Royal Caribbean Blog

Royal Caribbean has been forced to cancel a cruise due to the conflict in the region of the Red Sea.

Guests booked on the October 14, 2024 sailing of Anthem of the Seas were informed by Royal Caribbean that they have decided to cancel a Middle East cruise because of concerns for the ship's safety.

A rise of attacks since October 2023 on commercial ships in the southern Red Sea and Gulf of Aden by the Houthis has greatly impacted tourism in the area. This includes pirate activity and even drones to attack ships in the area.

There have been more than 60 recorded attacks so far, and the incidents have drawn a military response from a number of countries, including the United States.

"We have all been closely monitoring the unrest in the Red Sea and were hopeful everything would settle down. Unfortunately, due to security risks and with the safety of our guests and crew top of mind, we've made the difficult decision that Anthem of the Seas will instead have to transit around the southern tip of Africa."

Instead of sailing through the Suez Canal, Anthem of the Seas will sail without any passengers around Africa.

Anthem of the Seas was to sail through the Suez Canal as part of a repositioning from Southampton, UK to her new homeport in Singapore. It's not clear yet if any of the scheduled sailings from Singapore will be affected.

The cruise industry has had to reroute and cancel cruises as a result of violence in the area. 

"We're truly sorry for the impact that this has on your vacation plans," Royal Caribbean said in a statement to guests booked on the now cancelled cruise.

This isn't the first Royal Caribbean cruise to have changes made to avoid the Middle East.

Royal Caribbean announced its 9-month world cruise would be re-routed around Africa as well.  The original plan was for Serenade of the Seas to go through the Suez Canal in May. 

Instead of sailing through the Middle East, Serenade of the Seas will transit Africa and offer its guests an immersive tour of the continent. The 42-day route will visit a number of countries around Africa, including the Seychelles, South Africa, Namibia, Ghana, and Senegal.

Houthi attacks wrecking vacation plans

While cruises in the Middle East do not constitute a major region for sailings, it's certainly impacting many lines and people's vacations.

Attacks by the Iran-backed rebel group have prompted a military response, and the cruise industry has had to shift gears.

Royal Caribbean Group had already made changes to avoid the region when the Palestinians sparked a war with Israel on October 7. The ensuing conflict sparked the Houthis to launch their own attacks on interests in the region as a sign of support.

Carnival Corporation rerouted itineraries for 12 ships across seven brands for voyages scheduled to sail through the Red Sea through May.

This includes two world cruises on Princess cruise ships.

MSC Cruises cancelled three sailings in April to avoid the Red Sea. Instead of going through the Middle East, the MSC ships will sail with no passengers on board and go around Africa.

Some crew members stand out from the rest, especially one woman who makes a simple task a big deal.

If you’ve ever been on a Royal Caribbean cruise, you know going to the ship's buffet involves sanitizing your hands. Often the crew member repeats a friendly refrain (that has probably gotten stuck in your head).

“Washy washy before you yummy yummy!”

“No washy washy, no foody foody!”

The idea is to make a memorable way to remind guests what to do, and it's been in place for many years.

But one crew member in particular goes above and beyond when it comes to the “washy washy” job.

Stacian has gained a cult-like following for her washy-washy duties

Stacian is a crew member who works hard at making the Washy-Washy job fun and memorable. 

She has reportedly worked for Royal Caribbean for 22 years and has a total of 14 distinct costumes for her Washy Washy duties.

From a Minnie Mouse to a nurse's uniform, each outfit is completed with a hat or a sash that reads “Washy Washy.” You're going to quickly notice her if you're on her ship.

She greets guests with a huge smile, singing her own refrain of “Washy-Washy” to remind guests to clean their hands.

Her fun demeanor and unique outfits have garrned a following among cruise fans who make a point to stop and say hello if they see her.

A user on the Royal Caribbean Dining Facebook Page shared a post memorializing Stacian’s influence on her cruise. Over 300 people commented that they too had seen her on a ship and loved her energy.

“My favorite part about waking up on the Wonder of the Seas is knowing that I get to see Stacian,” Dana Meeks wrote.

“It never fails to put a big grin on my face.”

Hundreds of commenters resonated with the influence Stacian had during their cruise. 

“She is such a joy to see first thing in the morning!” Jackie Pellegrini Hamilton wrote. “[A] great way to start the day!”

The washy-washy crew members wake up early to greet guests entering the Windjammer, which opens at 7:00 A.M. for breakfast.

Often, these crew members will be the first smiling faces that guests see in the morning.

And many guests agreed that Stacian made their morning delightful.

Stacye Greer remembered Stacian as well, calling her “a Royal treasure.”

“She is great! So much fun.”

Cindy White Menser Bazzy commented, “She informed us that she creates all of her costumes and she is the one who started the washy-washy. We absolutely loved her.”

She makes the experience uniquely memorable

Each crew member that stands at the Windjammer entrance seems to have the freedom to give the task their own, fun twist: some play ukuleles, while I’ve seen others blast pop music through speakers while they sing along with a parody involving the “washy-washy” message.

However, you won’t find another Stacian on any other ship.

In addition to being credited with starting the “washy washy” job, she goes above and beyond to make the task brighter.

Wearing colorful costumes (that she makes herself) and greeting guests with high energy and a bright smile, she has garnered quite a fanbase.

Stacian is one such crew member who makes the job brighter by wearing fun, colorful costumes. She is also credited with starting the job, beginning the trend of brightly reminding guests to wash their hands. 

“She is fantastic! She sets the bar!”

“I always love the staff on Royal, but Stacian is the most memorable and brought the energy every day,” Jim Jarvie wrote.

Read more: 11 things you should never do at a cruise ship buffet

However, not everyone seems to enjoy the washy-washy experience. 

Sassafras Johnstone commented on the Facebook post, saying that the “washy-washy people are ridiculous.”

“We are not two years old. [It’s] so annoying. I think the job is demeaning to them as well.”

Some cruisers don’t like the music and singing outside the Windjammer, or feel offended at being reminded to wash their hands.

Why is hand hygiene important?

Washing your hands isn't just something to do at the buffet. It's one of the most important personal hygiene tasks you can do on a cruise ship.

No one wants to get sick, and washing your hands often minimizes the chances of getting sick from germs on the surface of something you touch. The best way to avoid spreading or catching germs is to wash your hands, especially before you eat or after using the restroom. It's also smart to wash your hands after touching a handrail, elevator button, or other high-touch surfaces.

Royal Caribbean ships have hand sanitizer available to use, but most health experts agree washing your hands is a superior strategy. Hand sanitizer is more than adequate when you're not near a sink. In the case of the Windjammer, many of the larger ships have hand washing stations as you enter the venue.

Hand-washing helps prevent the spread of disease, especially in a public, shared space like the Windjammer buffet.

One of my favorite cruise tips is to pack liquid soap to keep in your cabin bathroom to make washing your hands easier than using the provided bar soap.

Read more: 21 Cruise Cabin Essentials Everyone Should Pack

Cruise ships conclude one sailing and begin the next sailing on the same day, which means a lot has to happen to have the vessel, crew, and supplies ready in just a few hours.

Known as turnaround day, there are just a handful of hours in the morning and early afternoon to get everything ready while simultaneously ensuring passengers disembark so new ones can board.

The process is anything but simple, and involves a great deal of logistics from Royal Caribbean's headquarters, the ship, and the cruise terminal staff to make it all work seamlessly.

It's a fast-paced day of unloading, loading, stocking, preparing, and serving. All while ensuring the cruise ship passengers never notice any of it happening around them.

The disembarkation process

As a cruise ship returns to its homeport to complete its journey, the busy disembarkation process begins quite early in the morning.

Most cruise ships arrive at the terminal in the early hours of the morning, usually around 6 or 7am. The ship docks at the pier and then is required to file paperwork with the local authorities to allow the disembarkation process to begin.  A ship returning to port is no different than an airplane flying into an airport; the immigration and border patrol process needs to occur.

Once the ship is cleared, crew members begin working to get what's necessary off the ship and start prepping for the next sailing. Hundreds of crew members start turnaround day at 6:30 a.m., before guests onboard have even started disembarking.

Passengers can enjoy one final breakfast onboard and then must disembark the ship shortly thereafter. Royal Caribbean requires all guests to be out of their stateroom by 8am.

Read more: How long does it take to get off a cruise ship?

At the same time, passenger luggage is offloaded to the cruise terminal so that it can be retrieved later. Thousands of pieces of luggage will be taken by a crew of longshoremen from the ship to the terminal.

Luggage was collected the night before by housekeeping staff from the ship's hallways, and organized based on the tags guests used to indicate what time they would be disembarking.

In addition, the process of unloading waste begins.  Cruise ships have a sophisticated approach to managing where everything goes once people are done with it, from human waste to recycling to leftover food.

Read more: Where does the poop go on a cruise ship?

Royal Caribbean's ships have a designated waste and recycling center. There are separate teams to deal with each incoming recyclable: glass, cardboard, plastic, and metal.

The ship has an incinerator, as well as a compactor for processing plastic waste. The compactor crushes approximately 528 gallons of water bottles.

Once the ship returns to port, it can then transport plastic, aluminum, paper, and glass for recycling through a third party vendor.

Cleaning and maintenance

While the ship is being resupplied, other crew members are hard at work prepping the ship to look its best.

Every cabin on a ship is turned over at once, which begins as soon as the first guests disembark.  An army of crew members tackle the cabins to clean and sanitize the room for the next room. The thousands of cabins need to be ready for the next set of passengers by as soon as 1pm. The Oasis Class cabins have around 2,700 cabins each.

Dirty laundry is taken from the cabin to the laundry rooms below the ship's waterline so it can be sanitized for use again.  Meanwhile, clean linens, towels, and duvet covers are brought into the cabin to replace what was taken.

Not only do cabins need to be cleaned, but the rest of the ship too.

Public venues such as bars, restaurants, shops, and the pool deck are all reset accordingly.  Surfaces are wiped down, and dining facilities readied so they can be used again.

Depending on the circumstances, this is also when shoreside maintenance teams come aboard to repair and service various parts of the ship.  Similar to a race car pit stop, some work gets done on turnaround day if it requires supplies not onboard.  Every ship has a team of maintenance workers and engineers to keep things operating, but occasionally workers are needed to come onboard to do additional work.

Restocking and preparation

A Royal Caribbean cruise ship has to be supplied with just about everything passengers and crew will need for the duration of the cruise.  Some supplies are actually stocked for more than one sailing will need, in case there's a delay returning to port. 

Frozen items, such as prime rib or fish, are brough every two or three weeks. More than 10,000 rolls of toilet tissue, 1,000 new light bulbs, almost 2,000 pounds of coffee are typically brought onboard.

Read more: How over 6,000 people are served meals every day on the world's largest cruise ship

On turnaround day, trucks carrying 500 pallets of new inventory will arrive at the cruise terminal to be loaded.  In the case of Royal Caribbean's Oasis Class ships, about 600,000 pounds of food and beverages get loaded on the ship. And it all has to be loaded onto the ship in about 9 hours.

The supplies need to be perfectly planned for the next cruise so that there's enough of what the ship needs without having excess and not running out of anything at the same time. 

All of the new supplies get brought onboard on the ship's lowest deck, which is usually deck two. 

The chefs inspect all of the herbs, fresh fruits and vegetables, specially sourced meats, and other food items to ensure the best quality for our guests.

The embarkation process

While a cruise ship is still unloading waste and loading provisions, new guests are ready to start their Royal Caribbean vacation.

The final passengers are usually off the ship around 9:00am - 9:30am, and the embarkation process begins in earnest around 10:00am.

Once the local authorities clear the ship, new passengers are allowed to board and that means certain venues need to be ready for them as soon as they board. Bars, pools, and certain restaurants are open and ready for new passengers just a couple of hours since they waved goodbye to guests on the previous sailing.

One requirement of all new passengers is to complete the mandatory passenger safety drills, which is required by SOLAS (Safety of Life at Sea). This is an international maritime agreement that establishes all passengers know what to do in case of an emergency.

In the case of Royal Caribbean, the eMuster drill allows guests to watch a safety video on their mobile device and then report to their muster station so they know where it is.  A subset of crew members must staff the muster stations to be able to check guests in, ensure they understand what to do in the case of an emergency, and answer questions.

Read more: 15 Royal Caribbean boarding process tips for a fast embarkation

Back at the cruise terminal, luggage from new guests is brought onboard the ship to be delivered to passenger's cabin. Embarkation runs until about 3pm, so that means a steady stream of new passengers boarding and getting luggage on the ship.

Each piece of luggage needs to be screened to ensure there are no prohibited items. Any bag flagged by security in the security process is held back and the guest notified to come to security so the bag can be opened and inspected.

Read more: What can you not bring on a cruise

If there's no contraband in the luggage, it is then taken onto the ship and delivered.

A frenetic and well-planned day

It's no simple task to unload and load a cruise ship in just a few hours, but Royal Caribbean makes it look so easy considering how it's done every few days on every ship in the fleet.

Turnaround day ensures everyone and everything gets taken off the ship in a timely manner, and then subsequently getting ready for the next sailing. It's an exercise in extreme logistics, and the average cruiser has no idea how much goes into making it all work.

Crew members from officers to the lowest ranks work together to make such a complex operation run smoothly. The cruise line and all of its crew have to be really efficient every step of the way.

Cruise ships are often described as a small city, and it takes a great deal of effort to make it all work just right.

So you want to cruise with a friend, but can’t stop imagining everything that could go wrong.

Traveling with someone else can be awkward, or even disagreeable, without the right preparation.

You might be used to your own habits, but they can be jarring to someone who’s never shared a home or cabin with you before.

Maybe you prefer to sleep in a dark cabin late into the morning, while your friend jumps out of bed as soon as the sun rises.

When two people have different preferences or budgets for a vacation they’re both looking forward to, they’re likely to clash.

Whether you’re planning a trip with a friend, relative, or romantic partner, there are a host of things that could go wrong and create conflict.

Personal etiquette and communication are key to ensuring smooth sailing. 

After many cruises with friends and family, I’ve learned a few etiquette tips that help create harmony within a cruise cabin.

Here are the top mistakes you should avoid to prevent any awkward moments with the people you love.

1. Not splitting the beds

Did you know that you don’t have to share a bed?

Royal Caribbean staterooms have at least one bed that can be adjusted. You can either bring the beds together to create a Royal King or split them into two twin beds.

For friends who are sharing a cabin, but need some personal space, splitting the beds apart is a great hack.

You may have to request it beforehand or ask your stateroom attendant to help you move the beds apart, but it is worth it.

This ensures that you don’t have to argue over the pillows, blankets, or mattress space.

Anyone who loves their personal space will find that separate beds will go a long way toward improving the energy of their vacation.

For added privacy, be sure to use the provided curtains between spaces. 

If there are none, you can always create your own.

Read more: I tried the best inside cruise ship cabin hacks to see how well they worked

2. Forcing them to buy a drink package

The Royal Caribbean drink packages aren’t for everyone, so be sure that you discuss them beforehand with your cabin mate.

If you go ahead and purchase a deluxe drink package, every other adult in your stateroom is also required to buy one.

Royal Caribbean does not allow guests to share a drink package between multiple adults. 

Each adult of drinking age will be required to purchase one if one adult in their party does so.

This means that you shouldn’t just go ahead and purchase one without their agreement!

Not only is it expensive, but the drink package also works best for guests who are going to have 5-6 drinks a day on their cruise.

It doesn't work for every lifestyle, so be sure that you communicate beforehand about what you’d prefer.

Don’t leave one person stuck, required to purchase an expensive beverage package.

3. Keeping your budget a secret

One of the biggest blows to a trip with friends is the clash between personal budgets.

Some people might have been saving for years, ready to blow it all, while others are hoping they’ll only spend $100-200 on their trip.

When two different budgets collide, the fallout can be intense. 

I’ve heard horror stories: one friend complaining that the other is too worried about money to have any fun, while the other feels that they’re being inconsiderate and selfish.

To avoid a friendship breakup, discuss your budgets beforehand.

While you don’t need to have the exact same budget as your friend, having a similar level of planning and communication ensures that you can stay on the same page.

Having an open, honest conversation before even booking the cruise is the best way to meet in the middle on money.

I like to call my friends even before we start planning, and honestly let them know how much I’m hoping to spend on the cruise. 

Once they reciprocate, you both can come to a compromise and discuss your various priorities.

Honesty is really the best policy when it comes to spending on a cruise. Otherwise, resentment can quickly build up and destroy a relationship, not to mention a cruise vacation. 

4. Hogging the charging ports

Cruise ship staterooms, even on Royal Caribbean, are notorious for never having enough charging ports available.

Most cabins only have a couple sockets, located by the desk, and none by the beds at all.

And we live in a time where most people have multiple electronic devices to charge, from phones to laptops to cameras. 

If you’re not careful, one guest could start to hog all the charging space. 

To avoid fighting over the phone charger, plan ahead by bringing a cruise-safe power strip or a power bank.

Personally, I like to bring along a portable charge that I can charge every couple of days, and then use to power my devices in between.

Don’t be greedy! Make sure that everyone gets a chance to charge their devices.

Read more: What to bring on a Caribbean cruise? 23 essentials to pack

5. Denying yourself alone time

Not setting aside any time alone can be the most exhausting part of a cruise, especially for those of us who are introverts.

On a cruise, you’ll often travel with at least one other person, and come into contact with many other guests, bartenders, waiters, and tour guides.

If you’re not careful, you could go the whole length of the cruise without a single quiet moment alone.

And that social exhaustion can sneak up on you quickly, making a fun vacation feel more like a chore. 

To avoid turning into a cranky, antisocial mess, make sure you prioritize your alone time from the beginning.

Start your cruise by finding a few quiet spots onboard. I like to sit in Central Park, find a quiet hot tub, or chill at a dark bar alone.

If you need an excuse, bring along a book to read, or plan a quick phone call.

But it’s best if you can be honest with your travel buddy, and let them know whenever you need a quiet moment alone.

Chances are they’d be grateful for one, too.

6. Setting unrealistic expectations

Everyone dreams big for their first cruise. 

You may have hopes of huge parties, delicious food, incredible tours, and warm beaches.

But it’s important to set realistic expectations, both for yourself and with the people you’re traveling with.

For example, if you’ve selected to sail on a bigger ship, don’t expect to be delivered right to unique, smaller ports.

Or if you’re traveling with a homebody who prefers quiet evenings, don’t expect them to suddenly join you at every late-night event.

You can’t have everything, so set priorities of what’s most important to you, and release control of the rest.

Otherwise, you may accidentally build up a sense of disappointment and resentment, and end up ruining the cruise for yourself. 

Royal Caribbean has stopped all visits to its private destination of Labadee, Haiti due to violence and lawlessness in the country.

Labadee is the name of a beach area reserved exclusively for the use of Royal Caribbean ships and its passengers on a peninsula in northern Haiti.  It's walled off from the rest of the country and Royal Caribbean employs a private security force there.

Royal Caribbean has leased the 260-acre site since the 1980s, and it's 130 miles north of Port-au-Prince (about a six-and-a-half-hour drive) and has not been impacted by other periods of unrest in the country.

There news reports of violence and killings in and around the capital of the country, Port-au-Prince, due to gang activity.

In March, Royal Caribbean announced "in an abundance of caution" its cruise ships would halt visits while the cruise line monitors the safety of the situation.

Prioritizing the safety of its guests and crew members is why Royal Caribbean made the decision, as it does in any part of the world which faces geopolitical issues.

"Please know that the safety and comfort of our guests are always our highest priority. Our Global Security and Intel Team is closely monitoring the evolving situation in Haiti, and in an abundance of caution, we are temporarily making adjustments to sailings visiting Labadee," the cruise line announced.

As the summer 2024 cruise season approaches, many are wondering what is happening with scheduled visits to Labadee and what are the chances it will still occur.

Visits cancelled through September 2024

Royal Caribbean has cancelled all visits to Labadee in between April and September 2024.

"We have suspended all visits to Labadee fleetwide... and we continue to monitor the situation with our Global Security & Intelligence team," the company posted on their website in their latest update.

For sailings beyond September 2024, Royal Caribbean is monitoring the situation and will advise guests booked on cruises that have a scheduled stop to Labadee if something changes.

Usually these updates come in an email to passengers and travel agents in the weeks leading up to a cruise.

There is no set timeframe when a stop can be cancelled by, as the change could occur right up to the day the ship is scheduled to visit. We've seen emails go out much sooner than that, but it's important to note itineraries can change at any time.

Her is the official statement by Royal Caribbean:

We have suspended all visits to Labadee fleetwide through May 2024, and we continue to monitor the situation with our Global Security & Intelligence team. Please know that the safety and comfort of our guests are always our highest priority. We are committed to keeping you informed, and itinerary modifications are being communicated directly to guests ahead of their sailings. Please check back for any potential changes. Thank you for your understanding.

Factors influencing Royal Caribbean’s decision

While there has been no reported incidents of violence in Labadee, an abundance of caution seems to be the primary factor in cancelling calls to Labadee.

Royal Caribbean has a team at headquarters that monitors incidents that could impact their cruise ships.  From severe weather, to political situations, to economic factors, these are all taken into consideration when it comes to the safety of its guests, crew, and ships.

In March 2024, Royal Caribbean announced its first ever world cruise would bypass the Middle East due to unrest in the area of the Red Sea.

As the situation deteriorated there, Royal Caribbean took proactive action to change the sailing and move the ship elsewhere.

Where are Royal Caribbean ships are going instead of Labadee?

With Royal Caribbean ships getting re-routed away from Haiti, alternative ports of call are the first choice in trying to update an itinerary.

Each ship has its own replacement option, as choices of where a cruise ship can go instead depend on factors contingent on that day. That means a ship cannot just change where it goes arbitrarily. It's dependent on availability of an open port.

Some ships have gone to Grand Turk; Perfect Day at CocoCay; or Falmouth, Jamaica.

In other cases, the ship stays out at sea and a sea day replaces the visit.

There is no obligation or requirement for the cruise line to replace the scheduled port visit with another port. 

Happy weekend! I hope Spring is starting to arrive where you live.  Regardless of the weather, it is time to sit back, relax, and check out the latest in Royal Caribbean news!

Should you cruise to Europe in July? What about October?

Cruising to Europe is a bucket-list item for many.

But before you book that dream vacation, there are some important times to avoid sailing in Europe.

From scorching-hot temperatures to massive crowds, here's how to avoid booking the worst months to cruise to Europe.

Royal Caribbean News

• Royal Caribbean Group CEO talks new private islands, new cruiser demand, innovations & more
• Construction equipment arrives to Royal Caribbean's Bahamas beach club site
• Royal Caribbean cruisers report problems logging into accounts
• Oceanview staterooms on Royal Caribbean guide
• Coast Guard no longer searching for passenger who jumped from Royal Caribbean cruise
• Spotted: Royal Caribbean trademarks new customer loyalty program names
• I stopped booking the upgraded train tickets on Florida's high-speed train from Orlando to Miami. It wasn't much different than coach
• 14 improvements Royal Caribbean developed just for Icon of the Seas
• Choosing the Quietest Cabins on Royal Caribbean

Royal Caribbean Blog Podcast

The 530th episode of the Royal Caribbean Blog Podcast is now available! 

Matt answers listener questions from his email inbox, addressing all the most pressing concerns.

From choosing your Hideaway cabana location to reef snorkeling at Perfect Day at CocoCay, listen to all the details now.

Please feel free to subscribe via iTunes or RSS, and head over to rate and review the podcast on iTunes if you can! We’d appreciate it.

New RCB Video: 9 things that surprise people on Royal Caribbean

Have you subscribed to the Royal Caribbean Blog YouTube Channel? 

We share some great videos there regularly, all about taking a Royal Caribbean cruise! 

This week, we are sharing our latest video — 9 things that surprise people on Royal Caribbean — and don’t forget to subscribe to our channel.

Should you tell the waiter if you won't be there for dinner? 5 cruise ship etiquette questions

Every new cruiser wants to ensure that they're not a nuisance to crew members and other guests.

Going on a cruise involves a new set of specific manners that can take a little adjustment from first-time cruisers.

Should you let the waitstaff know ahead of time if you won't be in the Main Dining Room? Can you bring a personal Bluetooth speaker?

We went ahead and answered some specific cruise ship etiquette questions in this article.

New Australia cruises released

Royal Caribbean has released its Australia 2025-2025 deployments, with one ship sailing to Australia for the first time.

For the 2025-2026 cruise season, 45 long and short cruises are planned. 

Royal Caribbean is sending two ships in particular: Voyager of the Seas and Anthem of the Seas.

Why some people hate hiding ducks on a cruise ship fad

Hiding rubber duckies onboard is a popular cruise ship trend started by 11-year-old Abby Davis.

But some cruisers are less than happy about the fad. 

Critics complain that rubber ducks can spread germs and diminish the sophisticated cruise atmosphere they hope for.

What regulations do you need to follow to hide a duck onboard? And what do you think of the trend?

If you've had problems logging into your Royal Caribbean account, you are not alone.

Since early last week, many readers have reported problems logging into their Royal Caribbean account suddenly.

The issues seemed to have begun on April 9 with an error when someone tries to login with the correct username and password.

Acessing your Royal Caribbean account provides access to cruises you have booked, where you can manage an upcoming sailing.  This includes being able to make payments, book shore excursions and other add-ons.

After inputting the correct login credentials, the website responds with the error, "The email or password is not correct." It further warns additional login attempts could result in the account being locked.

According to reports by Royal Caribbean Blog readers, it affects both the Royal Caribbean app and website.

Neesa shared her annoyance at the problem, "Same, android hits a snag. Directed me to change password. Still can't get on. Uninstalled and then installed again still no good...ugh, so frustrating."

U_Baz0 also wrote, "Yeah having the exact same issue, really bizarre."

The problem has continued for the following days, and our readers are still reaching out to inquire about the problem as of the posting of this article.

A screenshot from the Royal Caribbean X account indicates they are aware of the problem.

The problem also seems to be affecting sister cruise line Celebrity Cruises' website.

How to fix being unable to login

While Royal Caribbean has seemingly not implemented a fix on their end yet, many readers have reported success to get around the problem.

Instead of trying to login, first reset your password on the Royal Caribbean website.  Change the password to something else, and then try logging in again.

In my case, this strategy worked.  

Some people reported the workaround not solving the issue for them. 

KKcarl wrote, "We have not been able to access the app for two days. I changed the password and tried to uninstall the app at least three times. Still get the "Sorry, we hit a snag" error message.  Very frustrating."

Some readers also reported having to uninstall and then re-install the Royal Caribbean app to get it working, even with the password reset.

Call the cruise line if it's important

While Royal Caribbean works on a solution, if you have a time critical issue to handle, you can always call Royal Caribbean.

Booking entertainment, making a final payment, and taking advantage of a good promotion on a pre-cruise offer are all able to be done by contacting Royal Caribbean by phone. 

The Royal Caribbean phone number is 1-800-256-6649.

I do not recommend emailing them with any timely problems.

Eagle-eyed cruisers spotted what looks like construction equipment on the site of what will be Royal Caribbean's next big project.

Royal Caribbean has big plans for a new private beach club in Nassau, Bahamas that will open sometime in 2025. Royal Beach Club at Paradise Island is the cruise line's first such club, and perhaps one of the early steps is beginning.

Royal Caribbean Blog reader Susan Linhares shared photos from Friday of equipment arriving to the narrow strip of land near the Port of Nassau.

A barge carrying earth moving equipment was spotted being offloaded onto the area.

On Saturday morning, Earl McGrath took additional photos that showed the equipment still in place.

A first-of-its-kind experience

When it opens, the Royal Beach Club at Paradise Island will offer Royal Caribbean cruise ship passengers a new option while visiting Nassau. Nassau has traditionally been rated poorly by cruise ship passengers for a lack of compelling experiences.

The beach club is an attempt to address that issue, as Nassau is one of the busiest cruise ports for Royal Caribbean. Given its proximity to the United States and the close relationship the cruise line has with the country, Royal Caribbean cannot afford to allow a poor guest experience.

Located on Paradise Island adjacent to where the cruise ships dock, the 17 acres site promises to create, "the ultimate beach day."

The Royal Beach Club is exclusively for Royal Caribbean cruise passengers, but unlike its private island of Perfect Day at CocoCay, admission is not complimentary. Instead, it will cost extra to visit the beach club and space is limited to about 2,750 guests per day. This means not everyone on the ship will have the opportunity to go.

Read more: CocoCay tips, advice, and everything you need to know

Pricing details are not yet known, but the new club will offer beach and pool access, lunch, and the rental of a beach chair.

There will be private cabanas, pools, and special attention to highlight Bahamian culture within the space. This includes Bahamian fare, island-style barbecues, live music, and local artisans. 

Opening in 2025

The exact timeline for when the Royal Beach Club will open is unknown, but the line said it expects to start operations in 2025.

In an interview with a local Bahamian newspaper in January 2024, Royal Caribbean International President and CEO Michael Bayley indicated it would be a summer 2025 opening.

According to Bayley, ground breaking could happen soon, "The Royal Beach Club project is moving along through the process. There’re a few more details that need to be confirmed and ironed out with our partners and with the government. We’re hoping to break ground in the coming weeks but certainly by the end of the first quarter we need to start breaking ground."

Owned & operated by Bahamians

Something truly different about this beach club will be how equity is shared with the Bahamian people.

49 percent of the The Royal Beach Club will be owned by Bahamians, with Bahamians running, managing, and operating it.

Bahamians will be invited to invest in the project and hold equity up to 49 percent, with the remainder being held by Royal Caribbean. 

In addition to keeping profits in The Bahamas through the equity program, the Royal Beach Club will participate in a new tourism levy that will direct 1% of gross profits to a fund to improve attractions and experiences in The Bahamas.

Over 10 years, the economic impact is projected to be approximately $1 billion through guest spend, government taxes and other expenditures.

Royal Caribbean's bold short cruise strategy

The Royal Beach Club is one piece of of the cruise line's careful maneuvering to dominate short cruises.

First and foremost, no other cruise line has beach clubs. That will be a difference maker for anyone considering a cruise ship vacation.

Moreover, it's located in the heart of where short 3- and 4-night cruises visit, meaning it boosts a major cruise port offering exclusively for the benefit of Royal Caribbean passengers.

The new club will be flanking the cruise line's change of having the brand new Utopia of the Seas offer short cruises beginning in July 2024. 

Typically, big new cruise ships sail 7-night cruises, but Royal Caribbean wants to dominate the short cruise market by offering weekend sailings on its best ships in a bid to attract new cruisers.

In September 2025, Wonder of the Seas shifts to offer weekend cruises as well.

Combined with a visit to the already super popular Perfect Day at CocoCay, Royal Caribbean will soon offer short cruises that appeal to first-time cruisers that offer port visits no other cruise line can match.

A second beach club in Mexico

Following up on its Nassau beach club will be the Royal Beach Club Cozumel, opening in 2026.

Similar to The Bahamas, the Cozumel beach club will have beaches, swim-up bars, pools, private cabanas, snorkeling, kayaking and other activities. There will also be a restaurant, bar and lounge, a street market and hands-on experiences like tequila tastings and cooking classes. 

No specific site has been announced, but it will be located "along the western coast of the island."

Royal Caribbean allows you to choose your cabin location, so how do you pick the quietest one?

If you’re a light sleeper, you may need to find cabins that have the least amount of noise around them.

A noisy cabin makes for an unpleasant, inconvenient cruise.

You may have small children or light sleepers in your party who can be woken up by the slightest sound. 

Or you could enjoy taking naps, or just want an undisturbed environment on your cruise.

Read more: Chill spots to get away from the crowd on a Royal Caribbean cruise ship

The best way to ensure this is to pick a savvy stateroom location. 

If you know what to look for, you can choose the best cabin for your needs by carefully selecting the location and looking through deck plans.

This guide provides our best tips for selecting a cabin location that will offer a peaceful, quiet environment for your cruise vacation.

Analyze the ship’s deck plans

When guests (or travel agents) book a cruise without Royal Caribbean, they are given the option to select their own specific cabin location.

By picking this option, and selecting your stateroom carefully, you can ensure that you choose the quietest room available.

You’ll start by picking a particular room type, whether you’re looking for a suite, balcony, oceanview cabin, or a windowless interior.

Within this category, you’ll have the option to select the price you’d prefer.

Then, you can select the location (forward, mid-ship, or aft) and the particular deck you’d like to stay on.

Then, the website will display a deck plan and allow you to choose the exact stateroom you’d prefer.

Before you choose one, look through the ship’s deck plans to strategically pick out the location.

Make sure that you look through each individual plan for each ship because it’s also important to look at the decks above and below your potential cabin.

While looking through the deck plans, you can find the particular cabin number and field any research noise concerns before you choose your stateroom.

Read more: Your really dumb cruise ship cabin questions answered

Avoid high-traffic areas like the Royal Promenade

While looking through cabin location choices, make sure that you avoid areas that receive high traffic—especially at night.

Crowded areas, like the Royal Promenade or Esplanade, the dining rooms, entertainment venues, the night clubs, comedy clubs, the kitchen, and the casino, will consistently be noisy.

These areas fill up with guests throughout the day and even late into the night. 

A cruise ship’s schedule is often non-stop, with trivia games in the day, dance parties late into the day, and restaurants open all day long. 

Any cabins near these high-traffic locations will be subject to the noises of live music, pounding feet, loud voices, and cruisers having fun.

If you’re looking for a quieter cabin—especially if you’re a light sleeper or someone who likes to go to bed early—you don’t want to book a cabin close to these areas. Don’t forget to check the decks above and below your potential cabin.

Make sure you’re not located below the pool

Don’t just look at the deck the stateroom is on when you’re analyzing deck plans, also check what’s above and below that deck.

In particular, ensure you’re not choosing a cabin below the lido (aka the pool deck). 

The location of the pool deck varies depending on the ship, so you’ll want to verify where it is through the deck plans.

A cabin directly below the pool deck could be subject to noises like music and splashing all day long. Not only are there ample activities and bars on the pool deck, but Royal Caribbean also often puts the Windjammer close by.

The Windjammer is a complimentary buffet that is open for breakfast, lunch, and dinner, so it ends up hosting many cruisers all throughout the day. 

A cabin close to this location would not get much peace and quiet.

Stay towards the back of the ship

On my first cruise on Wonder of the Seas, I stayed in a forward cabin at the bow of the ship. 

Although I’m usually a deep sleeper, I was shocked awake multiple times by a loud clanging, metallic noise. 

Read more: Wonder of the Seas Cabins to Avoid

At first, I wondered if the ship was crashing into something!

However, I later found out that we were hearing the noise of the anchor chains running across the deck.

Forward cabins are often subject to noise from the anchor, which can be quite a shock when you hear it for the first time. Keep in mind this only happens in tender ports, which are not very common for a Royal Caribbean ship.

To avoid experiencing this terrifying early morning sound, look for cabins that are closer to the middle and the stern of the ship.

Check that your cabin is further away from elevators

If you’ve ever used an elevator on a cruise ship, you understand how crowded they can get.

Royal Caribbean ships run from 12 to 20 decks high, with activities packed on every deck.

And on a cruise vacation where guests are there to relax, no one really feels like taking the stairs.

Read more: Why you should skip the elevator on your cruise

Safe to say, elevators get a lot of traffic on board, and they make beeps and chimes every time they arrive and depart.

Staying close to an elevator could bring a lot of noise to your cabin, as people talk while walking to and fro, doors open and close, and the elevator chimes.  

Especially at night, you will find that drunk cruisers don’t make their way to their staterooms very quietly!

Being away from areas like elevators ensures that you won’t get the late-night noises of the club brought to you.

Look for staterooms surrounded by other guest cabins

In general, the quietest stateroom locations will be ones with other guest cabins above, below, beside them, and across the hallway.

The walls are thick between staterooms, and you’re less likely to hear the noises of people getting ready or going to sleep.

The quietest locations are usually the ones next to other guests looking for a quiet room. 

After all, there’s usually less traffic between staterooms than inside the casino, or near a dining venue. 

Read more: Royal Caribbean cabins for 5 or more people

Don’t get a connecting cabin

One caveat to this previous tip is that you don’t want to get a cabin with connecting doors, especially if you’re not going to use it.

If you don’t need a cabin that connects to another guest’s, try to avoid booking one.

These rooms have a door that connects between them, usually with a thinner material than the walls.

Even if you keep the door closed and locked for the length of your cruise, the door can still let noise through and you’re likely to hear the guests in the other room.

The party staying in that adjourning room is out of your control, and you never know if they’ll be a loud group.

For your own privacy, it’s better to stay in an individual cabin.

If necessity is the mother of invention, Icon of the Seas has a lot of children.

Royal Caribbean designed Icon as a "white paper cruise ship", which means it was build from start with no pre-conceived notions or basis on other ships.

In developing the ship, new ideas for Icon required changes and improvements to Royal Caribbean's standard operating procedure on other ships. As a result, a number of innovations and improvements came out of the process.

The ship's cutting-edge advances were heralded by Heather Bishop, VP, Digital Product at Royal Caribbean Group, and Jennifer Goswami, Director Product Development at Royal Caribbean Group. Both spoke at Seatrade Global conference in Miami earlier this week.

In recounting what makes Icon different, we counted 14 different improvements Royal Caribbean came up with just for Icon of the Seas.

Chat with Guest Services in the app

Making it easier for passengers is an overarching goal with these improvements, starting with giving guests a way to bypass the Guest Service line.

Within the Royal Caribbean app, guests can chat directly with Guest Services.

Before you get an officer, you'll first interact with an AI Bot, that can help answer the common questions guests want to know, like "What can my SeaPass do?" and "How do I access Wi-Fi?".

The "Human in the Loop"  features adds the ability to connect you to an actual agent, without having to physically visit Guest Services. 

Read more: Royal Caribbean's clever idea using AI to get help on the world's largest cruise ship

No photo kiosks

You'll notice there are no photo kiosks on Icon of the Seas, because everything is handled within the Royal Caribbean app.

Traditionally, there was a photo area to go and view all the photos you took with the ship's photographers.  That area has been repurposed for something else, and instead, you can view photos within the Royal Caribbean app.

"We were analyzing where there were points in the vacation where guests kind of had to stop what they were doing," Ms. Bishop explained. "One of those is typically towards the end of the sailing, as they've accumulated photos, they would have to go down to the kiosk. And so there was a large crowd of people at the kiosk towards the end of the vacation."

Moreover, the team felt most people wanted their photos on their phone to be able to easily share with friends and family. By removing the kiosks and making it digital, you could eliminate lines and get people what they ultimately want.

Another traditional kiosk that's been removed are the shore excursion kiosks.

Taking away that space allows for a larger Royal Promenade, which is one of the nice ancillary benefits many guests note with Icon.

Destination elevators

One of the most noticeable improvements is how efficient the elevators are on Icon of the Seas, thanks to the destination elevators.

"Elevators, while kind of not always the flashiest of technology, have been an absolute smash hit for Icon," Ms. Goswami stated.

"When you're waiting outside of an elevator for three, four, five minutes, we call them microwave minutes where they feel like the longest minute of your life," she said.

Instead of pressing a button to wait for an elevator, guests push a button for which floor they want to go to and are assigned an elevator.

The change improves upon a problem that has plagued all cruise ships, and Royal Caribbean knew they couldn't go with traditional elevators on a ship planned to be even larger than the Oasis Class ships.

Read more: Icon of the Seas vs other Royal Caribbean cruise ships

Aquadome

Royal Caribbean sought to create a neighborhood on Icon that "evolves throughout the day", and the Aquadome is the result they came up with.

Encompassing more than 33,000 square meters and extending from Deck 14 to 20, the AquaDome neighborhood is truly one-of-a-kind. 

"We wanted to have one space that feels completely different at 9 a.m. versus 9 p.m.," Ms. Goswami explained.

"When you walk into the Aquadome during the day, you hear the waterfall we have. All of our technology is actually off intentionally because we really want it to be a quiet space."

"As the day transitions, we really turn it on. It comes to life. It feels like a different space."

Overhead is the dome itself, and it weighs 367 tons and is comprised of 12 different modules that are made of steel, glass, and aluminum panels.

Though projection mapping isn’t new, they’ve enhanced it during Aquatheather shows.

"We've added so much more flexibility to create our entertainment programs within the Aquadome, because it's now an enclosed space."

Stateroom attendant app

One focus on Icon was providing crew members with products to help them be more efficient and provide better service.

A new stateroom attendant app replaces the pads of paper they would traditionally carry around to track their progress between cabins. 

"Now we have an application for them that they can use to keep track of what rooms have been cleaned, and they get an alert if our guests have requested an item for their stateroom," Ms. Bishop said.

Guests can scan a QR code in their stateroom to indicate if they need additional towels, if there's an issue with the plumbing in their room, and that will send an alert to the stateroom attendant app, and they'll be able to provide service right away. This avoids having guests trying to flag down their stateroom attendant, or trying to find a phone to contact somebody.

Express boarding

Royal Caribbean has been working on making the embarkation process as easy as possible, and Icon of the Seas offers an express boarding option.

If you complete all the pre-embarkation check-in steps via the Royal Caribbean app, you'll get an enhanced SetSail Pass that gets you through the check-in process even faster.

Read more: Royal Caribbean check-in process

To qualify for it, you need to do the following within the Royal Caribbean app (not the website):

• Scan your passport (don't manually enter it)
• Take a selfie photo
• Enter all the personal information, including a credit card
• Complete the health questionnaire

Then when you at the terminal ,you can go through our express boarding lanes.

Port agents with iPads

Speaking of a faster embarkation process, the port agents within the cruise terminal are now given iPads to help speed up the boarding process.

With up to 7600 guests coming through the terminal on embarkation day, the last thing Royal Caribbean wanted was people going up to a counter and forming lines.

These iPads can be used to view guest information, make updates, and get them checked-in.

"It also gives us the flexibility to move around and move the flow of guests around in the terminal," Ms. Bishop said.

Read more: 30 cruise ship embarkation day do’s and don’ts

Apple Pay

Something else new in the app is the ability to use Apple Pay and the ability to store up to four credit cards in a wallet.

"If you're laying in bed at night, like most of us probably do, thumbing through on your phone, dreaming about your vacation, now you don't have to get up to go find your credit card if you want to book a shore excursion or buy a beverage package, it's all right there in a couple of taps and really easy to do."

Virtual queues

Eliminating lines was something Royal Caribbean was targeting on Icon, and another area of improvement is for lines at NextCruise.

"Oftentimes, that area gets busy towards the end of the sailing, and so Jennifer's team looked at, how do we create this amazing, amazing lounge space for our company?"

The fix was to create a virtual queue, so if it does get busy (especially at the end of a sailing), the team working there can put guests into a virtual queue.

"You can relax comfortably in the chair with your drink and wait for your name to appear at the top of the board until you're until it's your turn."

"For you" section in the app

Something else you might notice within the Royal Caribbean app is a new button labeled "For You", and it makes personalized recommendations for things like shore excursions, beverage packages, onboard activities, etc.

It does things like suggest a beverage package if you haven't purchased one, or create shore excursion recommendations.

In addition, there are better push notifications in the app on Icon.

"If you're getting close to your vacation, we offer great deals, great cruise, and we don't want you to miss out on that. So we're doing a lot of personalization around our push notifications as well."

Leveraging AI

Artificial intelligence isn't new to Royal Caribbean, but it's being used more on Icon of the Seas.

"We've been using AI for things like food waste to make sure that we are doing modeling to make sure that we have enough food to keep our guests full and happy, but also reducing waste and not over, over ordering food," Ms. Bishop said.

Read more: How 6,000 Meals a Day Are Made on the World's Largest Cruise Ship

"We also use AI and generative AI now in our customer self-service... in order to provide the most efficient service for our guests, we want to get them the quickest answer as possible."

In short, it helps get guests answers to basic questions like hours of operation, or schedule of events.

Digitalized departure

The app on Icon of the Seas also helps make getting off the ship on the final morning easier.

Guests can make a departure time request within the app, and then they will see when it's their turn to depart the ship in the app.

Read more: 8 reasons to get off your ship as early as possible on disembarkation day

A better pool experience

Not everything new on Icon has to do with technology. One focal point for this ship was to provide more connectivity to the ocean.

In the planning process, Ms. Goswami's team discovered in their research passengers felt cruise ships didn't provide much of a way to enjoy the ocean, "One of the most fundamental things that I think caught everybody off guard was that guests, while they're on the ocean, don't feel connected to the ocean."

"So you will see that now, even from the Royal Promenade all the way up, you can see the water."

In addition, the team made another change compared to what you might find on the Oasis Class ships. Icon has a centralized hub for the pools.

"We also pushed our pools outward so that you can see the water while being in the water, but also creating different kinds of experiences."

"We do have one large pool when you want a party. We have smaller pools when you don't feel like a party. We've created different experiences that you can have across seven days."

A true crew neighborhood

Another important innovation for Icon was giving crew members a better experience.

Royal Caribbean centralized what crew members need while working and living onboard Icon, "They don't need to leave and go all the way aft for an experience. Everything that they have, their cafe, the food, the bars, they're all forward," Ms. Goswami described.

Royal Caribbean worked with crew members to better understand their needs and come up with what would benefit them.

Read more: Photos show the secret crew-only areas on Icon of the Seas