When you need to get a hold of Royal Caribbean because you have a question or concern, knowing which way will get you an answer as fast as possible is important.

It's very common for people booked on a cruise to have an issue they want to raise with Royal Caribbean. Whether it's something simple like re-pricing a drink package, or altering the reservation, there seems to be a lot questions about where to turn first.

Royal Caribbean has many departments and means to get in contact with them, but they aren't all created equally. While I love cruising with Royal Caribbean, I've learned there are better ways to get assistance with an issue than others.

Knowing where to turn to when you have a nagging problem or time-sensitive issue can be frustrating if you aren't getting a response in a timely manner.

For anyone looking to get in touch with Royal Caribbean's customer service department, here are the best (and not so great) ways to get it done.

Call

Picking up the phone to contact Royal Caribbean customer service is probably the most obvious method, but it has its pros and cons.

Phone agents are available during the day time, but it's not a 24 hour operation, so if you try to call after hours, you'll have to wait until the next day.

Moreover, hold times on the phone can vary greatly. Sometimes there's barely a wait, while other times hold times can be over an hour.  This is especially true when there is something out of the ordinary occurring, such as a new cruise booking release, weather impact to existing cruises, etc.

Certainly a phone call is quite simple, but it's a bit of a guessing game how long you will have to wait until you get a hold of someone. Plus, Royal Caribbean has different phone numbers for reservations, excursions, groups, and more.  So you if you don't call the right department first, it may be more wasted time.

Still, calling Royal Caribbean on the phone is a good starting point.

The general Royal Caribbean customer service phone number is 1 (800) 256-6649.

If you are booking a new reservation, or need to modify a reservation you made directly with the cruise line, call 1 (866) 562-7625.

If you're going on a cruise the same day you're calling, the phone number is 1 (800) 256-6649 or (305) 539-4107 (Int'l)

If you already went on your cruise and have a question, you can call Post Cruise Assistance at 1 (800) 256-6649.

Social media

One of the best ways to get your concern routed efficiently is to contact Royal Caribbean on social media.

Royal Caribbean's Twitter and Facebook pages are quite responsive with getting you pointed in the right direction.

They may not directly address your concern, but often they inform whom to contact.  If your question is fairly rudimentary, they can also answer questions for you.

Contacting Royal Caribbean's social media for your questions is actually one of the best cruise hacks.

Use your travel agent

One of the best reasons to use a good travel agent is to get answers to tough questions or problems you run into with the cruise line.

Billing discrepancies, changes to your sailings, policy updates and more are usually in any good travel agent's wheel house.

First and foremost, the travel agent is the one that may need to sit on hold for an extended period of time to get the right answer.  Let them do it, while freeing you up to do something else.

Plus, travel agents have resources guests do not, including more leeway with certain policies.  While no travel agent can guarantee they can solve any problem, I'm constantly amazed how some agents are able to "bend" or get exemptions to Royal Caribbean policies, thanks in part to their years of experience and relationships with the cruise line.

When I have a question or problem, the first person I turn to is my travel agent for help and it saves me so much time.

Crown and Anchor phone number

Did you know Royal Caribbean has a dedicated phone number exclusively for Crown and Anchor members?

If you've cruised at least once with Royal Caribbean, you're eligible to use this phone number and I've found on average the hold times to be less for this line.

It's a benefit you receive as a loyal cruiser, so you may as well take advantage of it before trying the main phone numbers.

The Crown and Anchor phone number is 1 (800) 526-9723.

Email the CEO

This customer service hack is becoming more well-known as a way to get help when you have a concern, and that's to email Royal Caribbean International President and CEO Michael Bayley.

It's quite clear his (public) email is monitored by a team of employees, so you probably aren't reaching Mr. Bayley.  However, the results speak for themselves.

Time and time again, I see anecdotal evidence from Royal Caribbean Blog readers who reach out to Mr. Bayley via email and get a prompt response. This is especially true for complicated issues related to a personal experience on a ship.

The other methods of contacting Royal Caribbean customer support will be sufficient for most issues, but for escalating a problem, emailing the CEO might work for you.

Michael Bayley's email is [email protected].

Don't email

In my opinion, don't both emailing Royal Caribbean with a problem, change, or concern.

I hear from so many cruisers who complain they emailed the cruise line to get an answer and haven't heard back, and that tells me emailing is not as efficient as the other ways outlined in this article.

Royal Caribbean has various email addresses it provides for many different facets of the business, as well as regions of the world:

• [email protected]
• [email protected]
• [email protected]
• [email protected]

Contacting Royal Caribbean customer service via your travel agent or social media is a much better idea.

Don't post on forums

If there's one waste of time in trying to get customer service, it's posting a lengthy message about your problem with the cruise line on a forum or message board.

Whether you try posting your problem that you want rectified on our Royal Caribbean message boards, or a Facebook group, or some other unofficial and unrelated website, you won't get a response from the cruise line.

Some people do this because they believe Royal Caribbean monitors certain sites. While this may be true, that doesn't mean they reach out to customers on unofficial sites to help them with their problem.

If you want to vent, that's fine, but if you want a response, go directly to the cruise line and not a forum post.

I get asked all the time which Royal Caribbean cruise ship is my favorite, and while there are lots of good reasons to pick different ships, I think Mariner of the Seas is without question the best value in the fleet today.

This week I'm sailing on Mariner of the Seas for the 12th time. I didn't even know I had sailed on her quite that many times until I looked up my cruise history, and I think a big reason I keep coming back is worth the ship has for how I like to cruise.

While I might enjoy a ship that has more onboard activities like Wonder of the Seas, or a ship with more for my kids to do like Odyssey of the Seas, Mariner seems to balance what you get for your the money spent quite well.

Of course, value is an extremely subjective proposition, but here's why I think the onboard experience balanced with the price is worth considering every time for budget cruisers.

Cruise ship value

When I think about the value you get as a consumer on any cruise ship, I think about the cost of the cruise versus what you get to see, do, and eat onboard the ship.

On the extreme ends, a brand new cruise ship, like Wonder of the Seas, is on average going to have the higher price tag because it's a new ship and Royal Caribbean charges a premium for its newest vessels.  

Of course, Wonder of the Seas also packs in the absolute newest (and arguably best) things to do. In fact, there's a ton to do onboard.

On the other end of the spectrum is probably a Vision Class ship, such as Grandeur of the Seas.  

Grandeur is the oldest ship in the fleet and also doesn't have as many whizz-bang features and amenities as Wonder.  But it tends to be priced substantially less as well.

The Voyager Class ships (of which Mariner of the Seas is one) benefits from being having a big ship feel, but is old enough now that the prices are much lower than newer ships.

Generally speaking, as a ship ages and newer ships enter the fleet, the average price tends to cost less than in years past. Essentially, the price for Mariner of the Seas today is probably less than it was years ago.

When I consider a cruise on Mariner of the Seas, I see a great price without compromising too much on what you can do onboard.

Amplification was a game changer for Mariner

I liked Mariner of the Seas before she was upgraded, but Royal Caribbean's Royal Amplification program hit a home run with the changes they made to Mariner.

In 2017, Royal Caribbean announced a ship upgrade program that would new amenities to many of its existing ships, including Mariner of the Seas.

The goal of the program was to add new pool deck attractions, bars, and dining options. By making these upgrades, it would offer more for guests to enjoy, provide added incentive to book an older ship, and generate additional revenue for the cruise line.

Mariner of the Seas received $120 million in upgrades:

• Sky Pad bungee trampoline experience
• The Perfect Storm waterslides 
• Laser Tag: Battle for Planet Z
• Escape Room: The Observatorium
• The Bamboo Room
• Playmakers Sports Bar & Arcade
• Jamie’s Italian specialty restaurant
• Izumi Hibachi and Sushi specialty restaurant

In retrospect, Mariner got one of the best upgrades across the fleet. While I think Oasis of the Seas probably came out with the overall best upgrades and I prefer the water slides that Navigator of the Seas got, Mariner is no slouch with its additions.

Activities all day and night

One thing I like about Mariner of the Seas is the variety of activities onboard.

The sports deck has a FlowRider, water slides, climbing structure, hammocks, and even (a now defunct) SkyPad. There's also a great mini-golf course on the front of the ship.

From a family perspective, I wish it had a Splashaway Bay area for the kids, but as long as the kids can get wet and splash, they're content with any pool.

Adding escape rooms has proven to be a real hit with guests, and I've done the escape room twice on Mariner (it had been sufficiently long enough between visits that I forgot almost all the sequences) and it's a real challenge!

In the evening, I think this is where the layout of Mariner and venues really shine. The pub and Schooner Bar are, in my opinion, the best size and layout for these venues because it's big enough to have a crowd for the live music without becoming immense.

Ditto for Boleros, especially with the changeover to turn the other half into Starbucks. I never liked having half of Boleros on the other side of the Centrum and disconnected from the music.

Royal Caribbean traditionalists will also love the Viking Crown Lounge on deck 14. Fantastic views, and Ellington's is a great venue for late-night dance parties.

Dining favorites

One of Royal Caribbean's goals was to bring new dining choices to its ships with the Royal Amplification program, and I really like the choices Mariner has now.

I could spend half this article waxing poetically about the virtues of Izumi hibachi because of how satisfying it is to dine here each and every time.

Teppanyaki dining has been incredibly popular and the venue on Mariner is quite large, as they tried to include as many hibachi tables as possible. Based on how often Izumi sells out, I'd say it was the right move.

Of course Mariner has Chops Grille, and it has Jamie's Italian.  While I think Jamie's Italian has lost top billing among Italian cuisine on Royal Caribbean ships from the revamped Giovanni's Italian Kitchen, I never leave Jamie's hungry.

And then there's the Bamboo Room, which is a tiki lounge on the Royal Promenade and it's only available on Mariner of the Seas and Navigator of the Seas.

Maybe I'm a sucker for a tiki bar, but I really enjoy having drinks here with friends and just hanging out. Plus, they have a fun and different drink menu from other bars.

A look at Mariner of the Seas pricing

If all of this sounds good, let's look at the prices for Mariner of the Seas that exemplify the value.

The price for any Royal Caribbean cruise will vary from sailing to sailing depending on how many cabins have been booked, time of year, and other factors, but it's rare to not see cheap rates when planning ahead.

Prices for a Mariner of the Seas cruise start as low as $290 per person when the ship is based in Galveston, Texas.

Happy weekend! I hope Spring is starting to arrive where you live.  Regardless of the weather, it is time to sit back, relax, and check out the latest in Royal Caribbean news!

New details about Royal Caribbean's new beach club in The Bahamas were revealed exclusively to RoyalCaribbeanBlog.com.

The Royal Beach Club in Nassau will be an all-inclusive experience, which will have a limited capacity.

It will also be a first-of-its-kind collaboration with the people of the Bahamas to ensure they can profit from the revenues.

Royal Caribbean News

• Royal Caribbean confirms investigating a potential new private island in The Bahamas
• Royal Caribbean updates passenger cruise contract: Covid policies, legal jurisdiction and more
• Royal Caribbean CEO: Nassau ranks in bottom 10% of customer satisfaction
• Royal Caribbean adds new shorter World Cruise segments to book
• What's different on Mariner of the Seas since her dry dock
• 75 travel tips to make you the world's most savvy cruiser
• The crew member only beach at Labadee and it's where no passengers can go
• Deal alert: Alaska cruises starting at $269

Royal Caribbean Blog Podcast

The 495th episode of the Royal Caribbean Blog Podcast is now available, with tips on how to have a stress-free cruise.

Matt shares six ways he recently employed a strategy to reduce stress on his cruise.

Please feel free to subscribe via iTunes or RSS, and head over to rate and review the podcast on iTunes if you can! We’d appreciate it.

New RCB Video: We tried EVERY cabin on our Royal Caribbean cruise!

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Have you subscribed to the Royal Caribbean Blog YouTube Channel? We share some great videos there regularly, all about taking a Royal Caribbean cruise! This week, we are sharing our latest video — We tried EVERY cabin on our Royal Caribbean cruise! — and don’t forget to subscribe here.

Royal Caribbean will add new immersive dining experience to Utopia of the Seas

When Utopia of the Seas launches next year, she'll have a new restaurant never before offered on Royal Caribbean.

There's no name announced for it yet, but it's being described as "an immersive train dining experience."

The restaurant will rely on mixed reality, which means it will have a blend of physical and digital worlds.

21 of the Best Main Dining Room Tips

We love the Main Dining Room, but there are a few tried-and-true tips you should follow to have the best experience possible.

We recommend knowing the ins and outs of the Main Dining Room before your cruise begins to avoid surprises once you get onboard.

These secrets should ensure you have a great meal, every time!

All about Royal Caribbean onboard credit

Royal Caribbean onboard credit is something nearly every cruise ship passenger gets, but how do you use it and what are other ways to get it?

This form of "free cash" often given as an incentive to book a cruise can be very helpful, so we wanted to share the best ways to use your Royal Caribbean onboard credit.

From spending it on gratuities to doubling up your onboard credit, there's plenty of ways to maximize it all!

Royal Caribbean's Mariner of the Seas finished a multiweek dry dock earlier this month, but what exactly has changed?

Every five years or so, cruise ships are temporarily taken out of service so that they can go in for maintenance work.

Unlike a Royal Amplification, Royal Caribbean doesn't discuss the details of a dry dock, which leaves many cruisers wondering what's new or different about the ship once it returns to service.

I boarded Mariner of the Seas today and walked around the ship to see what noticeable changes are present for anyone else sailing on her.

Dry dock vs Amplification

Depending on the cruise line's plan, a Royal Caribbean cruise ship could get a number of enhancements and changes. Or, it could simply go in for maintenance without real changes the average guest would notice.

There are two terms for these kind of services: refurbishment and amplification.

A refurbishment is when a ship is taken to dry dock for a shorter period of time to do primarily cosmetic changes and maintenance work.

During an amplification, the same cosmetic and maintenance work is done, but there are also enhancements made to the ship, such as adding new restaurants, activities, bars and more.

When Mariner of the Seas went in for dry dock in 2018, she had a $120 million Amplification, but this time around in 2023, it was a dry dock.

Mariner of the Seas updates and changes

I walked around Mariner of the Seas to see what's new, different, or generally noticeable.

First and foremost, the outside of the ship has a new paint job.

During a dry dock, the ship is taken out of the water so that not only can its engines, propellors, and other systems be attended to, but the hull can be repainted.  All that sea water and humid air from the ocean takes a toll on the aesthetics of the ship.

Speaking of the hull, Royal Caribbean also took the opportunity to fix a hole in the aft of the ship that occurred when a cargo vessel drifted into Mariner while in Freeport, Bahamas.

In April 2022, a cargo vessel made contact with the ship while Mariner of the Seas was docked in Freeport.

A small, superficial gash was left near the jogging track on the back of the ship and it was temporarily covered up with some steel. 

During the dry dock, this is now completely fixed.

Another change Royal Caribbean made to Mariner of the Seas (and every other ship that has a SkyPad) was to remove the trampolines and supporting equipment for the SkyPad.

Last month, Royal Caribbean announced it was getting rid of the SkyPad on all of its ships.

The SkyPad structure is still there, but the area is now being used for various complimentary activities such as bean bag toss and dance classes.

The SkyPad was also re-painted.

Both pool decks on 11 and 12 were re-surfaced.

Not directly related to the refurbishment, but the pool chairs have signs on them about not reserving them all day.

We've seen this on other cruise ships in the fleet as an attempt to prevent the chair hog problem, which has been an issue for many years.

The door on deck 13 to the sports deck was replaced. It used to be a heavy door with a handle and is now a sliding automatic door.

The water slides were re-painted.

The ending area where you splash in when the ride is also remodeled.

Speaking of aquatic fun, the FlowRider received a new pump.

Underneath the ship is where most of the maintenance occurred, with the ship's azipods, engines and other critical systems serviced.

One incredibly small change was the aft stairwell had their wallpaper replaced.

There were no changes to the cabins, and also no carpeting was replaced on the ship.

Since dry dock, Mariner of the Seas has been experimenting with a complimentary lunch open to all guests in the main dining room on deck 3.

The goal is to alleviate pressure on the Windjammer buffet, but from what I've heard from crew members, it's still a test and not a fleetwide policy.

Could Royal Caribbean be in the very early phases of developing a new private island experience in The Bahamas?

Royal Caribbean has a private island in The Bahamas, Perfect Day at CocoCay, but is a second destination something the line would pursue? 

A Bahamas newspaper reported a team from Royal Caribbean was sent to Rum Cay to look into the island as a potential new destination for cruise ships.

When questioned about it, Royal Caribbean International President and CEO Michael Bayley confirmed the report.

"It’s true."

"Our perspective us that you can never have enough great product. We are constantly looking for any opportunity where we can create a customer experience that we think the customers will love. We were approached about a potential opportunity, and sent a team to look at that opportunity."

While it sounds exciting that this may be the first step in a new endeavor, Mr. Bayley was quick to temper expectations, as the cruise line looks at new places all the time, but it's not necessarily an indication of anything more than a passing glance.

"We send teams around the world constantly looking for opportunities. I wouldn’t read too much into it.'"

We were approached, looked and it’s a great space. It was a look and evaluation. We have to look at things. Everything comes with pros and cons."

Mr. Bayley did not say if there are any plans to go beyond an initial scouting mission at Rum Cay, nor did he talk about any kind of negotiations starting.

Royal Caribbean's interest in another Bahamian private destination should come as no surprise considering how popular Perfect Day at CocoCay has been since opening.

Not only has CocoCay ranked favorably among cruise ship passengers, but it has been a revenue generating machine for the cruise line.

Mr. Bayley talked about how popular the island has been with passengers, "CocoCay is the number one destination that Royal Caribbean goes to in the world out of 100 global destinations, because it’s a curated experience designed and built to deliver a high-level experience to the customer."

"At the end of the day that’s all that matters."

In February 2023, Royal Caribbean Group talked about demand for Perfect Day itineraries.

“The demand for that product [Perfect Day at CocoCay] is exceptionally high. The demand not only is there from a volume perspective, but the rate is there and that rate has been going up again in a very healthy way," said Mr. Bayley.

Royal Caribbean Group estimates around 2.5 to 3 million guests will visit Perfect Day at CocoCay in 2023.

It’s no secret that prices for these add-ons have gone up since the restart of the cruising industry in 2021, but Bayley explained how “we’ve seen a great demand and a lot of resilience as the prices go up. So it’s a hit and it’s very successful.”

Rum Cay

Rum Cay measures 30 square miles and is approximately 283 miles southeast of New Providence.

It's sparsely populated and is mainly flat, but has a few rolling hills rising to about 120 feet. 

The report claims Royal Caribbean looked at a 375-450 parcel in the island’s north-west corner right by the sea that was recently appraised. 

It is understood the site is part of a larger 1,000-acre tract that had previously been caught-up in the multiple land disputes that have afflicted the island, but it is thought all title issues and legal battles have now been resolved.

Prior to the cruise industry shutdown in 2020, Royal Caribbean said it intended to build a portfolio of Perfect Day destinations around the world to follow up on first iteration at CocoCay.

Back in 2019, the line said it would open five "Perfect Day" private islands over the next five years.

One such destination is Perfect Day at Lelepa, which is located in the South Pacific. 

Update on Freeport

Royal Caribbean's other plans to build a new port in Freeport, Bahamas may also be still happening.

According to The Tribune, Mr. Bayley was "increasingly optimistic" that its Freeport port project will finally happen.

"That’s still going through its process."

"I would say we are increasingly optimistic about the timing of that. In the coming months hopefully we will be in a position to make some positive announcement on Freeport."

"Our intent is to bring more capacity into Freeport. The first step, which will be in conjunction with others, is investing in improving the port."

The exact plans have likely changed for Freeport, but Mr. Bayley said development of a water-based adventure theme park for passengers in close proximity to the port area was still the plan.

Did you get Royal Caribbean onboard credit on your next cruise, but now sure how to spend it?

Onboard credit is essentially free "cruise cash", but there was not only restrictions on how you can use it, but a few ways to make your credits go further.

Spending it wisely is a good idea to ensure it helps maximize your vacation experience, especially if you have a lot of it.

How does onboard credit work?

Think of onboard credit as free money you get to spend while on your cruise.

Royal Caribbean's ships are cashless, which means all your transactions occur via your SeaPass account. When you buy something onboard, you scan your SeaPass card and the cost is debited against your account.

Onboard credit is money the cruise line places in your account that goes against any purchases you make during the cruise.  

When a guest receives onboard credit, their SeaPass account is credited with that amount of money to offset any onboard purchases, such as shore excursions, specialty restaurants, spa treatments, drink purchases and anything else you can charge to your SeaPass account.

Once onboard your Royal Caribbean cruise, a guest's SeaPass account will receive a credit that corresponds to the onboard credit value they were promised.

A common misconception is you can take onboard credit and apply it towards a specific purchase.  Your onboard credit is applied against any and all onboard purchases you make in general. So there is no need to worry about ensuring you use it for one purchase or another.

How to get Royal Caribbean Onboard Credit (OBC)

There are a lot of ways to get onboard credit, but you may not have access to all means of getting onboard credit. Regardless, it is important to understand all the possible manners available.

The simplest answer on how to get onboard credit is you have to be given onboard credit from someone else, either Royal Caribbean or another entity.  

Let us explore the possibilities.

Booking promotion

The most common way guests receive onboard credit is to receive it from Royal Caribbean as part of a deal to book a cruise.

Royal Caribbean regularly offers onboard credit as an incentive to get guests to book a cruise.

These are typically periodic promotions, where the amount of onboard credit you receive is tied to the stateroom category you book, as well as the exact promotion offered. Some promotions will offer more onboard credit than others.

The amount of onboard credit will vary from promotion to promotion and it is important to read the deal's rules and conditions. There can be hundreds of dollars of onboard credit offered, including up to $500 per cabin.

This may not be the most lucrative source of onboard credit, but it is regularly the simplest way of getting some.

Booking onboard

If you happen to be on a Royal Caribbean cruise and cannot wait to reserve space on another sailing, then take advantage of Royal Caribbean's onboard booking bonus.

Royal Caribbean incentives its guests to re-book another cruise while still onboard by offering them extra onboard credit on top of whatever promotion is currently running.

Guests can visit the NextCruise office and get up to $500 in onboard credit to spend on their current sailing or defer it to an upcoming sailing.

The onboard credit you get at the NextCruise office is free money, because Royal Caribbean is rewarding you for reserving another sailing and is one of the best, and most lucrative means of getting a lot  of onboard credit.

Book with a travel agent

We love using travel agents to book our Royal Caribbean cruises for the wonderful value they provide in terms of service, but travel agents are also a great source of onboard credit.

In general, many travel agents offer their own booking bonus for working with them.

The amount of onboard credit a travel agent can give you on top of whatever Royal Caribbean is offering will vary greatly, and depends on the agency size and the stateroom category you book.

Onboard credit is one way travel agents differentiate themselves from one another and take steps to earn business.

Royal Caribbean Visa credit card

Royal Caribbean has its own branded Visa credit card, which allows guests to earn points that can be redeemed for onboard credit on future cruises (as well as other rewards too).

Each purchase you make with the card earns you points, and as you save those points, you can redeem them for onboard credit.

As an example, the Royal Caribbean card will net a guest $100 in onboard credit for 10,000 points.

Price drops

Sometimes Royal Caribbean will give onboard credit if the price you paid for a cruise is now cheaper than when you paid.

Royal Caribbean Group shareholder

If you own at least 100 shares of Royal Caribbean Group stock at the time of sailing, you can get onboard credit.

The benefit is only available for the stateroom in which the shareholder (with a minimum of 100 shares) is sailing. 

• $250 Onboard Credit per Stateroom on Sailings of 14 or more nights
• $100 Onboard Credit per Stateroom on Sailings of 6 to 13 nights
• $50 Onboard Credit per Stateroom on Sailings of 5 nights or less

There is no limit on how many times you may take advantage of this discount, but it is one benefit per sailing.

Active or retired military members

From time to time, Royal Caribbean offers active and retired military personnel onboard credits.

It usually applies to those who are active or retired from the United States Army, Navy, Air Force, Marines, Coast Guard, National Guard, Reserves or Canadian National Defense.

A Royal Caribbean mistake

No one is perfect, certainly not Royal Caribbean, and while you probably will not like the mistake itself, the silver lining is often Royal Caribbean offers guests onboard credit as a means of making it up to them.

Incidents like poor service, billing inaccuracies and other frustrations are often handled with onboard credit (in addition to remedying the situation as best they can).

The exact amount of onboard credit will depend on the nature of the incident.

Cancelled cruise

In a lot of cases, Royal Caribbean will try to make up for a cancelled cruise with onboard credit.

Hurricanes, a health crisis, maintenance issues and a variety of other possibilities can lead to Royal Caribbean cancelling a cruise.

In order to smooth things over with guests, the cruise line may offer onboard credit for a new sailing in order to make up for the disappointment of having to cancel the original sailing.

Royal Caribbean gift certificate

It's not well-known, but Royal Caribbean sells gift certificates and the value gets applied as an onboard credit.

Before you run out and buy one, I don't recommend buying them because of the complicated redemption rules. They don't work as easily as traditional gift cards.

However, gift certificates are truly the only way to give someone else onboard credit without being a travel agent.

How is onboard credit different from a future cruise credit?

While onboard credit and future cruise credits might sound the same, they apply to different aspects of your cruise booking.

An onboard credit is for spending on purchases made on your cruise while you're actually sailing, whereas a future cruise credit is for booking another cruise.

The two are not interchangeable, and you cannot use future cruise credits as spending money on a cruise as you would onboard credit. Moreover, you cannot convert Future Cruise Credit into Onboard Credit.

What happens if I don't spend all my onboard credit?

If you have unused non-refundable onboard credit because you didn't spend it all, you lose it. Nearly all onboard credit is non-refundable because it's a gift from the cruise line or a travel agent in a "use it or lose it" scenario.

You cannot roll over the onboard credit to another cruise.

Sometimes guests will get refundable onboard credit, usually as the result of cancelling a purchase while onboard a cruise (i.e. shore excursion). In this scenario, unused onboard credit will be refunded back to your credit card.

It's a good idea to check with guest services while still onboard your cruise for which type you have. Never assume it's refundable.

What are the best ways to spend your Royal Caribbean onboard credit?

Spa

Bookable: Pre-cruise and onboard

Splurge and treat yourself with a spa treatment!

Royal Caribbean's Vitality Spa isn't cheap, but onboard credit is a great way to use your free money on something that you can instantly enjoy.  

For a lot of cruisers, going to the spa is an essential way to relax and enjoy time away from work, school, and the daily routine.

Shore excursions

Bookable: Pre-cruise and onboard

Your ship will many ports of call during your cruise, so onboard credit might be the ticket to a fun day on shore.

There's usually a multitude of tours you can consider, and onboard credit can be spent before the cruise or once onboard. My advice is to book shore excursions before your cruise because many tend to sell out.

Gratuities

Bookable: Onboard only

Gratuity on a Royal Caribbean cruise is compulsory and you'll either pay it before your cruise or automatically every day of the sailing.

The automatic daily gratuity charge is $16.00 per day, per person in standard cabins (Junior Suites and below) and $18.50 per day per person for suites.

These gratuities cover your stateroom attendant, and dining room staff, and it's important way to thank their hard work.

If you elect for the automatic gratuity, each night of your cruise there will be an automatic charge on your SeaPass account per person. Your onboard credit will be offset against your total spending onboard, including the gratuities.

Specialty dining

Bookable: Pre-cruise and onboard

Royal Caribbean's specialty restaurants are a great way to enjoy top-notch dining, but they come with an extra cost.

The cost of a specialty restaurant differs depending on the restaurant.  Most have a cover charge, but there are a few a la carte restaurants.

As an example, Giovanni's Table for lunch comes in at $25 per person, whereas Chef's Table dinner is about $100 per person.

Another way to use your onboard credit is to buy a specialty dining package, which includes a set amount of specialty restaurant meals for a fixed price.

If you're planning to eat at more than 2 specialty restaurants, a dining package makes a lot of sense to buy instead.

Extra cost onboard activities

Bookable: Pre-cruise and onboard

Not every fun thing to do on your Royal Caribbean cruise is included in your cruise fare.

North Star:  $25
iFly skydiving simulator: $55
Behind the scenes ship tour: $49 to $129
Escape room: $20
Private Flowrider lessons: $69 to $500
Fitness classes:$12
Cooking classes: $35 to $70
Video games in arcade: $1 to $3 per game

Laundry

Bookable: Onboard only

You're going to amass a pile of dirty laundry during the cruise, so why not get some or all of it cleaned for you?

Royal Caribbean offers full-service laundry options for an additional cost:

• Wash & Press
• Pressing only
• Steaming only
• Dry Clean & Press

Souvenirs

Bookable: Pre-cruise and onboard

Whether you want a Royal Caribbean brand shirt or a pair of designer sunglasses, you can find a great array of choices onboard to buy.

Some souvenirs are cheap, while others can be hundreds of dollars.  The Royal Caribbean branded items tend to be much less expensive than the designer items.

There's also lots of toys and kid-focused items you can purchase, and when your kids start begging for a must-have gift, this could be the perfect time to use your onboard credit.

Look for sales advertised in the Cruise Compass as ways to possibly save money on something to bring home later.

Drinks

Bookable: Onboard only

Individual drinks can be ordered at any bar, lounge, and restaurant.  After all, few things are as synonymous with being on vacation as a fruity drink!

Royal Caribbean includes some drinks in your cruise, such as water, tea, coffee, juices, and milk. But anything with alcohol will cost extra.

Instead of paying for each drink individually, you could use your onboard credit towards a Royal Caribbean drink package. They have a large up-front cost, but if you can drink enough during your cruise, a drink package can save you a lot of money.

Adventure Ocean after hours care

Bookable: Onboard only

Adventure Ocean is complimentary until 10pm, at which point there is an hourly charge.

As a parent, I find the cost worth every penny so that I can enjoy more time without the kids!

If you have a toddler or infant, the nursey has an hourly charge anytime of $6 during the day and $8 at night. 

Wifi

Bookable: Pre-cruise and onboard

Staying connected for pleasure or work (or both) is a necessity for many, and you have to buy an internet package if you want access to the full internet.

You don't need an internet package to use the Royal Caribbean app or the chat feature in the app, but anything else will need a wifi package.

Royal Caribbean sells a few different internet packages, both before the cruise and while onboard.  Keep in mind that a wifi package will be cheaper if you pre-purchase before the sailing on the Cruise Planner site.

Photos

Bookable: Pre-cruise and onboard

Every evening there will be photo opportunities to get professional photos taken, and the price of a single photo starts at $19.99.

Photo packages allow guests to take home a select amount of photos taken onboard their Royal Caribbean ship. One photo package covers all guests in your stateroom.

Whether you buy a single photo or an entire package, your onboard credit can be used towards it.

Casino

Bookable: Onboard only

You can't directly apply onboard credit to a game in the casino, but you can charge your SeaPass account. Those charges can, in turn, be offset against your onboard credit.

How do I know if I have a Royal Caribbean onboard credit?

Prior to the cruise, you may see onboard credit listed in your account that you can use on Cruise Planner purchases. Keep in mind not all onboard credit is spendable before the cruise.

A good way to get a sense of how much onboard credit you should be getting is to ask your travel agent.  Royal Caribbean will list onboard credits you are entitled to in the invoice for the cruise when you book.

On the ship, your onboard credit will automatically appear on your account, typically two or three days into your sailing.

If all else fails, once you get onboard your cruise ship, you can go to Guest Services and inquire how much you have.

Can you cash out onboard credit?

Yes, but it's kind of a cruise hack.

Guest services will not issue your onboard credit back to you as cash, but the casino will.

You can go to the casino cashier and get a cash advance against your SeaPass account, which is a charge like anything else you buy onboard.  That charge will be rectified against your onboard credit. Keep in mind the casino charges you 5% on every cash advance you make (unless you are Prime or higher in Casino Royale).

There is a workaround, where any money you take out as a cash advance from a slot machine does not accrue the 5% charge for some reason.

Ask the casino cashier for instructions on how to make a cash advance from the slot machines.

Can you pay gratuities with onboard credit Royal Caribbean?

If you go with the automatic gratuities that get charged each evening of your cruise, yes, your onboard credits will be deducted against the gratuities you are assessed (and anything else you charge).

It's a common misconception you can apply your onboard credit directly towards gratuities.  The automatic gratuity is a charge like anything else you buy, so if you spend nothing else on your cruise, then your onboard credit will be applied towards your total expenses.

Can you use onboard credit in the casino?

You cannot directly access the onboard credit, but you can get a cash advance from your SeaPass account.

This charge will be an expense on your final bill, which any onboard credits you have will be deducted against.

The casino will charge you a 5% fee (unless you are Prime or higher in Casino Royale), unless you make the charge at a slot machine. Slot machines do not have a fee when withdrawing money from your SeaPass account.

How to use onboard credit in the Cruise Planner

When you add any pre-cruise purchase in the Cruise Planner to your shopping cart, there is an option to redeem onboard credit.

Remember, not all types of onboard credit may be available for use in the Cruise Planner. Onboard credits offered by a travel agent are not usually available until you get on the ship.

When you checkout, in addition to entering your credit card information, you have the option to apply some or all of your onboard credit to the purchase.

Don't worry, if you change your mind later and want to cancel your Cruise Planner purchase, the onboard credits will instantly become available again to use.

When Royal Caribbean's new beach club opens in The Bahamas in 2025, its intent is to offer something for both cruise ship passengers and the people of The Bahamas.

Royal Caribbean International President and CEO Michael Bayley spoke to the Bahamian press on Wednesday about the cruise line's new plans. He specifically addressed why the beach club not only benefits the cruise line, but locals as well.

In 2025, Royal Caribbean will open its first Royal Beach Club, which is an extra-cost all-inclusive beach on Paradise Island, just across the waterway from where Royal Caribbean's ships dock their ships in Nassau.

It will be a limited capacity area, and a shore excursion option that will be open exclusively to Royal Caribbean ship passengers.

There will be pools, beaches, dining experiences, and live entertainment too.

"The model for this project is a world class model for public private partnerships," Mr. Bayley said. "There is nothing in the Bahamian tourism sector of this quality. Forty nine percent of this entity will be owned by Bahamians."

The new beach club is part of an overall strategy to bring more cruise ship tourists than ever before to The Bahamas. Mr. Bayley shared the cruise line's overall strategy and how the beach club fits in, "We are building ships and bringing them to the Bahamas and Nassau. We are bringing the capacity. In Nassau we bring around one million tourists a year and nearly three million visitors a year to the country."

"By 2027 in Nassau, it will be 2.5 million. The Beach Club is obviously not capable of holding all of the visitors we bring. It can hold on average 2,750 guests per day.

"By 2027 we will be bringing 7,000 guests per day to Nassau. Sixty percent of the additional capacity coming cannot go there. That means there will be plenty of tourists for Bay Street and elsewhere. "

Passengers don't love Nassau

Mr. Bayley was also open about how cruise ship passengers perceived visiting Nassau, saying it ranks among the bottom 10% of ports in feedback.

Royal Caribbean surveys its customers regularly about the places they visit on a cruise in order to ascertain trends.

"Nassau is in the bottom ten percent,” he said.

Why so low? Part of the answer is there aren't enticing options.

According to Mr. Bayley, cruise ship passengers have, "come here many times before and there’s nothing new, fresh or innovative. Secondly, there needs to be more product, more experience, more uniqueness, more options."

"We want to improve the experience of our guests. We can’t keep selling experiences to people who say we love going to Perfect Day, it’s fantastic, we want to go back, but the Nassau thing, can you guys stop going there? We can’t do that, so yeah, we want to be a part of the solution."

In case you're wondering, Perfect Day at CocoCay ranks as the number one destination among Royal Caribbean guests.

"CocoCay is the number one destination that Royal Caribbean goes to in the world out of 100 global destinations, because it’s a curated experience designed and built to deliver a high-level experience to the customer. At the end of the day that’s all that matters."

In the case of Nassau, Royal Caribbean sees an opportunity to improve and make the destination more appealing, "We get data from every single cruise every single time from every single customer. If one person says they don’t like something, fine. When we look at the trend data and we see that a lot of people are not enjoying their experiences, what do we do? We change it. We renew it. We invigorate it to try to remove obstacles to their satisfaction."

Partnering with the Bahamas

Royal Caribbean is adamant the beach club is not just about benefiting the cruise line. It's been designed to be financially beneficial to Bahamians too.

"Forty nine percent of this entity will be owned by Bahamians," said Bayley.

"With regards to employment, everyone who works there will be Bahamian except four to five persons who will be brand managers ensuring everything is up to Royal Caribbean standards."

"We are looking for a Bahamian to be the president of the Royal Caribbean Beach Club and any construction activity will heavily involve Bahamian companies."

The beach club's benefits for the people of the Bahamas includes:

• First public-private tourism development that gives Bahamians the opportunity to own up to 49% of the beach club
• The land contributed by the Government will provide benefits to The Bahamas for generations to come in the form of equity
• Individual Bahamians will have the opportunity to buy equity in the beach club and benefit from the profits
• Local businesses and entrepreneurs will have the opportunity to manage and participate in the vast majority of the beach club
• Hundreds of jobs will be created during construction and through operations, either directly or indirectly through new partnerships
• 1% of gross revenue of the beach club will be invested in a new fund to develop other attractions around The Bahamas
• Growth of the number of guests Royal Caribbean brings to Nassau

Earlier this week Royal Caribbean's Senior Vice President and Chief Product Innovation Officer Jay Schneider echoed Mr. Bayley's comments of just how good this project will be for both sides, "We look at the totality of kind of the structure that we created with the government and the kind of net new employment opportunities and job creation and profit creation for  the government and individuals and the money that we're putting back into the Bahamas is really something that nobody's ever done before, for sure, for the Bahamas. And it's rare to see worldwide."

"We think this is a home run for the Bahamas."

The fine print associated with a Royal Caribbean cruise has been updated.

Royal Caribbean informed passengers with a cruise booked that the cruise line has amended Cruise Ticket Contract, which is the legal terms all passengers agree to when booking a cruise.

In an email to guests, Royal Caribbean says the updates "simplify" the method in which guests have access to the contract. 

We’re making important changes to our legal terms and simplifying the process by which these terms – which are applicable to your cruise purchase and other activities, services, and products related to your cruise – are communicated to you and all our guests from around the world.

Royal Caribbean also highlighted three areas where the new cruise contract has been updated.

The changes will go into effect on April 12, 2023 and will apply to sailings that depart on or after that date.  

If you are currently booked on a voyage that departs on or after April 12, 2023, the new legal terms will apply. Additionally, the new legal terms will apply to those guests that book on or after April 12, 2023.  

The changes apply to the Cruise Ticket Contract, Booking Conditions, and Global Purchase Terms and Conditions.  Royal Caribbean highlighted three changes they believe are the most important.

In comparing the updated terms to the previous terms, here are the changes we noticed based on the USA terms of service.

Please keep in mind this writer, nor RoyalCaribbeanBlog.com, is not a legal expert of any kind. You should review the legal terms on your own and not rely in any way on a blog post to convey important legal information that affects you and/or your traveling party. This blog post is not to serve as offering legal advice of any kind.

Primary Country of Residence

One of the biggest changes appears to be the cruise contract now varies depending on where you live.

The cruise line says the the Cruise Ticket Contract or Booking Conditions applicable to your cruise purchase are now determined by your Primary Country of Residence.

This means whichever country you live in primarily at the time of booking will be which contract applies to you. Royal Caribbean will determine the primary country of residence based on what's indicated by you, your agent, or other representative at the time of booking the cruise or at online check-in.

This applies to each guest on a booking on an individual basis.

Countries listed as options for the cruise contract include:

• United States
• United Kingdom
• Ireland
• Canada
• Singapore
• Australia
• Spain
• Norway
• Sweden
• Germany-Austria-Switzerland
• Italy
• France
• Israel
• New Zealand
• Hong Kong
• China
• All Other Locations

Covid-19 policy

Royal Caribbean also updated their cancellation and Covid policies.

Pre-cruise cancellation due to Covid

One change in comparing the two American cruise contracts is there is now less days prior to a cruise beginning to have tested positive for Covid to qualify for a refund.

Royal Caribbean changed the policy from 14 to 5 days prior to embarkation if a passenger tests positive for Covid, exhibits signs or symptoms of Covid, or has had close contact with a person confirmed or suspected as having Covid, Royal Caribbean may deny boarding. 

The two changes here are 14 to 5 days, and the word "will deny boarding" to "may deny boarding".

Unless the passenger failed to follow Royal Caribbean's Covid policies and procedures, any passenger denied boarding under these circumstances will be entitled to either a refund or a future cruise credit equal in value to the cruise fare passenger paid.

Cruise cancellation or deviation due to Covid

The updated cruise contract removed verbiage under the "Cancellation, Deviation, Or Substitution By Carrier" section related to public health emergencies.

The phrase "as a result of a declaration of a public health emergency or government order" has been removed.

There's a few times the text was amended, here's one such change that exemplifies the nature of this change:

Old text

Carrier may for any reason at any time and without prior notice, cancel, advance, postpone or deviate from any scheduled sailing, port of call, destination, lodging or any activity on or off the Vessel, or substitute another vessel or port of call, destination, lodging or activity. Except as provided in Section 7.e below, and except as provided in Section 4.e or Section 4.f regarding an actual or suspected COVID-19 infection, and except where a refund is required by law as a result of a declaration of a public health emergency or government order cancelling the Cruise or delaying boarding of the Vessel by Passengers by three (3) days or more, Carrier shall not be liable for any claim whatsoever by Passenger, including but not limited to loss, compensation or refund, by reason of such cancellation, advancement, postponement, substitution or deviation.

Revised text

Carrier may for any reason at any time and without prior notice, cancel, advance, postpone or deviate from any scheduled sailing, port of call, destination, lodging or any activity on or off the Vessel, or substitute another vessel or port of call, destination, lodging or activity. Except as provided in Section 7.e below, and except as provided in Section 4.e or Section 4.f regarding an actual or suspected COVID-19 infection, and except where a refund is required by law because Carrier cancelled the Cruise or boarding of the Vessel by Passengers was delayed by three (3) days or more, Carrier shall not be liable for any claim whatsoever by Passenger, including but not limited to loss, compensation or refund, by reason of such cancellation, advancement, postponement, substitution or deviation.

Forum selection

The last highlighted change is to choosing where a lawsuit would be heard.

"The forum selection, exclusive jurisdiction and choice of law provisions have been modified to and now correlate to your Primary Country of Residence or the location of your cruise itinerary. "

A great deal of new legal terms were added to the "FORUM SELECTION; GOVERNING LAW; TIME LIMITS TO BRING SUIT; ARBITRATION; CLASS ACTION WAIVER:" section.

Essentially, there's a lot of new legal information related to how any legal action could occur and where it might occur. 

Why the cruise contract is important

The cruise contract is an important legal document that you agree to when booking a cruise.

It encompasses protocols and policies related to guest conduct and expectations during a cruise.

Every cruise line includes this as part of the agreement you make when you book a cruise.  

Upon placing a deposit, Royal Caribbean adds a check box to indicate the guest has read through the Cruise Contract and agrees to everything inside.

Airlines also have something similar, known as the Conditions of Carriage, that cover almost every scenario a passenger can encounter to clearly indicate expectations of rules and penalties for violating those rules.