA Global Board of Directors voted to extend the suspension.

Earlier today, the Global Board of Directors voted to voluntarily extend the suspension of U.S. cruise passenger operations until 15 September 2020 for all ships that are subject to the CDC's current No Sail Order (vessels with the capacity to carry 250 or more). We will continually evaluate the evolving situation and make a determination as to whether a further extension is necessary. 

CLIA represents cruise lines, including  Royal Caribbean, Carnival Corp. and Norwegian Cruise Line.

At the posting of this announcement, Royal Caribbean has not issued any statement to corroborate CLIA's announcement. 

Prior to this announcement, Royal Caribbean had August 1, 2020 as its intended date of resuming service (except for China, which could begin in July).

Earlier this week, Norwegian Cruise Line made the announcement it would cancel sailings, but Royal Caribbean said it had not made any decision yet.

CLIA issued a similiar statement on March 14 when the global cruise suspension went into effect for the first time.

"Due to the ongoing situation within the U.S. related to COVID-19, CLIA member cruise lines have decided to voluntarily extend the period of suspended passenger operations.  The current No Sail Order issued by the U.S. Centers for Disease Control and Prevention (CDC) will expire on 24 July, and although we had hoped that cruise activity could resume as soon as possible after that date, it is increasingly clear that more time will be needed to resolve barriers to resumption in the United States."

CLIA hopes this additional time without sailings will provide opportunity to "consult with the CDC on measures that will be appropriate for the eventual resumption of cruise operations."

This voluntary suspension applies to all CLIA members to which the No Sail Order applied (vessels with capacity to carry 250 persons or more). CLIA member cruise lines will continually evaluate the evolving situation and make a determination as to whether a further extension is necessary.

Cruise lines being singled out?

Today's announcement by CLIA specifically mentions the U.S. Centers for Disease Control and Prevention (CDC) as playing a key role in the decision and ability of cruise lines to resume cruises again. While cruise ships are waiting for permisison to resume operations, other aspects of travel has reopened.

At least one Wall Street analyst publicly commented that an bias may exist within the U.S. Government that has prevented cruise lines from restarting. 

Despite cruise ships facing government restrictions, casinos, theme parks, movie theaters and many other "high risk" businesses have not only resumed operations, but faced little to no Federal government oversight.

On Tuesday, the CDC updated its website and stated they do not have enough information to say when it will be safe to resume sailing with passengers.

Royal Caribbean's Summer Cyber Sale offers up to $350 bonus instant savings

In:
19 Jun 2020
By: 
Matt Hochberg

Royal Caribbean is kicking off summer with its Summer Cyber Sale, which offers 60% off second guest, kids sail free and up to $350 off 2021 sailings.

The Summer Cyber Sale applies to new bookings made between June 19 – June 23, 2020 and is valid on select sailings departing on or after August 1, 2020.

It includes:

60% savings off the price of cruise fare of the second guest booked in the same stateroom as first, full-fare paying guest. BOGO60 also provides 30% cruise fare savings for third guests and higher booked in the same stateroom as the first two qualifying guests.

Kids Sail Free provides free cruise fare for 3rd guests and higher who are 12 years old or younger as of cruise departure date, booked in the same stateroom as the first two qualifying guests in a triple or quad-occupancy stateroom.

Kids Sail Free applies to select 4-night or longer Alaska, Bahamas, Bermuda, Canada, Caribbean, CaribNE, Coastal, Europe, Hawaii, Repositioning and all 2020 Serenade of the Seas sailings departing between September 1, 2020 – December 17, 2020 and January 8, 2021 – May 17, 2021.

Offer excludes 2020 Thanksgiving sailings (Sailings between November 21 - 28, 2020), 2021 President’s Day Sailings (Sailings between February 12 – 15, 2021), and 2021 Spring Break and Easter sailings (Sailings between March 13 – April 4, 2021). Taxes, fees, and port expenses are additional and apply to all guests.

2021 Kicker Sale offers instant savings of up to $150 USD per stateroom on select sailings departing between January 1 – December 31, 2021. Savings amount determined by category booked and sailing length:

  • Sailings 5 nights or less, $25 savings for Interior and Ocean View, $50 for Balconies and $75 for Suites
  • Sailings 6 nights or longer, $50 savings for Interior and Ocean View, $75 for Balconies and $150 for Suites

Summer Cyber Sale offers instant savings of up to $200 USD per stateroom on select sailings departing on or after August 1, 2020. Savings amount determined by category booked and sailing length:

  • Sailings 5 nights or less, $25 savings for Interior and Ocean View, $75 for Balconies and $75 for Suites
  • Sailings 6 nights or longer, $50 savings for Interior and Ocean View, $100 for Balconies and $200 for Suites

BOGO60, Kids Sail Free and 2021 Kicker are combinable with each other as well with promotional OBCs, NextCruise offers, instant savings, restricted discounts (for example, Seniors, Residents, Military), Promo Code driven offers, Free Upgrades, Crown and Anchor discounts and Shareholder Benefits. Summer Cyber Sale is combinable with BOGO60, Kids Sail Free and 2021 Kicker as well as with promotional OBCs, NextCruise offers, Instant Savings, restricted discounts (for example, Seniors, Residents, Military), Promo Code driven offers, Free Upgrades, and Shareholder Benefits, but not combinable with Crown and Anchor discounts.  Offer are not combinable with any other offer or promotion, including, but not limited to, Standard Group, Interline, Travel Agent, Travel Agent Friends and Family, Weekly Sales Events, and Net Rates.  Promo Code driven offers are based on select ships and sail dates and must be applied at time of booking; limit one promo code per booking.

Offer available to residents of United States, Canada, Puerto Rico, and select countries in the Caribbean. 

Royal Caribbean releases Allure of the Seas winter 2021-2022 sailings from Fort Lauderdale

In:
18 Jun 2020
By: 
Matt Hochberg

A week after Royal Caribbean revealed Allure of the Seas would sail from Port Everglades instead of Galveston in winter 2021-2022, the cruise line has put the new sailings on sale.

The cruise line announced that a delay in building its new cruise terminal meant Allure of the Seas would be unable to sail from Galveston, as the old terminal is incapable of supporting an Oasis Class ship.

The first Allure of the Seas sailing from Port Everglades will take place on November 8, 2021.

Allure of the Seas will offer Western and Eastern Caribbean sailings, including visits to Puerto Plata, Dominican Republic. 

There are a variety of sailings offered, including 4-, 6-, 8-, 7- and 9- night sailings.

Prior to Allure's winter 2021-2022 season, Allure of the Seas will start out in Miami, then transition to Port Canaveral and then remain there until she moves to Port Everglades.

In late March, Royal Caribbean proposed delaying the new cruise terminal in Galveston by a year due to the global crisis. Neither the Port nor Royal Caribbean wanted to cancel the contract and felt the best option was the one year delay.

The new target completion date for the terminal is September 1, 2022.

Liberty of the Seas will take the place of Liberty of the Seas in Galveston until the new terminal is complete.

Guests with Allure cruises from Galveston

In the case someone had a cruise booked on Allure of the Seas from Galveston, Royal Caribbean has provided a few options for these passengers.

  • Original cruise fare paid for Allure of the Seas will be price protected at the original cruise fare rate or reduced to the current cruise fare rate (whichever is lower). This excludes taxes, fees, gratuities, and other non-cruise fare items.
    • Guests who were already paid in full and qualify for a cruise fare rate decrease will be provided with a refund if there is any difference in pricing. You can expect to receive your refund to your original form of payment 45 days after you submit your refund request. Kindly note, refund times may vary depending on your financial institution.
  • Royal Caribbean is also waiving any non-refundable deposit change fees associated with the move.
  • Please know, if you weren't previously booked on a holiday sailing (Christmas, New Year's, and Easter), sailings during that timeframe are excluded from your options.
  • Lastly, if you opted into the Cruise with Confidence 100% Future Cruise Credit prior to this email, you will be able to take advantage of this new offer.

Guests have until July 7, 2020 to take advantage of this offer. If nothing is changed by July 7, 2020, Royal Caribbean will automatically keep that reservation booked on Liberty of the Seas.

Royal Caribbean moves summer 2021 cruises from Venice to Ravenna

In:
18 Jun 2020
By: 
Matt Hochberg

Royal Caribbean has sent letters to guests booked on sailings from Venice, Italy in summer 2021 that their cruise will now depart from nearby Ravenna, Italy.

Citing "increased concerns regarding the future of cruising in Venice", emails sent to travel agents and guests booked on Rhapsody of the Seas sailings that depart from Venice in 2021 an update that the cruises will now depart and end in Ravenna.

"There have been increased concerns regarding the future of cruising in Venice, Italy due to port congestion and the ability to control port traffic. And, while it's not yet clear how cruise operations will be affected there, it's important to us that we continue to do everything we can to provide you with a great experience and plan ahead, whenever possible."

"As a result, instead of Venice, we've changed our departure and arrival ports to Ravenna, Italy - a city located just a couple hours south of our original cruise port. We're terribly sorry for any inconvenience caused by this change. However, to ensure you have the smoothest experience possible and that you still get to experience Venice as planned - we're providing complimentary shuttle services before and after your sailing."

Guests who already purchased airfare will be able to take advantage of complimentary shuttle services both before and after your sailing. Guests an optionally purchase transfers leaving directly from the airport or pier. The trip will take us around 2 ½ hours, depending on local traffic.

On embarkation day, the complimentary shuttles will be waiting at the Arrivals area of the Venice Marco Polo Airport. 

Once the cruise is over, after collecting luggage, guests proceed to Customs and then will be directed to board either a complimentary shuttle bus headed to the Venice Marco Polo Airport, or to board a pre-purchased transfer headed directly to the next destination. 

Future of cruises from Venice

There has been speculation and discussion of banning or limiting cruise ships from Venice for years.

In late 2019, an accident involving a MSC Cruise ship in Venice sparked a new backlash against cruise ships. 

While policies have not shifted, Royal Caribbean decided to make the proactive change to guard against the possibility of a new ordinance or prohibition.

Royal Caribbean Chairman issues update on returning to service and speaks out on racism

In:
18 Jun 2020
By: 
Matt Hochberg

Royal Caribbean Cruises Ltd. Chairman & CEO Richard Fain published a new video update to travel advisors that comments on what the cruise giant is doing to return to service, as well as touching on the senseless death of George Floyd and the issue of racism.

Mr. Fain has produced a series of videos from his home in South Florida, speaking to travel advisors about what the cruise line is doing during this global cruise suspension, and words of encouragement to the travel agent community.

Returning to service

Mr. Fain began his talk reiterating Royal Caribbean's commitment to working with government authorities in crafting a safe and balanced approach to returning to service. There were no specifics shared, but he talked about the guidance from a Blue Ribbon panel of experts to guide their return.

"We are working to make sure we are doing it properly, and that we're working to do it quickly. On the question of doing it properly. I've been unequivocal that we will raise the bar on all our health and safety protocols. Our industry has long had some of the highest hygiene and health procedures on planet Earth. But in a COVID-19 world, we need to do even better, and we are determined that we will do so."

"And on the question of doing it fast, we're working as diligently as we know how. Our operations will start small and they will start carefully, but we will start as soon as we and the relevant authorities are satisfied that all the appropriate health processes and procedures are in place."

"We've established a blue ribbon panel made up of some of the most knowledgeable and experienced people in the world. These are leading experts in all the relevant fields, including epidemiology, infectious diseases, public policy and regulation, engineering and general health safety. They really are the best of the best. We think they will help us with a faster and more comprehensive analysis and we will be announcing more about this in the near future."

Racism

Towards the end of the video, Mr. Fain took time to speak out on the issue of racism and the impact of George Floyd's senseless death of George Floyd at the hands of the Minneapolis police.

Mr. Fain hoped this tragedy would spark an opportunity to implement real change in our society.

"The senseless death of George Floyd at the hands of the Minneapolis police has forced us all to confront the harsh reality that our country just hasn't made nearly the progress we thought we had, and that we need to have, in order to protect the lives and the rights of people of color. It's a time to listen to the experience of our friends and neighbors. It's a time to learn, and it is a time to act."

"We've started conversations about this topic with our employees at the Royal Caribbean Group, and some of those conversations are difficult. I hope you're having these same kind of conversations in your community as well. We have to have them, because we will get past this virus. But getting to a place of real change in the fight against racism will be an even longer and more difficult battle, nd we all need each other's help."

Royal Caribbean Cruises Ltd. was named by Forbes to the America's Best Employers for Diversity 2019 list.