Fort Lauderdale looking to take advantage of cruise business

In:
17 Nov 2010

The city of Fort Lauderdale, home to Royal Caribbean's Oasis of the Seas and Allure of the Seas, is seeing increasingly large growth in terms of the amount of passengers that pass through the city on their way to a cruise and the city is looking to capitalize on the big business.

In just two years, Port Everglades will become the busiest cruise port in the world and city officials want to get as many of those millions of cruise passengers to stay in their city and spend money locally.

To get things going, city officials agreed in principle earlier this week to start a new bus service to take people from cruise ships into Fort Lauderdale before they take their flights home from Fort Lauderdale-Hollywood International Airport.  Routes would run to downtown and the beach.

How big of a number are we talking here?  It's expected to exceed 3.5 million passengers per year once Allure of the Seas starts regular cruises and many more will follow as a result of a recent deal with Carnival cruise line that will bring an additional 25.5 million cruise passengers over the next 15 years.

Universal Studios Orlando extends deal with Royal Caribbean

In:
09 Nov 2010

Universal Studios in Orlando, Florida has extended its deal with Royal Caribbean that allows Universal to sell its customers on an extended vacation option that includes a Royal Caribbean cruise.

Royal Caribbean allows Universal to continue selling land-and-sea vacation packages that combine three or four night stays at a Universal Studios resort with a three or four night Royal Caribbean cruise to the Bahamas.

Dubbed the "Way More than a Cruise" package, the deal is Universal's response to the popular similar offering that Walt Disney World has used with Disney Cruise Line.

Cruise Critic awards Royal Caribbean as Best Cruise Line for Families

In:
09 Nov 2010

Cruise Critic, a world reknown cruise resource site, has announced the winners of its 2010 Editors' Picks Awards winners today and Royal Caribbean took home a few honors.

The annual awards evaluates cruise lines and ships according to the types of passengers to whom they cater. Then they compared, like-for-like, aiming to honor the very best cruise companies and highlight their particular strengths.

Royal Caribbean had the distinction of winning a few of these awards, such as...

  • Best for Families – Royal Caribbean
  • Best New Ship – Royal Caribbean's Oasis of the Seas
  • Best Pool Scene – Royal Caribbean's Oasis of the Seas

Royal Caribbean wins best beverage program award

In:
08 Nov 2010

Cheers magazine has awarded Royal Caribbean the "Best Chain Hotel Beverage Program" award in its 2011 Cheers Beverage Excellence Awards.

Cheers magazine is the only beverage business publication devoted to full-service restaurants, bars and hotels. The awards will be presented to the winners at the annual Cheers Beverage Conference, held on January 25-26, 2011 at the Marriott Hotel in New Orleans.

The awards program is open to all chain restaurants. A chain is defined as an operation with five or more locations in two or more markets. The chain must be in existence for at least three years. The criteria for these awards are a particular program's creativity, originality and impact on the sales and profitability of a full-service restaurant operation. Other factors considered are the level of marketing support, staff training and overall operator commitment to the initiative that lead to its success. Entries were evaluated by a judging panel that includes previous Beverage Excellence Award winners and Cheers staff.

A look at the designer of signs on Allure of the Seas

In:
08 Nov 2010

Tom Graboski's firm, TGA Design,  is responsible for 40,000 of the new signs found all over Royal Caribbean's latest ship, Allure of the Seas.  Graboski, working from his Coral Gables, Florida office, is no newcomer to cruise ship work.  His firm has worked on 60 ships over the past 30 years and Allure of the Seas is the latest in a long line of work.

Materials for signs can include marble, granite, stainless steel and glass, but the biggest challenge for creating the signs is ensuring they can endure a good cleaning from the ships' cleaners, "Sometimes they do it so well that I have had them literally polish chrome off a chrome-plated sign".

Profile of Royal Caribbean CIO Bill Martin

In:
08 Nov 2010

Information Week recently profiled Royal Caribbean's CIO Bill Martin.  Here are some highlights from the run down.

Top Initiatives

  • Allure of the Seas: Delivery of the newest ship in the our international fleet and sister ship to Oasis of the Seas. Allure is our fifth ship to utilize a fully converged IP network that delivers in-stateroom entertainment and Wi-Fi throughout the vessel. It also uses VoIP for a wide range of wireless applications.
  • Celebrity Eclipse: Delivery of the newest ship in the Celebrity Cruises fleet and the third Solstice-class ship. The Solstice class also features a fully converged network.

The next big thing for my industry will be ... consumer-facing technology. Our Oasis class of ships had a dramatic impact on how we could leverage technology to improve the guest experience with back-of-the-house automation. Further development of BI also will be big.

CNN Interview with Adam Goldstein

In:
08 Nov 2010

CNN interviewed Royal Caribbean CEO Adam Goldstein to talk about where Royal Caribbean is right now and its future.  Topics of the interview included the state of the cruise industry, the arrival of the Allure of the Seas and an unusual debate over which really is the largest cruise ship.  Here are some highlights of the interview from Adam.

There will always be some percentage of the business that comes in the form of discount. It's the nature of the business that there will be some of that, but I think it's fair to say that while there still are attractive offers and discounts available on the marketplace today, they're not as broad or as deep as what we were doing in the midst of the recession or in the deepest part of the recession.

Goldstein on adding Starbucks to other ships in the fleet: We need to see what happens here because this is a test case.  We're focused on Allure of the Seas and then if it is a big success we'll look at other possibilities.

Goldstein on adding ships larger than Allure: In the near term, no. We don't have any current plans to go beyond Oasis class. In fact, we've said that we're not currently thinking of adding to Oasis class.

Oasis class ships receive award for shipboard wastewater treatment

In:
05 Nov 2010

The CleanSea Shipboard Wastewater Treatment System that can be found onboard Royal Caribbean's Oasis of the Seas and the soon to ship out, Allure of the Seas, has received certification from Det Norske Veritas (DNV).

This certification follows successful testing of the CleanSea system to verify that the effluent produced by the system meets MEPC 159(55) regulations. These regulations stipulate that the effluent has met or exceeded certain characteristics, verified over a 10 day period. The Headworks Bio CleanSea system produces excellent quality effluent with all parameters under the maximums by 30-90%.

These water systems handle all of the all black water, hotel grey water, laundry grey water, galley grey water, and decanted bioresidue wastewater produced during operation. The system, which is 100% redundant, is rated to handle 3,000 m³/day (790,000 GPD).

Man sentenced for defrauding Royal Caribbean

In:
04 Nov 2010

Jamil Murni, from Houston, Texas has been sentenced to four years in jail for defrauding Royal Caribbean.  Murnii was a fuel buyer for Royal Caribbean who concocted a scheme to defraud the cruise line of more than $600,000, according to a news release from the U.S. attorney for the Southern District of Florida.

Murni created a fake fuel purchasing company called "Sea Fuels Trading" and applied to have it become a fuel provider for Royal Caribbean. He then used his position with the cruise line to secure contracts with his company.  He then purchased fuel from competitors and sold it back to Royal Caribbean for a higher price.

As part of his punishment, Murni will have to pay back $610,228 in restitution to Royal Caribbean.

Royal Caribbean passenger arrested for trying to smuggle heroin

In:
01 Nov 2010

Two Royal Caribbean passengers were arrested last week by U.S. Customs and Border Protection officers for allegedly smuggling heroin in a bag of shoes.

When Serenade of the Seas arrived in San Juan, Puerto Rico, custom officers seized 3.5 kilograms of cocaine and 6.48 kilograms of heroin in two unrelated incidents.  Officials nabbed Diana Hortencia Latigua-Lorenzo, 32, a U.S. citizen, and her brother, Breidy Latigua-Lorenzo, 20, a citizen of the Dominican Republic.

The estimated street value of the heroin is $324,000 and the estimated value of the seized cocaine is $84,000.

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