More details emerge from Virgin Islands excursion accident

In:
28 Jan 2012

More details were released today about the 13 Royal Caribbean passengers from Serenade of the Seas that were involved in an accident.

The safari taxi, part of Royal Caribbean's "Best of St. Thomas and Shopping" (a three-and-a-half hour shore excursion), darted from Skyline Drive on Friday morning, levelling mailboxes, striking a parked SUV, launching itself over the ridge and plunging 65 feet into thick bush.

St. Thomas Deputy Police Chief Dwayne DeGraff said one woman broke her hip while another passenger required stitches for a cut on their forehead.  Only the woman with the broken hip did not return to Serenade of the Seas to complete the rest of their cruise.

Officials say The west-bound taxi veered left at an uphill right turn and struck a bank of mailboxes and the side of an Acura SUV parked in a driveway.The taxi then climbed the ridge and careened downhill into bush beside a concrete driveway on the southern slope.

The driver of the taxi, whose name was not disclosed, had no other charges against him/her.  The driver was cited with a commission violation but is authorized to operate a taxi.

The accident remains under investigation by the V.I. police.

Royal Caribbean passengers injured in bus accident

In:
27 Jan 2012

Officials from the U.S. Virgin Islands in St Thomas report that a tourist bus carrying at least 13 cruise ship passengers has collided with a parked vehicle.  The passengers, from Royal Caribbean's Serenade of the Seas, collided with the parked car.

The accident occurred in an open-air "safari bus" on a steep road near the island's scenic Beacon Point.

St. Thomas Tourist Department spokeswoman Allegra Kean-Moorehead says one of the injured is a female passenger who had to be hospitalized with a hip fracture.  Twelve other passengers were released after being treated.

She also said that Serenade of the Seas is still expected to depart late Friday without the injured passenger.

New Singapore cruise terminal ready for Voyager of the Seas

In:
26 Jan 2012

Royal Caribbean's Chairman Richard Fain has personally looked around the new International Cruise Terminal in Singapore and likes what he sees.

Fain has been told that the new terminal will be ready for the arrival of Royal Caribbean's Voyager of the Seas when she arrives on May 26 for her debut in Asia.  Previously the Singapore Tourism Board had only indicated that the new terminal would be ready in the second quarter of 2012.

"Because the ship is coming in late May, I was assured the terminal would be ready for the voyage of the ship," Fain said. "It's also very efficient. That's important in the cruise industry. It's gratifying to see how well-thought through the logistics are: How passengers come in, how luggage is handled, the supplies to the ship. There are commodious areas to handle all the activities that need to be attended to. They are all well-thought out in a progressive way."

Voyager of the Seas' first cruise from Dubai to Singapore is already sold out, which has exceeded expecations according to Fain.

Royal Caribbean's Germany branch posts record sales numbers

In:
26 Jan 2012

Royal Caribbean's German branch had a record year in 2011.  The number of passengers from Germany, Austria and Switzerland grew from the previous year by 34 percent to 80,500.

The turnover of all three Royal Caribbean brands (Royal Caribbean, Celebrity Cruises and Azamara Club Cruises) has increased by 40 percent according to Royal Caribbean's division head Tom Fecke during an annual budget presentation.

Besides capacity growth, the "Seefari" Mediterranean campaign and the "highly developed" Fly & Cruise supply contributed to the positive result. And also a broader basis in counter sales: 526 travel agents were added in the last year, according to Fecke

Explorer of the Seas delayed by one day due to medical emergency

In:
26 Jan 2012

Royal Caribbean's Explorer of the Seas will return to Bayonne, New Jersey one day late due to an onboard medical emergency.  Royal Caribbean expects Explorer of the Seas to return on Saturday, January 28 now after a passenger required medical attention.

Royal Caribbean spokeswoman Cynthia Martinez issued this statement, "The guest was initially treated in our medical facility, but required additional and urgent medical attention that could only be provided in a hospital," read the statement. Explorer, which is equipped with a helipad, has re-charted a course for San Juan, Puerto Rico, the closest port of call. A helicopter will meet the ship when it gets within 70 miles of San Juan. Estimated time is 5:35 p.m. local time."

"We will be assisting both the guests currently onboard and those boarding on Saturday, but do not have details at this time," said Martinez. "We wanted to put the notice on our website and on social media as soon as possible, to let affected guests know in advance." Additional information on the revised itinerary will be provided to passengers on Saturday at embarkation.

Passengers that were expecting to depart on Explorer of the Seas' next cruise on Friday are now asked to not arrive at port until 2pm on Saturday.

Navantia Cadiz shipyards will upgrade Grandeur of the Seas

In:
25 Jan 2012

As part of its ongoing effort to revitalize its ships, Royal Caribbean has confirmed that Navantia at Cadiz, Spain will be the shipyard that will upgrade the facilities aboard Grandeur of the Seas.

This is the second Royal Caribbean ship to be upgraded at Navantia, following Splendour of the Seas which received similar upgrades.  All of these upgrades are part of Royal Caribbean's Royal Advantage program.

The work will consist mainly of jet and paint, pipe, steel scaffolding, improvements in propulsion systems, rudders, bow thrusters, anchors and chains, plus many odd jobs in the engine room. The duration of the work will be about four weeks, during which some 350 people will work at Navantia and its subsidiary companies.

Royal Caribbean CEO Speaks Out on Cruise Line Safety

In:
20 Jan 2012

The Costa Concordia disaster has prompted Royal Caribbean's CEO Adam Goldstein to post a blog entry about the incident and what Royal Caribbean is and has been doing to keep guests safe.

"Safety is a journey rather than a destination. We need to operate safely now yet constantly improve our safety. We need to hunt for lessons learned in every minor incident or accident. We need to apply those lessons learned across the fleet ASAP. This is a never ending cycle."

Goldstein said that half of the fleet's Captains and most of Royal Caribbean's Hotel Directors were meeting in South Florida over the weekend to discuss safety both today and in the future.  Goldstein promised to review all of Royal Caribbean's safety processes, technology and people to ensure no catastrophes befall Royal Caribbean.

Goldstein also promised more information to the public on what Royal Caribbean is doing to keep its ships and passengers safe, "In the upcoming weeks we will communicate by text and video about many of the key elements of safety. Many readers who know us well will not be surprised by our focus on and commitment to safety. Those who have less experience with us should learn some interesting and compelling facts about how we prepare our ships and crew for safe operation every day."

Monarch of the Seas passes CDC inspection after failing earlier

In:
10 Jan 2012

A few weeks ago Royal Caribbean's Monarch of the Seas failed the Center for Disease Control's inspection after being cited for health-related issues such as fruit flies and food storage mistakes.

Last week, Royal Caribbean fixed the problems and Monarch of the Seas passed the test with flying colors, according to Royal Caribbean spokeswoman Cynthia Martinez. During the January 6 inspection, Monarch of the Seas earned a score of 96 (out of 100).  The examination was conducted as part of the Centers for Disease Control and Prevention's Vessel Sanitation Program (VSP).

Royal Caribbean announces winter 2012-2013 sailings for Vision of the Seas

In:
09 Jan 2012

Royal Caribbean has announced its winter 2012-2013 sailings for Vision of the Seas, which will include itineraries that visit the Caribbean and Panama Canal.

Vision of the Seas will offer 10 to 15 night itineraries out of Port Everglades, Florida.  One special cruise will leave on December 24, 2012 and include stops in St Kitts, St. Lucia, Barbados, St. Vincent, Martinique and Royal Caribbean’s private island, Labadee.

There are a number of options aboard Vision of the Seas including 10-night Eastern Caribbean sailings that will make calls at Tortola, St. Maarten, Dominica, Antigua, St. Kitts, St. Croix and Martinique, with an 11-night itinerary calling into Antigua, St. Lucia, Barbados, Grenada, Bonaire, Aruba, St. Kitts, Dominica and St. Vincent, a maiden port of call for the line.

Two 14-night and two 15-night Panama Canal-transit sailings will also be offered, sailing from Port Everglades and San Diego respectively, along with two trans-Atlantic crossings sailing between Port Everglades and Southampton.

The 14-night westbound voyage will depart on 21 September 2012 from Southampton, calling into Gijo, Vigo, Lisbon and Ponta Delgada with the 13-night eastbound trip sailing from Port Everglades on 17 April 2013 visiting Lisbon, Vigo and Normandy.

Royal Caribbean to offer cruise to St. Vincent

In:
07 Jan 2012

For the first time ever, Royal Caribbean is offering cruises to the island of St. Vincent in the Caribbean.  

Vision of the Seas will sail to the island as part of new 11-night itineraries out of Fort Lauderdale, Florida on Dec. 3, Dec. 24 and Feb. 4, 2013.

The St. Vincent cruise is just one of 19 new itineraries to the Caribbean and Panama Canal cruises that were announced for the 2012-2013 season.  Consumers can also choose from new 10-night Eastern Caribbean ships that include stops at Martinique.

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